Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure you’ve enabled this for Visual Composer to work : https://drive.google.com/file/d/0BxmC16gQK81fME5qX2lzNDRUZjQ/view?usp=sharing

Thanks

Hello there,

Thank you for your interest in our theme. I really cannot guarantee about the level of customisation the theme offers without knowing what exactly your expectations are.

The theme is built with filters, actions and pluggable functions which makes it a good customisable theme if you can write custom code.

The theme offers options which provides basic level of customisations. Beyond that you will have to use custom coding. If you’d like to take a look into the backed please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and we’ll setup a trial for you.

Hope this answers your question. Let us know if you have any other questions.

Thanks

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please make sure you’ve enabled this ? https://drive.google.com/file/d/0BxmC16gQK81fME5qX2lzNDRUZjQ/view?usp=sharing

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you very much, that was …

Hello there,

Thank you for purchasing our theme and for reaching us. The brands are product attributes in Electro. You can use filter by attributes widget, choose brands as the attribute and use it as dropdown.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

The filter by attributes widget will work only on shop archive pages.

Hope this clarifies.

Thanks Ibrahim

Which payment processor i can manage like paypal, 2checkout & skrill other also on your theme???

Hello there,

Thank you for your interest in our theme. We are happy to answer your questions :

1. Yes the theme is responsive. You can check our demo on various resolutions to verify this.

2. WooCommerce allows you to filter by attributes so you’ll have to create attributes to be able to add to filters.

3. No, we are not using transparent images.

4. Payment gateways work independent of the theme. Our themes also don’t have any code that would change payment gateway’s work. We have only added styles that is how they look and not functionality that is how they work. WooCommerce has varied options for Payment gateways. You can read about payment gateways available with WooCommerce here :

1. Core Payment Options : https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ 2. Other Premium Gateway options: https://docs.woocommerce.com/document/premium-payment-gateway-extensions/

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The search bar does not require explicit enabling. It is there by default on mobile. You can access it from the footer sticky handheld bar.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hey,

Sorry, my bad! :/ Thank you so much for the quick answer. =)

Best regards, Fabrizio.

Hello there,

Thank you for purchasing our theme and for reaching us. Did you resize the browser or loaded from mobile ?

It appears like this only if you resize the browser. If you load from mobile browser, this will never appear.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You can remove the spacing by adding this custom CSS to your child theme’s style.css :

.single-product .single-product-wrapper { margin-bottom: 15px; }

Once you’ve added the style to your child theme please make sure you load it by enabling it in Electro > General > Load child theme’s style.css.

is it mandatory to use multi vendor plugin like Dokan with this theme???

Hello there,

Thank you for your interest in our theme. We have provided a child theme with the download package which you can use. You can modify the hooks via child theme. Here is a guide :

No, it is not mandatory to use a multi-vendor plugin.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. I don’t know if the theme is compatible or not but I’ve seen some of our customers use it without reporting any issues.

Thanks, Ibrahim

Hello

Want to add more product information on shop page in the three views i.e. (List View Small, Grid Extended, List).

In the Grid view, I am able to show “Listed By: Vendor name” with this code.

add_action( ‘woocommerce_after_shop_loop_item_title’,’sold_by’ ); function sold_by(){ ?>

<?php
        global $product;
        $seller = get_post_field( 'post_author', $product->get_id());
         $author  = get_user_by( 'id', $seller );

$store_info = dokan_get_store_info( $author->ID );
    if ( !empty( $store_info['store_name'] ) ) { ?>
             
                <?php printf( 'Listed by: %s', dokan_get_store_url( $author->ID ), $author->display_name ); ?>
             
    <?php 
}

}

Can you please advise how I get the same information added in the other 3 views (List View Small, Grid Extended, List).

tks

Hello again,

electro_wc_grid_extended_shop_loop_item_title
electro_wc_list_view_shop_loop_item_title
electro_wc_list_small_view_shop_loop_item_title

Please hook the functions there as well. You can check the files in templates/contents/ folder.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Are you sure you’ve enabled this ? https://drive.google.com/file/d/0BxmC16gQK81fME5qX2lzNDRUZjQ/view?usp=sharing

Please clarify.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. WooCommerce does not have an author field. Are you referring to a post author ? There is no way you can add them to menus as there are no such options.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello Ibrahim…i have customized woocommerce product post type for that…can i send you a screenshot?

Hello again,

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your screenshot and I will check.

Thanks, Ibrahim

Hello brother,

Wa alaikum salam. Please add this custom CSS to your child theme’s style.css to resolve this:

#content { margin-bottom: 5px; }

Once you’ve added the style to your child theme please make sure you load it by enabling it in Electro > General > Load child theme’s style.css.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank brother, it worked well, great customer service.

Hello there,

Thank you for your interest in our theme. The order tracking form in our theme is WooCommerce’s default order tracking form. It simply displays the order details based on email and order. It does not display or work with mail providers. You will have to rely on third-party plugins to achieve that.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You should not do reset. Please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

thanks man that worked… Why shouldn’t I reset be the way?

Hello again,

You should not use reset because that is not the correct answer to solve the catalog mode problem. You should disable catalog mode instead.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Please add this custom PHP code to your child theme’s functions.php to rename “Accessories” : https://gist.github.com/ibndawood/917feb414c64c24db63bc208f07b03ec

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

This works! Thanks.

I used this code: https://gist.github.com/ibndawood/25a4aa7beffe0bc345632ce39717fa16 to remove whitespacing between single product summary and product tabs.

Do you have codes to remove all other whitespacing like this that i marked with red color:

Thanks,

Best regards, Alex

Hello Alex,

Unfortunately the customisations take much time and are outside of support scope. You can use similar code to select the element you want to remove the margin and apply like in the code I’ve shared.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and we’ll setup a trial with Dokan ( we do not have Dokan Pro ).

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Does it support Mobile Layouts ?

Hello there,

Thank you for your interest in our theme. The theme is a responsive theme and will adapt itself to mobile. It does not have separate layouts for mobile.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Yes, the theme is fully RTL compatible.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim