565 comments found.
Could you please address the issue on #2316 License keys for premium plugins
Hello Team,
Could you please provide license keys for 6 premium keys as per the offer, please?
I have purchased Magplus theme Order ID 80542609 Invoice: IVBF24575811 Invoice: IVIP24699001 Date: 01 Apr 2018
Appreciate your earliest response. thanks!
No author is allowed to give licenses away. You can use the plugins with theme theme. And we update those plugins with our theme update.
If I want to apply the http://themebubble.com/demo/magplus/foodpro design, where do I go and I still dont know where to upload the logo for this theme. Thanks
Activate theme, activate all plugins, then import food pro demo: https://www.youtube.com/watch?v=eu10jmTt9hA&t=0s&list=PLXrHHgyJRjXPWKqWUrIWGbVDcapMmxGh7&index=2
For more videos: https://www.youtube.com/watch?v=ynateB8D-Bo&t=0s&index=1&list=PLXrHHgyJRjXPWKqWUrIWGbVDcapMmxGh7
Please open a ticket if you face an issue: https://gfxbucket.freshdesk.com/helpdesk
Hi, I tried to find logo upload in the settings section with no luck. Where do I go to change it? When clicking on the edit icon up to far right in the ‘editor’ view, it does nothing. Can you advice?
Just go to: http://prntscr.com/j1wrm9 Then go to header. Scroll down a bit. You’ll see logo option.
Hello. I created a ticket a few days ago because i couldn’t import the demos. i provided you with access to my site to check it out, I solved the memory issues that were preventing me from properly using the theme but now I cannot access even the demo import page. What is going on? The ticket appears as closed, and my problems are even worse, I get the message “you are not allowed to access this page” when I click on “demo import”. On my own site, for this theme I bought. Please help me solve this. Thank you.
Hello,
Can you please provide us your ticket id ?
Thanks
My ticket ID is #2268. But the problem is that now I can’t even access the demo import section.
Hello,
Your ticket has been replied
Thanks
Thank you. Working on it right now. Thanks for replying so fast.
Can you please check on ticket #2268 again? Even with the memory troubles solved, demo import still stops at 99%. You have my login data. Thank you.
I need to know if I can use this theme or not. Thank you.
Support team is now sleeping. I forwarded your ticket to our main dev. He’ll solve your issue the moment he wakes up (manually import demo if needed). Really sorry for the inconvenience.
thank you.
Support team thought your issue was solved as you said you imported demo. Don’t worry it’ll be fixed soon.
I need to come back to this issue. I tried now to import the Review pro demo, it said demo imported but there is no special content, no home page, just a “sample page” on my site. Is this OK?
Hello,
Can you please open support ticket at our support forum 
@ http://gfxbucket.freshdesk.com
Thanks
When I switch the site in its mobile version, the top menu does not appear. it must appear because the social networks are above
Please open a ticket: https://gfxbucket.freshdesk.com/
i already open a ticket but no one answer me. It’s urgent i need a quick answer
2288 top menu mobile view
2288
You opened ticket 3 hours ago. Support will reply you when they’re online and your queue comes.
Hello,
Can you please check your ticket
Thanks
hi
i already reply . It’s urgent
ok, fixed, you can check now
This the first time I bought any theme. It’s good but it reduced my website speed by 4 seconds. It takes >9 seconds to see any post. Theme is very heavy and I am disappointed
Use a cache plugin. Enable our own cache. Optimize image via: https://tinypng.com/ Also speed depends on layout and how content and image heavy it is. If you use minimal layouts with less redirects, it will be faster.
Thanks author suggesting the solution. But it slowed after I used wp bakery post grid
Image and query heavy elements will take down speed. If you’re after speed, use minimal elements and optimize images and use caching. Theme itself is always lightweight. More queries (elements) and images make site slow.
I would also like to ask you about related post, it is misaligned in mobile layout
Open a ticket. We will note that to fix in upcoming update.
Thank you for your kind support
Cheers !
There are lots of issues that I am facing:
Here is the full list:
1. There is no option to change Logo text hover colour. Tried to add this custom CSS .tt-header-type-5 .logo:hover{ color: #fff; }
It didn't work2. I have to individually add a default widget on each page, There is no one-click option. Tried doing it from the general setting. Didn’t work.
4. The colours of heading template for subsection on a page don’t change. Tried everything.
I hope you will reply ASAP
Hello,
Did you opened support ticket ? Please open support ticket if you had any issue rather than posting it on comment section
Thanks
I opened the support ticket but didn’t get any satisfactory response. That why I added it in comment section
Hello,
Can you please give me your ticket id, i will check
Thanks
Extremely confused and unsatisfied. I first time purchased a theme where I don’t have proper documentation. Guys did videos but those don’t make any sense without ANY explanations. – Unprofessional and very fast. If you make a full screen, resolution is low. So, I am just at the middle of nowhere. First, I don’t understand how this theme works. This is because is not a regular theme where you put pictures. No way! There is no direction how to create posts and put them into blocks. I am clueless!
