Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Bethlehem HTML is sold separately by a different team.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

I’ve followed the tips but see http://lightforthenations.org/ the website doesn’t look like https://demo2.chethemes.com/bethlehem-v1/ please help me!! If you need I’ll send you username and password.

Hello again,

Please email our support from here : https://themeforest.net/item/bethlehem-church-wordpress-theme/12619468/support with your WP admin details and FTP details. I will check what is missing.

Thanks, Ibrahim

Sent.

Hello there,

Thank you for purchasing our theme and for reaching us. I am not sure if I understand your requirement correctly. Can you please help me understand your requirement with a screenshot ?

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Not sure about your question, Visual Composer is available within the theme package and can be installed from Appearance > Install Plugins.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

I see now Visual Composer is now WPBakery Page Builder for WordPress.

Thanks

Yes, Visual Composer has been renamed to WP Bakery Page Builder.

Here is a screen shot of what the site looks like and what it is supposed to look like.

How do I get you a screenshot in this forum?

Hello there,

Thank you for reaching us. You can paste the link to your screenshor URL here or email us from the support tab ( You receive an acknowledgement email after you send email. You can then reply to that email with attachment ).

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching again. Can you please email our support from here https://themeforest.net/item/bethlehem-church-wordpress-theme/12619468/support with your FTP and WP admin details ? I will look into it.

Thanks, Farook

Thank you I do send my login info to the support team.

Thank you for the details. I will look into your issue and get back to you as soon as possible.

Hello again,

Can you please give me link to your events page ? I will check what the issue is.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Are you using home v3 ? Can you please clearify which header you are referring to with a screenshot ?

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to change the donate link :

If you are using paypal you can use this code instead :

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

I concede that we haven’t been paying enough attention to plugin updates. We are currently working on an update that includes general fixes and compatibility with the latest versions of plugins. We intend to release it as soon as possible.

We will make sure we include plugin updates whenever they are available after testing it against our theme. Thank you for pointing this out for us.

Thanks, Ibrahim

Did I miss the updates? I’ve been waiting four days now.

Hello again,

We’ve already published an update. Ref : https://transvelo.github.io/bethlehem/changelog.txt

Thank you for your patience. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Visual Composer is distributed as part of the theme under “In-Stock License” which means you do not need a separate license. However this in-stock license only allows you to use the plugin but not update automatically or activate it. Activation is only required for automatic updates and support access.

We provide support for Visual Composer and whenever a visual composer update is available, we will download the latest version test it against our theme and bundle it as a theme update. So updating the theme will get you the latest version of Visual Composer. 

Once you had updated your theme, you will have to navigate to Appearance > Plugins > Visual Composer and de-activate and delete the existing version. Once you have deleted all the VIsual Composer files, you will be prompted again to install Visual Composer. This time you can install the latest version from the theme.

The same applies for Slider Revolution too.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, the theme is fully responsive. However if you have any issues in responsiveness, you can please let us know and we’ll fix that.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The theme is compatible with WP4.9. After you’ve updated WP, please make sure to update the theme as well.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for letting us know. I will check and see how to fix this.

Hello there,

Thank you for reaching us. Please tell us what error do you get ? Slider revolution works independent of the theme and I don’t think the theme update has got anything to do with it not working.

Thanks, Ibrahim

I get the internal error every time I try to turn on the Rev Slider since I upgraded. I have to go into the server to turn off the plug-ins before I can regain access to the site.

Internal server error is a generic error. Please look into your log and see what is the actual error. Can you please let me know what that is ?

Hello there,

Thank you for purchasing our theme and for reaching us. You can update Visual Composer by updating the theme. We are releasing an update today with latest version of Visual Composer, you can update the theme after that.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You can find the documentation here : http://transvelo.github.io/docs/bethlehem/

Hope this helps. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You can find the documentation here : http://transvelo.github.io/docs/bethlehem/

Hope this helps. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Can you please email our support with a screenshot explaining the issue ? I will get back to you on that.

Thanks, Farook