1411 comments found.
My logo isn’t showing on sticky header when you scroll.
Hi, can you please contact us via our contact form here https://themeforest.net/user/codexthemes and provide your URL as well as wp-admin access? We will check your installation and give a feedback to you.
Hi There,
I am trying to add skill shortcode in diagram element in VC. But after I save the changes it is converting to this ‘[skill title=kill title=kill title=kill title=]’.
Kindly let how can I solve this.
Hi, Can you please contact us via our contact form here https://themeforest.net/user/codexthemes and provide your URL as well as wp-admin access? We will check your installation and give a feedback to you
Hi! I have a problem with Layer slider activation. I can use it, but i don’t able to import because “LayerSlider product activation was canceled on this site”. But in the Product activation box is Actived. When i push the update button I get the error message that “Please enter a valid Item Purchase Code” I tried thema’s license code, but it does not work. 
Do you have any idea? Thanks
Hi, sorry for this small delay. Can you please contact us via our contact form here https://themeforest.net/user/codexthemes and provide your URL as well as wp-admin access? We will check your installation and give a feedback to you.
I am using Rocket Landing Page demo theme, I can’t find the instructions for this demo, to recreate the signup form, and also how can I adjust the position of the logo please? The logo is showing “margin-left: -269px;” in screentools, this is an INLINE style that the custom CSS can’t override. Can you tell me where the negative margin affecting the logo and navigation is coded so i can adjust it, thanks?
269px is my logo width so the theme is creating a left-margin from this figure, where can I adjust this please?
Hi, sorry for this delay because of the weekend. Can you please contact us via our contact form here https://themeforest.net/user/codexthemes and provide your URL as well as wp-admin access? We will check your installation and give a feedback to you.
Scalia One Page Child Theme When making changes using the customizer, changes does not get saved down. No errors are show in the console when working in the customizer / when saving. I selected the default WordPress theme, and had to disable the Scalia theme elements plugin to get the customizer to save down any changes. Let me know if there is anything else you require for you to assist me
Hi, would you be so kind to contact our support team at https://codexthemes.ticksy.com/ and provide your URL as well as wp-admin access details? our support team will check ist asap. Please provide your ticket number after submitting.
i get following error when accessing my website
Call to undefined function gettaxonomyaccess() in /home/kedianom/public_html/wp-content/themes/scalia/inc/content.php on line 49
Sorry for this delay. would you be so kind to contact our support team at https://codexthemes.ticksy.com/ and provide your URL as well as wp-admin access details? our support team will check ist asap. Please provide your ticket number after submitting.
Can somebody here tell me how to choose a custom page as the home page? This theme is not allowing me to do so, and the support team i non-responding… it’s very dissapointing!
I’ve been asking for help multiple times now…. they do not respond!
Hi, sorry for this delay, we have a weekend. Did you follow the instructions here http://codex-themes.com/thegem/documentation/#setting-up-homepage ? If this doesn’t work, please submit your access details, we will check on Monday morning (European time zone)
Hi,
I have installed theme and import demo data but i didn’t find “FULLWIDTH VIDEO BACKGROUNDS” page.
Please help.
waiting for your answer
hello ??
Hi, pls. provide the wp-admin access. Please use our support system at https://codexthemes.ticksy.com/
its not possible for me to give you admin access.
Just please explain here. How to set “fullwidth video background with overlay color” like in your example page.
OUR AWESOME SERVICE GIVES YOU
http://codex-themes.com/scalia/fullwidth-video-backgrounds/Thanks.. I have sorted out.
Hi, thank you for letting us know
I can’t even get to choose which homepage I wan’t…. I’ve done it in the traditional way, but the theme won’t let me.
Sorry for this delay, it is because of the weekend. We will try to reply asap
Hi, Hi, sorry, not quite sure what do you mean. Can you pls provide more details about every issue with screenshots? You need to change slug in the portfolio post type? If yes, add this code to the functions.php of the child theme:
function scalia_portfolio_post_type_change() {
$args = get_post_type_object("scalia_pf_item");
$args->rewrite["slug"] = "YOUR_NEW_SLUG";
register_post_type($args->name, $args);
}
add_action('init', 'scalia_portfolio_post_type_change', 10);
YOUR_NEW_SLUG – here you need to set your new slug. After changing slugs, please visit “Permalink Settings” page and click on “Save changes”.
Thank you for your reply. I’m starting to understand how the theme works. Took a while but getting a grip of things now. Only thing is, that the layerslider, which was working fine, has stopped working all of a sudden. It’s a videoslider, and just shows the thumbnail picture from youtube, and you can’t play it or anything…
One more thing: The Styled Image Gallery has stopped responding when I tick on or off “No Gaps” – it just stays with gaps between the images. The problem started the same time with the video not responding… Maybe the root cause is the same??
