205 comments found.
hi. do you plan an update for your theme? Because last update is hafe a year ago. And which is the highest php version versatile support?
thx for info tom
Hello,
Yes, we do update all our themes if there’s any issue with it or if we are adding new features to it.
The theme can be used on latest version of php. I have tested it with 7.4.1 and there’s no issues 
I just extended support for this but I am still unable to submit a support ticket through your website. I can’t update anything on my Versatile website since the Wordpress update.
I saw you could open a ticket now. Our team will get back to you shortly.
Also, I just renew your data so in the future, you should create new tickets fine.
Cheers!
If I purchase Versatile via Element on how many sites can I install theme ?
Hi,
Sorry but I’m not sure as well. Can you open a ticket with Envato directly for this? https://help.elements.envato.com/hc/en-us/requests/new?
I wish to purchase Versatile theme in order to get support but there is bunch of similar stuff. Can you send me link to proper theme in order to avoid returning purchase. Versatile theme that I use is on following link: resetar.esy.es
Sure, here is the item link : https://themeforest.net/item/versatile-responsive-multipurpose-wp-theme/7921603
However, please do note that we only provide support on one site per one regular license.
Hope you understand.
Hi there! Has there been changes to this WP that I would need to purchase a new template? Im not asking for help in how to get this done, what I want to know if I want to do below and there is a new template, can I achieve what I want with the updated template? IF there isn’t and I just need to add support and then you all can guide me on how to make that happen, then that’s fine too. I just need some help and direction!
Thanks so much, please see below.
I really like the look of how the portfolio is set up but want a gallery underneath. I will give links to what I mean. I had to create the first link using the portfolio page builder and the second using the page builder.
This one is for the portfolio build portion…(yes, the logo is big and will fix once I figure out if I can even do what I would like.) http://digiboh.com/portfolio/georgie-porgies-childrens-boutique/ And here is gallery in a page build I would like under it. http://digiboh.com/georgie-porgies-childrens-boutique/In all my options, I don’t see any easy way to do it. It appears I need to frame in the gallery on the port page or vice versa but can’t see how to do that.
This is what I am looking for…https://demo.goodlayers.com/ztudiox/photographer/portfolio/product-advertising/
Hello,
It is not possible to show the gallery underneath with the current style you are using. You will need to use a different style in the Theme Options Panel > General > Portfolio style > Portfolio page style option.
Now, you can add the gallery shortcode in the portfolio page content.
Ztudiox is one of our themes, you will need to purchase it separately if you need that exact style.
Thanks for getting back to me!!
Theme Options Panel > General > Portfolio style > Portfolio page style is there but not (Option)
It works better how I want it if I put it as blog style but I lose the client info and stuff. I’ll have to pay for support to get more help on this I take it? I’ll be back Friday! lol
Thank you so much again!
Thanks and glad we could help. And yes, please do that
I purchased it through envato marketplace. Is it enough?
Hello, Yes, that will be enough. There’s no ‘purchased’ badge on this account though, have you purchased the theme from a different account? Could you post using that account instead?
Please look the picture in link. This is how i bought your theme. http://resetar.esy.es/wp-content/uploads/2019/09/envato.jpg
Hi,
Seems like you purchased via Envato element. By purchasing via Element, you can use the theme but you won’t get support from us. https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
I bought Versatile through monthly fee. Am I suitable for help?
Hi,
hm, can you clarify more please? We don’t have monthly fee program. Not sure where did you purchase the theme?
Oh get it, Sorry but Envato element doesn’t include support. If you need support, please purchase it via Themeforest.
More details : https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Hi. I’m getting some new issues I haven’t seen before. Since last week (right around the newest update) I can’t open any of the settings links on the site pages inside my admin panel. We can visit the site page backend, and even move Versatile blocks around, but clicking the settings icon to edit content such as background color or text doesn’t seem to work. I expect a modal window, but the overlay doesn’t appear and no window shows up. I checked this on Chrome, Firefox and IE- all the same. As recent as 7/15, it was working. When I disable all of my plugins, this doesn’t change.
Please help!
