421 comments found.
I do not have support for this theme anymore, but I need to get the license switched from one domain to another. Do I need your help to do this? I can’t seem to find a way to do it.
Hi,
Thanks for purchasing!
I just transferred the license to your final URL (without “wpengine”).
Cheers!
I, bought this theme a couple of minutes ago. I get an error message when I want to import the demo files: “Error: Widget import data could not be read. Please try a different file.” All three demos don’t work. I also want the multi image carusel home page not the other demos. So what can I do? Thanks for a reply!!! Best regards.
Hi,
Thank you for purchasing!
There must be some server side restriction or security measures.
If you still need help, please open a support ticket here https://support.pirenko.com/ and send us the WP login details for a quick check.
Cheers!
I just upgraded from ver 2.0 to 3.6 and now any empty columns don’t fill the area anymore. Ex: vc_col-sm-6 columns won’t fill 50% of the screen as it’s supposed to.
My sites footer is a good example. http://pixelraindigital.com/
Hi, thanks for purchasing! It looks like some files weren’t properly updated. If you still have trouble please send me a private message through my profile page. Cheers!
Thx for the reply. It must be wpbakery or the framework plugin.. I’m using a slow server so it took alot of php tweaks and reinstalls just to get them installed without timing out.
It could be related with that. Anyway if you still have trouble please send me a private message through my profile page. Cheers!
Hi,
Where can I find the GDPR cookie notice option implemented in version 3.6?
Just a heads up for you: the plugin installs have been getting Connection Timeout errors when updating through WP plugin updater. the URL is still valid as I download the updates and FTP’d the updates to Verve Framework and JSComposer. It works.
thanks.
Hi,
Thank you for purchasing!
If you are still having issues with the plugins update please send me the login details for a quick check.
About GPDR: what was improved was the compatibility with this plugin https://wordpress.org/plugins/wp-comment-policy-checkbox/ – install this plugin and you will see acceptance checkbox near the comments form. If you want to have a cookie notice you should install a specific plugin for that.
Cheers!
ah oh, when I read the changelist I thought it was integrated. I’ll install a plugin instead.
Don;t worry about the update. I got it working through FTP.
Thanks.
Ok, have a nice day 
Can’t active this plugins , here is the error showing http://prntscr.com/kaza63
Hi,
Thanks for purchasing!
That is weird…
If you still need help, please open a support ticket here https://support.pirenko.com/ and send us the WP login details for a quick check.
Cheers!
Hi, When I scroll a column in the carousel navigation the images don’t show in full width, but are contained in the column. How can I change this?
Hi,
Thank you for purchasing!
I don’t understand your question… Please open a support ticket here https://support.pirenko.com/ , send me a link to your website and also to the theme demo page that you are trying to mimic.
Cheers!
Where can I find the XML file containing the demo content?
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Hi Pirenko,
I hope you are fine. I’m trying to update the plugin Verve Framework but it seems that cannot find the folder to get the update.
The domain is www.whitepeaksmobile.ch
Thanks in advanced for your help!
Regards.
Hi,
I’m good and I hope you are doing well too!
For theme and plugin updates please check https://support.pirenko.com/ticket/3616/
Also, in the future for support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Hi Pirenko,
Thanks for your feedback. I opened a ticket number #5634. I’m still having that issue.
Thanks and have a nice day.
Regards.
OK, I will be in touch soon. Thanks!
Hi – i’m web developer both (frontend + backend) – i have done lots of projects for themeforest. if you need a developer please mail me at tfdeveloper.mike@gmail.com
“i am sorry if this comment distrubs you”
Hi,
Yes, this is disturbing, because it is not the first time you send this message. Please stop. Thanks!
I’m trying to set the homepage to have four column portofolio items without having to scroll as per the demo. I can’t work out what to change to do this. Can you tell me how?
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Please include the WordPress login details so that I can analyze your homepage setup. Cheers!
Hi I have raised a ticket. Did you get it?
I don’t have any ticket from you. Can you please try again? If you still have trouble please send me a private message (contact form on this page https://themeforest.net/user/pirenko )
Cheers!
Hi, where can I change the hight of the footer?
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Hi, the plugins (Visual Composer, a slider etc) are not in the .zip file. Where are they?
Theme: Verve, bought in 2017, I am installing it on a different domain (the other domain is gone)
Hi, thanks for purchasing! The bundled plugins are not included on the file package. If you need to update them go to Appearance > Install/update plugins. Also, in the future if you need support please open a ticket on https://support.pirenko.com
Cheers!
Yep, I forgot…thanks
You are always welcome here
Hi, Instagram feed is not working even in newest version (every plugin updated also) on clean installation. Please work on that.
Hi, thanks for purchasing! Issue will be checked and eventually fixed on next update. Will be available in the next 24h. Cheers!
Update is available now. Thanks!
Hi !
I have a problem with my “recent portfolio” widget. Some “youtube” words appear on my footer. I think it’s a problem with iframe portfolio. Could you help me ? my website : pil-z.com Thanks !
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Hi, I’ve updated the theme but when updating the required plugins i’ve got this error message
Downloading update from http://www.pirenko.com/theme_plugins/verve/verve_framework.php?prk_version=33&prk_key=d12cd9aa-298d-4437-91fd-926bb14e3f3b&prk_domain=https://www.clipdisplay.lu&prk_theme_id=14758884…
Unpacking the update…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Same problem for the clipdisplay.fr website
Ok. Done via FTP. Regards.
Ok, thanks! If you have any other trouble please let me know. Thanks!
