740 comments found.
Sticky add to cart on product pages?
Hi, I didn’t understand you mean, can you plz send me contact about your issue 
Thanks
Tried to install rev slider but nothing happens. Wondering how to install simple slider? Where is it?
Hi,
For Nitro slider: You need active theme and click to INSTALL button from Slider app
For simple slider: You can add this section http://prntscr.com/it33k5
Thank you
How do i add the section for the simple slider. It does not show under the existing sections
Nvr mind . I found it.
Great
Hi there, I’m Working with your theme because my client bought it. After it I have two points that I can’t understand on the functionallity.
1. Filters: With tags? Seriusly? So after make all the variations (Color for example) I have to go product by product adding the tags of that information? I think the theme must take variations values to make the filters. The price! I have to tag it! I hope you understand how ridiculous is this. I have used all types of e-commerce themes and I never saw this logic to use the filters.
2. Ajax Search Bar: When you type a part of a word from a product, it does not find anything. But when you complete the word, the product is there. Ex. I type “Shi” -> Nothing. I type “Shirt” -> all products starting with shirt appears.
I have spend litle time with this theme, I didn’t saw others big problems . But the filters thing is basic.
The design is great. Hope this thing will be fixed. Sorry for my English. Regards
Please ask your client to send purchase code so we can verify the purchase,Also ask him to write us about you so we can provide support to you
Hi there,
I am looking to purchase a theme for a store for digital products (serial game keys) I am preparing and I have some questions to ask re the theme:
1. Is it Shopify sections compatible?
2. Are there product tabs within the product page?
3. Is there a custom html section?
4. Will I be able to translate it in another language within Shopify “Edit languages option” ?
5. Is there a newsletter popup? Is it compatible with mailchimp or any other alternative newsletter services?
6. Is there a wishlist functionality?
7. Is there a live search functionality available?
8. Is there an option to use a big search field as in this: https://themes.shopify.com/themes/empire/styles/supply/preview
9. Is there a video section with a CTA button? Is there an autoplay functionality?
10. Is there a customized announcement bar on top or bottom?
11. Do you think this is a theme that will be suitable for a store selling digital keys such as: https://www.greenmangaming.com/ or https://www.hrkgame.com/en/ ?
Thank you!
Dimitris
I am looking to purchase a theme for a store for digital products (serial game keys) I am preparing and I have some questions to ask re the theme:
1. Is it Shopify sections compatible?
=> Yes, of course
2. Are there product tabs within the product page?
=> Yes, there are unlimited product tab
3. Is there a custom html section?
=> Yes, we have
4. Will I be able to translate it in another language within Shopify “Edit languages option” ?
=> Yes, you can translate all text from theme to another language, our theme is compatible
5. Is there a newsletter popup? Is it compatible with mailchimp or any other alternative newsletter services?
=> yes and it compatible with mailchimp
6. Is there a wishlist functionality?
=> Yes we have 
7. Is there a live search functionality available?
=> Of course we have powerful live search
8. Is there an option to use a big search field as in this: https://themes.shopify.com/themes/empire/styles/supply/preview
=> Yes, you can check this demo: https://demo-basel2.myshopify.com/?preview_theme_id=197497988
9. Is there a video section with a CTA button? Is there an autoplay functionality?
=> Can you make more clear for me or give me a example ? Basel supported product video
10. Is there a customized announcement bar on top or bottom?
=> We can only make announcement bar on top but we can help if you want to move to bottom
11. Do you think this is a theme that will be suitable for a store selling digital keys such as: https://www.greenmangaming.com/ or https://www.hrkgame.com/en/ ?
=> Yes, I think so, you can change the background color and banner so it will be same as greengaming.com
Hope you will be our customer soon 
Thank you!
Hi,
Thank you for your replies.
9. Example: https://rt-unero-videobanner.myshopify.com/ You can see the red CTA button “Discover Now” and the video autostarts without the need of a play button.
I hope it makes sense now 
Cheers,
Dimitris
Yes, our theme support it
Thanks
Thanks!
Did you made any decision?
Hi! I just received a notification that new theme update is available. What is the best way to do the update without loosing settings / configurations I have made? (no changes to theme code has been made) Thanks in advance!
