159 comments found.
will this theme funtion without Visual Composer?
Hello, does your mind not find the installation Visual Composer?
Regards, LineThemes.
after posting this it seams Page Builder is installed ( formaly visual composer ) but some images are not displaying and the menus are all messed up showing text such as; Grid Simple 2 3 4 5 Columns
Grid Alt 2 3 4 5 Columns
and not functioning properly
Hello!
Please submit your issue to http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve.
Regards, LineThemes.
how can i set the one-page menu style as home page…
Hello! Please go to Page Options and follow as photos -> http://prntscr.com/j2uxkh
or submit your issue to http://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, LineThemes.
Hi there your demo isnt loading.
Hello!
We’re sorry for this inconvenience. Our server was broken, we’re still waiting to get support from our server provider.
Regards, LineThemes.
I am having issues with my shop and individual product pages. All other pages within woocommerce appear within the theme. indyearth.com/shop/
Hello! Please download newest version our theme on ThemeForest and upgrade follow: https://linethemes.ticksy.com//article/5639
Regards, LineThemes
Hello i need your help because i cant make the update, your theme disappeared from my downloads Thnaks in advance
Hello!
Our theme don’t listing on your downloads page because you haven’t purchased it before. You can contact Envato Support for this issue if you’ve bought this theme.
Regards, LineThemes.
i send an email to envato but i have a trouble with your theme. the project plugin doesn’t work . every projects are invisible… the update fix it or not?
Thanks in advance
How to change loader icon
Hello! You can change it by replacing the file preloader.gif
Regards, Linethemes.
Hi, I’m having issues with our website in that the formatting has been lost and our theme has been deleted. We are using version 108, it may well be there is an update available? We have recently updated WPBakery licence (after this issue occurred). Any help would be much appreciated.
Hello!
Could you give me your website address, admin information to email support@linethemes.com? I will help you to check and resolve the issues.
Regards, LineThemes.
How can I add the map? Is just showing the option, but not giving me the option to display the map
Hello! Please go to Setting -> Line Shortcodes input the Google Maps API. http://prntscr.com/icp0nq
Read article “How to create Google Maps API Key” https://linethemes.ticksy.com//article/7984
Regards, LineThemes.
Are there compatibility issues with WordPress 4.9.1? Vertical tabs on my site stopped working, I am getting the following error. Uncaught Error: Syntax error, unrecognized expression: # at Function.fa.error (jquery.js?ver=1.12.4:2)
Hello! our theme is compatibility with WP 4.9x
Please submit a question at http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve it.
Regards, LineThemes.
Hello all, my website is in HTTPS so I get this error in chrome console : was loaded over HTTPS, but requested an insecure font ‘http://fonts.gstatic.com/s/roboto/v15/d-6IYplOFocCacKzxwXSOKCWcynf_cDxXwCLxiixG1c.ttf'. This request has been blocked; the content must be served over HTTPS. Sa @ jquery.js?ver=1.12.4:3
OK I found it. In file include/assets.php replace http in https in $uri = sprintf( ‘https://fonts.googleapis.com/css?family=%s&subset=%s', implode( ’|’, $fonts ), implode( ’,’, $subsets ) );
Hello, I bought this theme and it is a great one, for a wild. Now it seems that i can not upload new files in library or new projects category! Please tell me what happened?
Thank you!
Hello!
Please submit a ticket at http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve it.
Regards, LineThemes.
My code has expired, I can not submit a ticket! Funny that after 1 year I can no longer upload new files/images on Library or New Projects
Hello!
You can submit ticket at General Category without a purchase code.
Regards, LineThemes.
Dear Sir, i’m finding a few issues. Eg. In woocommerce admin panel I cannot change woocommerce product images sizes. The checkboxes says there’s a filter active and I cannot write the size I want.
Hello!
Please submit a ticket at http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve it.
Regards, LineThemes.
sorry, site is private. Can you just tell me what to write in my child theme functions.php to remove the hnk filters found in parent hnk theme includes/woocommerce.php?
function hnk_woocommerce_single_image_size( $size ) { $size[‘width’] = 600; $size[‘height’] = 770; $size[‘crop’] = true; return $size; } function hnk_woocommerce_catalog_image_size( $size ) { $size[‘width’] = 600; $size[‘height’] = 770; $size[‘crop’] = true; return $size; }
remove or even override is ok too… Hope you can help. Thank you.
Hello paulasea,
Step 1: edit images size at: includes/woocommerce.php https://monosnap.com/file/T8tGygKix3sjZ3Rbz5CvFZOug9g7JL#
Step 2: Please install and active plugin Regenerate Thumbnails at here: https://wordpress.org/plugins/regenerate-thumbnails/
Step 3: Go to Tools -> Regen. Thumbnails https://monosnap.com/file/B15M7cNZmKwdJeqtyWiegxeFHHfxXP#
Regards, LineThemes.
