3572 comments found.
Beware guys, updating to the latest version wipes your saved settings (your thumbnails will be weird sizes again) and no images will show up on your shop. No other update had this issue.
All the theme options are wiped too
Hi there,
WooCommerce has updated the way image sizes are handled so it’s not only this theme but all the themes powered by WooCommerce have changed the way to handle images in a better and easier way for everyone.
https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/The theme options are untouched, so unless you have manually edited the theme or you’re using 3rd party plugin it shouldn’t change.
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art from Laborator
Hallo,
I purchased you Aurum themplete. I need to add some content in the footer. For example: I need to insert some picture under the menu widget but it shows on the next column. I want it below. Is that even possible?
Hi juliebalga,
We use comments section of the theme only for a pre-sale questions. Please just write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
When is the update coming out?
Hi there,
You can view the theme changelog on the item area and on this article Aurum release notes.
Kind regards,
—Ylli
Hi there,
In the last version (3.0.1) the catalog mode just works hiden prices even if i click to show prices…
Will fix this problem soon or should I change to another theme?
Hi Charlie,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
Kind regards,
—Ylli
Sure,
I have the catalog mode active and prices showing cliked. But prices are not shown. If I click to hide prices are not shown (like its suppose to be) but if i click to show prices does not show anyway…
I have pics of the problem here: https://drive.google.com/open?id=1gudEIXrVGuseeSgmbxQZ7bZb3cYW0rWV
Thanks
Hi Charlie,
I can confirm that this a bug on our theme and we will fix this problem on the next theme update. The update should come by the end of this month.
Thanks for our understanding and have a nice day!
Kind regards,
—Ylli
It lacks better options to customize the colors. Also ease for translations, since in each update the work done will be erased. In general it is a regular issue.
Hi benelo,
1— Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
2— As long as you keep your translations in one of those paths…
you will never loose theme translations when you perform a theme update
Kind regards,
—Ylli
Hi
What plugin do I use to get to that menu that you show in the image?
Thank yous
Hi Benelo,
I was thinking that you are talking about theLocoTranslate plugin, that’s why i send you the screenshot.
P.S: We use comments section of the theme only for a pre-sale questions. If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
I use “Kalium” (one of Laborator’s another template) for my own site. I’m very satisfied about that, very fast, very well encoded, excellent support… That’s the reason why I want to continue with Laborator and use “Aurum” for another site.
I have two questions : 1/ In the menu “Books” there are 13 books only. How does it happen when there are 100 books for example ? You scroll down and books appears automatically ? 2/ In “Book Genres” is there a way to add “All” to the categories (Accessories, Biographies, etc.) ?
Thanks !
Hi khouya,
Thanks for your very kind words, we really appreciate them 
1— You have the option to show the Pagination with the numbers (< 1 2 3 >) or use the Infinite Scrolling load option if you install Infinite Scrolling plugin – https://d.pr/qYhBC5
2— That default WooCommerce Widget doesn’t show the All button button but the main Shop page shows all your products there.
But maybe there is any third-party plugin that can enable the exact thing that you are asking too.
Have a great week!
Kind regards,
—Ylli
Hi,
I’m using the plugin “Wocommerce Product Bundled” and I have a little issue with the display of the total price on products pages. The total price comes before the “Total:” mention. After contacting the plugin support they told me it was certainly caused by a conflict with the theme. Could you please check that?
Thank you.
Hi Benoblog,
We use comments section of the theme only for a pre-sale questions. Please just write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding and have a great weekend!
Kind regards,
—Ylli
Hi,
Thank you for your answer. Unfortunately my support is over and I thought it was a problem that could affect everyone.
Kind regards,
Is it possible to show ’’attributes’’ on the cart page?
Hi there,
We use comments section of the theme only for a pre-sale questions. Please just write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Hello,
Why did my site automatically change to English? Precisely after sending the credentials to you, as they requested them for something they were not necessary for.
I require an immediate solution …
By the way, I already put it on a ticket. Attentive to your response.
Thank you…
Hi Alerts23,
We use comments section of the theme only for a pre-sale questions. Please just write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
My shop stopped working after updating the theme today. Does not display products. Get a lot of these: Fatal error: Uncaught Error: Call to undefined function aurum_woocommerce_get_loop_shop_columns() in …/aurum/woocommerce/loop/loop-start.php:39
Have the latest WC installed.
