516 comments found.
hi i want to know how to add product categories in left menu(vertical menu).for add to menu,product categories NOT show in categories list.what i need to do.when i chek that category in product category,it available there.
Hello,
Thanks for your comment.
Please create a ticket at our Official Support and provide us your site info and this issue in detail. After checking, our supporter will help you easier.
Thank you,
We have a question. Majority of the electronic items are under warranty. How can we add warranty on products???
Dear sir,
Pleasecreate a ticket in our Help Center, technical support team will guide you in detail: http://support.ytcvn.com
Thanks!
As this is 100% under GPL it can be used on unlimited domains ?
Hello,
Thank you so much for your question.
This theme is 100% under GPL. About the domain, due to Envato Policy, only 01 domain should be used for 01 license.
Thank you,
Slider version cannot be activated
Hello,
Thank you very much for contacting us and we are so sorry for not replying you soon. We miss your comment.
About this problem, please go to the our support system and create a ticket on it. Then provide us information of your site ( admin account). Our supporter will check and support you this problem.
Best regards.
Slider version is outdated and cannot be activated.
Hello,
Thank you very much for contacting us.
About this problem, could you provide us some screenshot for it? It will easier for us to check and support you.
Best regards
Unfortunately, I just went ahead and paid for the premium. But are the PSD files available for download? I’d like to preserve some of the images rather than completely re-doing them. thank you.
Hello,
Thank you so much for your comment.
About the PSD, you can create a ticket at our Official Support system or email us via contact@wpthemego.com and provide us the purchase code. We will send you the package.
Thank you,
Hi, it is said support wc marketplace, but how to show header on vendor page?
Hello,
Thank you very much for contacting us and we are so sorry for not replying you soon. We miss your comment.
Currently, Maxshop theme is compatible with Dokan and WC Vendor. For WC Market place, we have not checked it on our theme before. However, you can contact us via our support system. Our supporter will check and support you.
Best regards
Hello, I have a question what If we dont want to sell products, we want to give prices like that https://pricealert.pk/mobiles/samsung/samsung-galaxy-s9, is it possible?
Hello,
Thank you very much for contacting us.
If you do not want sell products, you can create External & Affiliate product for your site (http://prntscr.com/jl0tua). You can view more demo for this type product via this link : http://demo.wpthemego.com/themes/sw_maxshop/?product=externalaffiliate-product
However, our theme have not support see price button like in https://pricealert.pk/mobiles/samsung/samsung-galaxy-s9 . If you want it, you can create a custom work via our support system and pay for it. Our supporter will do this feature for you.
Best regards
Hi. Is this theme compatible with Dokan multi vendor plugin?
Hello,
Thank you very much for interesting in our theme.
Currently, Maxshop is compatible with Dokan plugin. However, we do not include it in our theme package.
If you want it, you can install premium version or free version on your site.
After purchase our theme, if there is any problem from our theme, we will check and support you .
Best regards
I can see there a recent theme update in themeforest site but not showing update in wordpress dashboard.Help me to install latest version of Maxshop to my site.
Hello,
Thank you very much for contacting us.
To update our theme, please follow this guide: http://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/
Beside, you can auto update our theme in the wordpress dashboard via Envato plugin. To do it, please follow this guide: http://wpthemego.com/video/how-to-auto-update-themes-plugins.html
Best regards
Giúp mình với! 1- Khi mình vào bằng mobile (không phải mobile layout, mình đã bỏ chọn mobile layout trong theme option). Mấy widget ở footer hiển thị lỗi và mất liên kết (như ảnh https://prnt.sc/j98ewr) 2- Cho mình hỏi là sao Email theo tên miền của mình là Sale@thietbinhahang.vn đã gửi và nhận mail bình thường nhưng mình cài trong Contact Form 7 lại không thể gửi mail được? Bạn giúp mình nhé, mình cám ơn!
Hello,
Thank you very much for contacting us.
We checked and see that our supporter supported and replied your email those questions(http://prntscr.com/jabhw0). Please follow it to get our support.
