137 comments found.
Hello, is there a way to get romanian as the main language?
Hi.
Thank you for contacting us.
For Romanian language, you can use the translate plugin to translate the theme and plugin to another language.
Thanks.
what translate plugin would you recommend? I tried gtranslate and it translates it all wrong
Yes, you can try the Loco Translate plugin. We use the plugin for some customer and it works fine.
Thanks.
Hello, Your topic is very interesting, as I understand it, Woocommerce 3.6 is not supported? Or ?
Thank!
Hi.
Thank you for contacting us.
Yes, our theme compatible with WooCommerce 3.6.
Thanks.
Why am i unable to update the theme automatically? There is no notification from my WP dashboard since 1.3.7
Hi.
Thank you for contacting us.
Please re-enter the purchase code to our setting and check it again.
Thanks.
Entered and still the same. It won’t prompt an update. Do you have other solution?
Please contact us via the contact@yolotheme.com email and give us your site info, purchase code. We will help you check the issue soon.
Thanks.
Hi. The Dimensions not working for my products. Any guidance please? Dimensions under Availability section on the product page.
Hi.
Thank you for contacting us and sorry for the late response.
We have checked our theme and the dimensions still work fine. Can you submit a ticket to our support site and give us the site info? We will help you check the issue on your site again.
Thanks.
the header logo will not be changed! please fix it
Hi.
Thank you for contacting us.
With the header logo, we also have the config on the page to change the logo. Please check your page again, I think it has the logo on the page setting.
Thanks.
Dear i understand you have page logo to change BUT after change the logo will not work from front end https://ibb.co/XFvsnNR
Hi again.
Please give us your site info to our contact@yolotheme.com email. We will help you check the issue soon.
Thanks.
Hello. I’m getting an “Uncaught TypeError: e(...).mCustomScrollbar is not a function at Object.setCartScrollBar (yolo-main.min.js:1) at Object.init (yolo-main.min.js:1) at HTMLDocument.init (yolo-main.min.js:2) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.K (jquery.js?ver=1.12.4:2)” Do you know why this happened?
Hi.
Thank you for contacting us.
Can you give us your site URL? We will help you check it again.
Thanks.
Hello. Did you check it?
Hi again.
We have checked your site and see the issue. Please give us your site info, FTP account via contact@yolotheme.com email. We will help you check it again.
Thanks.
Hey, I know that my support has expired but I had not any problem with the theme for the last 6 months, except one : The custom page title background is working properly, except on special pages (Woocommerce shop page and news page), the title isn’t changing, neither the background. This is the only problem that I have. Do you have a solution ? Thank You for all !
Hi.
Thank you for contacting us.
With the archive page as the Shop or Blog page, you need to change the page title background on the theme option, it can’t change the background on the page setting.
Please check it again.
Thanks.
Thanks ! I didn’t show this option. Thank you for the quick answer !
Thanks. If you still have the question, please let us know again.
Nice theme 
Thank you.
I bought the theme but I have serious problems with Elementor that I have to solve, I would like to insert a support ticket on your forum but it tells me that the purchase code is not correct. Can you help me? Thank you.
Hi.
Thank you for contacting us.
We have checked our forum and found the Envato user register base on giusep...@getoptimize.it email. If that is you, you can log in with that account and submit a ticket to our site.
Thanks.
YoloTheme.
Hi, can you cancel the purchase code on the account giusep … @ getoptimize.it previously created? So I attribute purchase code to to the new official account and can I open ticket assistance? Thank you.
Sorry, we can’t cancel the purchase code on this account. As I see, have the ticket submit under this account. If you, please let us know again.
Thanks.
YoloTheme.
Hello. How can I center menu in header 4 ?
Hi.
Thank you for contacting us.
To make the center menu item, you can add the custom CSS.
You can refer the CSS below
”.header-4 .yolo-header-nav-wrapper .container .yolo-header-wrapper .header-left {
float: inherit;
left: 50%;
transform: translateX(-32%);
margin-left: 50%;
position: relative;
}”
Please check it again.
Thank you.
YoloTheme.
i can’t upload my logo….
