28308 comments found.
Hello,
1) On the default Products->Import->Update existing products, do I have to Map CSV fields to products every time.
It seems like the mapping changes back to some auto-mapping each time.
2) Also, when updating existing products, if I am only wanting to change price, do I have to map the images and all other fields each time?
It seems like it would be good enough to map SKU plus any update fields, but I think it is not working like that. Please confirm.
Thanks.
PS. Great Job on Flatsome!!!
Hi,
Flatsome is a theme, we don’t have any control over product import/export. 
Hi,
La version 3.1.0 de flatsome-child/woocommerce/cart/cart.php está obsoleta. La versión del núcleo es la 3.3.0,
La version 2.2.0 de flatsome/woocommerce/loop/orderby.php está obsoleta. La versión del núcleo es la 3.3.0,
Hi,
Please try to update Flatsome to v3.5.3. There is no file called orderby.php, please delete it. About the cart.php file, it’s under the child theme. That means it’s customized. You have to update it manually.
Hi, I m testing my website in GTMETRIX and the zxcvbn script is loading at the home page as well rather then only loading at MY ACCOUNT AND CHECK OUT PAGES.
can you please fix the problem for the zxcvbn, not to load the home page and other pages except only on the my account and checkout pages because the theme is calling for the script on different location as it should only at those specific pages.
thnx
Hi there. Its coming from the login modal. Try change the account login style to Normal instead of lightbox 
hi, where i can change that?
Theme Options > Header > Account
I went there but there is no such option. I have attached the pic so that u can see it as well. https://prnt.sc/j6vfsa
also i have open a ticket for the problem in main menu. I have big main menu and when i hover then the menu appears but the problem is that its not showing the full contact of it and some of the content is not showing because of the vertical space. but when i scroll down, the menu doesnt scroll but stick to the screen. I asked this around more then a week ago and one of the team representative told me through email that they will fix the problem by telling to developers. until now the problem is not fixed because there is no update here. i m now using max mega menu as a temporary thing and i really dont like it. thnx
Hi, try Theme Options>Shop>My Account to change login style. Looks like your ticket has already been replied.
it may have been replied for the issue is not yet solved. I email your representative twice but he didnt reply until now
is there any news that when the mega menu issue will be fixed?
Hi,
Our developers are working on it. Thanks for your patience.
Hi, Since the last update I’m unable to update Yoast SEO PLUGIN whenever I try to update my site goes down with 500 error. is there any problem in the theme???/
Hi, It’s not related to Flatsome. Try to update that plugin manually via FTP.
Hi there! Is it possible to add grid\list view switch for the shop(woo) page?
Is this question so difficult?
Hi,
Flatsome doesn’t have an option for that. It requires custom coding.
Could not find the ‘Login with’ string to translate with Loco or in the language .po file, is it hardcoded in the php files?
Hi there,
Please shoot an email via support and we’ll help you set this up.
When using a product category in the main navigation menu it doesn’t highlight as active like the pages.
Is there a way to fix this?
Thanks, I’ve forwarded that to our developer team. 
Topic: Keep the “Add To Cart” ajax button on the screen instead “view cart” I have an issue relating to “Add to Cart” button. I’ve created a shop page full with custom Add to cart buttons.
Using the codes:<a href="removed" data-quantity="1" class="button product_type_variation add_to_cart_button ajax_add_to_cart" data-product_id="969" data-product_sku="removed" aria-label="removed” to your cart" rel="nofollow">Add to cart</a>
What happens now, everytime someone adds product to her/his cart “Add to Cart” changes to “View Cart”. How can I keep Add to cart button?
I have tried to edit my .css with the following, but it removed the whole button.a.added_to_cart {display:none !important}
:cry:
Hi,
Can you please open a support ticket from here?
Hello! Header is stick to top on scroll. How do I make menu skip to top on scroll? Like on your demo
to view mobile version
Hi,
Can you please open a support ticket from here? So we can take a look.
I have created horizontal menu with 3 submenu categories. One of these categories has 2 more subcategories but only the first subcategory is displayed, not the last, the 3rd level not. What is wrong?
Hi,
Can you please open a support ticket from here? So we can take a look.
hai flatsome team, i just buy your theme..
and after i install it, why the media library don’t have the images like in the demo?? how i can import that image?? thanks…
Regards,
Infodigi
Hi,
You can’t download images because of Copyright.
I wish there is option to select sticky menu visible at: a) scroll down b) scroll up c) both
Hello. Is it possible to scroll the page with a button? I have a form in the header and various buttons on the page that you must always report to the form. Thanks
Hi,
Can you please open a support ticket from here? So we can take a look.
hi team, just having a issue of editing the product page layout with UX builder, I followed the tutorial , but it doesn’t work for me . After I paste the shortcodes on the block and press update , I can only see the shortcodes itself on the screen, not the actual new layout as it’s described officially, I have also tried the different version of woocommerce for making sure that it’s not the compatible issue, they all have the exact same issue, please help on this problem, Thanks
Hi,
Can you please open a support ticket from here? So we can take a look.
the theme banner slider image effects aren’t working. like zoom-in, zoom-out etc.
https://singhaarbox.com/events/Hi,
Can you please open a support ticket from here? So we can take a look.
where is German language? and how I can download it?
Hi,
German translation is included by default.
Hello
Is it possible to have in Flatsome submenu openned by default?
I have menu in sidebar and I would like to see submenu opened by default (4 items submenu visible here: http://larido-projektywww.pl/roletowyswiat2018-2/)
Any chances to setup ssuch functionality?
Best Regards Larido
Hi,
Can you please open a support ticket from here? So we can take a look.
hello can we use it with shopify?
Hi,
No, Flatsome is compatible with Wordpress and Woocommerce, not Shopify.
If Demo Content is importet, will existing WooCommerce products and orders be deleted?
No, it only adds new content 
Hello, I have a pre purchase question. I see that your theme is build with Google Optimization in mind but I can’t find any documentation on integration of the Yoast Woocommerce plug in or Yoast SEO. Is your theme compatibile with these plugins? Its kinda a deciding factor for me between your theme and Enfold Theme