305 comments found.
How can I remove this element and make the width of the post 100%? Thank you
http://www.ekinsa.goviwebs.com/wp-content/uploads/quitar-elemento-del-theme.pngHello,
We cannot provide you proper solution as we need to check the page for more detailed solution. But as we can see the screenshot, I think it’s showing two columns. So you just edit the ROW and set it to one column. Than remove the un-wanted element.
We recommend you to contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so our team member will guide you on this.
Thanks, Bob
Are you going to update the theme files to support the latest woocommerce core version is 3.3.0?
Hello,
Thanks for contacting us.
Actually our theme is already compatible with WooCommerce v3.3.0 and the message is false alarm. You can ignore it. Also we are going to release new update with solution for this. It’s just version difference in theme files and all code is already perfect.
Thanks, Bob
Hi, can I increase the size of the video display window? How I do?
Hello,
Thanks for contacting us. Yes we can increase video site. But we like to know where you like to do? In lightbox or on a page? Please contact us via our official support system at http://support.thememount.com/ and send us your page URL on which you like to increase video size so we can guide you properly on this.
Thanks, Bob
Using a custom image to replace Font awesome
Hi, hope someone can help, typical, of all the icons available in Font Awesome, the ones I require are not available, I do have them on my system and want to know how to use custom icon in replace of the Font Awesome icons please
Hello,
Thanks for contacting us. We are using FontAwesome for most of elements. But VC is also providing seven libraries. Also you can use custom icons but there is no direct option for this and we need to add some Custom CSS for this. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details and icons as SVG so we can guide you more on this.
Thanks, Bob
Hi, I’ve got some issues with the lightbox – it opens lightbox overlay and straight away opens the image by itself in the window. I’ve updated to the latest version but the problem persists. I’ve checked the functions file and I can see that the lightbox support code is already in there. Looking at woocommerce status page it shows multiple woocommerce templates in the theme are out of date. any idea what’s causing the issue?
many thanks
Hello,
The lightbox issue should work perfectly. It looks like some other plugin adding lightbox to an existing lightbox. We need to check this directly on your site so we can provide you proper solution for this. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL so we can check it and will provide you proper solution.
For WooCommerce update, the issue is just version number difference and there is no effect on your site. So you can ignore it for now. Also we are preparing new theme update with solution for this so it will be solved in some days.
Thanks, Bob
i just saw that you released a theme update recently (mainly because of wp 4.9 and visual composer). visual composer released an update today which fixes several issues with firefox. could you kindly release another theme update?
Hello,
Thanks for your message. We checked Visual Composer plugin and downloaded it but still it’s version 5.4.4 which we are already providing.
Looks like the updated package take some time to download. We will surely release a new update with latest version but currently it’s still on the older version. We are waiting for the update package for now.
Thanks, Bob
all right, i installed 5.4.4 and it keeps telling me that there’s an update available, well it might take a while … thanks for hangin on in there.
Hello,
The Visual Composer v5.4.5 is released now. We are preparing Howes theme update so you will receive it today.
Thanks, Bob
thanks bob, thats by far the best support on themeforest!
Thanks.. glad to hear you like our service 
Hello, how can i order the social icon positions in the top bar? Ex: 1- facebook, 2 instagram ecc Now the first is Twitter…
many thanks
Hello,
Please contact us via our official support system at http://support.thememount.com/ so our team member will guide you on this.
Thanks, Bob
<div class="thememount-blog-media entry-thumbnail">
<img width="708" height="421" ....="" /></div>
Hello,
We need to check your site and how you like to show it. So please contact us via our official support system at http://support.thememount.com/ so our team member will guide you on this.
Thanks, Bob
Two updates in as many weeks. I’ve had to revert back to v14.1 and my team is encouraging me to switch to Avada – citing its speed and use of Fusion Composer. Normally they don’t ask me to create a bunch of work for them but they’re clearly fed up with the poor quality updates.
Hello,
We released the new update with latest version of Visual Composer. As you can see the new VC comes with so many new features so we released it. Also so many users are asking for latest version of VC.
We are always active to provide bug solution and adding latest version of plugins so you will get best of our theme. You can use v14.1 if you don’t want latest version of VC.