Hi, you can check this article: https://the4.co/knowledge-base/update-can-not-see-import-export-button/
Thanks
my navigation header on pages doesn’t work. they are linked to homepage sections and work fine only on homepage, but if i click from a different page they don’t work. can you help me please?
footer overlaps the content page… can you check this too, please…
Okay we will check this issue now 
Thanks
i already unchecked the sticky footer and now it’s ok
is it possible to take the header line out please or make it transparent?? and the footer line too (next to the page credits)
is it possible to take the header line out please or make it transparent?? and the footer line too (next to the page credits)
=> I did, plz check again
Thanks
thanks 
Hi, i’m trying to edit the promo popup, but i don’t see it anywhere! i went to theme settings, then promo popup, and then i edit the content, but i don’t see nothing because the popup doesn’t appear and i don’t know what i’m doing!
Hi, you mean popup not showing anymore ? Can you plz give us you store url and admin account to my email the4studio.net@gmail.com
Thanks
i disabled the popup in the checkbox because it was opening with yours…
you already have access to my site: https://wildatease.myshopify.com
i tried to put a promo popup from mailchimp and when i activate it, my 2 slideshows from the beginning of the page didn’t show up anymore…. i’m getting really tired of this theme!!!!
So sorry but I see you did customize by add new popup http://prntscr.com/iqdtoo and may be it affect to our popup. Can you plz check again because we can not support the issue come from your customize which affect and make conflict to our theme
Thanks
i tried to customize with other because yours didn’t work… and neither the new one… can you please put yours again and try to figure out why i don’t see it so i can edit, please?
Hi I tried recommended size for logo 333×66 px but it shows up a bit blurry..especially on sticky header..when I upload SVG file to asset and then i replace link on settings as shown in your comments it does not find it..can you let us know how to fix this thank you
if you want to use SVG logo, so you need upload SVG to Setting > File and copy SVG name to header logo svg
Thanks
Where they list the collections and after you click on a collection it shows the products thank you!
Hi, this is collection page: https://demo-basel.myshopify.com/collections/
Thanks
what is the recommended size for the logo?
It’s 333×66 px
Does this theme support the Shopify App: Product Options by Bold? Its an app that lets you have more varieties and options than the default limits.
We didn’t tested our theme with Bold app. You can purchase the bold app and ask them to help you in that.
Which mailchimp form action url do I use? The instructions are a little unclear. When I click signup, on the popup form, a new window opens up to my homepage….. not sure….?
Can you check this article: https://shopify.barrelny.com/where-do-i-find-the-mailchimp-signup-url/
I think it more clear 
Thanks
Can the font for the description and reviews section of the product page be changed? I am interested in buying
Yes, you can use this free app: https://apps.shopify.com/fontify-change-customize-font-for-your-store
Thanks
Did you made any decision?
I am very close to purchasing but I have another question. On the product pages, is it possible to have other items that they can add to the cart besides the main product? (cross selling/upselling)
Hi, I just purchased and tried uploading the theme and got this error message:
There is 1 error: zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
I got the theme installed but I noticed that I can’t click on product pages without it telling me I need to view it from the admin page.
Im trying to install the slider but it says “Ajax error”
I’ve decided to use the regular slider instead. Can you please tell me how I can make the slider full width? Thank you
I got the theme installed but I noticed that I can’t click on product pages without it telling me I need to view it from the admin page.
=> Can you make more clear for me 
Im trying to install the slider but it says “Ajax error”
=> Plz import slider from download package again and click INSTALL
I’ve decided to use the regular slider instead. Can you please tell me how I can make the slider full width? Thank you
=> You can add this CSS to Theme Setting > Custom CSS to make simple slider fullwidth
.gl_slide_show {
overflow: unset;
}
Thanks
On your demo site, the order notes don’t get saved. If I add a message to the seller, then press Checkout button, then press Back to Cart, the message to seller isn’t saved.
Thank for report, we will check and update it
Hello
Thanks for making such a good theme !
Is there anyway to move the “collection description text” closer to the footer instead of at the beginning of the web page? Im trying to move it just before the instagram/testomenials section, but im not able to found in which file this code is.
