Hello there,

Thank you for purchasing our theme and for reaching us. Are you sure you’ve enabled this ? https://drive.google.com/file/d/0BxmC16gQK81fME5qX2lzNDRUZjQ/view?usp=sharing

Please clarify.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. WooCommerce does not have an author field. Are you referring to a post author ? There is no way you can add them to menus as there are no such options.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello Ibrahim…i have customized woocommerce product post type for that…can i send you a screenshot?

Hello again,

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your screenshot and I will check.

Thanks, Ibrahim

Hello brother,

Wa alaikum salam. Please add this custom CSS to your child theme’s style.css to resolve this:

#content { margin-bottom: 5px; }

Once you’ve added the style to your child theme please make sure you load it by enabling it in Electro > General > Load child theme’s style.css.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank brother, it worked well, great customer service.

Hello there,

Thank you for your interest in our theme. The order tracking form in our theme is WooCommerce’s default order tracking form. It simply displays the order details based on email and order. It does not display or work with mail providers. You will have to rely on third-party plugins to achieve that.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You should not do reset. Please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

thanks man that worked… Why shouldn’t I reset be the way?

Hello again,

You should not use reset because that is not the correct answer to solve the catalog mode problem. You should disable catalog mode instead.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Please add this custom PHP code to your child theme’s functions.php to rename “Accessories” : https://gist.github.com/ibndawood/917feb414c64c24db63bc208f07b03ec

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

This works! Thanks.

I used this code: https://gist.github.com/ibndawood/25a4aa7beffe0bc345632ce39717fa16 to remove whitespacing between single product summary and product tabs.

Do you have codes to remove all other whitespacing like this that i marked with red color:

Thanks,

Best regards, Alex

Hello Alex,

Unfortunately the customisations take much time and are outside of support scope. You can use similar code to select the element you want to remove the margin and apply like in the code I’ve shared.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and we’ll setup a trial with Dokan ( we do not have Dokan Pro ).

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Does it support Mobile Layouts ?

Hello there,

Thank you for your interest in our theme. The theme is a responsive theme and will adapt itself to mobile. It does not have separate layouts for mobile.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Yes, the theme is fully RTL compatible.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. From the screenshot I can see you’ve done it correctly. The only problem is that your mega menu is shorter in height. You can add more content to your mega menu to increase its height.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details I will check.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details I will check.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us.

The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#creating-custom-translations-with-loco-translate

Our only additional instruction would be to save the translations in “System” folder instead of “Author” folder.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support with your WP admin details and help of a screenshot for the issue.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us. Here the new dummy data preview link: https://demo.chethemes.com/electro-real/

Thanks, Farook

Hello there,

Thank you for reaching us. Please add code from below link to child theme’s functions.php file to remove brand in product page.

Thanks, Farook

that worked, thank you!

Hello there,

Thank you for reaching us. Please make sure you assigned “Compare” page in Electro > Shop > Shop Comparison Page.

Thanks, Farook

Ok, solved, need to change product status to private, not to “Don’t show in product catalog”.

Glad that you managed to fix it.

Hello there,

Thank you for purchasing our theme and for reaching us. The dummy data contains all dummy infor including products and pages. Can you please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your website details ? I will take a look and get back to you as soon as possible.

Thanks, Ibrahim

I just bought theme and it looks nice. The problem is that white space that i wrote above in my first comment, especially on mobile phones. Here is how it looks: https://i.imgur.com/w2Ud88M.png and https://i.imgur.com/KOjT56D.png desktop version: https://i.imgur.com/knsP4lZ.png and https://i.imgur.com/jp7NGOL.png

Is there any way to configure this, to show less unnecessary white space?

Thanks, Kind regards

Alex

Hello Alex,

Thank you for reaching again. The above image links does not work. Can you please email to our support with images.

Thanks, Farook

Hello Alex,

Images are working now. Please email to our support with your site url. We will provide custom css to fix this.

Thanks, Farook