191 comments found.
I am having problems using the Google font Exo 2 within the Theme Options > Typography settings. When choosing Exo 2 font for Menu, Main, and Headers families (or independently), the site does not load that font for some reason. It all drops to generic system fonts only. All other Google fonts I try seem to work just fine, even plain Exo font works.
In web inspector the CSS shows “font-family: Exo 2;” with a warning of “Invalid property value”.
Any ideas?
Hello! Please provide your site credentials at https://gt3.zendesk.com/hc/en-us/requests/new and we will check it.
I was developing the site with the theme, but I had to format it and I deleted everything. When I tried to install the theme again I get the message “This purchase code already activated!”
How can I solve?
Hello! Please provide your purchase code and we will reset it. Please send it via a contact form available on our TF profile page
Sended!
Done
Thanks
Can this theme be set up so that it can display optimizeddevelopment.net/bim/ on a screen without scrolling and space at the bottom? Thanks
Hello! It’s possible as a custom solution. Please post this request via your gt3themes account and our support team will assist you.
Hi ! i can’t install WPBakery Visual Composer check the error message plz and how can i fix it ?
“Le téléchargement a échoué. L’URL fournie n’est pas valide. Downloading failed, WRONT URL
Plugin not activated. A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin.”
I found in your documentation “You don’t need to install Visual Composer plugin, please install the one suggested by the top notification.” => but it doesn’t work.
Hello! Please provide your wp-admin details and we will check it. Please send them via this contact form https://gt3.zendesk.com/hc/en-us/requests/new or your gt3themes account
e-mail sent
I can’t locate your ticket, what is the ticket ID?
your answer : Mike Tailor (GT3 Themes)
Jan 21, 12:40 GMT
Hello! Thanks for contacting us. You can’t activate the plugin with the theme purchase code. The theme comes with the prepackaged version of that plugin. If the plugin developer releases an update, we update theme pack with the latest version.
And you set my ticket as solved….... Any ETA for a release ?
What version of the theme do you have?
I just downloaded it, so the last one: Theme_v.1.0.12 And i gave my WP connexion details by e-mail too..
Did you send the details via email you received from Mike?
i contacted you directly using your contact form and you set my ticket as solved instant.. ticket id => 8915
Please check the response from Mike
why he instant lock customers tickets ? not very pro.. I wanted to ask him about an ETA..
If the question has been answered the ticket is marked as resolved but you can simply reopen by sending a new question
Hello Jane, just checking that you receiced the admin login to help us with the demo data install ? Thanks, Mike
Hello Mike. What is your ticket ID, have you sent the request via zendesk submit form?
Ticket is (8681). I replied to the email from Jane with my login details
I’ve already passed your inquiry to our support team, they will get back to you ASAP. Please note that support is limited on weekends. Thanks
Hello,
I replaced the template default wizelaw logo in the upper left header with my own logo to test how it would look (please see below screenshot URL for reference). For the right side of the header I typed in my phone # and used normal stylized font. I am now trying to replace my logo on the left side and just type it in using the same style as the phone number on the right side as it is easier to read, but can’t find the area in wordpress to adjust the left part of the header using same font and style as the right side? Thanks
Hello! Thank you for the purchase. Please submit your request here https://gt3.zendesk.com/hc/en-us/requests/new?mobile_site=true and we will assist you. We need your wp-admin details to check it
Hello there , need dome help please .. dosent let me to add the Product Activation . Im trying to write but don’t show nothing .. Just saying You have 13 years of available support … :/
Hello! Please provide your wp-admin details and envato purchase code and we will check it. You can use the contact form available on our TF profile page. Thanks
Great theme and impressive support, in terms of response time and quality. Recommended 100%.
Hi, where do we place the WPML language switcher in the header? We do not want to put it in the menu as this does not work well on mobile devices. Thanks
Hello! Yes, it’s possible to do that
Thanks, where will the flags be displayed on the page ?
It depends where you put that shortcode
is there a top bar with the theme ?
Hello! The Theme Options provide special Header settings where you can enable top or bottom header bars and put any text or shortcode to the editor http://prntscr.com/i22ifm
Hi there,
Where can I change the URL for “Team” and “Practice”?
Regards.
Hello! Please go to Theme options=> General http://prntscr.com/hyft4t
Hello, this next one I can’t seem to figure out. Could you please advise on how to change the background image that comes in default (blue background w/ statue) for the Knowledge & Experience section to another image/color? Thanks!
Hello! Sure, we can help you with that. Please submit your request here https://gt3.zendesk.com/hc/en-us/requests/new?mobile_site=true and our support team will assist you. Merry Christmas!
Hello, very happy with the theme and wondering where to find the settings to edit the area on top of the theme that says “Dedicated to Excellence…. We provide consulting for….” Thanks!
Please disregard, solved!
Hello! Got it, thanks
Thanks and you too, done
Hi! This is an awesome theme and thanks for keeping it updated! I do have one question though:
How do you change the color background for the mobile menu? How do you add social icons to the mobile menu as well?
Thank you in advance!
Hello! Can you please submit your request via your personal gt3 account and our support team will assist you
Hi, does this theme support RTL languages?
Hi there! It doesn’t at the moment. But we can integrate it as a custom solution.
Ok, I’m really interested in buying the theme but I need it in Arabic “RTL” so will it be perfectly working with it? all widgets and sidebars and sliders?
We do not have RTL support at the moment but we can integrate it as a custom solution.
I want the custom solution but I need your confirmation that it will be perfectly working, and is the custom solution hard to be applied for beginners?
