13535 comments found.
I would like to report that Content Drip disappeared from lessons i have everything updated latest versions
another report i’m not able to activate thim framework
Fatal error: Cannot declare class Thim_Widget, because the name is already in use in /home/xxxxxxxx/public_html/wp-content/plugins/thim-framework/libs/class-tp-widgets.php on line 2237
Hi GMomentum,
From Eduma 3.x, we don’t use the Thim Framework anymore. Your system might be too old, let me help you proceed the update. Just send me a request to candy@thimpress.com with subject “GMomentum – Eduma Support”.
i’ll delete that plugin thanks, and what about the Content Drip disappeared from lessons?
this happen because Paid Memberships Pro is in conflict! once is activated content drip disappear
Hi GMomentum,
Thank you for the report. I noticed that. Our team is working for an update to fix this conflict. Please give us some more hours.
do you have any integration with this plugin Ultimate Membership Pro
Hi GMomentum,
Right now we don’t have that one. We just released LearnPress 3.0 and those membership integrations will be on the road 
after the theme update course template page design damaged and course content RTL not working and lost my all translation. and kindly don’t ask me to sent ticket I send many tickets and 7 days no reply. So please test your update before make it running!!
Hi mediacoreadv,
So sorry but I didn’t find any tickets from you recently. Please help me check again http://prntscr.com/itkgyq
You can email me to candy@thimpress.com with subject “mediacoreadv – Eduma Support” too.
Dear Friends of Eduma Along with saying hello, I need to consult the following questions:
1) The Site is not optimized well in cell phones, specifically the Slider part.
2) ¿How can we contact the students, one in particular or a group of them?
3) The site is a little slow, there is the possibility of an improvement in speed.
4) The profile picture does not change or is blurred in the students.
5) Is Vimeo live compatible with learpress to integrate it into a lesson?
6) How to use and integrate the discount code plugin?
7) ¿How can I insert a presentation or a pdf that can only be viewed but can not be downloaded?
Thanks!!
Hi zgiacaman,
1. Can you share your site info so I can take a look? You can easily modify the slider for each devices, please edit the slider and check those options: http://prntscr.com/itl126
2. You can use BuddyPress plugin https://wordpress.org/plugins/buddypress/
3. Speed depends on many things – server, caching… You can email me to candy@thimpress.com with subject “zgiacaman – Eduma Support”, I will help you speed it up
4. Please increase the resolution. Go to menu LearnPress / Settings / Profile / Avatar / Size http://prntscr.com/itl27n
5. All you need is embedding the Vimeo URL into lesson
6. Discount option is not available yet. We will need some bit more time for this one. Right now you can consider using Coupon option from WooCommerce Payment Integration addon.
7. In reality, we can’t. But we can make it harder to download 
Dear
I send an email with the subject “zgiacaman – Eduma Support” and I have not had an answer.
I hope you can help me.
Regards!
Zelim
Hi zgiacaman,
I apologize for the delay in our reply. We’re experiencing larger than normal inquiries this past week (after the big update) and we’re working hard to clear the backlog.
I’m gonna check your case.
Why do the premium addons that I thought were included with the theme now showing “buy now”?
Are these no longer included with the theme?
Please disregard the question. Figured it out. Thanks!
Hi frank678,
I see. All in menu Eduma / Plugins
Ever since the new update certificates are gone and it’s allowing ANYONE to pay for a course even if they aren’t logged in not forcing them to register or anything.. What the heck did you guys break?
Hi Jcapehart2,
The new LearnPress 3.0 provides option Guest Checkout. By default, it’s disabled. You might enable it by mistake. Please help me check again. Just go to menu LearnPress / Settings / Checkout.
About the certificate issue, can you share the site info so I can take a look? Just email me to candy@thimpress.com with subject “Jcapehart2 – Eduma Support”.
When I updated. Now access admin page and webpage. please help me
Hi bestanomon,
Can you share the site info so I can take a look? Just email me to candy@thimpress.com with subject “bestanomon – Eduma Support”.
HI, I’ve updated but in the backend I can no longer view the Page Builder and other many functions. Why?
Hi molecole_adv,
Sorry to hear that. Can you show me more details? I didn’t get similar reports before. You can email me to candy@thimpress.com with subject “molecole_adv – Eduma Support”.
Hello! The mobile menu for “edtech” demo doesn’t work. Please check http://messway.ro/kaleidoscope/
Hi ionutavram,
Our team is checking…
Hi, any news?
Hi ionutavram,
Please give us some more hours.
Hey, it’s a major problem because I can’t test the website on mobile. Let’s fix it asap. Thanks.
Hi Ken, do you have any solution? I’ve just updated to 3.3.5 but the problem still persist. Thanks!
Hi, i don´t apply feature image in the blog, page, event ou courses.
Hi grokmaker,
Seems there is a conflict somewhere in your site. I will need your site info to check more carefully. Can you share it to candy@thimpress.com with subject “grokmaker – Eduma Support”?
Hi, i updated news plugin and return on.
Hi grokmaker,
Did you try to update Certificate addon? Just go to menu Eduma / Plugins / Update Available
Hi, How to change the portfolio title in front-end, we want to change it as Gallery.
Hi springboardllp,
Please send me a request to candy@thimpress.com with subject “springboardllp – Eduma Support”, I will help you set it up
Please, I can no longer insert images into my events, online courses …
Hi nacientifico,
Can you share the site info to candy@thimpress.com with subject “nacientifico – Eduma Support” so I can check your site more carefully?
