108 comments found.
Hi,
I’m trying to install my license but I have this error. Can you please help me?
“Licence key not found. Make sure you have copied your licence key exactly as it appears in your receipt”
Hi,
thank you for choosing Certy theme.
Please submit a ticket in https://pxlab.ticksy.com/. We will review the issue and will get back to you with an answer.
Hello , hope you doing well
Image on Card Widget Not Showing, some of the people that saw the website the image appear & many don’t
i checked with different browsers, can’t pin point the issue
Hi,
please submit a ticket in https://pxlab.ticksy.com/. We will review the issue and will get back to you with an answer.
No i can’t post a ticket cause the support period expired & this issue is an Essential major Error with the theme that if not fixed no use of the theme & for that reason it should not covered by a Support period
Send by email from this page https://themeforest.net/user/px-lab your request, please.
ma la licenza vale solo per un sito web oppure posso fare piu siti web ad esempio per me mia madre e mio padre
Hi, please provide your request in English.
but the license only applies to a website, or I can do multiple websites like my mother and father
due to Envato market rules, if you’re using the Regular license, then each of theme’s copies can be used only for one website, for every new website you’ll need to buy one more copy of the theme.
If i want buy a license fore more site what i must do ?
You’ll need to buy from Boombox theme page the regular license again: https://themeforest.net/item/boombox-viral-buzz-wordpress-theme/16596434?ref=PX-lab
Prepurchase question: Please forgive me if my question is so basic, I am new to wordpress. questio is will I be able to change the order of the sections, also I am thinking of adding a video link at the top near share link. Is it feasible?
Hi,
thank you for your interest in the Certy theme.
Yes you can reorder sections as you want, according to your second question could you show on the screenshot, where exactly do you want to add it?
Hi sure thanks for confirmation, I have added screenshot here https://imagebin.ca/v/4C9nBEUplYet
You can add any button above the share button line, unfortunately for adding button exactly to that line, there will need a lot of custom changes.
Is this template abandoned? There haven’t been new updates for months.
Hi, we’re planning to release the first update in this year within this 2 days, besides that we’re planning to update the topic periodically
It has been 13 days and no release yet. Sadly I think I am going to purchase another template.
Hello… when I post a portfolio post with a video, the video won’t show and the Chrome Console tell me “Refused to display ‘https://www.youtube.com/watch?v=bgwgKPRcAQE' in a frame because it set ‘X-Frame-Options’ to ‘sameorigin’.”
I solved the problem (changing watch?v= with embed/) but I suggest you to publish soon a new update because your theme has few bugs… for example, the image on the left sidebar and on the right sidebar must be named with 195×195 suffix because in others cases it don’t works… the primary menu don’t works (it shows the vertical menu)... you don’t have an icon for the portfolio section and something else… please update!!!
Hi,
Please post it directly to support portal https://pxlab.ticksy.com, our technical team will take care of it asap.
Thanks.
so, is this rtl supported yet?
Hi there,
It’s in our pipeline, will be available soon with next updates.
Thanks.
Prepurchase Question: Hello we need this for a team, can we create more than one profile?. can we create a profile for each person. thanks
Hi,
You can try to use wp multisite for this purpose.
Thanks.
I just renewed the support, why I can’t send you a ticket? Please, it’s urgent
Hi,
You should be able to open ticket https://pxlab.ticksy.com . Email us via form here if you still have difficuties https://themeforest.net/user/px-lab#contact .
Thanks
Does the mobile version support a sticky header?
Hi,
Currently not, we’ll consider adding it.
Thanks.
Hi there!
I opened a ticket on your website yesterday but still no answer.
Here is the link: https://pxlab.ticksy.com/ticket/1527484/
Best regards, ci_design
Hi there,
Our support team review all the tickets in the queue, it may take up to 1 business day, as I see we already get back to you there.
Thanks.
when it will be updated ? I am worry to buy and not sure if it will work with the latest wp update !
Hi there,
Theme is working fine with lates wp version, there is no need for update for it.
Thanks.
is it RTL supported and if it is .. do you have RTL demo link?
Hello, thanks for the interest in our theme, we are planning to add RTL within this year.
Hi! Will this theme work on WP 4.9.3? (I realize its not yet officially supported)
Hi,
Sure, we’ll update it info soon.
Thanks.
when clicking an item of the vertical menu – the page scrolls to the selected section but the title off the section is not in the view – its outside the visible screen – how can I fix that?
Hi there,
Please post your questions directly on our support portal https://pxlab.ticksy.com/, our team will help with all your difficulties.
Thanks!
I need to add and edit the Items to the vertical menu – how can I do that? If I add a menu item, the icon is missing? and how can I rearrange the menu items?
Hi there,
Please post your questions directly on our support portal https://pxlab.ticksy.com/, our team will help with all your difficulties.
Thanks!
Hi, I’m trying to change the font through the customization function. and I’ve also put my Google API Key. The tab on Main Font Family, Heading Font Family and so one are empty and it says: No results found. What am I doing wrong? Thank you for your time.
UPDATE* Forgot to enable WEB FONT DEVELOPER API at the API Library UPDATE So the issue is resolved.
Hi there,
Sorry for delay in response – our team was on vacation and now we’re back. Please open a ticket https://pxlab.ticksy.com and our technical team will assist you.
Thanks!
hi developer demo import but not show my site ismailsato.com
Calendar is not working. Only display “Schedule An Appointment” button.