Best regards
Hi! I have a question, I hope you can help me with this. When I am uploading a new product on my site, it automatically post that product on my Facebook page. I would like to not do that. I don’t want to unlink Facebook Account from Wordpress, but I don’t want everytime I upload a product to automatically post it on Facebook. What settings should I do? Thanks!
Also, I tried to talk with the people from Support about other issues, and they are not responding anymore. So I send an email with my other issues at contact@wpthemego.com , as you said to me a few days ago. Thank you!
Also, is there a way to sort what products are showing in the SW Woocommerce Slider first? For example I have a SW Woocommerce Slider on my Home Page. I would like to sort the products, like choose what products will show first in that slider. I tried to sort them from Products—>Sort, but they won’t sort in Woocommerce Slider in Home Page. Thanks.
Can you also please tell me how to edit this page from the print screen I did : https://prnt.sc/j89oh0 It’s the product category page, not Home Page. I would like to remove that thing with “Best Sellers” or put some other things there. From where can I do that? Thank you. 
Hello,
Thank you very much for contacting us and we are so sorry for not replying you soon. We have just came back from the weekend. About your question :
1/About the share product on facebook, currently our theme do not support this feature. It seems you installed more plugin to get it. So, to solve this problem, please go to the appearance => plugins => find plugin of it (https://prnt.sc/j8tfl1) and deactivate it from your site or do some configuration for it.
2/ I checked and see that our sort by of sw woocommerce slider are working well. So, please provide us information of your site via our support system or email : contact@wpthemego.com. Our supporter will check and support you.
Please note that you can choose product to show first. It is only support you order product by name, author… (http://prntscr.com/j8ti4r).
3/ To remove best sellers and put some other things there, please go to the appearance => widgets => open the left product sidebar left product => then you can remove sw best seller products widget and add other widget on it(http://prntscr.com/j8tjd9)
Best regards
Hello, I am sorry it took me so long to thank you guys for helping me. Everything worked great after I have followed your instructions from here and the instructions recieved from contact@wpthemego.com. Thank you! 
I also have another question. When I am updating this theme why do I have to translate the site in romanian all over again? Is there a way to save the translation for the next update available? I am talking about the translation from Loco Translate. When I updated the theme, the translation that I already made dissapeard.
Hello,
Thank you very much for reply.
Did you put translation file in our template ?
When you translate our theme by loco plugin, you should to set Choose a location: system (http://prntscr.com/jemnmo) . By this way, your translation will not be lost when you update our theme (http://prntscr.com/jemohr) or deactivate Loco plugin(http://prntscr.com/jemomx).
Best regards
Thank you, I will check it out. Can you please tell me also how to remove from Mobile View on products that orange dot that says ” In stock” on each product I have on my site? It only shows on mobile view. And is there a way to set the Menu in a way that when you click on one category it will go to the subcategories in that category? (just like when you click + to see the subcategories in mobile view). If you click where the Category name (for example in mobile view) it will say that there are no products in there.
Thank you.
This with the categories say that there are no products in there (if I don’t click on the subcategory) is new. Some of them are working, some not. I don’t understand why. Until now I did not see this.
Hello,
Thank you very much for contacting us.
Please provide us your site information via email. Our supporter will check and give you an answer for it.
Best regards
Hi, I will try to ask here first: can you please tell me how to change the title of the site ( in Browser Tabs). It says in browser tab : ” SW Maxshop – Responsive Wordpress Multipurpose Theme” . I want to change it. Should I do it in Edit Themes? I don’t want to do something wrong and mess up my site. Is it ok to change it from there? Or from where? Thanks!
Lol, nevermind, I figured out how to do it. Sorry!
Oh great! If there is any question, feel free to tell us then we will support you.
Thank you 
Hi! I have a question, I hope you can help me with this. When I am uploading a new product on my site, it automatically post that product on my Facebook page. I would like to not do that. I don’t want to unlink Facebook Account from Wordpress, but I don’t want everytime I upload a product to automatically post it on Facebook. What settings should I do? Thanks!
Also, I tried to talk with the people from Support about other issues, and they are not responding anymore. So I send an email with my other issues at contact@wpthemego.com , as you said to me a few days ago. Thank you!
