39312 comments found.
Hello I want to import all Avada demo content on my new site. Do I need to install ZipArchive Extensions on my server?
Thanks
Hi,
This would need the Zip Archive installed. If you are having issues in doing so then you can install the demo via the alternated method here
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
question, how do i eliminate the gap between two containers in the same row? thanks
Hi,
Can you please ensure that you have no paddings or margins given between container. Check this by editing the container and clicking on the design tab, Screenshot here -> https://i.imgur.com/OWUhh8h.png
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I would like to make sure I got licencing right. If I have a client who would like to have a new website (let say I sell the website for $100), is it ok if I register a domain, install WP, buy Avada regular licence? Client pays for me and I will either run the website (keep it fresh re content) or will give access to client (as admin, so they can edit it). Both options require a Regulr licence, can you please confirm? When do we need to buy Extended licence? Thanks!
Hi, The regular license will suffice for both the instances. I would request that you please do refer the Envato license details here, https://themeforest.net/licenses/standard
Thank you
Thank you! Great news!
Hello!
No worries 
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi there! I’m a teenager currently in love with your theme. I’d love to know if you have any offers or promotions for students as $60 is way too out of my budget. I’d be happy to work for the discount. Cheers!
Hi,
Currently, we do not have any ongoing sales. However, we frequently do have sales and festive offers. I would request you to please be in touch with us via various social platforms
Subscribe To Our Newsletter
Follow Us On Twitter
Like Our Facebook Page
Join The Avada Users Facebook Group
Join The Fusion Builder Users Facebook Group
Thank you, Shaminder
Hi
I have a pre sales question. There is a common issue of Theme Options sections going blank, is it only with nulled themes or is it because of compatibility issues with hosting providers. I use nulled themes before purchasing actual ones to test if the theme is capable for creating the desired designs my clients want. Avada is super cool but a few issues that i found seems as if its got something to do with hosting settings like PHP values . The hosting provider said the theme might not be compatible with hostgator’s shared packages, If this is a known issue with nulled versions only and will not happen in a purchased version I can buy the theme. Please explain.
Regards
Hello @Bhr1086
That particular issue which some people get is simply due to cache (browser / plugin / host) and nothing else and if you clear them properly as mentioned in our documentation post here => http://bit.ly/2lc9E2W everything should be all fine and good we can assure you. Also most of the times if you simply open the Theme Options in Incognito Mode of chrome you will see it works all fine and good, secondly a lot of our users are running Avada on shared hosting, I have a personal shared hosting account with BlueHost that is the very cheap and Avada works fine there, if somehow you can not increase those values you can always use our alternate methods to import demos (for which most of the values needs an increament)
We also have a very detailed article on how those values can be increased here => http://bit.ly/1T5luaR
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Assalam O Alaikum Ammar,
Thank you for being so generous and replying to my comment even when i have not purchased the theme yet.This encourages me to move on and purchase the theme now.
I figured out the problem comes when I update wordpress to 4.9+. Avada 5.2.1 is conflicting with the update.
Are you sure the latest releases will work fine the client means lifetime of business to me and i dont want to get into troubles. I you promise the latest versions will not get me into this trouble I am purchasing the theme right away
Jazak Allah
one more question, will i get the same support if I use the purchased version on more then one sites? or the updates and support is limited to one install only.
there you go mate!!
Ab ab phus chukay hain 
Just downloaded the complete package. all folders are empty???
Hello!
First things first welcome to the Avada family
Avada 5.4.2 is 100% compatible with WordPress 4.9+ and we suggest that you update your theme to the latest version.
The first thing to do is register your theme via a token key -> http://bit.ly/1GrzAgY – this also sets things up so that you can update auto or as an alternative if you prefer, you can update manually via FTP
When it does come to updating and you are ready to do so, be sure to follow our update instructions. These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
One important question. I can use this theme for more then one projects right? I will get the same updates and support for all installs? or is this restricted to a single use?
Hello!
Envato sets the terms for license usage and you do need a license per domain install of the theme -> http://bit.ly/2bdBDwp
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
I have modified my site setting as I load images, css and js from a cookieless subdomain called “static” ( all others from “www”). Most of files are loaded properly, except logo, favicon.ico and Fusion Slider slide images, they are still attemtpted to be loaded from URL using www subdomain.
I just wanted to let you know, no need for help, thanks!