I can send you login credentials if you need it – let me know if you need anything else.
toufayan.com
Hi. I am trying to get some support but cannot change my password. I received the password email reset link but when I click it I get a red warning asking whether I really want to go there and then without clicking the link I received a password reset which I am not going to use as something is not right. The link I was sent is here https://goodlayers.ticksy.com/?pwr=6cd33be73245b76b526dc3c6a42119b9 Can you advise please? Thanks
Ok sure,
Before moving on, can you try Envato login instead?
Try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
Is there a known bug for page anchors? i.e., clicking a page anchor from within the nav menu works only once, but not twice. Page: https://toufayan.com/products/ Use the nav: All products > Nutrition/Packaging > (any link).... then use it again.
We’re wondering if this was caused by yesterday’s update.
Hello, This is happening because of the onepage feature of the theme, you can disable it by commenting out some code in the \wp-content\themes\versatile\javascript\gdlr-script.js file as shown here: https://i.imgur.com/BShkSUM.png
Thanks so much for your reply. That fixed it for me!
There is an error with the included Master Slider plugin. There is an update available for this plugin, but because of this error it is not allowing the update, I believe. Please advise asap: Warning: Declaration of Axiom_Plugin_Updater::download_package($package) should be compatible with WP_Upgrader::download_package($package, $check_signatures = false)
Hi,
The auto updater won’t work in slider version that included in the theme because it needs separate purchase code for that.
The code is used for auto updater. However, the slider that’s included in this theme is being used as ‘Extended license’, it’s considered as a bonus file which doesn’t support auto updater. If you need to use auto updater, you have to purchase slider’s regular license separately. But as I said, It’s not necessary, you can still use slider that come with the theme like its’ regular license.
However, in this case, if you need update, please pm me via the form in profile page. I can send a new version to you.
Is it planned to integrate Gutenberg into the Page Builder? I think Gutenberg in general is supported in the way that it doesn’t destroy your page. But even with the old editor disabled the Page Builder of this Theme utilizes the old one?
Sorry it doesn’t work that way. Gutenberg and our page builder will be working completely separately.
Ok. The reason why i’m asking is that the old editor deletes HTML code all the time. Is there a workaround for entering code that will be saved & executed at the Frontend?
Hi,
You can try the text script item for this.
When I try to make changes to the content of my website, I cannot save the changes. I click save and nothing happens. How can I fix that. Thank you,
Please try to update theme and clear cache https://goodlayers.ticksy.com/article/1893/
Hope this help
Is the theme compatible with WordPress 5.0, specifically Gutenberg?
As we tested with Gutenberg, there’s no issues found yet but we suggest to wait for official announcement from us. You can follow from our FB page.
I have purchased a license for Versatile and find that the fonts aren’t loading. SO I have tried to submit a support ticket with GoodLayers but when I put in my purchase code it is rejected! Not happy—can someone please help. I’d like to be able to give a positive review but these 2 hurdles are not good.
So sorry for the issue.
We can surely help checking on the problem.
Sorry, we only provide support in our support site as our supporters and developer are only in there and we must verify purchase first. It’s our policy.
Could you please try to go to the support site again and try to login again?
1. Note that before you’re logging to the support site with Envato account, go to Themeforest.net and make sure that you’re logging with the account that purchased the theme. http://take.ms/pLIO2
2. After logging in and didn’t see the theme in the list, please follow this : https://goodlayers.ticksy.com/article/9073/
3. If still doesn’t work, try to login using purchase code instead: http://take.ms/NgInf (Click on “Submit a ticket” button, choose the theme and put the code), the purchase code can be obtained here: http://support.goodlayers.com/purchasecode.png
4. After following all instructions and still doesn’t work, please send us the email address that you want to register to the support site + purchase code, we will check on it directly for you. Please send it through the form in our profile page.
Hope this help
thinking of purchasing this theme – is there still support for it?
Hi,
Yep, we still do provide support on this theme and update to make it compatible with future wp update.
hi there – just thinking of purchasing the theme but is it my understanding that you have to pay an additional $23.00 on top of the $54.00 if you want the video background slider?
Hi,
Nope, we don’t need to pay extra to get what shown in the demo site The Master Slider is included in the theme for free.
