151 comments found.
I can’t install this topic, it’s not working
Warning: sprintf(): Too few arguments in /www/wwwroot/bhlcargo.com/wp-admin/includes/class-bulk-upgrader-skin.php on line 150
Hello,
Apparently that error not coming directly from our theme, please submit a ticket via https://freevision.ticksy.com and let us take a closer look by granting us temporary wp-admin and FTP access to your site.
Please do not post any sensitive data here.
Kind regards.
What is the installation environment for the demo？
I can’t install plug-ins. If I install the website, I won’t be able to open it.
Sorry, I am not clear about your messages. Please submit a ticket via https://freevision.ticksy.com/
And please do not post any sensitive data here.
Kind regards.
What is the installation environment of your demo site
Not sure what you are asking for, but;
- Make sure you have installed and activated all required and recommended plugins via your dashboard.
- Go to Appearance > Import Demo Data page and process for automatic demo data import.
If it fails, please submit us a ticket via https://freevision.ticksy.com
Kind regards.
Cannot load freevision-tracker-setting-admin.
pls help me
Hello,
Do you have a ticket already? If so, please respond back to ticket, if no please submit ticket.
Kind regards.
It still doesn’t work.
Hello,
I’m on your ticket, you are having some server issues that I am not able to fix yet, I am tracking the root of your issue and will report you once I’m done, thank you for your patience.
Kind regards.
Is there a backend on this demo one can see before purchase
Hello, thanks for contacting us. Sorry we’re unable to provide such access. Once you purchase you get all data as in demo site. All features are listed on item’s profile page.
Feel free to ask further questions. Regards
i got a problem with google reCaptcha despite i set the keys and secret correctly but it still gives me an error ERROR for site owner: Invalid key type. Please advise
Hello,
Found an answer for your issue when Googled;
First of all, the keys are managed at https://www.google.com/recaptcha/admin#list
I ran into this error because I’m using the same key on a few different domains and I had forgotten to add one of the domains to the key.
After adding my site it took a minute or two (most likely because of cache) for things to work normally again.
Kind regards.
Hi! I have a problem with the slider: it says Revolution Slider Error: Slider with alias overexposure-transition not found.
Hello,
Please make sure you have slider with that alias available in Revolution Slider page. If you’ve recently imported our dummy data and not imported dummy sliders you may have this issue too.
https://freevision.ticksy.comKind regards.
Can I display both menus at once?
Hello,
You may need to make serious changes, there is not such an option available currently.
Kind regards.
How Can i add a page “Request A Rate” in the page
If I want to hide the tracking on the menu header.
Hello,
I believe we’ve responded your tickets already. See Appearance > Customize to a dd “Request A Rate” button and form.
Kind regards.
I love the theme, but i’m a bit disappointed that the tracking feature only works by adding the info your self. why not use the Aftership API or any other free tracking services ? Is there a way to get this to work easily ?
Hello,
First sorry, but we are not advertised that we have API integration with any 3rd party services.
As you can see there are many tracking services available, and YES, API integration could be applied but it is a very specific requirements, some of the buyer may like to use service A some other B or C.
Let me check what could be done with Aftership API if its going to add more value to our work.
Kind regards.
Hello, please I wish to verify if the tracking and all other necessary plugins are included when purchased? Also is it possible to import the demo pages? so we change the content and leave how they have already been layout. thanks for any assistance
Hello, thanks for contacting us. Yes all bundled plugins are included into the package. Tracking plugin is a built-in feature. Also you get demo data once you purchased.
Best Regards
Hello, I did purchased and is beautiful. But am having issues with the tracking. When you track a parcel for example, it shows with ** at certain portions, If possible I will really like for it to show the information complete without the *. Lastly, in the status we have just three options “Departed, Arrived, Shipping”. Can I also modify/change to suit our requirements? thanks
Hello,
Sure, those are simple changes, please submit a ticket via https://freevision.ticksy.com and let me know what you want to add for new status codes.
Kind regards.
Hello, Please am having issues submitting the ticket. It request verification with Evato, when I do, is an error I get next. Kindly assist further if you can. Thank you.
Hello,
You can use the contact form on our themeforest profile page.
Kind regards.
I love this theme, but our clients contacted us that they can not perform tracking on mobile and tablet devices. Please any ideas on how to improve their experiences. thanks
Hello,
Sorry, can you please submit a ticket via https://freevision.ticksy.com and share more with us, please?
Kind regards.
Hello, does your theme sync with an app that divers can download, so their locations can be tracked?, if not can you suggest a tracking app that would work fine with your theme?. Thank you
Hello,
Sorry for delayed response. There is no such a function available, and all WordPress plugins should work on our theme.
Kind regards.
hi. does the parcel tracking depende on an external service like a kind of membership that I have to pay? also, how can I track my packages? dos this plugin generates the tracking numbers and follows them? can i integrate it with DHL or FedEx somehow? thank you.
Hello,
The plugin has no integration, since there are many tracking services out there, we’ve developed this plugin which is open for improvements. You can create a parcel tracking entry by adding any type of tracking ID. If you have a paid system already, there is a chance to put a form field to let your users gather information from your paid external service.
Kind regards.
ok, i see. so if I have already a tracking system by gps, you can do integration for me by an additional charge, correct?