Hello @vanetreg
We are not aware of this issue yet however please do make sure that your host is not blocking those files after inspecting the console, also check out this particular doc file => http://bit.ly/2otTQJq
However in case if you need our further assistance with this please do open a support ticket and our team will check this out for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi,
I checked postmeta table and pyre_page_title_bar_bg and pyre_wide_page_bg meta keys are containing surely the wrong URLs (with “www” instead of “static” subdomain); pls. forward this info to your devs.
BTW I use a broader Apache config in htaccess, so that is not the issue… Thanks
Hello!
Thank you for sharing that
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Please help me get the photoshop file of the home page
I like the avada pictures – and I want to design the photo on my page in the right design.
I will be very grateful if you can help me get the photoshop format of them ^^
If this is not possible, please show me how to design a unique image as seen at https://avada.theme-fusion.com/. I like them very much
Thank you so much
Hi,
Currently, it is not possible for us to give details on this via the comments section. I do see that you have valid support. Can I please request you to contact our support team to check on the availability of this
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Pre-purchase question : My client has purchased Avada and it’s live on his current site. I’d like to try using it for the first time, but will need to install it on the dev site and don’t have the files. Do I need two license codes in order to build, or can I install it on both Wordpress Installs during development with the one code? Thanks!
Hi,
You can use the same license for the dev site and you do not need an additional license. However, please do ensure you only use one license key per active domain
Thank you, Shaminder
Hello!
I am adding additional clarification here. Envato sets the terms for license usage and you do need a license per domain install of the theme -> http://bit.ly/2bdBDwp
If your development site is publicly accessible you will need an additional license as per the terms. If the development site is not publicly accessible, for example, requires the person viewing it to log in in order to view it or is on a WAMP/MAMP localhost install then you do not
Thank you, MB
Great, thank you for the response! The dev site will be gated.
No worries
In regards to the Avada “there was a problem with your action” issue.
What fixed it for me in IIS 10 was removing the http request header called “Referrer-Policy”. If you’re self hosted try removing all your http request headers and see if that is the fix. I believe this will also apply to Apache and NGINX.
Also try this to check your self hosted or shared hosted headers.. Open developer tools in Chrome, clear your browser cache then visit your site. In Chrome press F12, then choose the tab at the top called “Network” then the middle tab called “Headers”. then click your root example.com under the “Name” field to see all the http request headers from your site.
Hi,
This does not seem to be an issue that would show up conventionally. However, thank you for sharing the information. I would request you to please do get in touch with our support team to further let us know additional details of the issue or if any such similar issue persists.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
shame shame shame, is this for what we pay. I have updated, look at my site “newventure-consulting.com” is destroyed. I do not have time to rebuild my site every time i update. That is ridiculous. Envato have to protect us from such asset destruction. I am really burning from rage.
solved. I do appreciate the conversion. But it is pretty unconventional. And i think it should be highlighted much much more than being randomly encountered. I do not even know how to came across
Hi,
We have kept the update process very straightforward and the conversion is actually meant to run automatically (hence it is not highlighted to prevent users from running conversion twice) In some instances, if the conversion doesn’t run, we do provide an option to manually run the conversion by going to WordPress admin panel dashboard > Avada > System status
I would request that you always create a ticket with our support team in case you do face any such similar issues in the future
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello!
Updating is straightforward and done successfully by hundreds of thousands of Avada users, each update. Two common situations that lead to suspected issues is not following the update instructions and/or not clearing your caches after you update.
Also, maintain a good habit of updating regularly as when updates are released. Far too often many updates are skipped and our important updates notes provided with each update is ignored.
When it does come to updating and you are ready to do so, be sure to follow our update instructions. These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Good theme, but I am not pleased with the inability to update the copyright at the bottom. Seems a little spammy to me
Hi,
The copyright area can certainly be changed. You can change this by going to WordPress admin panel dashboard > Avada > Theme Options > Footer > Footer content, Screenshot here -> https://i.imgur.com/XtzH9AB.png
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
In general, this is objectively a great theme that I’ve never had to ask for any support regarding…on the front end or backend. The integration of plugins seems to be pretty fantastic and it is obvious why this is such a popular theme. It takes a while to learn, but generally the documentation is sufficient.
I would, however, caution that I have always had a problems troubleshooting a bug that causes my menus to display differently across browsers. (I never had the time to report this before expiry of the help package.)
For example, and in my case, there is no problem with my menu CSS in Safari, Firefox, or Chrome. However, menu item spacing in Explorer is complete garbage and makes my website look like crap. Considering that most professionals in my industry use Explorer to conduct due diligence (I’m in finance, not a creative industry), this is a big problem and source of frustration given the number of hours I’ve invested in solving it.
