740 comments found.
Hi when I try to install the slider appit brings me to a blank not found page
Hi, plz contact me with store url and staff account, I will take a look 
Thanks
Sorry got it to work thanks
Great
Out of stock variants are being selected by default on page load making it seem like all variants are out of stock to users at first glance. How do I gray out rectangle product swatch on sold out variants and prevent them from being selected on page load when other variants are in stock?
Hi, we can only choose the in stock variant in default, plz confirm if you want it and contact me, I will modify for you
Thanks
Hi, we’ve upgraded to the latest version but the Instagram stream doesn’t work. Any ideas why? It’s just blank.
Hi, our API has been block, we are trying find the solution and will try solve it soon
Thanks
Hi, thanks. Do you have an ETA for this, or know of an alternative method? Thanks.
It’s fixed already
Hey – Purchased last week, love the theme, and I’m anxiously awaiting Version 2.0 to be released… any idea when that may be?
Thanks in advance! Jason
Hi, we are hard working to release 2.0 asap, we will try in next week
Thanks
Where can i edit the size and color of the add to cart button?
You can write some custom CSS to Theme Settings > Custom CSS
button#shopify_add_to_cart {
width: 100%;
margin-top: 20px;
}
Thanks
I just purchased the theme, I really like it. I was lurking around and saw a great section on the demo version on Basel for WP, so my question is does the Shopify version has the same “deal of the day” section with counter, just like the WP version of your fashion demo: https://demo.xtemos.com/basel/home-fashion-new/.
Thank you in advance.
Hi, I can not see “deal of the day” section, can you plz take a screenshot for me ?
Thanks
Sorry, it’s the “AN EDIT OF LATEST ITEMS” Printed Sweatshirt’ section with the counter.
Unfortunately Basel Shopify doesn’t support this section 
Thanks
Hello, I just noticed there is in fact an option for the section I like. It’s on your Organic Shop Demo (see screenshot: https://bit.ly/2uEMpGY).
I just don’t want to use the entire demo but rather that section only. I’ve read the entire documentation and can’t seem to find how to do it. Would you mind helping me? I would really appreciate it.
Thank you
I was able to find it, no need for help. Thank you.
Great work, let me know if we can help ?
Hello again, sorry for so many questions, you think you’ll be able to help me find out how to edit this section? Screenshot: https://bit.ly/2H4a8Tr
Found that as well, lol, no need for help.
Good job, man
How can I remove or change the metadata (using the chrome extension) I’ve done for a product page? For example: the countdown counter on a product page, how do I edit or remove it once I click save on the metadata?
You can open it again and remove, plz follow my screenshot http://prntscr.com/j34e2d
Thanks
Why is the default home slider pictures blurry when I install it? How do I fix them?
So sorry about that but with Envato policy, we can not use original images in sliders. We can only use blur image for demo and customers must be replace it
Thanks
You mention that Basel will auto-hide sold out variants. How is that configured? What do I need to do to use this? I either want sold-out variants to not display or be grayed out.My sold-out variants are still displaying. Great theme, by the way. I am really enjoying working with it and the support is awesome!
Hi, you can see this link from another customer: https://turntmerch.com/collections/frontpage/products/broken-link?variant=12461097091114 . It only show available variant instead show unavailable product
Thanks
If I have a single color item, will it only show available sizes or does it just show available variants of a product? If we only have medium and large left, I would like it to not display small. Is that possible?
Regarding the first question, It will show available variant of a product
If we only have medium and large left, I would like it to not display small. Is that possible?
=> Can you plz make more clear for me ?
Thanks
The product is a blue t-shirt, no other color variants. We have 3 sizes: small, med and large. If one of the sizes is not available, will it be displayed? Right now if, say, small is out of stock, that is the first variable and the product shows out of stock, but we still have stock of medium and large. I don’t want it to display out of stock when we have two other sizes that are in stock. I just don’t want small to even display, since it is out of stock.
Hi, plz contact me with store detail, we will take a look about your require
Thanks
Wow, you are AWESOME! Thank you for the amazing support. This is exactly what I wanted. Thank you again for the very powerful and easy to use Basel Theme.
Many Thanks for your nice comments
Thank you I am happy to assist you
Hi! Does this include the product popup of recent purchases (that appears on bottom left corner)?
