1939 comments found.
Hello. I bought your support package but I am unable to log on. I’ve tried resetting my password and I never get the reset link. Please help me access this. Also, your instructions say my site comes with 8 skins but I only got 1 so I need the other 7 skins too. Lastly, how do I change the color for the buttons because there is no option to change it in the control panels. Thanks
Hi vanmobile.,
1) We have sent the support forum login details to your email. Please have a look.
2) We do have only 1 skin for our trendy travel theme. In the documentation it is a typo mistake. We will update it in our next version.
3) Which button color you need to change? Please let us know so that we can check and let you know.
Regards., DesignThemes Support.
Hello. Under single Hotel page there is map showing hotel location. But how can I change this zoom value for this map ? There is nothing about that in your documentation so please suggest where can I change zoom level for this map. Thanks
Hi.,
Get into the file path /wp-content/themes/trendytravel/framework/js/public/contact.js under the function initMap() you can adjust the value as per your need.
Refer : http://prntscr.com/ir1zw5
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Note : It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
how to put search widget for package tour for spastic page
Hi.,
If you want to display the search tab then get into the corresponding page under the Slider Options > Show Hotels Search > YES > Update Page.
Refer : http://prntscr.com/iqh8y7
Ratings:
If you are happy with our support, kindly rate us. Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
yeh i done that but it’s not showing in widget area how to add in page
Hi.,
As of now we don’t have package search widget. We will try to add this feature in our next update.
Regards., DesignThemes Support.
THANKS PLEASE I WANT THAT
Hi.,
OK , Thank you.
we’ll add this to our future update list to discuss with our team.
Regards., DesignThemes Support.
when I edit my page with visual composer and when I click update it not showing any things help me, please.
Hi.,
We have sent a mail ( pratapchhetri96@gmail.com ) with updated plugin file , kindly update the plugin and check out the issue.
Ratings:
If you are happy with our support, kindly rate us. Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
i delete that plugin now? i want but i cant that plugin in wordpress
Hi.,
Please be more specific about your query so that we will help you better.
Regards., DesignThemes Support.
actually, i try to build a page and I find an nothing happening with WPBakery Page Builder and I guess that I will be solved once I reinstall that plugin, then I deleted that plugin, now I am not able to install it please help
Hi ChhetriPratap.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Note :
Visual Composer page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”.
As of now we have only updated the theme to be compatible with the Visual Composer plugin. So, if you want to use it you have to rebuild the home page using “Visual Composer Builder ”. There you have to add a shortcode manually.
Regards., DesignThemes Support.
Hi Guys, Im trying to extend my support, but see that when I want to pay it asks me for credit card details even though I am paying via Paypal? Why do I have to give credit card details if im paying via paypal. I also tried to register on your support page http://support.wedesignthemes.com/wp-login.php?action=register and it does not recognise my purchase code?
HI DesignerJen.,
1) Regarding your credit card query please contact the envato support team, since we theme authors are not sure about the payment methods in themeforest site.
2) You are already registered in http://support.wedesignthemes.com, so need to register again. Just purchase the support extension and login to the site http://support.wedesignthemes.com and enter you purchase code where it asks and you are ready.
Regards., DesignThemes Support.
Hi, can I please send you a screenshot? Then you will see what I mean. I tried again, to purchase it, specifically choosing Paypal, but even on the paypal gateway I get a notification from they seller that I need to add my credit card details. I would like to send you a sceenshot please, if you can email me or leave an email address where I can send it to you. Alternative, can you email me a paypal pay link? Maybe then it wont ask for credit card details. Thank you so much for your speedy reply!
Hi DesignerJen.,
As mentioned earlier, we are not sure about the envato payment system. Can you please contact the envato support team directly regarding your issue. We can help you only with the theme queries and issues.
Regards., DesignThemes Support.
why I cant used elementor plugin please help
Hi.,
Sorry we have not tested our theme with any third party plugins other than the plugins listed in the theme page. So we cannot guarantee for that plugin to work with our theme.
Regards., DesignThemes Support.
Hi there, can i check with you is this plugin included the function for all those searching function? Or just a preview or your sample only? Thanks
Hi kally_chong.,
Thank you for your interest on our theme.