Unfortunately, with bug reporting only offered to paying support subscribers (despite whether or not you’ve ever submitted a ticket or required any support whatsoever), it looks like this will continue to fall through the cracks.
Furthermore, closing off all communications with customers in trying to report a developer error is terrible practice in my opinion, and it will be my last purchase from this ecosystem on account of that. So, depending on your anticipated audience (and budget for ongoing support), I might strongly recommend buying from a different marketplace.
I would also add that, in my experience, the responsiveness of this theme is quite terrific compared to other premium themes I have worked with in the past. Mobile displays quite well with very little style configuration required. I’d say that Revolution slider requires the most time and effort, and this is primarily necessary to carry your aesthetic across screen sizes.
Further, you don’t have to have any experience with CSS to effectively customize this theme. I’d say that you should have a baseline understanding on how CSS functions, but that’s easily done by watching some tutorials. I never required a child theme and never overrode any CSS to achieve my desired end state.
My reservations, however, continue to be with the support scheme.
Hello!
We hear you loud and clear, however, there are two very important points that we need to clarify:
1 – Envato introduced paid item support, we as theme authors did not and we had zero control or influence over this. It was introduced in September 2015. We did not want it and did not ask for it and it applies to all theme authors on Themeforest. We, in fact, Grandfathered our customers that had purchased Avada prior to the 1st of September 2015 -> http://bit.ly/1SwDKpe
2 – The Themeforest comments section is not and cannot be used for theme support, it is meant for pre-sale questions and generalities only
To paint us, ThemeFusion, negatively in this light is unfortunate. You can check through our entire and extensive comments section and you will immediately see that we are here, available and do what we can even for those who have expired support. The unfortunate side of all of this is that there are always some that will abuse an extended hand.
Furthermore, we as ThemeFusion do not close things off. I checked our support channel, all of your email accounts and even social media and there is no communication from this username -> jmreinoso – what you are describing here sounds rather vague. Did you add custom CSS? If it is not working only in IE, what version of IE are you using? What version of the theme are you using/Do you need top update the theme and WordPress? Do you see similar behavior in any of our demos? -> http://bit.ly/2dQQSOv
You can send an email to support@theme-fusion.com and we can check your install for you
Thank you, MB
Why after update to latest version header got bugged and transparency doesn’t work?
This bug is appearing randomly: https://gyazo.com/8a2daad38ab83712466c3860cb1543af
And header is not transparent regardless of correct theme options setup.
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
What you are applying is, to give you money via extending support. However, when I purchased this theme lifetime updates were considered.
I am aware that you should be paid for questions “How to” and similar and that’s fine but I am talking about obvious bug with your update and I think I deserve to have an answer!
I have recommended your theme to hundreds of people and If there were justice, you would grant me a free lifetime support. Anyway, please be kind and answer to my question and don’t make me regret recommendations.
Hello!
We hear you loud and clear, however, there are two very important points that we need to clarify:
1 – Envato introduced paid item support, we as theme authors did not and we had zero control or influence over this. It was introduced in September 2015. We did not want it and did not ask for it and it applies to all theme authors on Themeforest. We, in fact, Grandfathered our customers that had purchased Avada prior to the 1st of September 2015 -> http://bit.ly/1SwDKpe
2 – The Themeforest comments section is not and cannot be used for theme support, it is meant for pre-sale questions and generalities only
In regard to what you had mentioned here about your header, this has not been reported as an issue for Avada 5.4.2 and I have just checked this on a test install and it cannot be replicated. If there was a bug in the header Theme Options or header Fusion Options it would not be intermittent or random. A bug would mean it simply would not work at all when it comes to settings. Please clear your caches, disable 3rd party plugins, clear your browser cache as well to check
If that does not help, send an email to support@theme-fusion.com and we can check your install for you
Thank you, MB
O.K. Fair enough.
Hello!
No worries at all
Thank you, MB
Hi there, i make changes to the theme options but the website doesn’t assume them at all… If you go to www.anemep.pt/site you can see that the color of the footer in the portuguese version is red, but if you change to the english version the color is grey. But in the theme options the color that i’ve put is red. And the same happens with the backgroudn color of sidebar, i’ve put in grey but it appears white.