Thank you very much for contacting us and we are so sorry for not replying you soon. We have just came back from the weekend. About your question :
Currently our theme do not support this feature. It seems you installed more plugin to get it. So, to solve this problem, please go to the appearance => plugins => find plugin of it (https://prnt.sc/j8tfl1) and deactivate it from your site or do some configuration for it.
Best regards
Help me pl! 1, MENU CONFIGURATION: I can’t find “CSS classes (optinal)” in menu configuration Your demo https://prnt.sc/j4cykf and my web https://prnt.sc/j4cz0g 2, MOBILE LAYOUT: - pagination mobile on archive product mobile (see my site http://thietbinhahang.vn/product-category/cac-loai-noi-nau) https://prnt.sc/j4d2f0 I want it to be horizontal - Menu on my site, when my menu is opened, it can not be removed https://prnt.sc/j4d4xe
Hello,
Thank you very much for contacting us. About your questions :
1/ Please go to the admin => appearance => menus => then click on screen options on the top right of your screen(http://prntscr.com/j4veeh) => then check for CSS Classes parameter(http://prntscr.com/j4vetr).
2/ To solve this problem, please add some css code in the style.css of maxshop child theme: @media (max-width: 480px) { li { width: unset; }
3/ About this problem, please provide us information of your site via our support system or email contact@wpthemego.com. Our supporter will check and support you.
Best regards
Thank for your help!
- I added some css code in the style.css of maxshop child theme: @media (max-width: 480px) { li { width: unset; } https://prnt.sc/j503ui But the problem remains unresolved (MOBILE LAYOUT: – pagination mobile on archive product mobile (see my site http://thietbinhahang.vn/product-category/cac-loai-noi-nau) https://prnt.sc/j4d2f0 I want it to be horizontal – Menu on my site, when my menu is opened, it can not be removed https://prnt.sc/j4d4xe)Hello,
Thank you very much for reply.
Please provide us information of your site including admin account, ftp via our support system or email contact@wpthemego.com. Our supporter will check and support you there.
Best regards
I sent you an email ( contact@wpthemego.com)
Hello,
Thank you very much for your feedback.
We checked and see that our supporter has solved your problems and replied your email too. Please check it again.
Best regards
How can one remove the my cart button from the navigation bar?
Hello,
Thank you very much for contacting us.
To disable the my cart button from the navigation bar, please add some css code in the style.css of Maxshop child theme: #main-menu .sidebar-top-menu .top-form-minicart { display:none; }
Best regards
This is still showing up even with that css code.
Hello,
Thank you so much for your message.
Actually, it’s about 4 months since you reported the issue, and there is some updates for this theme. Also, there must be something changed in your site.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Also, I see that your support license for this theme expired from 02/03/2016, then please renew it first.
Thanks,
Hi, can you please tell me where can I translate in romanian ” PRODUCT BY” from each product I have in my online store? Or at least where can I remove that? When you click on one product, it will tell the price, and then it says “product by” ( and it’s the cathegory from wich the product is). I can’t find it anywhere in Loco Translate. Thanks!
Also, the site is running really really slow when I have this theme. What should I do?
Hello,
Thank you very much for contacting us. About your question :
To translate the text product by in the single product, please follow the below steps :
1/ install and active loco plugin on your site 2/ Go to the admin => loco => theme => sw maxshop => set new language => then click on start translating(http://prntscr.com/j43fiu) => then you can find the text product by and translate it(http://prntscr.com/j43ft5 – http://prntscr.com/j43fvz).
To improve the speed of your site, please install more a cache system then run compile css, js and image for your site. Currently, our theme is compatible with Fastest cache plugin. You can use this plugin to do it.
Best regards
Thank you, but I already translated some words with Loco Translate, and “product by” is not showing up. It says “Source text not loaded”. That’s why I said I can’t find it in Loco Translate. I did a print screen: —> https://prnt.sc/j47923 As for the speed of my site, thanks, I will try what you said to see if it works. Please tell me if you can what’s wrong, why it won’t show up the word so I can translate it?
Hello,
Thank you very much for reply.
Please provide us information of your site via our support system or email : contact@wpthemego.com. Our supporter will check and solve this problem for you.