Hi, can you plz give me your store url so I can check it ?
Thanks
Here is the collection description: http://prntscr.com/imwlg4 . You can move it to bottom of this file to make it show at the bottom
Thanks
When I publish my demo, on the main navigation, the home button shows all the import demos in white. Is there a way to get rid of this.
Hi, can you plz give me your store url ?
Thanks
Hi, how can i change the color in dark/light options?
Hi, you can check this option: http://prntscr.com/ilmzt4
Thank you so much
Hi, you didn’t understand my question. I mean changing the theme default colors. I don’t want black. i need to change the dark value to gray. thanks
i also need to know how can i change the sizes of the fonts in some sections: Image with text overlay and Information Box. Thanks
I don’t want black. i need to change the dark value to gray. thanks
=> I dont understand which black you are talking, can you plz take a screenshot for me ?
i also need to know how can i change the sizes of the fonts in some sections: Image with text overlay and Information Box
=> You can add the Custom CSS for it, if you dont know CSS so plz send me an email, I will help
Thanks
Hello. I’ve asked 3 times via a support ticket for help with creating sub menus off the main navigation but not had a single reply. I really don’t know how to do it, I can’t view your menu link because it says my IP Address is blocked?? Please can someone help me, my site is ready to go but just need these sub menus. very frustrating, the tutorials aren’t very helpful. Will even pay someone to help me if the Basel team don’t. Thanks.
Hey, so sorry for delay. You can check the article for menu here: https://teathemes.net/forums/topic/basel-shopify-create-manage-megamenu/ . I am here to help you, so sorry about that.
Thanks
Hi, this theme is AWESOME, does 90% of what I wanted. Before I buy can I ask you guys if any of the following features are possible to be done?
Product 1. Product page tabs (Description/Additional information/Reviews/Shipping & Delivery) – stick to the top when scrolling down & smaller font size so the tabs can be in one line on mobile. When using ‘extra content’ product page, I had to scroll really hard to back to the top, especially on mobile.
2. Show variants as separate products on the collection page. Our main products have 4 models and each model has 3 colour variations, it would be great if each variation can be displayed as separate products so customers can see all the colours straight away.
FAQ 1. FAQ page tabs like this – https://www.dji.com/support/purchase – also tabs turn into a dropdown list on mobile? If not any plugin suggestion?
Already bought actually, still would be nice if these questions can be answered.
Tried installing the them twice but – There is 1 error: zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
Following the main questions – FAQ – this is our current FAQ page – https://swiftyscooters.com/faqs/ – as you can see we have a lot of topics with long contents, the default FAQ won’t work for us.
Please ignore the installing query, I’ve figured it out.
Hey, so how can I help you now ?
which question you need answer now ?
Hope you happy with Basel, Thanks
Hi, sorry it was a bit confusing…So I have successfully installed the theme, but still want to know if the features on product page and FAQ page can be done in any way?
You can check this video: https://www.youtube.com/watch?v=lqQP0kGSP8g&index=12&list=PLA7nTzZdSen2OakP6oPNkMQk6YK__Y5j4
Thanks
Hi…are the filters only limited to color, price and vendor or we can create as many filters as we want based on product tags?
Hi, our filter use by tag, that mean you can enter the tag to product page and it will show in filter
Thanks
Hi…thanks for response…what I meant is whether I can create may filter groups. In the demo theme, there are only four groups of filters (left side bar), 1. Product Categories 2. Price Filter 3. Filter by Color 4. Product Tags
the fourth filter which is by tags includes all the tags of all the products which could be overwhelming for visitors and not user friendly as well.
Let say I have to create a fifth filter group, i.e. Filter by Material and my products already have certain tags that denote material. Is such a scenario possible? In this way I could create my customized filter groups depending upon the nature of product a store may have. Many other themes allow such custom scenarios, So I just wanted to confirm whether that’s possible
Moreover each filter option takes a separate line (sidebar filter), and that makes navigation very long, especially color filter because there can be many colors especially for a large store, therefore many color swatches in single line would be much easier for visitor.
Sorry we didn’t understand