I have checked the system and all those things still working fine.
I sent 5 emails yesterday as you requested. Did you ever see it? My site has all these 5 problems after the update! I have events this weekend and I still have all these problems! Please help me!!!
Hi nacientifico,
Can you share the site info to candy@thimpress.com with subject “nacientifico – Eduma Support” so I can check your site more carefully?
I sent 5 emails yesterday as you requested. Did you ever see it? My site has all these 5 problems after the update! I have events this weekend and I still have all these problems! Please help me!!!
Hi , if student set order this order not appear in student dashboard orders pls check it , also pls check full cycle for buy course u will find many errors , waiting your support
Hi mhhammam,
Can you email me to candy@thimpress.com with subject “mhhammam – Eduma Support”? With the list of all issues you are facing. It will be easier for me to follow.
Please give me your cPanel info too.
i sent u mail hope get your support to solve all issues because we are freezing
Okay.
Hi , i sent u from yesterday and not hear from u till today !!!!!!!!!!
Hi ken , i sent u this comment from 3 days ago and don’t recevie any replay from u pls check this “
Hi Ken , thanks for your support but please note their is some errors in Cart functions as following: 1. if we add more than one course only one course set n Cart 2. Course name not appear in Cart 3. after logout Cart still has its value it should be Zero would you pls check and support me , thanks in Advance” hope get your support
Hi mhhammam,
1. In our system, 1 account just only get 1 course, no more. That’s why you can see 1 course item in the Cart.
2. I’m checking this.
3. Actually this is WooCommerce Logic, and I think it’s okay
Hi ken , thanks for your replay pls note
1. what is the solution if any user want buy more than 1 course like coursera , udemy,... 2. as per https://prnt.sc/j4nivv their is no course name , it’s must contain course name pls support to solve this issue 3. to solve WooCommerce cart issue i agree to follow woocomerece logic “dissappear cart button when us user sign out ” because it’s not a logic to see any value in cart after user logout pls check https://prnt.sc/j4npb8
pls support me to solve this issue
Hi ken , it’s important nothing received from u, hope get your support
Hi, I need urgent help. Payment methods are gone after upgrading to Learnpress 3.0. What should I do?
The checkou problem is only in the events. For online courses it works normally.
Hi nacientifico,
Can you share the site info to candy@thimpress.com with subject “nacientifico – Eduma Support” so I can check your site more carefully?
I sent 5 emails yesterday as you requested. Did you ever see it? My site has all these 5 problems after the update! I have events this weekend and I still have all these problems! Please help me!!!
Hi nacientifico,
I apologize for the delay in our reply. We’re experiencing larger than normal inquiries this past week (after the big update) and we’re working hard to clear the backlog.
I’m gonna check your case shortly.
Hi team, please, after I updated to learnpress 3.0 within the page of the event I got the following message: trying to get property of non-object in / home / ..... see by link https://www.nacientifico.com.br/eventos/introducao-a-pericia-criminal-e-a-biologia-forense/ and when I try to load an image into a new event the image does not load.
Hi nacientifico,
Can you share the site info to candy@thimpress.com with subject “nacientifico – Eduma Support” so I can check your site more carefully?
I sent 5 emails yesterday as you requested. Did you ever see it? My site has all these 5 problems after the update! I have events this weekend and I still have all these problems! Please help me!!!
Hi nacientifico,
I apologize for the delay in our reply. We’re experiencing larger than normal inquiries this past week (after the big update) and we’re working hard to clear the backlog.
I’m gonna check your case shortly.
hi , tried many times to remove the bottom form in become instructor as in pic https://prnt.sc/it83ui but not succeeded pls remove it and tell me what’s wrong
hi , when student add course to whislist then check in dashboard we got whistlist page hang and not working pls check whislist in dashboard
Hi mhhammam,
Can you email me to candy@thimpress.com with subject “mhhammam – Eduma Support”? With the list of all issues you are facing. It will be easier for me to follow.
i sent u mail hope get your support to solve all issues because we are freezing
Okay.
Hi , i sent u from yesterday and not hear from u till today !!!!!!!!!!
i will go for 2 hours ,pls note my objective to go stable so u have the choice either solve list of pending points sent to u before or downgrade solution , when u finish send me mail i will check after 2 hours, thanks
I got it. Thank you.
kindly updated me r u finished?
you left without solve the issues or made downgrade , as usual u promise to solve but u go without any solution . not accepted support
u don’t care about your customer !!!!!!!
nothing happened as usual , thanks for your great support
Hi Ken , kindly help me how i can setup the following , a company has 3 departments each department has it’s own users and courses how can each department head can join his team to it’s own courses only free of charge and his employees can’t see other departments courses even in search window , thanks
hi , how to set the default of all courses as a list not grid ,thanks
Hi mhhammam,
Can you email me to candy@thimpress.com with subject “mhhammam – Eduma Support”? With the list of all issues you are facing. It will be easier for me to follow.
Please give me your cPanel info too. I remembered that I set up a child theme on your site.
i sent u mail hope get your support to solve all issues because we are freezing
Okay.
Hi , i sent u from yesterday and not hear from u till today !!!!!!!!!!
NEW DEMO broken after update.
The featured image is not displayed on top of the course plus many other faults. Reinstalled everything as I was in development still but the problems remain. Please check.
Hi papadimi,
Sory to hear that. Can you share your site info so I can take a look first? Just email me to candy@thimpress.com with subject “papadimi – Eduma Support”.
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