Hello @inovflow
This appears to be an issue with the cache so please make sure you clear all kinds of caches and check again once, because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi guys, just to let you know that “Recent Posts”, shows not only the published posts, but also the drafts and the posts waiting for review. The only way not to show them is to move them to trash. Hope it helps to fix the bug. Thank you
Hello @m4rc07
I am definitely not seeing the same on my end for sure, when any post is set to Draft or Pending it’s not showing up for me at all but only the published ones comes up. If you are seeing it otherwise please open a support ticket and our team will gladly look into this for you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi Support, ive sent you an email just now but an update to my issue is that its the Fusion Builder plugin which seems to make updating pages really slow, when this plugin is disabled for testing and i make an edit to a page it saves within about 2-3 seconds, with fusion builder plugin enabled, saving takes around 12-15 seconds.
im on PHP 5.6 but have also changed to PHP 7.2 and its the same issue, no red warnings in avada status either.
Hello @jimmyb33
We can assure you it should never take this much loading or saving time, 12-15 seconds is a lot of time and something else must be contributing to this, however in order to check this in details we will need you to please open a support ticket and our team will gladly look into this as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
ok ive sent you an email to your support team as i cant login to support, ill await your response, thanks
Hello @Jimmub33
Thanks for your email, our team will get back to you as soon as possible
Thanks
-Ammar
Hi there
We do not see a support ticket for your username -> jimmyb33 – where did you send the support ticket? Was it here? -> http://bit.ly/1KE4GB5
Do let us know
Thank you kindly
is the ‘freelancer’ theme demo available for import? my colleague who has Avada tells me not all themes are included in the demo import page..
Hi,
All the demos that you do see on the theme-fusion site are available for downloads. You simply need to ensure you are on the latest version to have access to all demos
Thank you, Shaminder
Hi, thinking of switching to this theme. We would be using it with Woocommerce and Fancy Product Designer. Do you have any experience of using this plugin with your theme? I ask because I would need to adjust the column widths and general layout on the woo product pages. Is this possible using Avada. Thanks.
Hello @DoodleBag
We are happy that you consider Avada for your project and we can assure you it will be a good switch, regarding your query however we are 100% compatible with the WooCommerce but we have not yet tested that particular other plugin with our theme yet so can not say anything about it. We do have premade template for our single products but you can definitely use Fusion Builder on them and change the layout as per your own requirement
I see you have a valid purchase with our theme so simply open a support ticket if further assistance is required and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hey Avada Team!
Would you be able to tell me why in your Science demo why the four gray boxes for RESEARCH, DISCOVERY, ANALYSIS, and TESTING do not display on mobile? Even when the container visibility is set to display on mobile, why would this not show on mobile?
Also, I have a site that utilizes a similar layout – 2 equal half columns, full image on one side, text on the other at 100% width. On mobile, the column with my images barely show while the box with text is fully displaying. Set equal columns height is YES. Container visibility is set to show on mobile. These columns should be stacking vertically on mobile – they do, but the images are not showing the full image, only a small sliver. Why is this?
Ok, so I figured out a solution for images that weren’t displaying right on mobile – I simply added a lot of padding to the image. Still not sure why the four gray boxes don’t even show on mobile in your Science demo tho.
Hello @tannedtoni
We will check out the demo pages, however for your particular issue please simply open a support ticket and our team will get back to you as soon as possible, Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks Ammar!
Hello!
No problem
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi there.
In your demo you show a gallery element with grids (see https://avada.theme-fusion.com/gallery/).
What we want to create is a grid that looks more or less like the gallery element, but then for the use of ie. text, image, blog post, portfolio all mixed. I realize you can create columns and vary the number of columns for each row, but is it also possible to have columns covering multiple rows (like in the gallery element)?
Thanks for your reply, Monique
Hello @MoniqueMartens
We are happy that you are interested in our theme, that specific layout you mentioned above is only possible via a true Masonry setup, you can create something similar with the columns but it will not be as close and smooth as the Masonry due to the way columns work.
Thanks
-Ammar
Hi,
Thank you for your quick reply.
Just to see if I understand you well. With a ‘true Masonry setup’, do you mean that it would only be applicable for images and not for other content?
Regards, Monique
Hello MoniqueMartens
Yes, since the Masonry setup is only applicable to some of our elements right now that have images such as Gallery, Portfolio and Blog elements
If you need further info on this, simply open a support ticket with our team by creating an account below and we will assist you with the queries.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
duplicate comment
Yes thanks. Just bought your theme an hour ago and registered on your support forum.
Hi,
We are glad we could help
Thank you, Shaminder