Best regards
Ok, I will, thank you!
You are welcome
I can’t install your theme. Please help me.
I received message “the link you followed has expired”, after upload theme.
I uploaded the file themes into Wordpress’s Theme folder, but I can’t find MaxShop in the list theme 
Hello,
Thank you very much for reply.
About this problem, please go to the our support system and create a ticket on it. Our supporter will check and support you.
I also notice you that your support time is expired. So please re-new it to get support from our team.
Best regards
I am working on MaxShop Theme, having problem in Pop configuration i want some custom Html fileds in it and some custom place holder but unable to find it’s relevant file please help me
Hello,
Thank you very much for your comment. About your question:
To custom HTML fields in the popup, please go to the admin => appearance => theme options => popup config => then you can add some fields for popup on it.
After custom, if you have any problem, please go to the our support system and create a ticket on it. Then provide us your purchase code and information of your site. Our supporter will check and support you.
Best regards
I just want to know the location of HTML files for popup config when i use inspect element it takes me to some html tags i want to modifiy them such as the check box so i just want to know that, where the HTML files can be found of particular thing to modify them running a Maxshop theme but unfortunately right now i am unable to send you my purchase code as i have purchased this in 2017 mid of the year.. please help me in this regard that, where to find out the HTML files for popup
Hello,
Thank you very much for reply.
As we said in the previous comment, if you want to change information for popup, please go to the admin => appearance => theme options => popup configure=>Then you can change background image, title and description of Popup here (http://prntscr.com/j2plfv). You also can add more some custom fields in the Popup Content parameter(http://prntscr.com/j2plpu).
We do not have HTML file for popup. This feature is built in the sw_maxshop\lib\utils.php file(http://prntscr.com/j2pmc7).
Best regards
Please hepl me! Why i can’t setup my menu like demo? My site is www.Thietbinhahang.vn
my ver is 2.4.5 Now, how to i update to lastest ver ? ths
Hello,
Thank you very much for purchasing our theme. About the question:
1/ I checked and see that you set the primary menu on your site. Could you provide us some screenshot about your problem here or via our support system(http://support.ytcvn.com/). We will check and give you an answer.
2/ To update, you can follow this guide: http://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/
Beside, you can auto update by use envato market plugin. To do it, you can follow this guide: http://wpthemego.com/video/how-to-auto-update-themes-plugins.html
Best regards
Vertical Menu is gone after updating. I am using the Child Theme, but why updating changed that? Also, your Max Shop logo showed up, and my own logo is gone.
Hello,
Thank you very much for contacting us.
Do you custom on the Maxshop child-theme? Please provide us information of your site via our support system. Our supporter will check and support you.
Best regards
Hi, there,
I would like to ask you if you can modify the design of adding more product.
I’m attaching a picture so you’ll know what I’m talking about.
https://prnt.sc/ivdkre
For a design like this:
https://prnt.sc/ivdm5s
I see this design works best on mobile devices.
Another question I would like to ask you is if we can change the direction of the widget area to the left and the up button on the right side.
I understand that it is possible, but I’d rather ask.
Iwait for you reply.
Thanks,
Hello,
Thank you very much for interesting in our theme and so sorry for not replying you soon. We have just came back from the weekend.
1/ After purchasing this theme, please go to the our support system and create a ticket on it. Then provide us information of your site. Our supporter will check and css it for you.
2/ About this request : “I would like to ask you is if we can change the direction of the widget area to the left and the up button on the right side. ” ==>Actually, i have not got this question. Do you want right to left mode? Please let me know how do you want here. I will give you better answer after knowing it.
Best regards
Hello,
Thank you very much for interesting in our theme and so sorry for not replying you soon. We have just came back from the weekend.
1/ After purchasing this theme, please go to the our support system and create a ticket on it. Then provide us information of your site. Our supporter will check and css it for you.
2/ About this request : “I would like to ask you is if we can change the direction of the widget area to the left and the up button on the right side. ” ==>Actually, i have not got this question. Do you want right to left mode? Please let me know how do you want here. I will give you better answer after knowing it.
Best regards