Also if you have any question than please contact us via our official support system at http://support.thememount.com/ so we can guide you.
Thanks, Bob
confused. I used activated the theme & it shows this : http://migreenhouse.com/why.png please assist confused…
Hello,
Looks like the CSS file is not loading. We need to check your site for this. Please contact us via our official support system at http://support.thememount.com/ so we can find problem on your site and provide you proper solution.
Thanks, Bob
Anyone else having a problem updating this theme to 15.0? Seems to me the last couple of updates have caused a considerable amount of devastation.
Hello,
This should not happen. There is no complain about update. Also it depends on Envato Market plugin so this should not happen.
Please contact us via our official support system at http://support.thememount.com/ so we can find problem on your site and provide you proper solution.
Thanks, Bob
Agreed. Should not be happening. I work for a major University and our team of developers and I updated our local test site with no problem, however, when we attempted to update our live site over the weekend – it brought our entire site down. We removed all the theme files, plugins et cetera – attempted to install an older version of the theme and update that – same result. We attempted to update via Envato plugin, via Wordpress, and manually uploading files to the server. No bueno. I will be in touch with support, but have to schedule a time to update the site over fall break as there are hundreds of people using the site at any given time and we can’t afford to take the site offline for days.
Hello,
Thanks for detailed information. We recommend you to contact your hosting service provider and they can provide you proper solution. I am thinking that your PHP server may be older version, so this can happen.
You can contact us via our official support system at http://support.thememount.com/ so we can find problem on your site and provide you proper solution.
Thanks, Bob
Hi Bob !
I have a small issue with Contact form 7, that will be embarrassing in the future. That’s weird because that’s the first time I see this with this template… It might be a conflict with something in my website… - I created 2 forms, one for french contact page, one for english contact page. The shortcodes work on front office, in both pages. The forms display. But in my back office, in the list where I shoud have all my existing forms, only the english form displays…? - I test my forms. The first time, I send an empty message to see if all error messages display correctly. In French, that’s OK, I have a response with my error messages. But in English, it looks like the form was submitting : Ajax loader icon displays but never disappears, and error messages never display…
Could you help me please ? Thank you very much.
Otherwise, working with this template is still a pleasure
Hi again, - That’s OK for the list. I deleted plugins and now all my forms display. - For the issue with english page while I submit the form, it’s the same thing when I fill in the form correctly. It looks like an issue with ajax : when I look into my browser inspector, I have a 404 response, and I think that the issue is due to a parameter badly placed in the URL called in the code. What can I do ?
Hello,
We need to check it for proper solution. So please contact us via our official support system at http://support.thememount.com/ so we can check and will provide you proper solution.
Thanks, Bob
Hi,
We love your theme!
Do you plan to make it compatible with PHP 7?
Thanls
Hello,
Glad to hear you like our theme. Yes we have plan to support PHP 7.0.x and 7.1.x and we are already working on it. We created this milestone for our all themes so it will be available soon.
Also we corrected some code to make it compatible so if you face any problem than please let us know via our official support system at http://support.thememount.com/ so our team member will help you on it.
Thanks, Bob
Hi,
very nive theme! I like to buy the theme for a customer.
Before I have two questions:
1. wordpress 4.8 is out – are you working on a update for theme or is everything running just fine?
2. My customer likes to use his own copyrigt in the footer. Ist this OK?
Best Regards
Tipto
Hello,
Thanks. Glad to hear you like our theme. Here are our comments to your points:
1. Yes our theme is fully compatible with WordPress 4.8 version. Everything is running perfectly. We are using WordPress standard code structure so it may rarely break.
2. Yes you can change footer with your own text and content. If you have any special view than you can send us screenshot or sample URL and we will setup it and will show you. For this, please contact us via our official support system at http://support.thememount.com/ and send us details so we can show you.
Thanks, Bob
Hello Bob,
thanks a lot for Your quick reply!
Best Regards
Tipo
Thanks. Please let us know if you have any question
Any plans to update theme to be compatible with WooCommerce 3? I noticed the lightbox stopped working when I updated.
Thanks.
Hello,
Our Howes theme is already compatible with latest version WooCommerce 3.1.0. Please update Howes theme. Our Howes theme latest version is v14.3 so make sure you installed this version.