?
Sorry for this delay because of the weekend. would you be so kind to contact our support team at https://codexthemes.ticksy.com/ and provide your URL as well as wp-admin access details? our support team will check ist asap. Please provide your ticket number after submitting.
I really need help to chang things. I have spend a lot of time trying to switch out content of demo import, instead of having to do it from scratch, but I just can’t make it happen no matter what I do… “Portfolio Set Slug” seems to be the way, but I can’t find that?? Like I gues I need to make a new portfolio, but where do I find the set slug name for that so I can put that in instead??
Please help. Just bought this theme, and can’t do anything without great difficulty…
Thanks
Hi, would you be so kind to contact our support team at https://codexthemes.ticksy.com/ and provide your URL as well as wp-admin access details? our support team will check ist asap. Please provide your ticket number after submitting.
Yes, I have done so now. Currently awaiting reply.
Sorry for this delay, it is because of the weekend. We will try to reply asap
Hi,
I can’t seem to do any sort of fullwidth content – I have been struggeling to make a video full witdh background video…!
Please help. Thanks!
Hi, would you be so kind to contact our support team at https://codexthemes.ticksy.com/ and provide your URL as well as wp-admin access details? our support team will check ist asap. Please provide your ticket number after submitting.
The Customizer doesn’t work , how is it possible to make the changes that the customize function offers ?
Hi, What is your theme version?
it’s the latest version of scalia , the scalia_get_option function seems to be the issue cause the theme options doesn’t work
Hi, pls. provide the wp-admin access and give few screenshots what you need to change.n Please use our support system https://codexthemes.ticksy.com/
Hi, where I can find the layer slider code? I transfer my web site from a demo to the official site and now the layer slider doesn’t work because my code is used in the demo site. I canceled the code from the old site but I have to put it in the new one. Thank you
Hi, would you be so kind to contact our support team at https://codexthemes.ticksy.com/ and provide your URL as well as wp-admin access details? our support team will check ist asap.
Hi Guys, a presale question.. I see you built both The Gem and Scalia themes.. which one do you recommend to use..?.. What is the difference between both..in terms of features, easy of use, customization level and performance..?
Hi, thank you for contacting. We have already replied in “TheGem” comments section
Hey there! I know my support expired, but I just noticed that the Nivo Slider is everything but not responsive at all! 
But it should be, right?
And I can´t find a way to set it to being responsive on my devices…it´s cut off like hell…
Can you please help me out? This is very important for me!
THANKS!
how can i remove spacing header logo
check the sample image
Hello. We create a very nice site with this theme but it seams it have a problem with the RTL of the full width containers. I used the build in “Stretch row” Function and it breaks the container in RTL version – you can see here: https://www.tradescrypto.com/?lang=ar Can you tell me why is that and what we can do to fixed it. Thanks.
Hi, would you be so kind to contact our support team at https://codexthemes.ticksy.com/ and provide your URL as well as wp-admin access details? our support team will check ist asap.
Will this theme allow me to place buttons in the menu?
Hi, sorry for this delay because of the weekend. Yes, few lines of the code, we’ll help you in our support forum.
Dear CodexThemes,
where can i find the php file to customize the Search Results page?
Thank you!
Hi, /wp-content/themes/thegem/search.php Before the editing copy this file to the child theme for the safety feature updates.
Hi, I’m using Scalia theme and there isn’t any search.php file in the theme folder.
Hi , i’m using Scalia Theme and I can’t find search.php file. Where can I find it? Or is there another file to customize the Search Results page? Thank you for your answer.
Hi, /wp-content/themes/thegem/search.php Before the editing copy this file to the child theme for the safety feature updates.
Hi, I’ve just upgraded to the newest theme and WP 4.9.4 and suddenly in Chrome, my 3x columns in my portfolio are wrapping the 3rd picture to the next row (only on laptop). This does not happen in Safari, Firefox or on larger desktops. Any ideas why this would be happening all of a sudden?
Sorry for this delay because of the weekend. would you be so kind to contact our support team at https://codexthemes.ticksy.com/ and provide your URL as well as wp-admin access details? our support team will check ist asap. Please provide your ticket number after submitting.
OK, I tried that and the site says my support for this item has expired and I must purchase a renewal for it. While i understand the need to continue your revenue stream, this appears to be a bug in your upgraded theme package and not me needing help with installation on a new site. I’ve had this site up for 3 years and it only happened with the new Wordpress installation with Scalia 1.5.2. Please let me know how I should proceed.
Can you please contact us via our contact form here https://themeforest.net/user/codexthemes and provide your URL as well as wp-admin access? We will check your installation and give a feedback to you.