Hi argointernett,
If that doesn’t solve your problem and you are using Aurum (Child theme) then please activate Aurum (Main Theme) and check if the issue is solved.
We have tested the update on different devices and on different server environments for a week and we only updated the theme when everything was working as it should.
Please check if your problems are happening because of your modifications or by disabling your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://www.youtube.com/watch?v=sUI-XUD6WUYThanks!
Kind regards,
—Ylli
Same here. I installed version 3.0 and the site appears with white pages. Everything else is gone. I re-installed version 2.14 and it works fine.
Hi CandiaS,
We use comments section of the theme only for a pre-sale questions. Please just write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Hi. Can Aurum be used as a multistore theme / in a multistore setup? Would like to make three stores based on Aurum and use them in a multistore network. Thanx in advance //Anders
Hello,
What is the list of new functions added in the update?
What improvements does the theme have with the update?
Thank you
Hi Alerts23,
You can read theme changelog on item page and on on this area Aurum release notes too.
Kind regards,
—Ylli
“The theme works just as it should and the support team is really awesome: quick feedback and valuable solutions. Keep up the great work!”
Aurum received a 5 star rating from bart_virgul for Customer Support
Are you using Aurum too? Don’t forget to rate it!.
There are problems with the last update 3.0. I reinstalled version 2.14 and everything works now.
Hi dache_29,
So far we don’t have any user that have reported any problem with the Aurum 3.0 update.
We use comments section of the theme only for a pre-sale questions. Please just write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Version 3.0 doesn’t work with my website. I don’t know why … The homepage write “loading products” but nothing is displayed. The woocommerce products pages are also deteriorated. WP-DEBUG says that there is a problem with the file loop-start.php. I reinstalled version 2.14 and everything works now.
Hi dache_29,
You must update WooCommerce to version 3.3.4 too and then it’s database (when you see the notice on your dashboard) and this problem should not appear.
Kind regards,
—Ylli
I’ve got last version of Woocommerce yet (3.3.4). Maybe a problem with another plugin…
Hi dache_29,
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://www.youtube.com/watch?v=sUI-XUD6WUYAlso please check if you are using any modified file on your theme and that maybe is causing the problem.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
I can’t explain my problem at the support team because my envato purchase code has expired… It’s a problem because it’s not my fault if theme update doesn’t work… All previous updates have worked well so far. I’m not very happy about this situation.
Hi there,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
I sent you informations about my website. Thank you very much for your help !
Hello, how are you.
We made an update on woocommerce, and WORDPRESS. And we found some file errors in the CORE part. Here is an example of the WooCommerce STATUS message:
aurum/woocommerce/archive-product.php version 2.0.0 is outdated. The core version is 3.3.0, aurum/woocommerce/cart/cart-empty.php,
Hi teaserbox.
We will release Aurum 3.0 today and this update will fully support WooCommerce 3.3 update
Have a great day!
Kind regards,
—Ylli
hello
can i add a selection for buying books ? one normal and one epub ? regard
Hi there,
Yes you can achieve that on the WooCommerce plugin.
Kind regards,
—Ylli
Hi! Been loving this theme for about a year now and I’ve started tweaking it a bit. I was wondering if you have a simple way for hiding the top menu until you start scrolling, only on the static startpage? Any code or css-snippet you can share? I’ve been trying different ways, but not quite there yet. Thanks!
Hi kd1983,
We use comments section of the theme only for a pre-sale questions. Please just write a ticket on our dedicated support center and support and maybe our team will assist you on this specific request.
Thanks for your understanding!
Kind regards,
—Ylli
Hello, when will you support the latest version of Woocommerce? Its out since long time..
Hi mirokk,
We are on the final stages of this update and the update should come this week!
Kind regards,
—Ylli
Thats great news! Thanks!
Hi there,
Do you have a date for the new theme release?
Thank you!
Hi Benoblog,
We don’t have any date when the update will be updated, what I can say is that we are working on it and there are lots of files that need to be optimized that’s why it took us more time to update firstly our other theme (Kalium) and now Aurum.
Kind Regards,
Art from Laborator
Hi,
I understand, thank you for the good job.
Kind regards,