Hi Pirenko,
Thanks a lot for ticket number #1397! You are the TOP! It was very very simple fix that issue.
Thanks and have a nice day!
Thanks for the kind feedback!
By the way, if you have already have a solid opinion about the theme, please take a minute and rate it here http://themeforest.net/downloads . No need to write any fancy review, a simple rating would be great. Oh! And if the rating is not 5 stars please let me know what I need to do reach that level.
Cheers
Hi Pirenko,
I hope you are fine I need a new license of The Verve but I need to work on a test area first. As far as you know, there is a problem if I buy a new license and then activate the license on a test area and then move the entire website to the final domain? I think the license move with me when I transfer the website to another domain, right?
Thanks for letting me know.
Best regards.
Hi, there’s nothing to worry about. You can do that for sure… Just send me an email when you want to change the licensed URL and I’ll take care of that. Thanks for the continued support
Thanks to you, Pirenko! This theme is quite great. I’ll do that and when I’ll be ready, I’ll tell you the URL.
Thanks again and have a nice day
Thank YOU 
Hi Pirenko, All my best wishes for 2018 !
I have PRESALE QUESTIONS :
1. when using WPML, in 2 languages : I want the user click on the flag language switcher BEFORE clicking the menu, since they arrive on the home page. I don’t want the flag INSIDE the menu.
1A > on desktop vesrion : can i put a round flag switcher in the left black menu, betwwen sandwich bar and” I”, just above the “i” ? Same than here https://rafaelnadal.com/quotes/ but with flag and above the Social icon 1B. > on MOBIL vesrion : can i put a round flag switcher in the menu, betwwen logo and sandwich bar ? like here http://nativewptheme.net/thirty_ninth/2. can i get a STICKY MENU in the TOP SCREEN area , like you use it on the portefolio page with “back to the portefolio” ? BUT I would like to get the same (a bit thinner) with a BREADCRUMBS and a “colored” text for active page. So that the user can always know where he is.
3. using YOAST is OK ? 4. using Contact form 7 ? 5. Using Gravity form ? 6. What Cache plugin do you recommand ? 7. on mobile phone version, image or thumbail can be displayed on 2 colums ? like on a iphone, with the Photo Application when viewing ALBUMS
8. Can i get a search icon linked to a search page or window in left black menu ? near the “i” or “side the square full screen icon ”?
Thanks for your help
9. can i use ELEMENTOR instead of Visual Composer wihout lossing any features /tools in your theme ?
10. would ou have any real website as realshowcase using your theme with a Horizontal top menu ? Thanks
Hi,
Thanks for reaching us!
Here are our comments:
1) That can be done
1A) Yes – the social network links are a customization
1B) You need to tweak the theme to achieve that
2) You need to tweak the theme to achieve that
3, 4 and 5) Yes
6) W3 Total Cache
7) Please send me a link to the page where you want to do this
8 ) Yes
9) You can use it, but you will not have all the elements that you see on the theme demos
10) No. If you are looking for that type of navigation you should check this theme https://themeforest.net/item/hook-superior-wordpress-theme/16278811
Cheers!
Hi, thanks for your anwers !! I love your verve theme but i’m afraid my user still need the classic top menu. And i do love your full screen caroussel : named as” Caroussel portefolio homepage” (giant blue wave) or also “CAROUSSEL NAVIGATION homepage” (3 guys seat in mountain)
So, my question is : 1.if i buy the HOOK theme, can i do a home page similar to these 2 verve home pages ?
2. with these details : - flag anguage switcher - search icon - menu (and drop down menu) - the bottom page carroussel “related subject” on verve (with video included)
About my previous 7.question have a look there
https://www.google.fr/search?client=firefox-b&dcr=0&tbm=isch&sa=1&ei=mFxLWpjOMYfxvAT2nZeYCQ&q=iphone+album+photo+app&oq=iphone+album+photo+app&gs_l=psy-ab.3...85527.86933.0.87232.6.6.0.0.0.0.0.0..0.0....0...1c.1.64.psy-ab..6.0.0....0.YIPu_eFyVxI#imgrc=4OtvMp2HAhkRRM: or there : https://www.google.fr/search?client=firefox-b&dcr=0&tbm=isch&sa=1&ei=mFxLWpjOMYfxvAT2nZeYCQ&q=iphone+album+photo+app&oq=iphone+album+photo+app&gs_l=psy-ab.3...85527.86933.0.87232.6.6.0.0.0.0.0.0..0.0....0...1c.1.64.psy-ab..6.0.0....0.YIPu_eFyVxI#imgrc=SvvubBYMJYOWGM:Thanks
Ok… About the Hook theme: the answer to both questions is yes.
About number 7: you will need a plugin to achieve that.
Let me know if you buy one of these themes and need help with something.
Cheers!
Hi Pirenko Team, If i want to reproduce this kind of “vertical pannel slide portefolio” inside a page, but not in a header, can i do it ? can i do it with Slider revolution ? or do i need special other tools or coding skills ? Thanks again,
You don’t need any coding skills and you can have it on the middle of a page (it does not have to be on the upper part). Thanks!
Hi, I see there’s an update of the theme. What are the main updates? Thanks.
Hi,
Thank you for purchasing!
You can check the theme changelog here https://themeforest.net/item/verve-highstyle-wordpress-theme/14758884
Cheers!
exuse me, i have installed in a dev environment, to check if all running good. Now i try to install in the main domain and i got error. License already activate. How can i change the main domain??Thanks.
Hi,
Thank you for purchasing!
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!
