984 comments found.
Hi I am looking at your theme RE:HUB first of awesome. The fact that you got one them to function so well in different areas is awesome. I am just wondering how heavy the theme is and if it will be able to support what I need. I am part of a group and we are going to open a multi vendor site. right now we have almost 10,000 members and will be uploading around 500k products. with that said. My server is 16 GB, 6 vCPUs, 320 GB SSD, 8 TB Transfer.I am using ubuntu 16.04.4. as OS. with Nginx in front of Apache. PHP-FPM furthermore I have upgraded my database from a MYSQL 5.7 to percona server 5.7 I can use 7.0 7.1 or php 7.2. I have also added 13 indexes to my WordPress tables to help optimist underlying SQL queries making database queries more efficient, while avoiding bad table scans also to woocommerce and wp themselves I have 1.Remove Pagination in place for Infinite scroll 2.Remove cast on post meta queries 3.Remove post-type category drop down 4. removed woocommerce groups if your theme can handle it I will: Alter main query to use EXISTS rather than LEFT JOIN I will of course be using cache and implying a small cluster for load balancing. I will use your choice of any marketplace plugin dokan, or wc vendors or any of the others what one do you feel is the lightest? my requirements for the site is a load time under or around 3 seconds max.
Hi Josephdm1,
Thank you for interesting in our theme!
In this case, I can not be sure that the load time is under 3s. Because it depends also on other things. You can check the speed of our demo here https://tools.pingdom.com/#!/dmK7Z3/http://demo.theme-sky.com/gon/. We are using a VPS hosting. So your server is better than our hosting.
About Pagination, you can use a third party plugin which provides the Infinite Scroll function.
About query, we use the query of WordPress and WooCommerce. So we can not handle it. If you see any bad query, you can contact WordPress and WooCommerce.
You can purchase our theme and test it in a few days. If it does not work as you expected, I will refund for you.
Best regards,
Hi, I’m trying to change the colors of the buttons on the rev slider but have not been successful. I’ve tried to do it through the rev slider plugin and I’ve also tried to do it via theme options but it doesn’t do anything. Can you please help?
Hi wearestarke,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
Hello!
I would like to know if the template is suitable for a multisite.
Thank you in advance for your support!
Kind Regards,
Kalliopi
Hi Kalliopi,
Yes, you can build multisite with our theme
Best regards,
hi i am trying to upload theme on wordpress. but error page open
You do not have permission to access this document.
Hi pragyagupta,
Please read this article http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/. It may help you.
If you still can not fix it, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. We will help you check it.
Best regards,
Hope you are well,
I have had someone request to have access to my website. As I want CSS for the store list page. This is his skype name. hoang.nguyenit92
Does he work for you. I wanted to verify before making him admin. He responded on the comments section.
My user is lisaodo1. Sorry i wanted verification before I let anyone be admin on my site.
Lisa
Hi Lisa,
No, he does not work for me. If you need help, you can open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi, I can’t access my website, it says can’t connect to the server after I installed the full demo package. I can’t access my website, this is my ticket number: 1489634
Would you help me install the demo full package?
Hi wotzel,
We have replied your ticket. If you need more help, you can post a reply in your ticket.
Best regards,
Hi, I installed a plugin which should work with any themes, but I have a problem with the popup in Gone theme. The popup looks wrong, and input fields and buttons doesn’t work. Please see screenshot: https://postimg.org/image/onzrsomr1/ It’s under woocommerce product.
How to resolve this problem?
Hi zisko,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will check it for you.
Best regards,
Hi, OK, I just created a ticket…
Hi, “Color Scheme” option doesn’t work? I change to different schemes, but still appears main green scheme? A use version 1.3.4
P.S. I tried also with disabling all plugins…
This is resolved now!
Hi, i have set my homepage like the vertical slider demo, and being an e-commerce I need to show the footer with the related data on all pages. The point is that on the vertical slider the footer isn’t displayed and this is a problem.
how could i do?
Hi matrix23,
Because each row is a slide on the vertical slider page and footer is another section. So footer can not be displayed on this page. You can check our demo again. The vertical slider page only displays banners. So users can see your footer with the related data when they click on banners and access other pages.
