Hello,

Thanks for contacting us. The Intro Text you are referring is called Excerpt content. This text will be shown on Blog Box view. Here is a screenshot for this box:

Just fill some short text in Excerpt and it will shown in Blog Box content area.

You can also contact us via our official support system at http://support.thememount.com/ so our team member will guide you on this.

Thanks, Bob

Ok I will contact you beacuse screen which you are showing is completly different than screen which I see on my website

Ok you can contact us anytime

Hello,

We checked and found that you already created ticket for this and we already solved this.

This is error related to PHP v7.2.x and we already solved this. This will be available with next update.

Thanks, Bob

Hello,

We are already providing phone number for Team Member. Please see our demo:
http://apicona-advanced.thememount.com/team-members/dr-christofer-spears/

For the Category link, we are not getting what you want here. The category link will show category image and description with Portfolios associated with this category. Please describe more on this.

Please contact us via our official support system at http://support.thememount.com/ and send us all details with screenshot or sample URL so we can understand it perfectly and will provide you proper solution.

Thanks, Bob

Hello,

We are planning to release new update for WooCommerce. It’s not a code change just only version number change.

For what change you like update? We can guide you if you have any urgent request.

Thanks, Bob

Hello,

This should not happen. Also we are using Max Mega Menu plugin for mega menu so you can check it’s settings too.

If still not solved than please contact us via our official support system at http://support.thememount.com/ so our team member will help you on this.

Thanks, Bob

Hello,

We need to check your settings. Also it looks like it’s HTTPS (secure URL) issue. We need your admin login details. So please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can check and will provide you proper solution.

Thanks, Bob

Hello,

We are not getting what you need. Do you mean that you are using Apicona Standard version and want to same look as old? Please contact us via our official support system at http://support.thememount.com/ and send us this message and your reply with screenshot so we can guide you more on this.

Thanks, Bob

Hello,

This should not happen. We need to check this directly on your site. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can check it and will provide you proper solution.

Thanks, Bob

Hello,

The ajax process from WooCommerce is handled by WooCommerce and WordPress directly. We are not modifying it. Hence, we like to test it so we can provide you solution if anything wrong in configration. So please contact us via our official support system at http://support.thememount.com/ so we can check it for you.

You can also contact your hosting service provider and ask them for this so they can guide you if they found anything wrong.

Thanks, Bob

Hello,

Thanks for contacting us. Yes you can do this easily with css code. Please contact us via our official support system at http://support.thememount.com/ so our team member will guide you on this.

Thanks, Bob

Hello,

Thanks for contacting us. The speed issue will not from our theme but something wrong elsewhere. May be some plugin can also slow down or may be server issue too. We like to check it so we can provide you proper solution. So please contact us via our official support system at http://support.thememount.com/ and send us your site URL so we can check it more.

For WooCommerce, yes WooComerce recently released v3.3.x which is giving this message. We are preparing new release with solution for this. Also the warning is just for version so no effect on your live site with current theme (we tested this) so you can ignore it too.

Thanks, Bob

Hello,

You can re-generate MIN version of CSS and JS files by just one click. Just go to Admin > Appearance > Theme Options > Advanced Settings section and click on “Generate MIN file for CSS and JS files” button under “Minify File Generator” option. This will re-generate all MIN files from it’s original files.

You don’t need to refresh the style.min.css as it will come with updated copy always. If you did any change in style.css than it will be removed when you update theme.

Please let me know what you like to do so we can guide you on it properly. Please contact us via our official support system at http://support.thememount.com/ so our team will provide you solution.

Thanks, Bob

Thank you

Hello,

We need to check how you created it. So please contact us via our official support system at http://support.thememount.com/ and send us your site URL so we can check and will provide you proper solution.

Thanks, Bob

Hello,

You don’t need to enter purchase code in our theme. The purchase code is required on our support system at:
http://support.thememount.com/

So you don’t need to enter purchase code in our theme.

Thanks, Bob

But I tried using/importing a Revolution Slider template and a purchase code was required, since I bought the theme with the plugin included, I should have access to its features…Isn’t it? Please how do I go about this? Thanks in anticipation.

Hello,

Thanks for your reply. You don’t need to enter purchase code for Revolution Slider. Let me explain.

We purchased Revolution Slider with extended licence so we can distribute it with our theme. So there is no need to enter purchase code in Revolution Slider plugin. The plugin is same as you purchase it separately.

The purchase code is required for auto-update and slider templates. We are providing both things with our theme. We are releasing new version of our theme with latest version of Revolution Slider. And we are ready to send you slider templates to you. We are not adding slider templates with our theme because it’s approx 200MB in size so we cannot add it in our theme. If you need template files than please contact us via our official support system at http://support.thememount.com/ so our team will send it to you.

Hope this helps.

Thanks, Bob

Hello,

It depends on which style you are using. Apicona theme comes with tow style Standard and Advanced. We need to check current settings and style so we can provide you proper solution. Please contact us via our official support system at http://support.thememount.com/ with your site URL and admin login details so we can guide you properly.

Thanks, Bob

Hello,

Thanks for contacting us. We already replied to your private message via email. Please check our email reply.

Thanks, Bob

Hi

I see 1 email from you with same message you write but not answering my question

please just answer this question so i can purchase as soon as possible

Hello,

We already replied to your each points. Please see our comment with dash below each your each point.

Also we are posting here. See this:

1. is this support RTL i can choose language like english and arabic?
- Yes our all theme supports RTL perfectly.

2. the client can view the results online
- Please describe on this. We are not getting what you like to know.

3. the appointment is not working in the demo
- On our demo sites, the appointment form is demo purpose only so it’s not working. But it will be working on your live site.

Thanks, Bob

Hello,

Thanks for contacting us. We are not sure what you need. So we need more details on this. Please contact us via our official support system at http://support.thememount.com/ and send us screenshot or sample site with your own site so our team will guide you on this.

Thanks, Bob

Hello,

Thanks for contacting us. Actually the Twitter feed is Visual Composer element so it’s available as shortocde instead of Widget. Just use Text widget and paste the Twitter shortcode to make it work.

Please contact us via our official support system at http://support.thememount.com/ so they can guide you on this.

Thanks, Bob

that’s great thanks BOB, i will give it a go first, so fast to answer, you made my day!

Glad to hear you like our service

Hello,

Thanks for contacting us. There is no direct option for this but you can do this via some code. Please contact us via our official support system at http://support.thememount.com/ so our team member will guide you on this.

Thanks, Bob

When it comes to inserting post it breaks at this points and gives error “Error: 500”

Hello,

Thanks for contacting us. The Error 500 is not very clear error message so there is no fix reason for this. As our experience, there may be some file broken in our theme. So we recommend you to re-upload theme files again and check it.

If still not solved than we are ready to solve it for you. We need your site URL to check it. So please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can guide you on this.

Thanks, Bob