7929 comments found.
Dear,
All of our product page is acting out..after the theme update I made yesterday
Left side category and banner is not showing.
http://prntscr.com/jflcpwour website is kraccess.com
Hello there,
Thank you for reaching us. I checked your website however i am not able to reproduce this issue. Here the screenshot: https://drive.google.com/a/transvelo.com/file/d/1buxpmMdCwEb9Zjofcn8UyYAZA1cCBJv0/view?usp=drivesdk
Please test and email to our support if you have issue.
Thanks, Farook
keep getting error message whenever i try to import demo data. Error: Internal Server Error (500)
Hello there,
Thank you for purchasing our theme and for reaching us.
Error 500 is a common error message. You can find details about the error in your error log which you can send me and I can tell you what exactly is causing the error. The most common reason is the memory exhaustion error which happens when your host allows you low php memory_limit. You can install this plugin : https://wordpress.org/plugins/wordpress-php-info/ and after activation please navigate to Settings > PHP Info and search for memory_limit. If it is less than 256M, you need to contact your host and ask them to increase.
Thanks, Farook
hello,
Our mobile header category navigator isnt working.
The touch isnt working. Can you guys help? https://prnt.sc/jfcm88Dear Themeforest,
We really need help on this issue.
We’ve installed a brand new electro theme locally and checked the settings but all seems ok but mobile menu isnt working!!
Hello there,
Thank you for reaching us. Please make sure you assigned menu for off canvas menu location in Appearence > Menus > Manage Locations.
Thanks, Farook
Dear,
I’ve been trying to edit home V1. We want to add few more categories for customers to see on the main page.
I’ve read comments but dont understand how to do it.
How can I add adblocks and categories lists on home v1? I can see it on WPpageBakery but dont see it on homev1 options.
Thanks
Hello there,
Thank you for reaching us. Please make sure you’ve enabled this for Visual Composer to work : https://drive.google.com/file/d/0BxmC16gQK81fME5qX2lzNDRUZjQ/view?usp=sharing
Thanks, Farook
Hi, I have some pre-sale questions, please.
1-Can your theme be used to build a multi-vendor market place ? If yes, which multi-vendors plugin is your theme compatible with ? Dokan plugin or what?
2-Does your theme compatible with woocommerce social login plugin?
3-Does your theme compatible with WMPL ?
4- Does your theme support Arabic and rtl directions in perfect way in case of using multi language
5- Does your theme have a child theme that can be used without facing any problems especially whit Arabic and rtl direction in a multi language marketplace website?
6-Does the theme include filter , size guide and compare feature of the products in the store . If no Is the theme compatible with the plugins that do that?
Best Regards
Hello there,
Thank you for your interest in our theme.
1. Electro is a WooCommerce theme and it supports all the features of WooCommerce. However “Vendor Management” is not a feature of WooCommerce. There are plugins like Dokan, WC Vendors, etc that allow you to extend WooCommerce into a vendor management system.
The theme is compatible with Dokan and WC Vendors, and we provide basic compatibility support. However we do not provide support for its features or non-availability of features.
2. The theme does not have any social login features. However you can use a third-party plugin to achieve this.
3. Yes, the theme is compatible with WPML.
4. Yes, our theme compatible with RTL.
5. We provide child theme with bundled package. You can add your customisations there.
6. The theme does not have any custom filter widgets. It supports all WooCommerce default filter widgets.
Hope this helps. Let us know if you have any other questions.
Thanks, Farook
Thank you for your replay.
5- When using your child theme, will I face any problem with Arabic and rtl direction in multi languages site? Actually, I worked with one theme from other author that has a child theme, yet many issues occur with rtl directoin in Arabic when using WPML . But their parent theme work well with rtl. So I’d like to make sure of that point.
Hello there,
Thank you for reaching again. Our theme works fine with both parent and child theme.
Thanks, Farook
Dear,
Seems like mobile main UI alignment is little off (leaning towards left)
How can I align all to center?
http://prntscr.com/jf50cz https://prnt.sc/jf50azThanks
Hello there,
Thank you for reaching us. I checked your website however i am not able to reproduce this issue. Did you check after clearing your browser cache ?
Thanks, Farook
Yes, It still doing this..Could you help?
Yes, It still doing this..Could you help?
Hello there,
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your FTP and WP admin details we will check.
Thanks, Farook
Dear,
Ran into few questions (mobile UI) After theme update.
1. How can i remove the white margins on top of logo? 2. Menu navigation touch isnt working also how can I make the 3 stripes bigger? 3. How can i change the wording “search product” into something else
Ref image here
http://prntscr.com/jf4sxxThanks!
Hello there,
Thank you for purchasing our theme and for reaching us.
1. We checked your site now however space in mobile header already removed.
2. Please use below css to change font-size for offcanvas icon
.off-canvas-navigation-wrapper .navbar-toggler { font-size: 30px; }
3. The “search product” text is in WooCommerce search widget which comes from product-searchform.php file which is located at /plugins/woocommerce/templates/product-searchform.php You can overrid this template to child theme and change text.