No need for any third party extra plugin , those functions are included in our core plugin which comes along with our theme package.
Regards., DesignThemes Support.
Hi rsriram,
Noted with thanks.
all the demo you made is that all css and html
Hi.,
What you mean by all the demo you made is that all css and html”? Please be more specific about your query, so that we can help you better.
Regards., DesignThemes Support.
hello how to import dummy data again
how to add hotel, place, tour serch widget in home page
how to change widget for footer please help https://snag.gy/BTmXEV.jpg
Hi.,
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/ https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0Note : If you already import the dummy contents then if you import the dummy content again, it will reset all the current data will be removed in your site and import fresh dummy data.
Note: Before installing the demo content, kindly install and activate all the required and recommended plugins and deactivate all the external plugins other than the theme recommended plugins. And please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/And We have used unyson plugin only for demo content import not for the other addons if you use them it will affect the core builder files and Visual Com[poser modules.
Kindly watch the following video to get a clear view about change the footer bottom content and add hotel, place, tour search widget in home page.
http://recordit.co/xk641oQaUvIf you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you are happy with our theme and support, Please help us by taking a few minutes to tell us about the service that you have received so far. Your 5 stars has a crucial part in our overall rating! Hoping for a 5 star rating from your end
Please visit below video link for how to rate our theme:
Waiting to see your fantastic 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
hello I am facing a problem when I set a tour package image 575×395 but the size is not fit in to display when i showing related product below the package please help
Hi.,
Try to resize the thumbnails using the regenerate thumbnail plugin at https://wordpress.org/plugins/regenerate-thumbnails/ and check out the issue.
If you still have an issue kindly send us some screenshot where you have met the issue, so that we will help you better.
Ratings
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
still my package product image is not showing perfectly please help
Hi.,
Kindly send us some screenshot where you have the issue, along with your updated your WordPress admin login and FTP login credentials .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Is the theme compatible with WordPress 4.9.4?
Hi.,
Thank you for contacting us.
Yes, Our theme is compatible with WordPress 4.9.4
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
hey I set a perfect feature image which is 575X395 when it shows in cross sale option the image I upload shows bigger please help
Hi.,
Kindly send us the page link along with some screenshot so that we will help you better.
Regards., DesignThemes Support.
hello I activate and setup BuddyPress but I don’t have an option of BuddyPress at edit menu option please help
Hi.,
Make sure that you have enabled the BuddyPress Option under the screen option, If not kindly enable it and check out the issue.
Refer : https://snag.gy/3qXNe1.jpg
Ratings
You are always welcome to ask us your queries and we are ready answer it with pleasure.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hello, theres is any developer that you recommend to make the website working ? Like booking bottom make it ready to go. Im found to hard for my knowledge on wordpress.
Hi WPrado.,
Can you please be more specific about your query with some screenshots, so that we can help you better.
Regards., DesignThemes Support.
Hello. I am just about to upgrade to latest 3.3. version of this theme but I was wondering do you plan to release newer version maybe in coming week or two ?
Hi boby44.,
As of now we have no plans. Will let you know if we have any plans.
Regards., DesignThemes Support.
Hi ChhetriPratap.,
Please let us know your purchase code, so that we can update your forum login details and let you know.
Regards., DesignThemes Support.
my problem is not fixed what can i do now? need help please
Hi ChhetriPratap.,
You mean that you did not receive the login details of the support forum? We have sent it twice to you.
Regards., DesignThemes Support.
Yes, i haven’t receive any email
Hi ChhetriPratap.,
Can you please check the spam folder of this email pratapchhetri96@gmail.com
Regards., DesignThemes Support.
my support pannel is not yet registered i need help
Hi ChhetriPratap.,
Please do let us know your exact issue with some screenshots so that we can help you better.
Regards., DesignThemes Support.
i am not able to login i guess email conformation is sending to me for support login
Hi ChhetriPratap.,
Please let us know your purchase code, so that we can update your forum login details and let you know.
Regards., DesignThemes Support.
CAN I WRITE PRODUCT ID HEAR?
Hi ChhetriPratap.,
Please send us the purchase code and not the product id through the right bottom form @ http://themeforest.net/user/designthemes
Regards., DesignThemes Support.
hello, i try to register but confirmation email is not sent to me and when I try to login with the same id but it shows an error that’s the problem. when I try to click forgot password still I have no email.