Videos are HD: http://prntscr.com/izg0db You can slow down video speed: http://prntscr.com/izg124 As for making your site, It’s super easy. There are two ways. Option 1. Choose a demo you like. And import it with 1 click. Your site will look just like the demo: https://www.youtube.com/watch?v=eu10jmTt9hA&list=PLXrHHgyJRjXPWKqWUrIWGbVDcapMmxGh7&index=2
Option 2: Start from scratch using our blocks: https://www.youtube.com/watch?v=CCBXJy7szIA&index=16&list=PLXrHHgyJRjXPWKqWUrIWGbVDcapMmxGh7
We’d recommend you to start with option 1. It takes 5 mins. And rest is just uploading photos.
Problem is not in demo or Visual Composer ( I use it from 2012.) Problem is in the system. I don’t understand how system works. Ok. I created a post. What is next? Now to put posts into blocks and how to put blocks into pages. No clue. I will appreciate if you answer me privately and we can schedule talk with screen sharing. This will help you to create step-by-step guide not about changing logo and etc.but organize content in the right way.
That’s also pretty simple. Best way for you would be, just import a demo (example: Fashion Pro). Then click edit page. I’m assuming you’ve some posts created. Just assign the blog post category. The block will show all the posts from that category. See this: http://prntscr.com/izgqr6
Actually, no one complained about videos so far. You’re the first person. But we will make a video with voice anyway (in few days) in case more people don’t understand.
As for changing the logo and some of other styles: http://prntscr.com/izgtid
Hello. Any demo I try to import gets stuck at 99%. Cand you give me some ideas how to complete it? Thanks
This might be happening cause you have “demo importer” plugin installed. Delete it and try again.
i had the wordpress importer plugin, deleted it, same thing. Any demo I try stops at 99%
This could also happen because of your server. Contact your web hosting and tell them to increase your WP Memory Limit & Post_max_size. Increase those as much as you can (Some hosting give users low memory). Increase to 512 MB. Also check System status tab and see the error. If still not working, send your URL, Wordpress ID and password and let us know the demo you want to use (example: News Pro). And we will try to manually install it for you.
thank you, I will let you know
In the meantime I’ve tried to build pages from scratch, without the demo, and it comes out blank. Blank as it not even an error message, or a line, nothing, regardless of what sections I added. Can this also be related to memory issues or is it a different problem?
Provide your site url and login id password on support ticket and support will see what’s happening when they’re online.
Sent
Does this theme have a share results option for Quizzes?
Yes!
The quick and helpful reaction of the service. I recommend
Thanks a lot. Please rate the theme 5 stars. It would mean a lot. Also, we’re continuously working on this theme to make it even better.
Hello, is it possible to remove the site logo on the header such as “Car Pro”. Instead, I would like to place the logo in in a minimalist banner on the main menu items. Will you help me for this?
Hello,
Yes, it’s possible but also can you send me screenshot what you exactly talking about
Thanks
Oh, sorry! I that comment acltually for another seller. 
My error. But I was also looking for your theme, and considering to get one.
No worries
Is it possible to use the theme in a staging environment first and then transfer it to the original site? Or does that require two licenses?
One license would do.
okay. So i shouldn’t be worried if i install the theme on url and then on another afterwards? If i just delete it within a period of time on my staging environment?
No problem. Go ahead.
hi, how to hide/remove how many times the content/post viewed?
Open a ticket: https://gfxbucket.freshdesk.com/
Hello, i’m a purchaser of the team. But the featured images looks very blurry in the blog style. How can I fixe this? Thanks for your help!
Upload bigger sized images. Use tinypng to compress images.
I use very big images, so that’s not the problem. In the big hero post header I can see the image very clearly. But in the blog mode “Featured blog news” the image is very blurry. So how can I fix this issue?
Open a ticket. Support will answer you when they’re online. Note that, sunday is off day for support.
Hello I must inform you that my site is not showing on my mobile phone which is an iPhone, but it is displayed on my iMac computer Please help me, correct this as soon as possible. Thank you
Please share your URL and open a ticket: https://gfxbucket.freshdesk.com/
Open a ticket. This might be caused due to plugin conflict. Support will answer you when they’re online. Note that, sunday is off day for support.
i already open tiket
i open ticket 3 days now still waiting
Hello,
can you please check your mail ?
Thanks
is not showing on my mobile phone which is an iPhone
Open a ticket.
I guess the theme won’t upload if you already have a larger existing website? I’ve tried about a dozen times now in different browsers and won’t upload. I them tried it on another site of mine with only about 8-10 posts…and it worked?
I did of course delete the theme and put my other site back the way it was without your theme. But still can not upload it to the website I want to use it on????
Check That. I was able to upload via FTP
Probably your hosting memory was full. Glad you fixed it.
Hi, I can’t change de size of logo on header. I uploaded the image, but it appears unproportional.
Open a ticket. We provide support only on forum. This comment section is only for pre-sale queries and super minor questions.
How do I remove the character limit from comments?
Hello,
I have two questions..
1. How can I insert an ad between the header menu and the slider? I have inserted the ad after the slider in the page as below, however, I need to swap them. http://theteam980.pixelstrawberry.com2. In the sam page, section “weekly top reads”, is there any way I make it show 5 posts instead of only 4.
Thank you in advance for the support.
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