179 comments found.
Is there a possibility to use the font of Penumbra like in the image ?
Hello,
You didn’t send us any image, so we can’t respond accurately to your question 
Best,
Edge
Like this. https://ibb.co/cnJXfd
Hi,
This is Playfair Display font family that is included in Penumbra theme. However, this color scheme is something that is not included by default and you may choose only 1 solid color for your font.
Best, Edge
Hello Edge Theme, I want to ask if there is any chance, you can share your Freelance Home Page slider theme? Because I have a license of Revolution Slider. But im struggling to do the same as your Freelance Home Page. How did you manage to do the menu color changed each time depend on the image color? Much thanks.
Hello,
Thank you for writing us!
It would be best if you could submit a ticket here https://edge.ticksy.com/ and include your website URL, as well as wp-admin details, so our support agent can look into your set-up more and possibly import demo slider on your behalf.
Edge
Hi! Love to buy your theme, just one question: Is it possible to use my own fonts?
Kind regards, Jenna
Hello there Jenna,
Glad to hear you like Penumbra. Yes, you are able to add your fonts.
Best regards, Edge
Impossible to import DEMO content… Every time it stops at 90%, and every time I follow the instructions. DEMO content import is not working at all, it’s the only theme I known that it’s so hard!
Hello there,
Thanks for writing in.
In 99% of the cases, issues with demo import are due to server resources/configuration.
Please take a look at these articles: https://edge.ticksy.com/article/12617/ and https://edge.ticksy.com/article/10241/
If you have any further questions, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will assist you.
Best Regards, Edge
Hello, quick pre-order questions: 1) how many pics I can put inside one portfolio? In demo I see 9 inside each. Is it possible to add more or 9 is the limit? 2) Also, is it necessary that in text home page, the text is always a link or can I just leave it as a statement-sentance. Can I just leave it with no hiperlinks? Thanks! PS: Love the theme
Hello there,
Thank you for taking interest in our Penumbra theme.
1) There is no limit for single portfolio item and images you want to add there.
2) Yes, there you could add just text, without links.
Glad to hear you like our theme.
Best, Edge
Great theme but lot of bugs…
Sticky header doesn’t work at all. Even if I choose Sticky on scroll up/down it doesn’t scroll with the page. I also put Scroll Amount for Sticky 50px for example, but doesn’t work either. How can I fix this problem???
This and installing DEMO Content nightmare make this theme useless.
Hello,
We are glad to hear you like our theme. Since we located your ticket with same topic on our support forum, our agent explained you there how this works. Please, check response there and continue conversation with our agent who will help you to setup your site within our theme.
Best,
Edge
Hi,
great theme … could you please help me to add two categories or more on the page options, not just one ? Thank you
And also, i would like you to help me with a small problem …
If i have a “href:mailto” and click on the link the website remains stuck in the preloading transition. Could you please help me solve this ?
Hello,
Thank you. Please, submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you with any of our theme options or any doubt you have.
Best, Edge
So how exactly do I import the demo pages because there is absolutely no instruction nor easy-to-find files. 
Hello,
Thank you for choosing Penumbra! When you go to this article https://edge.ticksy.com/article/12617/ you will see all necessary information regarding successful demo import. Please don’t skip any steps. Thank you.
Edge
Hi,
I love the theme, it is great, but … could you please help me to allign the logo in middle of the headbar ? I’ve searched for the option in theme panel. Maybe in future updates you will think to add this option
Hello,
We don’t have centered header type in Penumbra theme, but it’s featured in some other themes of ours. We will forward your suggestion to our features list and perhaps our developers will try to include it in some of the next theme updates. Thank you very much.
Best, Edge
Also, where can i find the Custom CSS field in theme options ? I’ve seen it in documentation in “General” but i don’t see it in back end. It is only the field for Custom JS
Hi,
For all support-related requests, please forward your question to our support team https://edge.ticksy.com/ and they will assist you with anything you might encounter.
Best, Edge
Hi,
I’m trying to submit a ticket through support but can’t find the theme ‘Penumbra’ when choosing the category.
Could you please help me with code to disable link when viewing portfolio items in the portfolio grid. I’d them to appear without the option to click through to the actual portfolio item.
Also, Is there functionality for the user to filter portfolio items by category, via a menu?
