21578 comments found.
Hello. I build a new site for a customer and my question is can i get my money back if he does not like it? Thanks
Hello,
Im afraid you can’t as once downloaded digital goods are generally non-refundable.
when i change the category’s slug , theme options preview go to 404,how to solve this
Hello,
There’s nothing surprising about it – you have to re-save permalinks structure as well (Settings > Permalinks)
Hi, I want to make a vertical scroll slider but I have many problems trying to create it. I would like that the slide be fixed on the top of the page until it finish one loop. I would like also that all the transitions been parallax vertical but I don´t know why it´s not running even selecting it on slide transitions apart.
This is an example of what I want: https://www.ushuaiabeachhotel.com/es/Thanks in advance
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Мне поможите? Купил шаблон. Плагины не устанавливаются. Шаблон не обновляется. Поддержка молчит. Куда стучаться?http://joxi.ru/82QpyXZhjngGYm
Will you help me? I bought a template. Plugins are not installed. The template is not updated. Support is silent. Where to knock?
Hello!
Your ticket is already replied. Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) in the order they were received.
I made a purchase with this ID.
Hi,
I have two questions to ask.
1. I’m using Toolset Plugin (https://wp-types.com/) to make Customized Post type, but there is no Sidebar Option in The7 theme (which I don’t know why, since it should be included) so I can’t delete Sidebar. 2. Moreover, In my website, I would like to locate Sidebar to top(right under Title) when I see it in mobile and tablet version.
What can I do to solve these problems? Have a look at the website that I’m working on. http://etourismkorea.cafe24.com/tourist-destination/lotte-world/
I hope to hear from you soon!
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hello, when I activate php 7.2 I get this error: Warning: count(): Parameter must be an array or an object that implements Countable in /home/inno4nw2/ids-gmbh.at/wp-includes/post-template.php on line 284
Hi,
That is an error in the WordPress core – not the theme.
Hi,
I have two questions to ask.
1. I’m using Toolset Plugin (https://wp-types.com/) to make Customized Post type, but there is no Sidebar Option in The7 theme (which I don’t know why, since it should be included) so I can’t delete Sidebar. 2. Moreover, In my website, I would like to locate Sidebar to top(right under Title) when I see it in mobile and tablet version.
What can I do to solve these problems? Have a look at the website that I’m working on. http://etourismkorea.cafe24.com/tourist-destination/lotte-world/
I hope to hear from you soon!
Hello,
Unfortunately there’s no buyers badge in your profile..
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
Thanks!
Is there a way to add new tabs on product page, beside DESCRIPTION, ADDITIONAL INFORMATION and REVIEWS? Thank you!
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi, just a few questions before buy: - it’s possible to insert widgets into the Tabs component? - there’s some component that supports Sass code snippets in the content?
I’m creating a style guide and need to deliver different dev codes in between other content types.
Thanks!
Hi,
Tabs are JavaScript-powered and have display:none on them. Therefore if you place another JavaScript-powered element inside – it may not work correctly due to the fact that its width and height attribute will be inherently set to “0”.
Hello, I am using one of your templates. It has a semi-transparent colour behind the top bar and menu, Any idea how I can remove this colour? Many thanks.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi, I am trying to login to the support portal and it’s not recognising my username or password. I tried to reset it and followed the link but it keeps telling me to enter email and a reset link will be sent and it just keeps doing that over and over again.? What I am wanting to know is how to activate or show the page header in the blog page…? I have selected all the options, but nothing is showing up?
Hi,
Can you please post your email that you were using to register there? We will reset the password and send it to you manually.
Hello, I would like to buy this theme, could you tell me how easy it is to install and configure it? I’m not a programmer
Hi,
As any other multipurpose WordPress theme 
It’s a bit harder then a usual blog themes though, because some additional server setup may be required. Your hosting support OR our guys can assist with it.
I am looking to have a separate Widget Footer for Mobile/Tables that supports Visual Composer using ultimate add-on for VC. https://www.awesomescreenshot.com/image/3250269/232a4cd3e0940b8427775843904f820d
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hello,
With the The7; Can I design the website like “www.anatoliatile.com”?
Best,
Arash
Hello Arash,
Exactly the same – no.
Something similar – yes.
Hello, Would there be any templates that come close to “Children’s Nursery”..Thanks
Hi,
Were not planning it, but I will forward you suggestion to our team.
Thanks!
Incredibly Huge Sales!
I have purchased the theme, and I use it only for 1 site. I have earlier asked permission if it is okay to test the theme demos on localhost, and I was told that one can de-register the active site, activate the demo and then go back and re-activate the main site. Now, it keeps throwing me warnings in the main site that I am running more than one, while all I have is the main site, and a staging site that’s in a sub-domain of the main site to test new pages / updates. Please help.
Hello,
First off, The7 now allows simultaneous registration of localhost, life website and its subdomains. No need to de-register/re-register anything 
Second, the message you are referring to is not a warning. It is just an informational message which can be dismissed. It will not show up unless you will use the code for site registration again. It is designed to help people keep track of their licenses and keep them in check.
That’s a great help, if we can run the test sites without having to de-register/re-register – because I remember bringing this up earlier in the forum. I am pretty sure I would like to use the license for one site only with its sub-domains (for staging or maybe a section I want to add in future). Is there a way to check what sites are registered in the list, so I can remove the offending ones (if any)?
Theme will simply not allow the registration of websites on entirely different domains
Hello guys, we have bought a lot of licenses of your theme. Can you give use some information, about the future of the theme. How long do you keep updating everything (theme and plugins)?
Hi,
We will not give you promises, but only hard facts.
The7 was released on 11 September 2013. It’s almost 5 years old now. It evolved from a relatively simple theme mimicking aesthetics of iOS 7 to one of best known/selling/respected WordPress themes on the market. Its customization features are still unbeaten by any of our competitors (at least ones we know about). We constantly release stability, compatibility and feature updates (a quick glance at a changelog proves that). The same goes for plugins.
So why would we even think of abandoning the theme in foreseeable future?
Hope this answers your question.
Hello, I am wondering whether you plan to offer PWA version in the future?
Hi,
A good question. How in your opinion The7 will benefit from being a Progressive Web App? Which parts can be “app” and which “progressive”. Thanks!
I making PWA of your theme will bring more customers to you. I have been using the7 for a long time and now I would like to have PWA available for my clients because it is the best way to keep website faster on the mobile phones. There are some companies do that, but it will never be better unless there is a PWA version of the same theme. I largely use VS on pages so would definitely want VS compatible.
Tomorrow, if there are other themes, offer PWA together with their theme, I would probably change it because it gives me all solutions. I know it is a lengthy process but that would make you stand out.
So, I would like to know whether you will plan it in the future.
Hi,
When Facebook makes it site a PWA – it’s understandable.
When a huge online store/auction like Amazon or Ebay make their site a PWA – it’s understandable as well.
What I cannot grasp is why someone wants to make simple website a PWA. It’s a site – not an app.. Overcomplication in sake of overcomplication? Technology in sake of technology? A hype without understanding the matter of things? We’re not going to cash-out and risk our reputation on another hype trend. This can be just my short-mindedness.. but we will not be making any attempts to make PWA out of The7 until we see a clear practical sense in it.
Whenever i disable any row, the row above that disabled row gets the grey background.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
