39351 comments found.
When I’m installing plugins like fusion white label branding, convert plus, advanced custom fields pro, layerslider wp and revolution slider I get this error message “Something went wrong with the plugin API”. Any idea why?
Hello @temahr
Can you please check your system status and make sure that everything is good there? however in any case you can use our alternate method to install the plugins as mentioned here => https://bit.ly/2eahzvS
However if the issue persist please open a new support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I want to purchase your Theme – I need to know if you support this .JS https://vincentgarreau.com/particles.js/. thank you – Jay
Hello @Jaystallard
This is a custom JS library that you will need to integrate, its not integrated in WordPress by default so this will require some customisation on your end, we will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Dear Ammar, Et al.,
We have a pre-sales question about: Avada | Responsive Multi-Purpose Theme. If we purchase the theme do we have access to all the design options options presented on: https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226. Or do we have to select 1of the many now?
Thank you, Jay
Hello @jaystallard
Definitely all of it, everything you see on that page including the demos are a part of Avada and you will be able to use all of them in Avada.
We will be very happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hi, Is there a way to temporarily disable a row in Fusion Builder? I don’t want to delete the row from the page because I want to add it later. I just want to disable it like you can do in Visual Composer. I see there is an option to hide on different view-ports (small, medium, large) but when I select all three it doesn’t save my changes. It only works if I select 1 or 2 of the choices. I just want to keep it from showing on any device until I am ready to finish configuring that row.
Hi,
We need to select one of the visibility option. All three options can not be deselected. You can however save a column and then add it later when you need it. Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello!
As a reminder, you can save containers, columns, pages, elements to the Fusion library for you to use later on -> https://d.pr/i/31FQfh
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi there. I submitted a ticket and see a staff reply, but I’m unable to see the actual ticket contents. Any idea why this is? :\
Hi,
I believe this would be quite specific to the email client/ID used. If you are unable to see the contents the please reply to the current ticket and add an alternate email ID where we can send you the reply
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
A bit bug at the default login box when hover where if there is an autocomplete, when you move your mouse to the autocomplete field, then the login box disappear. I know my support is out. I have been using this theme for more than 1 year and I thought I would receive this update. You can see example: https://www.maxibi.com/.
Hi,
We are unable to replicate the issue on any of our setups. You can refer our classic shop demo here
I would request you to please get in touch with our support team to get this checked further.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hai, if the My Account link is in the main menu you can reproduce the bug I told you. If it is on the top menu it’s working. You can try reproduce that on your live site. I can confirm this bug. Can you please look at it ? My site is live, you can register, and then u can save your login information on your browser like chrome which will save an autofill form. Then, you can logout and try login using the auto-filled value, when you hover on the username (auto-filled), the box will disappear. I think this is related to the z-index but I dont know which one to set. Not sure. Can you help on this default behaviour?
I’m using Google Chrome, haven’t tried this on another browser but I think the result would be the same.
I wish to write this on the support but as I told you before, your support form asking too much information for a simple question. That’s why I never asked question there even I got support period.
Hai, can you confirm it is bug ?
Hi. I am embedding a youtube video with the youtube builder element but it’s not responsive. It used to be fine until the last update. Do you have any suggestion why that is? Thank you.
Hi,
Videos in the latest theme do respond to the size of the container video. Temp ref video here
I would request you to please get in touch with our support team to get any issues checked.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I see different PageSpeed scores for different themes, and multiple comments on here regarding PageSpeed. Unfortunately, SEO and Google are what matter so PageSpeed matters more than Pingdom. GTMetrix and WebPageTest are fine for testing but not that useful in the real world.
That said, https://avada.theme-fusion.com/science/ seems to rate “low” for Mobile (54/100). Since Google is now focusing on Mobile load times, what are your plans to optimize this so that it can be made better. Honestly, I would pay 2x the purchase price of this theme to get scores of 95+/100 across MOST of your Avada demos, not just the classic one (which is very nice but not what I am going to use).
Thanks for your help and for a great theme!
Hello!
Yes, mobile speed scores are important for sure and so is page speed. And yes, various test methods are also important and not just the google page speed test as defacto.
The Avada demos are not specifically optimized for mobile performance but can be using the available tools. Mobile speed tests do not like images at all. They have not taken into account the fact that mobile phones are now faster, cellular networks are now more reliable and offer minimum 3G if not 4g LTE. This does not mean your site is slow on mobile, only that it might report slower. For mobile, the criteria they use for testing is entirely different and does not match real-world usage like desktop will.
In terms of visible content on mobile, Avada has mobile visibility settings that allow you to decide what is displayed on mobile vs. desktop -> https://d.pr/i/victPN – this is applicable to containers, columns and elements.
Lastly, the render-blocking notice from Google in that speed test is not applicable either. Each of the JS scripts come from the WordPress Core and not the theme and are necessary for things to work as the page is loaded.
Besides all of the above, it’s quite possible if you do not get these results there are other factors at play. Server response time, server resource issues. additional plugins, caching system, etc.
