7929 comments found.
I have ElectroTheme and I want to rearrange the tabs (Accessories, Description, Specification, Reviews). How do i do this.?
Hello there,
Thank you for purchasing our theme and for reaching us. Here is the documentation to re-order product data tabs : https://docs.woocommerce.com/document/editing-product-data-tabs/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello,
and how do I put version V1? on mobile?
And how do I change the mobile menu?
and how could the new menu be eliminated forever?
Thank you
Hello there,
Thank you for purchasing our theme and for reaching us. We’ve updated our theme to 2.0.2. Please update the theme to disable the new menu.
We have documented here on how to add the new mobile pages : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1-mobile-2/
You can change the menu from Appearance > Menus and assign the menu to Off Canvas Menu.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Congrats on the new update, the Home v4 and v5 look awesome! is there a way to try them out?
Hello there,
Thank you for reaching us. Sure you can get the latest version from your themeforest downloads page. Please use this documentation to updated from 1.4.x : https://docs.madrasthemes.com/electro/topics/getting-started/upgrading-from-v1-x-x/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Once I download it again, should I just import everything, won’t the already existing stuff cause trouble? As it will be duplicated
Hello Again,
No you should not import everything. Home v4 and Home v5 can be added easily. We have documented it in our “Set Up Pages” chapter. Please check. I will post a link a little later.
Thanks for the answer, but I realize that you’ve made change to the other pages, but mine is still like the old one, how can I update this, and how can I get the new mobile UI?
Hello there,
Thank you for getting back. Please make sure to clear the cache after updating the theme. We have documented how to create mobile home pages here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1-mobile-2/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello, How can I dynamically reduce the logo size to 150px x 35px on mobile header while the original size (520×110) still remains same on desktop? Problem: the mobile header breaks with original size when I set 150×35 it works fine but with this size the logo is too small for my desktop view. Please help!
Hello there,
Thank you for updating our theme. I understand your issue. Currently we are working on adding an option that allows you to add a different logo for mobile header. We can provide you with a custom CSS to fix this temporarily. Can you please give us your website URL ?
Thanks, Ibrahim
hi.. please visit http://dakshahandicraft.com a navigation wrap menu showing there near with logo.. how can we remove it?? & Mobile Menu View Changed.. suddenly..!! pls let me know how can i reset mobile view so that Cart | Favorite Options again can show on bottom in Mobile View..!!
Hello there,
Thank you for purchasing our theme and for reaching us. The mobile menu is now called the offcanvas menu.Do you want to remove it completely or only on desktop ?
We have completely deprecated the mobile handheld footer bar as more websites are dropping this UI. I suggest you to use the latest header as has more options and loads faster.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Only on desktop..!!
Hello again,
Thank you for your patience. We’ve updated the theme 2.0.2 which has option to disable hamburger menu on desktop. Please update the theme, clear the cache and let us know if there are any other issues.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Thanks Bro.. !! great
Hello,
the mobile version does not work for me, the menu does not work for me, the header looks bad, I need to solve it now, how can I fix it?
There would be no way to leave it as it was before the mobile version? or return to the previous version on the whole page?
and when I go to them – customize, I only get the mobile version.
I have already opened a case but they do not answer me, this is the case number # 26881
Thank you
Hello there,
Thank you for updating the theme. Please note that most of the CSS changes are caused by cached CSS. It appears properly on clearing cache.
I believe my colleague have already responded to your ticket.
Regarding mobile version, no there is no way to use the previous version. Since you are using custom primary color there are some conflicts in mobile. I assure you that the new mobile header is much better than the old one.
Alternatively you can use header v1 for mobile which uses white background instead of the primary color.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello Author, please disregard all my previous requests, I’ve solved my CSS issue with some basic CSS editing. However theres a problem. How do I change the color of the hamburger dropdown on my header? right now its grey https://digitalcam.co.uk
Hello there,
Thank you for getting back. Please add this custom CSS to change the hamburger dropdown color :
.off-canvas-navigation-wrapper button .navbar-toggler-icon,
.off-canvas-navigation-wrapper .navbar-toggler .navbar-toggler-icon,
.off-canvas-navigation-wrapper.toggled button .navbar-toggler-icon,
.off-canvas-navigation-wrapper.toggled .navbar-toggler .navbar-toggler-icon {
background-image: url("data:image/svg+xml;charset=utf8,%3Csvg viewBox='0 0 30 30' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath stroke='rgba(1, 1, 1, 1)' stroke-width='2' stroke-linecap='butt' stroke-miterlimit='0' d='M4 7h22M4 15h22M4 23h22'/%3E%3C/svg%3E"); }Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
I added this to my child theme css but the color still wont change to white
Hello there,
Thank you for your patience. We’ve updated the theme with this fix. Please update to 2.0.2. After update please clear the cache, the toggle icon should be white now.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello there,
Thank you for your patience. We’ve updated the theme with this fix. Please update to 2.0.2. After update please clear the cache, the toggle icon should be white now.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Great Theme… Pre-purchase question…is it possible to set layout wider than 1400px? Thanks.
Hello there,
Thank you for your interest in our theme. Right now the maximum container width is 1200px only. 1400px is available for only one home page which is home v5.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hi! I just updated thema and on the home the Ad Block are not good. In addition, the savings label on the offers changed the color of yellow (main color) to gray. See: https://climahome.es/
Any solution?