I’m waiting for your reply to buy the theme I want it today
The custom work is a paid solution. If you need it , please send the request via a contact form on our TF profile page and our team will get back to you with the quote
Why is your support forum for this Theme locked on your site? https://austinwebdesignseo.com/pt2/ I’m having an issue at 1300px or so and less the menu gets pushed down below the header and the button as well gets squished. Looks good above and on a phone but not on a tablet.
Hi there! The support is provided via personal gt3 accounts. While activating the theme you had an option to set up an account with us where you can manage all your purchase codes and get dedicated support. Can you please submit a support ticket with the screenshot of that issue?Thanks
Hi, the page menu text doesnt show when on the mobile version for the header. Can you help
Hi there! Please provide your site URL and we will check it.
I have just updated the theme and have a couple of errors now on site
Hi there! Could you please submit a support ticket with your site credentials and screenshots of the errors
Hi I have joined your support forum, but I don’t seem to be able to submit a ticket
Hello! You have to submit a support ticket via your gt3themes account. While activating the theme code you had an option to set up an account with us.
still not helping… where do i find this?
Can you please watch this video tut https://www.youtube.com/watch?v=T8ELitWJFy4 ?
Sorry, but i have to mention that i have been waiting several weeks for a answer in my case. No emails have been answered, no comments on support site. nothing! i perchased this theme and can not continue because of not existing support!
Hello! It sounds really strange to hear that. 1. TF stats shows that you did not purchase this item 2. The support is provided via personal gt3themes account, no support via forum. 3. Please show us your unanswered question in our comments. Maybe it has been missed.
Hello! 1. I purchased this theme and installed it allready! purchase code is also available. 2. i tried also to contact gt3theme via account, but it was not possible. Then i tried to open a theme via gt3 forum, these was closed by your support Employee Jane Clarks at 30 Oct 11:21 am by this text: “The forum isn’t available for support anymore. We will provide support via GT3 accounts. Please register your profile in Product activation area in your theme. You will get access to your account in GT3 end. There you will be able to manage your orders, codes and ask for support.”
Registration was not possible! No Login was possible!
It’s impossible, even tf stats shows that you did not purchase our item. Please provide your envato purchase code via a contact form available on our TF profile page and we will check
Purchase Date 09 Sept 2017
Do you need anything else to accept theme purchase?
1. Do not post private info in the public comments 2. That purchase code is under another tf user 3. We asked you to use the contact form available on our TF profile page
Theme was puchased and paid by me. Even from Website Backend link to account not possible!!! Please check your system where fault could be.
It’s not our system, TF stats shows that the purchase code was issued to another username
Sir, i purchased and paid this theme. After that i installed it. Am also working on it since several weeks! This purchase code i get, is also available at theme options in Backend!!! What do you need else to accept theme purchase? Bank Account confirmation? Login to WP Site? Confirmation of Purchase? Everything is available…
Maybe you have 2 accounts at themeforest, like we mentioned above, that purchase code does not belong to this username qubano1
Thats why you don´t to give any support??? No answer??? Sorry Sir, but this is not a kind of a professional support!
We provide support only to the end customers. In your case, the purchase code belongs to another user.
If you keep posting such comments you will be reported to themeforest. Once again, if you purchased the item from another account, you have to post all the support requests, comments etc under that account. This one “qubano1 ” is the wrong account.
Hello, how do you edit the top section of the theme that has the text “Dedicated to Excellence”? I am able to find all the other sections to edit except for this one, thanks!
Hi please disregard, figured out how to do this. For anyone else wondering this content is in the revolution slider options
Hello! Nice to hear that you found the area. If you have any questions feel free to ask.
The parallax on this theme does not work. I have purchased support, you cannot post on your support site for this specific theme. Please let me know immediately how this issue can be solved. I have downloaded your newest theme version too. Thank you
Hello! Thanks for the purchase. You can submit a support ticket via your personal gt3themes account. Regarding parallax, could you please be more specific, where exactly it does not work.
I have emailed you guys and provided my logins, please respond soon as possible, thank you!
Hi there! Ok, we will check it and get back to you ASAP
Hi, in comments here, you said that we can deactivate and activate as we please, (quote” But please note that there is not limit to activate/deactivate the code. You can do that manually in your GT3 account” ) while working on local and production environments – that doesn’t work for me, your system throws an error on deactivation! for local installation… If I will use the same domenname for on my local machine and on hosting will activation work on both machines? Very annoying system to be honest! Thanks
Hi there! Our customers do not have any issue on the local servers. If the code is activated successfully it can be deactivated from your gt3themes account. We’ve integrated this system to avoid unauthorized use of our product. Thanks for understanding. If you provide your purchase code we will check it. You can send it via a contact form on our TF profile page
ok, I installed locally, but haven’t registered right away, after that local installation is active, but I can’t nether deactivate it, nor bound to account, – show red popup saying that error occurred. I registered at your forum with my code separately, but support forum is very unfriendly as well, I can’t get why the thread with this template is locked where should I post request with purchase code?
It’s mentioned in the previous comment, you can send it via a contact form available on our TF profile page
It’s easy to assume that I don’t get what you mean, because contact button on menu leads to forum… “Contact form” that only mentioned on footer line, I will leave this message here in case anyone else will have trouble finding that
Sorry, and thanks for the link. I actually assumed that I should write via your GT3 site with forum, and that honestly have very poor interface yet.
Waiting for your email.
Thanks, have just sent that
Thank you!
Ok, thank you, I was able to activate and register on your actual support site, I was quite confused and disappointed after registration on your forum, because it seemed to me that was your support system. I still didn’t get why nether registration nor deactivation work for me from my local wordpress installation, which lead to my problem, but I hope you will figure out how to fix that in the future.. Have a good day!
Got it, thanks. Have a good weekend!
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