Hi.
Thank you for contacting us.
Are you try the last version from us? If yes, you should submit a ticket to our support site, give us the site info. Our developer will help you check the issue soon.
Thank you.
YoloTheme.
Dear all,
Under products main photo i want to display the thumbnails of the other photos contained in the gallery (example http://demo.yolotheme.com/sofani/product/modular-modern/#prettyPhoto) Currently the thumbnails are not displayed. From where can i enable it?
Kind regards
Hi.
Thank you for contacting us.
The product thumbnail auto get the image from your product gallery option. We don’t have the option to show hide that info.
You should submit a ticket to our support site, give us your site info, admin account. Our developer will help you check it again.
Thank you.
YoloTheme.
Thanks
Hi.
Thank you for contacting us.
With the question, you should submit a ticket to our support site and give us your site info. Our developer will help you check the issue again.
Thank you.
YoloTheme..
Dear all,
Under products i am want to hide the Availability, Dimensions tags. Also i would like to translate the categories phrase (in Greek). How is that possible? THe page i am reffering is: http://demo.yolotheme.com/sofani/product/lobortis-nisl-ut/Kind regards
Hi.
Thank you for contacting us.
To remove that field on the product details page, you can go to the file
/wp-content/themes/yolo-sofani/woocommerce/single-product/meta.php and delete the content as you want.
Please note the change to avoid the missing when updating the theme. Or you can add the custom to child theme.
Thank you.
YoloTheme.
hi i purchased theme with 61$ i cant use this theme for my site please help me
it showing “style.css stylesheet.”
Hi.
Thank you for contacting us.
As I see, please extract the zip file from Envato, you will see the theme file to install.
Please check it again.
Thank you.
YoloTheme.
very late reply 8 hours
Sorry, maybe we have the different timezone. Our time on GMT+7.
Thanks.
Hi.
Thank you for contacting us.
Please submit a ticket to our support site https://yolotheme.com/forums/forum/product-support/sofani/ and give us your site info. We will help you check that issue again.
Thank you.
YoloTheme.
Hello guys ! I have a bug… I don’t know what’s going and how to fix it… When you go to shop page and click on Show All (By the way my store on Russian lang. and in this case it would say “Bce” ) the whole site just turning upside down ! Pls hlp ! Check this out: http://artemobili.su/shop/
Hi.
Thank you for contacting us and sorry for the late response.
Please submit a ticket to our support site https://yolotheme.com/forums/forum/product-support/sofani/ and give us your site info. We will help you check that issue again.
Thank you.
YoloTheme.
Amazing and quick support ! Thanks guys ! Keep up !
Thank you for feedback us
Hi, I wanted to know whether this theme will support yith plugins, mainly yith multi-vendor plugin.
Thank you
Hi.
Thank you for contacting us.
Yes, our theme compatible with YITH plugin.
Thank you.
NooTheme.
My query is will it support multi-vendor plugin of yith, because after purchase if i find any issues i will be helpless
Hi Again.
Don’t worry about that, if our theme does not work as you want. We can provide the refund request.
Thank you.
YoloTheme.
I might be looking to Purchase this theme. Does it have user newsletter opt-in or MailChimp integration support ? Users would need to be added to the mailing lists when they sign up and then a feature on the site will have the admin sent them an update, featured product with price and information or specials that are on. Is this possible ?
Hi.
Thank you for contacting us.
Yes, our theme compatible with MailChimp, you can use 3rd plugin https://wordpress.org/plugins/contact-form-7-mailchimp-extension/ to help you connect Mailchimp with CF7.
Thank you.
YoloTheme.
Hello,
I want to use the item “yolo products list” with the button “read more” at the end articles to load the new ones, but with the articles in 4 columns and not in list. How to do ? thank-you
Hi.
Thank you for contacting us and sorry for the late response.
The Yolo Products list shortcode is show product with list style, not column. We have check our shortcode and it still works fine with load more button https://prnt.sc/ipx3ae
Please check your theme version again and you should submit a ticket to our support site.
Our developer will help you check the issue again.
Thank you.
YoloTheme.
