18020 comments found.
Hi I am trying to updating the7 theme in Apperance>Theme but nothing happens, it is not updatin but there was a message to update.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Theme is not working….. Cant update it cant see most of options…. I did send support ticket…
Hello!
As far as I see, the problem is already resolved. Thanks!
Hi. This theme is a one page website but if I want to create actual pages can that be done. Can instead of having the image that says “Hi we are creative agency” at the top of the home page is it possible to place a large video there instead. Can the images under “check out our projects” or “from our blog” be linked to videos. Thanks
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
I am referring to the 7Agency theme, not the Yoga theme that I have already purchased. These are just simple questions that I need answers to to help me decide whether to by the 7Agency theme
Pardon, the name of the demo is not specified. We have two one-page “Agency” demos. One is https://the7.io/agency/ and the second one is https://the7.io/one-page/. And none of them contains “we are creative agency” phrase on the homepage – that’s why I have decided to clarify it with support. Most probably, you are referring to https://the7.io/agency/
1. In general, yes: you can create a “hero” section with video in the top of the page. With help of Revolution Slider or row “Background” settings from Ultimate Addons.
2. I am not sure whether you want to link to a single post with video or to open the video in lightbox. In the first case, you can keep using blog or portfolio posts. In the second case, it would be wise to use Fancy Media element like here https://the7.io/main/shortcodes/fancy-media-single-image-shortcode/ – the first one on the right.
Hi. I am referring to https://the7.io/agency/ If I want have a video on the top of the page With help of Revolution Slider or row “Background” settings from Ultimate Addons. Does this cost more more money? and if so how much.
Is fancy media element an plugin or something already available within your theme
Thanks
You don’t need to pay any extras. Everything you see on demos are already included int the theme. And the video background/slider too.
Cool. And can I choose to build pages with either WP Bakery, Elementor or Guttenburg
If you are building a website from scratch – yes, you can. If you have imported a specific demo, you need to use the builder this demo is built with. In case of https://the7.io/agency/ – WPBakery.
Hello,
Recognized fast growing database due duplicated unnecessary strings “the7_shortcodes_dynamic_css” in MySQL DB in “wp_postmeta” tables for Woocommerce product.
Shortly the problem is: when you use some The7 shortcodes for Product and then duplicate or “Copy to a new draft” this original Woocommerce product then the new created product is being created with two “the7_shortcodes_dynamic_css” SAME records in “wp_postmeta” table for same post_id.
How to check. Create product “A” and use one of The7 shortcode in Product Desciption field. Click “Copy to a new draft” and create product “B”. Check “wp_postmeta” for Product_B and you will see two absolutely same “the7_shortcodes_dynamic_css” records (of course with different meta_id but for same post_id).
Now imagine you then dublicate B to C, C to D, and etc… and every new duplicated product will have one more and more duplicated records. Well on 500th product it will have 500 same “the7_shortcodes_dynamic_css” strings in DB for a single (!) product.
Is this bug related to The7 or to Woocommerce functionality?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
My Support period is expired. I managed to clean my DB and so personally, I no longer have such a problem… and from now will not use “Duplicate” function for Products… But what about all your another users…
Thank you for the report – we are already testing it locally.
And, just in case, There’s no such thing as “expired support” at Dream-Theme 
https://www.support.dream-theme.com/6-month-support-really/ – you can create new tickets in case you have any other issue. But, of course, I hope you won’t have one )
Thanks! If you will have problem with emulating this bug please let me know I will post ticket in your system with all details, but I think provided information above should be enough.
Thank you! Will keep it in mind!
How do I get the convert Plus plugin to display? I have created an info bar, but cant get it to display on a page. I want it to look like the example here in the VC Form Builder example: https://www.convertplug.com/plus/demos/vc-form-builder/
Hi!
Could you please refer to https://www.convertplug.com/plus/docs/working-with-smart-launch-triggers-in-convertplus/ If it does not help, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hola!. Me gustaria cambiar la palabra del botón “Read article” de la página blog para ponerlo en español, utilice el plugin loco translate pero no encuentra esa palabra. Podrían guiarme por favor.
Hi!
Could you please please try clicking “Sync” button in the Loco plugins. If it gives no result, please submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I bought many themes and actively used them. But none of them were as user-friendly and hassle-free as THE7. The7 is a very successful theme. The support team is professional and fast. Congratulations.