I look forward to your news
Hello there,
Thank you for updating the theme. Please add this temporary fix :
.da-block>.da { flex: 0 0 100%; max-width: 100%; }Can you please clarify which gray color you are referring to ?
Thanks, Ibrahim
Hi,
How do I make dropdown menus larger? See image
https://pasteboard.co/HhuXICL.pngLonger links are broken off in 2 lines, like “Comedouros e Bebedouros” should be all on one line. Also, I’d like to get the dog image away from the text.
Thanks
Hello there,
Thank you for updating. You need to add special classes to the parent of the mega menu item to determine the width of the mega menu. We have explained it here :
https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#making-the-megamenu-dropdown-as-full-widthHope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Also, made an update to version 2.0 and the site broke down. www.pr-sb.ru
Hello there,
Thank you for reaching us. Please follow the guidelines here : https://docs.madrasthemes.com/electro/topics/getting-started/upgrading-from-v1-x-x/ before updating from 1.4.x.
Please reach us with your WP admin details and I will check the issue.
Thanks, Ibrahim
Updated to version 2.0 The site broke down. CSS does not work correctly
Can you see what’s the matter? I can give administrative access
Hello there,
Thank you for updating the theme. Please email our support and we will help you with the update.
Thanks, Ibrahim
Hello there,
Thank you for purchasing our theme and for reaching us. You can use this plugin to add custom JS : https://wordpress.org/plugins/custom-css-js/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello I just re-installed my WP, and updated ELectro to v2. When I change the colour of my theme to black in the settings, there seems to be a mismatch of yellow. It wasn’t like this before.
https://gyazo.com/014d724974c04a81fda0552c1cb66698digitalcam.co.uk
Hello there,
Thank you for updating the theme. I see there is a small file issue. Can you please email your FTP details to our support ? I will provide you with the conflicting file.
Thanks, Ibrahim
I already did, on the ticket Abbas has
Can you please give me your ticket number ? I will check.
26821
26821
Hey guys, I’m using the V1 header, I made my single product page be full width and extended, but now, the “accesories, description, specifications and reviews” tabs below the product image and short description are extended to the bottom of the page, there is one separate box for the four of these, instead of being one box sliding as you change the tabs. Here is the link to the a page example (there are no images): https://www.qlbessia.com.ar/product/tablet-thin-elitebook-revolve-810-g6/#tab-reviews
Hello there,
Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to use woocommerce tabs instead of electro tabs in extended view:
https://gist.github.com/ibndawood/be3e83b524345c486c97d05a00f93426Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello,
On my category product page.
The product is showing 2 times with a different UI..
What could be possibly wrong?
https://prnt.sc/j785wiPlease let me know if you need a temp admin ID to check. Our site is currently on maintenance mode/
Thanks
Hello there,
Please clarify which product is shown 2 times. The screenshot is unclear.
Thanks, Ibrahim
Hi Ibrahim,
https://kraccess.com/product-category/100/건강-건강식품/Here is the URL. If you keep scrolling down, you’ll notice the UI of the products starts breaking up.
Let us know what to do 
Thanks!
Hello there,
Thank you for the details. I scrolled down and visited your page and I did not find any issues. Please clarify.
Thanks, Ibrahim
Did you try on a different computer ? I don’t think it could appear only on your computer. My best guess is that your short description is having broken HTML causing the layout to break. Please remove grid extended, list and list view from Electro > Shop and check. If you display only grid view, it will not show short description which is most likely to have a broken HTML.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello,
Is there a way to show products by brands?
Thanks
Hello again,
Thank you for reaching us. Brands are essentially product attributes. You can show products by brands like any other product attributes. Here is the shortcode : https://docs.woocommerce.com/document/woocommerce-shortcodes/#scenario-6-attribute-display
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello there,
Thank you for reaching us. Please add this custom CSS to your child theme’s style.css to change the color:
.woocommerce-message { background-color: #000; }
Once you’ve added the style to your child theme please make sure you load it by enabling it in Electro > General > Load child theme’s style.css.
Hello, On the “All Departments” menu (next to the slider) when I hover the mouse on each department a static page is being displayed. However, for only 1 option the static page that is being open is to narrow then the others. How can I fix this please. Also the first 3 departments are in font bold and the rest are not bold. Where is this being set?
Thanks
Hello there,
Thank you for purchasing our theme and for reaching us.
1. Here is how you make your megamenu wider :
https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#making-the-megamenu-dropdown-as-3-half-of-the-width2. Here is how you make the menu item bold : https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#to-make-the-menu-item-red-in-color
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi Ibrahim, how are you? I hope super fine! =)
A little help, as always. A simple question, I guess! How can I display only the lowest products price at home page?
https://drive.google.com/open?id=12UD5l9ODHcrED-fLA0S02nL9Xzd7JQ-SThanks, Fabrizio.
Hello Fabrizio,
Thank you for reaching us. I hope you are doing good too. I am not sure what plugin you are using to achieve the screenshot that you’ve shared. If you are using variation you can use the from price and show it in the home page. Since you are using a custom plugin I don’t know the solution for this. I suggest you to contact the plugin developer for it.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