Best regards,
Dear Author, we’re investigating to buy this theme but have a question. We want to use Dokon Business and all its functionalities. Can we use al the functionalities with this theme? I.e. import/export of product items. Thanks in advance for your help,
Hi cathyhuisveld,
Thank you for interesting in our theme!
Are you talking about the Dokan plugin? Our theme is compatible with the Dokan plugin.
Best regards,
Hello,
I use Dokan along with your theme. But I’m having an issue with my “Stripe” Button on the ‘dashboard/settings/payment/’ page
The button is there but not clickable.
Any idea?
Thanks
Hi flosteve,
Dokan does not have the Stripe button by default. Do you install a third party plugin which adds the Stripe button? If yes, please try contacting plugin author for help. If they can not find the problem, you can open a ticket here https://skygroup.ticksy.com/, give us your website information and a seller account. We will help you check it.
Best regards,
Dear author,
I am working on the footer in the Gon theme. How do I get my footer with the layout and the same response to a mobile weight layout as: https://gon-shop.myshopify.com/I really like the dropdown menu in the footer when the website response to Mobile weight. I can only find the layout that don’t have the dropdown menu.
Waiting for your response.
GR Marre – Event Specials
Hi festivalshopping,
Unfortunately, our theme does not provide this feature. The link which you sent me is the Shopify version, not WordPress. It is developed by our partner, not us.
Best regards,
Hi, I have downloaded the theme and was wondering if I could get the rest of the layered psd’s for it? Thanks
Hi CreativeMediaNI,
I have sent you the download link. Please check your email.
Best regards,
Hi Sky Group, would it be possible to resend the link to rachael@creativemediani.com please as it hasn’t came through to the other email address.
Thanks
Hi CreativeMediaNI,
I sent it to you. Please check your email.
Best regards,
Hi, good afternoon. I need to update my theme gon, in my wordpress site. I have problems after migrate to other server.
I have problems with my framework: Warning: Illegal string offset ‘show_post_count’ in /home/joradmin/public_html/wp-nuevo/wp-content/themes/gon/framework/widgets/product_categories.php on line 25
http://www.b-oneunderwear.com/wp-nuevo/en/shop/underwear/brief-bikini/animal-green-tanksolo-usar-para-clonar/ Also i have woocommerce problems with options in this instalation. http://www.b-oneunderwear.com/wp-nuevo/enPlease, i need urgent support.
Hi javier_ortega,
It should not have this problem. Please try going to Widgets and save the TS – Product Categories widget again. If you still see this error, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. We will help you check it.
About WooCommerce problems, please also open a ticket https://skygroup.ticksy.com/ and explain more about your problems. Our support team will help you.
Best regards,
Does gon work with woocommerce 3.3.1?
Hi vitexio,
Please don’t update WooCommerce 3.3.1 now. We will update the theme in the next few days.
Best regards,
Hello!! Ready?
Hi vitexio,
Yes. The current theme version is compatible with WooCommerce 3.3.1
Best regards,
Is it compartible with woocommerce 3.3.1 version?
Hi jmaniato,
Please don’t update WooCommerce 3.3.1 now. We are checking it and will update the theme as soon as possible.
Best regards,
Thank yo very much!
Hi, does this them work with other visual designers like Pootle? Thanks!
Hi ml1385,
Unfortunately, we didn’t yet check that plugin. Also, you should only use one Page Builder plugin. Because they may conflict together. Our theme includes WPBakery Page Builder (Visual Composer) and map all shortcodes to it. So using WPBakery Page Builder is easier than other plugins.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Is this compatible with WP Bakery (visual composer) Front-end editor?
Hi ml1385,
Yes, our theme can work with Frontend Editor. But it may conflict with other third party plugins sometimes. So we disable it. If you want to use it, you open the init.php file in the gon/framework folder. You remove the code below
vc_disable_frontend();If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
URGENT -
Hello, I just bought this theme, but I would like to change the layout to the one with the sidebar. How do I do that ?
Got it, can i remove the header title from the mobile view ?
Hi o3ia,
You can add the custom css below
@media only screen and (max-width: 767px){
.breadcrumb-title h1{
display: none !important;
}
}Please clear cache after adding my code.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Im using the fullwidth parallax theme and the Hot deals Product Sliders don’t seem to be working.
What seems to be the problem?
Hi Karen,
Because you don’t have any product which match the condition of product shortcode. We gave you more details in your ticket. Please check it.
Best regards,