We used the versatile theme but there seems to be a problem with mobile. The menu completely disappears and things don’t resize properly. Please help! This is the site: http://copperhillinc.com/
Hi,
- The mobile menu issue is happening because the background color has been set to white and it is blending into the background. You can change this color in the Theme Options Panel > Elements Color > Main Menu/Search > Mobile Menu Background option.
- Could you post a screenshot of the things that don’t resize properly? I didn’t come across any non-responsive elements on your site.
I will send screenshots thank you. How can I get the logo to get smaller with mobile and be centered?
The logo is a bit on the left so there’s enough space for the mobile menu. We can still center the logo if it not too wide. I will need to look at your site to be able to help with that.
sorry for the delay… the site is http://copperhillinc.com/ The other issue is on an ipad (not iphone) the top image gets cut off. On the phone it is fine. Thank you for your help
hm, actually I just tested on ipad and it seems to be fine. Can you see this? > http://take.ms/py6XA , http://take.ms/p56HK
Hey there,
I am about to purchase your template, however when I checked your mobile version of the page (https://themeforest.net/item/versatile-responsive-multipurpose-wp-theme/full_screen_preview/7921603), the design was at some places distorted, as you can see on my screenshot here: http://www.bilder-upload.eu/show.php?file=e23afa-1522337424.png
If this gets fixed, I want to buy the theme.
Another thing that is important for me is the question if your template works with WPML for multilingual.
Hi,
First of all, Thanks for interest
1. About WPML, yes our themes work with WPML.
2.1 About the bg , this is how it works because it a bg image
2.2 Will let the dev check with the column issue.
If you’re serious about the mobile view, I suggest you to consider this theme instead : https://themeforest.net/item/infinite-responsive-multipurpose-wordpress-theme/16869357 as Infinite is in the third gen of our framework while Versatile is in the second gen. so Infinite will be much more powerful and you will have ability to disable or set different spacing(padding) for mobile view.
Got it, thanks. I checked out Infinite. Does it come with all the different demos and can I pre-install them on my domain? Also, after purchasing, is there support included to fix bugs (there are some minor mobile displaying malfunctions in Infinite theme as well) and small adjustments?
Thanks!
Hi,
First of all, Thanks for interest
1. Yes, you can import all demos shown.
2. Yes, we will help fixing but. About the mobile display issue that you’re mentioning, can you provide screenshot of it please?
Cant find that anymore right now, but will send you once I purchased the theme. Is Infinite also WPML ready?
Hi,
Yes, it’s WPML ready. But note that we don’t have the pre-translated files. We only have PO file for you to easily translate(match the word).
Hi, I can use the theme with the free version of the master slider? The bundle version does not work under php 7.1.5 Fatal error: Uncaught Error: [] operator not supported for strings in wp-content/plugins/masterslider/admin/includes/classes/class-msp-parser.php:1021 Stack trace: #0 wp-content/plugins/masterslider/admin/includes/classes/class-msp-parser.php(1136): MSP_Parser->get_styles(false) #1 wp-content/plugins/masterslider/includes/msp-functions.php(108): MSP_Parser->get_results() #2 wp-content/plugins/masterslider/includes/msp-functions.php(128): msp_panel_data_2_ms_slider_shortcode(‘eyJtZXRhIjp7IlN…’, ‘11’) #3 wp-content/plugins/masterslider/includes/msp-functions.php(141): msp_get_ms_slider_shortcode_by_slider_id(‘11’) #4 wp-content/plugins/masterslider/includes/msp-functions.php(55): msp_generate_slider_output(‘11’, false) #5 wp-content/themes/versatile-v1-18/plugins/masterslider.php(66): get in wp-content/plugins/masterslider/admin/includes/classes/class-msp-parser.php on line 1021
Hi,
Please login to Themeforest with account that purchased this theme through the form in this page : https://themeforest.net/user/goodlayers/
After verification, I will send you the updated version of MS for you.
Hi there. I was wondering if there is a way to set a background image for the footer.
In this case, you have to use custom css directly. If you need a guide, please submit a ticket in our support site.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Yes. I understand completely. I wasn’t sure if you would help with this issue. So if you can, I will be happy to pay to renew my support. Thank you!
Hello! Is Versatile theme is ok with Woocommerce 3.2.3? Regards.
Hi,
Yes, it should be working fine
Updated and no problem. Thanks!