Thanks,
Hello garethandrews91,
Penumbra is on the list of supported themes, as you may see here https://www.screencast.com/t/ZHFlMwxei , please try again, our agents stand at your service.
Best, Edge
Found it! many thanks.
You’re welcome,
Best, Edge
Hello, When I import the demo, the only thing I have in my pages is file called “SAMPLE PAGE” what am I supposed to do with that??? I thought I would have the whole demo site, it said that it imported everything it took a few minutes until it arrived to 100% but then I went to Settings > Reading > chose a page as home page and only one page shows up what’s going on?
Hello,
Thank you for purchasing our Penumbra theme. You may find helpful information regarding demo import here https://edge.ticksy.com/article/12617/ For all other requests, please submit a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you.
Best,
Edge
I’ve created a ticket 4 days ago and still waiting for an answer, I tried everything you said, it did not work, I stayed 45 minutes on the phone with my VPS hosting company, still nothing… Please see ticket https://edge.ticksy.com/ticket/1507886 and let me know what to do.
One of our agents has already referred to your ticket and imported demo content on your behalf.
Best, Edge
Awesome, Thank you so much!!
You’re welcome! Our support team stands at your service in case you need anything else
Hello. I’m interested in buying your theme for my portfolio. It looks super nice but I saw the last update was in November 17. When will you release the next update ? I’m afraid a “not updated” theme could be an issue. Also does the theme come with Visual Composer? Many many thanks. Best
Hello LauraVictoria,
Thank you for taking interest in Penumbra! We release new updates to keep up to date with current versions of WordPress and bundled plugins. When you purchase any of our themes, you receive WP Bakery (formerly VC) along with other pre-packaged premium plugins, that you may update yourself, or refer to our support agent for assistance.
Best, Edge
great theme! I’ve do a ticket days ago but you have not yet answered me…can you check please? thanks i wait your reply
Hello,
Thank you for contacting us. We are a bit overwhelmed with support requests these days, so we ask for a little bit of patience. One of our support agents already responded to your question.
Best, Edge
Hi, is it possible to have the “Portfolio masonry joined” for “web version” and the “Portfolio Masonry” (or standard) for the “mobile version”? Thank you!
Hello,
Sure, WP Bakery plugin that we use for building content in our Penumbra theme supports hiding rows for certain screen sizes, so you may create two different sets of Portfolio Lists; one that will be displayed on mobile and tablets while other is hidden and vice-versa.
For any other theme-related question, please submit a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you.
Thank you, Edge
Hell,
Thank you for your kind words. Please, check this article to see solution for common issue with demo import https://edge.ticksy.com/article/10241
For any further assistance, our support team is on your service at https://edge.ticksy.com/ Just submit a ticket and include your site URL with wp-admin access.
Best, Edge
Hi. I really love your themes. I have two questions before purchasing the theme 1. Can I use the black and white layouts simultaneously? 2. Can I add the cart icon in the header bar? So if, an item is purchased it is reflected immediately.
Thanks!
Hello,
Thank you for your kind words. 1) Yes, you could make theme skin on global level https://www.screencast.com/t/fFvqnSyVR but also page skin under each page https://www.screencast.com/t/UK8QEdxsmi 2) Yes, and here is an example from our demo site http://penumbra.edge-themes.com/shop-three-columns/
Best, Edge
Great! Thanks
You are welcome!
When will the update for Wordpress 4.9.4 will be released?
Hi there,
Our options framework is already tested with latest WordPress version and theme is compatible with latest WP so you can proceed with update.
Edge
Hi,
Any chance you can look at the outstanding ticket that we first notified you about 4 days ago (5 days ago via email)?
Ticket number 1466801
Thanks,
Ian
Hi there Ian,
Your ticket is assigned to our agent who is working on it so you could check response on ticksy soon.
Edge
Hello,
Thank you for taking interest in Penumbra. Yes, there is option to choose Sticky as header behavior https://www.screencast.com/t/Wvwsw7P1Best regards,
Edge
thanks for the reply, you have planned updates for the template ?
You are welcome. Yes, we are working on new theme updates.
Best,
Edge
I cannot change the penumbra logo after importing the demo content. How do I do that??
Hello,
Just go to Edge options > logo and there you could upload logo images https://www.screencast.com/t/nxPTUrJahkh3 For any other doubt, our support team is on your service at https://edge.ticksy.com/Best,
Edge