I am not able to register please help me.
Hi ChhetriPratap.,
You have already been registered and we have sent the login details to your email pratapchhetri96@gmail.com. Please have a look at it.
Regards., DesignThemes Support.
Hi, I’ve purchased your travel theme and it is not the same as the demo as it says, the 2 slider plugins need updating and they are saying error, can I please have some one help, this is the second message, if I don’t get any reply back today I will request a refund from envato market, thank you jonathan
ingeniuos gadgets,
and my other email address is
journeybooked@gmail.comHi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will install the demo contents for you.
Regards., DesignThemes Support.
Sorry I forgot yous had 2 days off, thank you for your quick response and help
Hi.,
Yes we were off for 2 days. Please send us with your domain name and ftp details so that we can install the demo contents for you.
Regards., DesignThemes Support.
Hi, I’ve already sent it 4 times through the email I got regarding
What Email address do you watnt me to send it to ?
hi, nothing has changed on my website ?
Hi, is there anyone that can look at my theme please ?
Hi ingeniuosgadgets.,
We are checking on your site. Will let you know once done.
Regards., DesignThemes Support.
Thank you
Hi jonathan,
We have installed the demo contents in your site. Please have a look at it.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi, thank you it looks good but the 2 sliders are saying need updated and I could update them , once they are updated it looks perfect
Hi.,
We have updated all the three plugins, Layerslider, Revolution Slider and WPBakery Page Builder(Visual Composer).Please have a look.
http://prntscr.com/ikchn1 http://prntscr.com/ikchgjRatings!!
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far.
We hope you had a great experience with our theme and support. Please rate the quality of service you received, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmNote: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Regards., DesignThemes Support.
HI, thank you so much yous have been brilliant, I’m out of office at the moment and will rate you guys later , take care and have a blessed day
Hi.,
Thank you very much.
If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Note : Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!
Waiting to see your fantastic 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
a pre-purchase question does your theme support I have no any knowledge am searching for a theme which is easy to customize I also searching for a theme which is fast loading. The features of my agency are trekking, tour, hotel booking. and want to include things to do near the hotel and offline booking too. can I do with this theme?
Hi ChhetriPratap.,
We do not have trekking feature in our theme. We do have only Hotels, Packages and places in our theme. The hotels can be booked from “pay at arrival” option which sends a mail to the site administrator.
Regards., DesignThemes Support.
Hi.,
Thank you for your interest on our theme.
You have referred the events page, our theme comes along with the events calendar free version plugin so you can easily create a page like those trekking events.
Regards., DesignThemes Support.WHAT IS THE SIZE FOR IMAGE FOR YOUR THEME
Hi ChhetriPratap.,
Please let us know which image that you are referring too?
Regards., DesignThemes Support.
CAN I GET ALL SIZE FOR IMAGE I WANT TO OPTIMIZE IMAGE PLEASE.,,,
Hi ChhetriPratap.,
Have you purchased our theme already? If yes please confirm the purchase code. Also we cannot give the size of each and every image that is used in the theme. If you import the dummy contents, the dummy image will be imported and you can check the size of each image.
Regards., DesignThemes Support.
Hi, I want to change the icons color in the icons box. There is a field for inputing color codes, but nothing works. All colors are defaulted to green. I want to change to color: #0103b6 Thank you.
Hi.,
Get into Admin panel > Appearance > Trendy Travel Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
.dt-sc-ico-content .icon span { color: #0103b6 !important; }
Note : You can change the color value as per your need.
If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Regards., DesignThemes Support.
Thank you for your prompt reply. Appreciate it very much.
Hi.,
You are always welcome to ask us your queries and we are ready answer it with pleasure. Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmWaiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
I have made the changes. But how to change the hover effect as well? The round background to be blue and the icon becomes white while hover. Now the hover effect is still green. Can you tell me which css file should I look into if I want to do any custom css myself? I will not change the current css file. But with that I can create my own custom css script. Thank you.
Hi.,
Kindly send us the page link,where you have issue. So that we will have a clear look from our end. Then we’ll help you to get rid of it.
Regards., DesignThemes Support.