If still showing any problem than please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can check directly on your site.
Thanks, Bob
I had updated the theme, but that didn’t help. WooCommerce made some updates to the lightbox and removed the old lightbox feature for the product images, so I had to add these lines to the functions.php file:
add_theme_support( ‘wc-product-gallery-zoom’ ); add_theme_support( ‘wc-product-gallery-lightbox’ ); add_theme_support( ‘wc-product-gallery-slider’ );
That fixed it.
Hello,
Thanks for providing details. Yes that change is pending in our latest update. This will be available in our next update. Also we like to know that you just want to add one line and not all three lines. We recommend you to add this line only:
add_theme_support( ‘wc-product-gallery-lightbox’ );
And remove other two lines so it will work perfectly.
Thanks, Bob
Hi,
hope you’re fine.
how can I use Slider Revolution library with free templates ? Is it possible with this bundled version ?
Thank you very much
Hello,
Thanks for contacting us. Yes you can use it. We are ready to send you all slider files so you can import it and use it. The bundle size is 200MB so we are not adding with our theme package. Please contact us via our official support system at http://support.thememount.com/ and send us this message so our team will guide you on this.
Thanks, Bob
You’re the best, thank you
Hello,
Glad to hear you like our service. We checked and found that you created support ticket and you get the sliders. Actually I was misunderstood that you want bundle that provided by Revolution Slider plugin (which is 200MB package). But actually you want the slider which we are using on our demo site. Sorry for the misunderstanding.
Thanks, Bob
No problem Bob. And how can I use Rev Slider free bundle ? I have to buy a license, right ?
Hello,
No you don’t need to buy anything. We are ready to send you template bundle for free. We are not adding this bundle in our theme package because the size is 200MB. We are ready to send you separately. Please write this on our support ticket and we will send you bundle package too.
Thanks, Bob
Thank you Bob
Hi,
what is the “blog box” template (last posts carousel in homepage) ? Thank you
Hi,
Thanks for contacting us. Currently we are on vacation now. But our team members will help you on this. So please contact us via our official support system at support.thememount.com and send us details so our team member will reply you on this.
Thanks, Bob
Hi! I’ve a problem with the plugin “The Events Calendar”. After activating the plugin, the Pages in the backend are no longer accessible.
WP version 4.6.3, plug-in version 4.4.2. and Howes version 14.1. Do you know what caused the problem?
Hello,
This should not happen. Also “The Events Calendar” plugin should work with that versions too.
We need to check your your site for error. Please contact us via our official support system at http://support.thememount.com and send us your site URL with admin login details so our team member can check and will provide you proper solution.
Thanks, Bob
Hi,
pre-sell question
I would like to know how you display header images in shop : for the header banner in product category (for example: posters), is it the product category image ?
Hello,
Thanks for asking. The area called Titlebar. It will show a selected image for all shop (all WooCommerce) pages. So it will not show category image.
Thanks, Bob
OK, so if I understand correctly, for each product category, I can define a custom image, right ?
Hello,
There is no direct option to do this. But you can set it via custom CSS code. We will provide you code if you need it.
Thanks, Bob
OK, thank you
Hi, another question (for another website 
)
Can I, as usual in most of wordpress template, custom HTML in my header.php in my child theme ?
Hello,
You don’t need to create child theme for HTML content as we are already providing option to add HTML code in HEAD or BODY tags via “Theme Options” section. Also you can add CSS style code too. Here is the screenshot of our “Theme Options > Custom Code” page:
Thanks, Bob
OK, Thank you !
Hi,
Just a last question : we are agree that I can choose how many columns I want in logos slider (http://howes.thememount.com/corporate/, “Our clients” section) ? Like your Apicona theme ?
Hello,
Yes right, you can select from 1 to 6 columns for Client Logos section.
Thanks, Bob
Perfect, thank you
Hi Bob,
I’m trying to hide the link (portfolio) via CSS code:
a.thememount_pf_link{ display: none !important; }
Admin > Appearance > Theme Options > Custom Code > CSS Code box. But still not working.
In which css box I have to paste it? I have tried in all but nothing.
Can you help me please?
Hello,
Our team will guide you on this. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL so we can provide you proper CSS code for this.
Thanks, Bob