Thank you, MB
Do you have different people working on here than for support? You seem to be quite active here, almost hourly responses, where not as quick when submitting support tickets.
Hi,
We do have a few members of our support staff that respond to the comments. The comments section are meant for pre-sale queries/feedback (we do go a bit out of the way and sometimes help users). Our official support ticket system does follow a queue system to help users systematically. While both the platforms are equally important for us to guide, educate and help our users, in the official support tickets we do take more time to provide in depth support. However we can assure you that all ticket are responded back in 24 hrs (weekends can have a slight delay)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
AIYYYOOOOOO. Is it so difficult for you to reply. What’s the use of paying for the “SUPPORTED” when no reply at all. Now updated the Avada 5.5 end up crash. Avada Themes option gone! Tab not working!
Hello!
We do not have any support tickets created for this username on our system. A link to create a support ticket is included below.
When it does come to updating, be sure to follow our update instructions. These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I’m looking through your online documentation but I do not see any instructions on how to install typekit fonts. I found how to install custom fonts but I can’t find a way to download the font I want… typekit only license their products
Hello @Jeeniejolie
For the TypeKit you need to put the TypeKit code inside Avada > Theme Options > Advanced > Code Fields and then use custom CSS to assign the fonts to elements, Since TypeKit is not bundled in WordPress by default, you need to implement your fonts in your WP installation yourself. You can find a detailed guide here => https://bit.ly/2qUGEzR
If you need further assistance, please open a support ticket with our team and we will check this out for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks! Trying it now,
Hi,
Thank you for the update.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi guys. Client provided me avada theme 5.5 to install on their site and update theme options. On pages that have color picker I see only huge color picker and nothing else. I founded that such bug appear not just me. I doesn’t have any plugins except required for theme. Any information how we can fix it?
Thanks
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Make sure that you have updated correctly and also purged any cache plugins, after you have updated
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello, I cannot receive the update 5.5 in the back-end? Thanks!
Hello @llityslife
Please make sure that your theme is properly registered and there is no error in system status, furthermore the Envato token cache can take some time to show update and it will be available for you soon, please also try and “Force Check” from the Update Core section inside WP dashboard.
If however you need further assistance on this, please open a new support ticket and provide your WP admin (user / pass) details so our team can check this out for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
OK, I had update it manual. Thanks!
You’re welcome
Thanks
-Ammar
Hello – The website page I have issues with is the following:
https://easyscantest.com/device_tempI am trying top use a background image, on a full width block, using a full size image, and the result looks blurry. I did select the right settings I’m sure; and the image is a 1920*1080 image with 500DPI. I spent a lot of time trying to fix this,; couldn’t find anything online either 
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
I used Avada Modern Shop theme and I got some issue here: 1. Can I know how to remove the ‘home-’ type at site title? 2. Can I let the shop page categories widget view have ’+’ and ’-’ button?
Thanks.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi. I’m unable to delete this line.Kindly check this screenshot.https://prnt.sc/j8ysof
Hello @sudarvannan211
This should not be there at all, however in order to check this we need you to please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
How to make woocommerce product archive list view as default?
Hi,
This can be done by going to WordPress admin panel dashboard > Avada > Theme Options > Woocommerce > General Woocommerce. Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks. This option works everywhere. Can I set it to work only in the archive? On the main page I use shortcodes and here should be the grid option
Hello @Kswkancelaria
This will require you to customise it specifically if you want to use it for specific pages, there are plugins available for this as well, however in order to get further assistance with this please open a support ticket and our team will check this out for you further.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
unable to create dropcap. Help link?
Sorry Working
Hi,
Thank you for the update
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
is possible put a label like “search” next to the search icon on the menù?
Hi,
Naively the theme does not have an option to add a label to the search icons. This would need some basic customization
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Good day.
I apologize for writing through google translator I want to buy your theme.
1. Can buttons be placed on the home page? Like here? https://snag.gy/iZq3eL.jpg
Thank you for your response. nosekm
Hello @Nosekm
Ofcourse, you can put your products anywhere you want using the WooCommerce shortcodes, if you want a custom button you can do that as well using our Button element
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Thank you for the quick reply.
Hi there
It is our pleasure
Thank you, MB
Hello, is there any reason why I can’t create 100% width template on a child theme?
sorry I don’t want to create a ticket for this because I don’t wanna wait 5 days to get an answer. Thank you.
Hello @Markhyeoj
You should definitely be able to use 100% width template on child theme, I am however not sure what do you mean by creating the template since we already have one template for 100% width, also it has never happened that a user needs to wait for 5 days for our response, our response time on weekdays is less than 24hrs, please open a support ticket regarding your query and our team will gladly look into this for you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I mean, I want to create a 100% width template in child theme with a different file name. I tried doing it but it didn’t worked out. The layout in frontend is not 100% full width.
Hello @Markyeoj
Since you have a valid support, please open a support ticket in this case with complete details and our team will check this out further and provide required assistance.
Thanks
-Ammar