Unfortunately we can only show recent viee . Hope it’s ok for you
Thanks
So anytime someone is viewing a product there can be a pop up on the bottom left corner?
Ah, so sorry, my mistake…This is upsell features, you can config it from Theme Setting > Suggest Product . Plz notice, this is fake and use for upsell, not real
Thanks
How can I fade or cross out sold out variants?
or hide sold out variants
Hi, Basel will auto hidden unavailable variants
Thanks
Can you give clear direction how I can acheive this with the product variations: https://demo-basel.myshopify.com/collections/featured/products/backpack-double-strap-1?variant=38679493266 I don’t see it in the docs.
Hi, you can see my config here http://prntscr.com/ivl4ai and you need define your color from “Custom Color Variant”: http://prntscr.com/ivl4i6 . If you have any question, fell free to post ticket here, we will assist you https://the4.co/forums/forum/themes-support/basel-multipurpose-shopify-theme/
Thank you
Hi there, I love working with your theme!
However, I have a request:
I want my shopping cart icon and item counter to be in the Top Bar where the ‘LOGIN’ and ‘CART’ functions are. Now, it is displayed next to the search in the main nav area, but I want it to be moved up to the top bar.
Or you can view screenshot here: https://shoplacle.com/pages/top-bar-cart-counter
Can you please help me?
Thank you, D.
Yes, we can help with that, plz contact me
Have a nice day
Thanks! Also, how to change text colours when in dark mode?
Can you enable dark more and give me store url so I can take a look and help you with that
Thanks
how to add “GET SHIPPING ESTIMATES“ in cart page? please help me. thanks.
Unfortunately Basel doesn’t support it
Because when checkout the shipping cost will be calculate again and the Estimate Shipping Cost from theme alway wrong so we did not integrated it
Thanks
how to do it?i want to add this?
You pay for customize or use Shopify app, I recommend this app: https://apps.shopify.com/shipping-rates-calculator-plus Thanks
Hey, trying to upload a bought theme but get the following message:
can you help please? looked above and i dont have/cant locate the basel 1-2-1 zip file in the downloaded file…
There is 1 error: zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
Hi, you need extract download package and upload theme file inside
Btw, plz download latest version 1.5.2 and extract, upload it
Thanks
How do I extract. When I down load it takes the folder I down load and gives the same message.
You will get zip file when download from Envato and you need use extract software to do it
Thanks
Can i have a refund. I need a drag and drop approach.
Sorry I didn’t understand, our theme support drag & drop. I am really don’t know exactly the problem you are facing
Thanks
Can we make the headings in the mega menu not in caps by default? Thanks, A
You need add the CSS code I given above and it will not in caps by default
Thanks
Can we make the headings in the mega menu not in caps by default? Thanks, A
Sure, plz add this Custom CSS to Theme Setting > Custom CSS
.basel-navigation .menu>li.menu-item-design-full-width .sub-menu>li>a, .basel-navigation .menu>li.menu-item-design-sized .sub-menu>li>a {
text-transform: none;
}
Thanks
On homepage, how do i hide “Product categories” displaying on mobile? Thx
We need add the Custom CSS to Theme Setting > Custom CSS, plz contact me with store url so I will help with that Thanks
Hello is there a way to add and option “free” on the shipping method page? I mean to let the customer choose free shipping if they ordering from a specific region i choose?
Unfortunately it’s impossible, may be you need use app 
When users click on “add to cart”, it adds product to cart but icon keep loading and doesnt say ex: item added to cart”. Is there a way to fix that? thx
Hi, sorry i didn’t understand you mean, can you take a screenshot for me ?
Hi – How do I change the color of the background for collection pages and homepage? Thanks, A
...all the pages even would be fine
You can try add this custom CSS to Theme Settings > Custom CSS
.main-page-wrapper{
background-color: #your_color_code;
}
Thanks
Hi – thanks for the reply. It works for most of the site, but theres a but of a gap before it starts. Hence, choosing the the dark version worked much better —is it possible to then change the colour of the dark version -- i know i would ave to change the code but where /what should i look for? Thanks, A
...is it possible to change the color for the d a r k v e r s i o n ?
We will think about update this features
Thanks