In addition, continuous but continuous updates are coming 
Thank you very much for your kind words!!!
Hello, How can I disable sidebar from all pages? And how can I set products number per page? Thank you
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello,
I wanted to know if you were going to update the theme in the next few weeks because there was an update today for pagespeed insights and the scores have really gone down.
Thx
Hi,
There was no updates today.
Google Page Speed scores are dynamic. They change even when you re-test the same page even in short time intervals. They also may change with the introduction of new testing criteria.
precisely they added criteria yesterday, I am very careful with the score and all my sites have changed their rating and not a little, especially at the level of the computer.
I’m not saying that badly, you have one of the best themes
We’re fully focused on another update and this change has flown under the radar.
Looks like scores of all top selling themes are screwed 
I’ve forwarder your report to our dev team. We’ll be looking into the issue tomorrow.
ok great thank you very much for your speed
Hello friends. Great theme, just got the second license. To be sure, I can only use the elementor woocommerce pre-built site if I purchase also elementor pro? or I can install the demo you have with elementor without their subscription?
Hi,
Purchasing Elementor Pro and supporting its authors is always a good idea! 
However, you do not have to do it to use our demos. All required features come with the theme.
Holly, that was quick answer. Great, apreciate VERY much, guys. Love your theme, recomend firmly!!!
Thanks! Glad to hear you’re enjoying the theme!
Good morning!!! Great theme! I’d need help please:
1. How do I change the phone, opening hours, and button in the top part? 2. How do I change the icons in the menu? 3. I tried to change the footer in the widget section but it didn’t save it
Thank you!!
Hello!
1. Please refer to Theme Options -> Topbar & Header -> Microwidgets https://guide.the7.io/user-guide/theme-options/header/
2. Please refer to Appearance -> Menu -> The7 Mega menu https://guide.the7.io/user-guide/mega-menu/ (fig. 3).
3. Please submit a ticket to https://support.dream-theme.com
Thank you so much!!!
You are welcome! Hope you will enjoy the theme )
ABSOLUTELY!!!!! Great work!!!!
is there any favourite modal popup iframe plugin I can use with the theme?
Hello!
The theme is bundled with ConvertPlus plugin which has appropriate module. There also is “Modal” element from Ultimate Addons.
ConvertPlus plugin I didn’t find that in the installation. Have to add it separately ?
Hello!
You can find it under The7 -> Plugins: https://guide.the7.io/user-guide/plugins/installing-plugins/
Is it this ConvertPlug Plugin on codecanyon.net?
Yes, here it is.
I dont want a popup on the frontpage, it should be behind on a link in the top menu. This ConvertPlug does not do that.
You can display the popup on any page you want. Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
hi there guys, I know that my support is ended … but after last theme update 8.8.1 … something strange in chrome I have a layout in safari and firefox another … 
any ideas? http://www.stnet.it/ can u check it pls.
Hi!
There’s no such thing as “expired support” at Dream-Theme: https://www.support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
hi, do you plan to continue supporting wpbakery in the future or will the theme be converted entirely to elementor?
Hi!
Sure, we are going to continue supporting WPBakery!
Hi guys hopefully you can see from my purchases I love this theme!
Tell me – is there a way to do the following:
On the Interactive Banner 2 – Style 9 – is there any code or CSS I can add so that the Hover State of Style 9 banner is shown at all times (i.e. on non hover as well?)
I just like how the subtitle and lined box shows – but I’d like this to remain show 100% of the time.
Hopefully this makes sense!!
Thanks in advance
hi there guys … listen do u think that the last update 8.8.1 … is ok ??? I dont know but something strange after update … sites little bit slowly from admin when u choose to see a webpage in another tab … you know I have different installation …
Hi guys,
Could i upgrade from ver 3.8.1 to the last version without problems or brokens ? ( I don’t have customization in a child theme or something similar)
thanks, regards.
Hello, can you please explain how to adjust the margins between the microwidgets in the mobile navigation area? I would like them to be separated a little more as they seem too close together. Also, is there a way to make it force only one column. The microwidgets seem to wrap and I cannot find out how to make them align to the left one microwidget per row. Thank you and I love this theme now that we can use Elementor with it!
Hello, how can I remove in footer YOUR branding (The7 Main Demo / Themeforest / Support Portal ) from my site ??
hello, is the theme support the arabic Language perfectly please ?