I had a website with HnK theme on a domain name: enricch.poornaprajnatech.com and then transferred it to another server: enrichinteriors.co.in
The theme styles are not as the original website. How do I export and then import the theme settings? Or is there another way to resolve this?
Thanks. Waiting for your response.
Hello !
Please submit a ticket at http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve the issues.
Regards, LineThemes.
Theme support is over, apparently. Can’t submit the ticket. Just need an answer of how I can do this, and I’ll get it done. I don’t need anybody to do it. Is that possible?
Thanks.
Hello!
You can try to use plugin Duplicator (https://wordpress.org/plugins/duplicator/ ) to move your website to the different domain.
Regards, LineThemes.
Hi! I got a problem with the carousel when I use it with testimonials. When the screen width is between 768px and 1200px the testimonial content is shrinking and becomes totally unreadable. I have looked at your one page demo and this problem isn’t occuring. How can I solve this problem? Thank you for your help!
Hello !
Please submit a ticket at http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve the issues.
Regards, LineThemes.
Good morning Sirs, we need images added in blog posts to open in a modal box/lightbox (like your nivolightbox possibly). How can we achieve that? Unfortunately your plugin bundled Visual Composer > Image Gallery > etc.. even if set on “open in modal box” is not working. Wait for your suggestion, thanks
Hello paulasea!
Please submit a ticket at http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve the issues.
Regards, LineThemes.
ok, opened PRIVATE TICKET #1172899. waiting. Thanks
Will I recieve a reply alert by email or will i have to check now and then on your ticksy dashboard?
You will receive a notification via email. Thank you 
There are tons of issues with Visual Composer and this theme, at least in all modules envolving the use of images. eg. “media grid” and many many others. I’ve just submitted another ticket. Hope you can help. Thanks.
Wow, almost 1 year goes by and this is the update you push out? What about the plugins that are bundled with the theme? What about all of the fixes that still need to happen to the theme itself? Customizer bugs? Testimonial slider in mobile viewports? When is all that going to happen since you told me 8 months ago “just a few weeks”??
This is why I left a 1 star review. Nothing was ever fixed and months and months go by without updates leaving plugins and the site vulnerable to hacks.
Hi, First of all, thank you for this wonderful theme. I have somme issus with the Woocommerce v3, single product page lightbox not display correctely, please help.
Hello!
I’ve released the new version to fix the issues with WooCommerce 3.0, please try to download and upgrade theme to the latest version.
Regards, LineThemes.
Super, thank you again, I try to integrate Google API with Shortcodes by LineThemes v1.05 but not work, some ideas ?
Hello!
I’m so sorry for the missed reply to your comment. To integrate with Google API, you need provide the API Key for plugin by go to Settings => Line Shortcodes then change the API Key option.
Regards, LineThemes.
Hello, this is the second time I write this message, I need you to take care of this problem as soon as possible:
GettyImages has contacted my client of www.ncsiding.com claiming the rights to an image that comes by default with the original template I bought last year.
Although the image was removed during the redesign in November 2016 because it was not related to the type of business of my client GettyImages wants my client to pay him $ 655 dollars for the misuse of this image.
Because the business that my client is from house facades this picture was never used. My client has never used this image and does not have to pay for it.
The image capture that GettyImages has attached has a date of October 27, 2016 and the letter with the claim has arrived during the last days of March 2017:
Catalog Image No.81865969 http://prnt.sc/es153e Screen Capture http://prnt.sc/es15e5
Hello!
We’re sorry for the inconvenience you’ve got. Unfortunately, we cannot help you in this case because all images in the sample data is just for demo purpose, you cannot use it for the live site.
If you’ve removed images on your live site, GettyImages cannot claim you with just a screenshot.
Regards, LineThemes.
Hello I buy your theme but the page of my syte don’t open why ?
Hello giacomoma85!
Sorry, Can you tell detail?
hi , my web site only opens the homepage ,I can not open the other pages.
Hello!
Please try to update permalinks to resolve this issue. If it cannot resolved, you can submit a ticket at http://linethemes.ticksy.com with your admin information, our support staff will help you to fix it.
Regards, LineThemes.
Hi I have just renewed my support. I can not connect to support. My website has migrated to https and since I have some difficulties. The font customization of the page titles no longer works as well as the slider and It no longer display ! Can you help me please thank you very much
Hello! I’m sorry for a late response.
Please submit a ticket at http://linethemes.ticksy.com with your FTP information. Our support staff will help you to resolve the issues.
Regards, LineThemes.