For simple additions, we are not usually asking anything (like adding a form that submits data to an external URL) and if its big already, we can’t offer help with it.
Thank you,
Kind regards.
Can you solve the problem of tracking button in mobile version?
Hello,
If you can explain the problem with it. Tracking form can be placed anywhere, our demo site just demonstrates various usage samples.
Kind regards.
What are the system requirements of the theme?
Hello,
Please see http://doc.freevision.me/logipro/knowledge-base/recommended-hosting-configuration-for-logipro-theme/ for Recommended Hosting Configuration.
If you are having difficulties, please submit a ticket via https://freevision.ticksy.com
Kind regards.
Hello there, I installed the theme. Wagons, trucks, containers etc. in the temples. png files are not free? Why striped on a grid ?
https://ibb.co/eZ5inSHello,
As we described on the theme’s profile page images are used for demo purposes only, if you like to buy your own license, just see file names of the images, so you can get your own license for desired images.
There is no chance for us to bundled images within our theme, licensing issues.
Kind regards.
How do I get these pictures or icons? You have not written a very descriptive point in the description of the site. In the theme of the pictures I got the theme.
railway_tank-min.png dosyaları bulamıyorum. Lütfen bulacağım link veriniz.
How can i chance the pre loader?
Hello,
CSS used to build that moving boxes. If you are OK with it we can guide you where to change, or you can submit a ticket via http://freevision.ticksy.com and we will try our best to help.
Kind regards.
Sure no problem.
But i can’t make a ticket. I have also a question if a API is possible for the tracking system.
Or if it possible for you to make it and what it would cost.
Hello,
We will not ask you for extra payment just for replacing preloader, if you have gif or something similar just mail us by the form on our themeforest profile page.
Kind regards.
HI I mean for too make an API for the track and trace plugin
Hello,
For Google ReCapctha API start here https://developers.google.com/recaptcha/docs/start
Kind regards.
Hi there,
why Dropdown menu not click WPML language? but classic mode WPML language button ok..
Submit a ticket via http://freevision.ticksy.com and let us see it in the place.
Hi there,
Previews aren’t working 
Hello, thanks for contacting us. Currently our demo site is live. Perhaps it was a temporary issue. Regards
Hi there,
Still not working, ... it keeps just showing the loading icon: http://logistics.freevision.me/
The landingpage where you can choose a preview is working. But not the previews themselves.
Hello, could you please confirm it with another device or computer. I’m perfectly able to reach to URL.
Thank you.
Hello, I want to purchase this theme but I need kind of 2 step verification for tracking so I wanted to know if this theme supports user registration using which user ID and tracking ID can be used to track an order.
Hello,
User registering is a core WP feature, could be used, but currently tracking IDs are not related with users, a little improvement required for this.
In this version you can share tracking ID information with your customers, like via an email.
Kind regards.
Can you make those improvements to the theme? Or maybe allow adding user id input field to tracking page.
I will guide you how, but I can’t promise to customize the theme and the plugins that further.
And why do you need User ID with that? Tracking IDs are not listing anywhere and only known by the admin, and there is google captcha enabled to block non human requests.
Kind regards.
Are the tracking ID’s unique? I mean randomly generated or follows a pattern? Can we customize them? I need a setup where the only user can access their orders.
Tracking IDs generated by the admin, could be anything. Sure could be customized if there is some one with PHP knowledge, the base system already working.
Kind regards.
Hi Team, can i have Arabic language for this theme ?
Hello, no RTL support available but you can set menu on the right. Some other clients has done it before. Regards
Thanks for prompt response, well WPML can help by any chance..?
If yes can you guide me how do.i set it up and making it as by default
Hello,
WPML will work, simply install the plugin and you will be guided to add languages, easy to use. Whenever you need further help, please submit a ticket via http://freevision.ticksy.com and let us see it in the place.
Kind regards.
Hi great theme. I have most of the demo content set up but for some reason I can not get the classic menu section to look like the demo site. Please advise.
Hello,
Have you switched to Classic Menu from Customizer? And, you must select Classic Primary Menu theme location in order from Appearance > Menu.
http://freevision.ticksy.comKind regards.
Hi, i have a pre-sales questions. Is it possible to adjust the logo? i.e. my logo dimensions are 280×80px Is this possible to adjust this logo in this size? Thanks!
Hello,
Yes, there are many options available. And we are always ready to make little customization whenever requested.
Kind regards.
Hi there,
Great looking theme, except that some blocks the text is white and … when going mobile portrait and landscape doesnt look nice.
For e.g. the demo Full canvas
Maybe a solution would be to theme this row different for mobile devices?
Kind regards,
Webagent05
Hello,
That is the best solution so far, we will try to update the content ASAP and we have another solution currently developed for another theme, could be applied on LogiPro too.
Thank you for lettings us know,
Kind regards.
No problem,
I’m looking forward to your solution. In the mean time I will solve it another way.
Keep the good work up
Thank you, we have recently used this solution in our latest theme, and for sure will be applied for LogiPro.
Kind regards.
unable to access your support website, any problem?
Hello, yes we’re aware of that. It’s a temporary service issue. It’ll be back soon. Please stay tuned.
Apologize for this matter. Regards
