Hello,

Thanks for your message.

- If you have a category without a post, it will not be displayed in shortcode editor.

- I think you have removed “affiliate & videos” category. That is why you got that message. Please check the following video tutorial for details.

https://www.dropbox.com/s/ss3zsfvjv27cnpi/fix_kb_category_invalid_message.wmv?dl=0

Hope that helps.

Hello,

Thanks for your message.

- Currently there is no option setup custom link on that button. You can only show/hide the button at this moment. However, in future release I’ll consider to add a new field to add custom link on it.

- Please check the documentation for menu setup steps. https://wp.bwlthemes.com/wp_knowledgedesk/doc/#menu_setup_section

Hope that helps.

Thank you. Another question. How do I put kb categories in the sub menu of “top menu location”. I have created the menu but when I’d like to add categories as the sub menu, I can’t find the kb categories. Instead, I just found ordinary wordpress post categories in the list.

Hello,

Please check documentation for step by step instruction. https://wp.bwlthemes.com/wp_knowledgedesk/doc/#import_demo_data

Let me know, if you need more help.

Thanks.

Hello,

Thanks for your message.

Please send me a message via support page. I’ll send you detail instruction-

https://themeforest.net/item/knowledgedesk-knowledge-base-wordpress-theme/19481432/support/contact

Thanks.

Hello,

Thanks for your message.

You need to add minimum 1 KB post on that new category. Then you’ll get that in VC KB category module.

Hope that will help you. Let me know your feedback.

Thanks.

Got it! Makes sense. thanks

You’re welcome

Hello,

I didn’t get your point.

Please send me proper link with screenshot. So that I can answer your question properly. I checked your link but don’t understand why you send me referral link?

http://prntscr.com/k7ctsl

Thanks.

I was just wanting to compare your theme to hosted software. I’m guessing the main benefits of your theme are reduced costs and the ability to update more parts of the design?

You can change any part of theme design and it’s a fully functional knowledge base theme. Let me know if you need more info.

Please check following video tutorial- https://youtu.be/23N7eDnYOzA

Using custom sorting as the option, how do you sort this?

Hello,

Just Create a sub category and add KB items on that sub category. Theme will automatically display sub categories post below the category. You can check example in here-

http://bluewindlab.net/knowledgebase/knowledgebase-category/knowledge-base-manager/

Thanks,

Hello Suresh,

Please check your support message.

Thanks.

Hello Andrew,

Can you please explain the issue in detail and send it via support page? https://themeforest.net/item/knowledgedesk-knowledge-base-wordpress-theme/19481432/support/contact

Thanks.

Have you reply my mail?

Replied your support message.

You don’t need to purchase the license. Just send me a message via support page. I’ll send you link in there. https://themeforest.net/item/knowledgedesk-knowledge-base-wordpress-theme/19481432/support/contact

Thanks.

OK, just did. Thanks again for the prompt response!

@Replied support message.

No, it’s a recommended plugin. If you don’t want to use you can simply skip that.

Hello,

Currently theme does not have that feature. But, I like your idea and will let you know If I can implement it in future update.

Have a nice day ahead.

Thanks for the quick response! Yes, that would be a valuable featured not found on other similar themes/plugins.

On another note, I found a spelling error on your demo sites in the “Add a Knowledgebase Question” section, the word “answered” is misspelled…

This: You will get a notification email when Knowledgebase answerd/updated!

Should read: You will get a notification email when Knowledgebase answered/updated!

Yes, it is

Hello,

Never tested. But I think it will work fine with the theme. I’ll assist you if you need any help.

Thanks.

Great.

Hello,

Working on it. Will get back to you soon.

Thanks.

I cant Show detail your update bug, just notification. May be your improve and create data your update start to new update. Thanks

Hello Adrian,

You can check change in documentation- http://wp.bwlthemes.com/wp_knowledgedesk/doc/#!/changelog

OR,

Just check bottom of the themeforest product description page.

Thank You.

Hello,

Thanks for your message.

- Yes, you can restrict content using paid membership plugin.

- Yes, from theme option panel you can change colors.

Thank You

Hi, just purchased the template. However, I can’t change the theme color from blue to other color (my website color scheme is pink and green.) I can only change the background color which does not help much as it still does not go well with the theme blue. Pls advice.

.