Thanks, Farook
Hi Farook,
Our mobile header category navigator isnt working.
The touch isnt working. Can you guys help? https://prnt.sc/jfcm88Im not sure if the setting is wrong..but our mobile menu isnt working. No response when we touch it on our testing phone.
Could you guys help.
Hello there,
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your FTP and WP admin details we will check.
Thanks, Farook
Hey, i’ve noticed an issue with the sorting algorithm you guys are employing as it seems to be only comparing the first digit of a number instead of the whole number. This is causing 3 digit numbers to be sorted ahead of 2 digit numbers with a lower first digit. For example I have the numbers 150 and 75 as sizes and it is putting the 150 size first, when clearly 75 is smaller then 150. Can you guys please fix this for your next update. It is causing a lot of organization issues on website
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please help me understand your issue with a screenshot ? Please email the screenshot to our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support
Thanks, Farook
Hi,
What’s the easiest way to change footer colors? I’m looking to change background color to dark and all fonts to white.
Is there any way that doesn’t require CSS? Because I only managed this so far.
.footer-bottom-widgets { background-color: #676768; }
.footer-bottom-widgets ul>li>a { color: #fff; }
Hello there,
Thank you for purchasing our theme and for reaching us. We does not have option to change footer background to light. You can use above css now. We will add option in next update.
Thanks, Farook
Hello Ibrahim. I need your help. Im not programmer, but I use your theme Electro in our eshop (http://eshop.strojsmalt.sk). I want to use ”Accessories”, but I dont know how to activate it. In product data we use Simple product only. If I try to enter keyword (search recommended product), always give me no results. Do I neede to activate it? Thanks.
Hello there,
May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
Thanks, Farook
HI, some question: is it possible to have the menu sticky on mobile to??? also the additional tabs dont show up on neither of the products already in the shop before i put in the name on the tab, think this should be pre-set since we have already products in the shop from before, and as is we need to go through ALLLLLL products to correct it, or is it something else ? beside this ITS A GREAT THEME
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please help me understand your issue with a screenshot ? Please email the screenshot to our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support
Thanks, Farook
Hello there,
Thank you for reaching again. We responded your ticket now.
Thanks, Farook
how can rename the top where it is written electro to my website name
Hello there,
Thank you for reaching us. You can change this from Appearence > Menus > Select Top Bar Left Menu and customise the text.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Farook
hi, is it possible to modify the Search Result’s page title “Recommended Products” to something else?
Hello there,
Thank you for reaching us. “Recommended Products” is a static block used as a jumbotron. A shop page jumbotron is assigned via Electro > Shop > Shop Page Jumbotron. You can edit and update Jumbotron title from Static Blocks.
Thanks, Farook
Hi,
i will custom for mobile frontend, u can help me. u can see it https://ibb.co/jQrLM7 Thanks
Hello there,
Thank you for reaching us. Please update theme to 2.x we moved the menu icon before logo in 2.x. Please follow the guidelines here : https://docs.madrasthemes.com/electro/topics/getting-started/upgrading-from-v1-x-x/ before updating from 1.4.x.
Thanks, Farook
Hi there,
1. I would like to shift the “all departments” menu more to the left in header v1. Kindly share a code snippet I can use in custom CSS to make this possible. Thanks
2. I would like to change the colour of the “all departments” menu to a custom color different from the theme color. Kindly share a code snippet I can use in custom CSS to make this possible. Thanks
3. How do I make the “all departments” menu appear in header v4? Kindly share a code snippet I can use in custom CSS to make this possible. Thanks.
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please help me understand your issue with a screenshot ? Please email the screenshot to our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support
Thanks, Farook
hi, i dont like to use this http://prntscr.com/jeevff for mobile, i preferred footer like desktop version which just copyright and payment logo. Please help
Hello there,
Thank you for purchasing our theme and for reaching us. Please use code from below link to change mobile footer like desktop.
https://gist.github.com/jmabbas/230756c68983daf294a06813fed20b68Thanks, Farook
getting error style sheet is missing please help
Hello 
Please make sure that installing theme you are uploading corrent package. Follow instructions in link: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Let me know if that worked.
Thanks, Michal.
Hey guys, I would like for my slider to occupy 2 thirds of the screen, and for the other third to be three ad blocks one on top of the other, like you did here: https://demo2.madrasthemes.com/electro/home-v4
Hey
Please create new support ticket with your request and wp login details via https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support – we will setup it for you
Thanks, Michal.
I changed the category name for the vertical all departments drop down in the electro > header section, but it is not showing, see it on my site: https://www.qlbessia.com.ar/
Hello there,
Thank you for reaching us. The above option will work only on Header v1 however for Header v5 and v6 we will add option to change category name in next update. You can use code from below link to update text now.
https://gist.github.com/farookibrahim/09f126e7728f79e13719f5836ce4866cThanks, Farook
Asalamu Alikum Ibrahim, Its over 1 day and 12 hours for opening support ticket. Will you please Review ? Ticket 27267
Hello,
Our response time is 1 business day. We are closed on Sat and Sun. We will take a look and get back to you asap.
Thanks, Michal
