Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure you’ve assigned a menu to Handheld Menu in Appearance > Menus > Manage Location. If the menu assigned is the same as in “All Departments” location, it will be the same here as well.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Can you please clarify what exactly is not working ?

Thanks, Ibrahim

Solved, the problem was generated by a Speed Booster plugin

Glad your issue is resolved. Let us know if you have any other questions.

Hello there,

Thank you for purchasing our theme and for reaching us. You should use “Homepage v2” as template instead of default template. It will keep the dropdown open on page load. Homepage v2 will have header v2 by default.

You can then disable the blocks you do not wish to have and then add your own blocks via Visual Composer.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure you’ve at least 32M post_max_size and upload_max_filesize in your host settings.

You should be able to upload without any issues after that.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. We never claimed to include amazon affiliate plugin. We cannot issue a refund for this reason. However in your request you have mentioned some other reason which is acceptable.

Thanks, Ibrahim

Hello there,

We’ve already published latest version of Visual Composer that is compatible with the latest version of the theme.

Top level menus are used as triggers for sub menu. You can change this behaviour from Electro > Navigation.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you for your feedback, I changed the settings in the navigations section but when I do it disables the dropdown action, also whenever I try update visual composer it ask me to buy a license. Thank you very much for your time.

Hello there,

Visual Composer is distributed as part of the theme under “In-Stock License” which means you do not need a separate license. However this in-stock license only allows you to use the plugin but not update automatically or activate it. Activation is only required for automatic updates and support access.

We provide support for Visual Composer and whenever a visual composer update is available, we will download the latest version test it against our theme and bundle it as a theme update. So updating the theme will get you the latest version of Visual Composer. 

Once you had updated your theme, you will have to navigate to Appearance > Plugins > Visual Composer and de-activate and delete the existing version. Once you have deleted all the VIsual Composer files, you will be prompted again to install Visual Composer. This time you can install the latest version from the theme.

The same applies for Slider Revolution too.

Regarding your navigation not working, can you please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP details. I will check what the issue is.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. This is a WordPress theme and cannot be used to create mobile apps.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The height is set after JS load. You should wait till the page load is complete.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Sorry, but I don’t understand, did you click the link to see what the issue is? I left the page open for more that 20 minutes and it kept on doing the same thing…

Hello there,

Are you sure ? I found no issues with your website. They load easily and the height is set via JS. Can you please check for JS errors in your console ?

Thanks, Ibrahim

Hi Ibrahim! =)

Mmmmm… For sure! I did the screenshoot.

Thanks, Fabrizio.

Hello there,

Thank you for getting back. You can edit the page and in electro page options you can click on “Hide Page Header”.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

OMG, thank you!

A pretty simple solution (you predicted it at dev stage) and I didn’t see it. Great work, great support as aways! =) BTW, works fine!

Hello there,

Thank you for purchasing our theme and for reaching us.

1. The top bar is a navigation menu location. You can add via Appearance > Menus only. There are plugins that allow you to add images to menus.

2. You can add favicons from Appearance > Customize > Site Identity > Site Icon.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme does not override related products. Can you please clarify where you’ve added the code ?

Thanks, Ibrahim

Thank you for the response. I cleared cache on the server and this code is work. I added this code to functions.php your theme, and product page display now related products based on tags only, not on categories. Maybe it helps someone.

Thank you!

Thank you Natlia. Let us know if you have any other questions.

Hello there,

Thank you for purchasing our theme and for reaching us. It is not a bug but the behaviour. If you have a sticky header and have 10 or more items, the sticky header will not allow you to scroll beyond the viewport height.

You can disable sticky header from Electro > Sticky Header or replace dropdown with a link to the cart page like all popular websites do. You should copy wp-content/themes/electro/templates/shop/electro-mini-cart.php into your child theme like this : wp-content/themes/electro-child/templates/shop/electro-mini-cart.php and then replace all the content of the file with this : https://gist.github.com/ibndawood/ed5ffce1cb52e49bd053cfc3289549a6

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

The area you are referring to is the shop sidebar. The shop page has 2 sidebar areas :

1. Products Filter sidebar widget area : In here we place all filter widgets. This widget area is purely for the purpose of styling. So all widgets that needed to be styled like filters should be placed here.

2. Shop Sidebar widget area : This sidebar area should contain all other widgets. By default the Products Filter sidebar widget area ( mentioned above ) is not displayed. There is a widget called “Electro Product Filter” which represents the Products Filter sidebar widget area. You should add this widget to shop sidebar widget area for the product filters to be visible.

We have documented the widgets here : http://transvelo.github.io/docs/electro/setup/product_archiveshop_page.html#sidebar-section

That would require additional custom coding which is not covered by support.

Please Note Down My Future Request Add to Cart.

Hello again,

Thank you for getting back. Unfortunately we may not be able to implement this as compare can simply be turned off by de-activating compare plugin.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

The embed code is not generated by the theme. You can generate the embed code from Google Maps and Google decides how its embedded content reacts. The theme does not control it or modify its behaviour.

The same for contact form. It is generated by adding your own code in the contact form creation.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

The thing is that I embedded the same exact code on another website and I did’t have this issue

I am sorry I don’t know what is causing the issue.

I updated to the latest theme

Got it fixed, I enabled Catalog Mode for some reason.

Hello there,

Thank you for reaching us. Yes you should disable catalog mode for shopping cart to work.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, you can use the theme for any type of store.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. It may require additional custom coding to achieve that. Unfortunately at this point of time we are unable to help with customisations. I am sincerely sorry.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, you can make electronics gadgets store with our theme.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. There is no file called default-contants.php coming from the theme and hence I am unable to answer this question.

Thanks, Ibrahim