166 comments found.
Hello, I was wondering do you have special dimension/size for the product images? It seems that you use 810×1080 pixel. Is that mandatory?
Thanks.
Thank you sir, apologize for the late response.
No problem.
Hello. Last update 1.6.5 is not working from insight core eg. error 404 not found
Hi.
In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
Well my support expired. I think its your hosting problem. (I can still update manualy)
Hi,
When I try to change Header Type or Logo width in Customize, nothing happens… Can you help me?
Thx
Hi,
In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
Hello the Query Monitor tells me the insight-core is very slow also mags the backend very slow … is their anyway to fix that ? https://puu.sh/ALOad/40e4c6a1b9.png here a screenshot …
Hi,
I’ll release the update version soon.
Regards,
TM
Hello, I was wondering why in my product detail all images are blur? but zoom hover is working well.
Please help, Thanks.
Hi, please submit a ticket here (remember to add your website info) then we’ll help you check and fix this issue soon.
Thanks for your response. I still working in my local. I was wondering is there any exact size for the product images?
And can I change the page title “Shop” ini product detail? how?
Thanks
Our developer will guide you, please make the support request.
Hello, I just make a ticket, please check:
22278 product image not showing
thanks
Tell me your ticket number, I’ll follow up
22278
Thanks
You can reply the ticket. Our developer has replied.
Hello, yes it has replied. But I still have the problem, I has replied to your reply 
Thanks
Just reply your ticket, our developer will follow it.
Thank you
I think it works now. Thanks a bunch!
You are welcome.
Hello, just bought your beautiful theme. I was wondering how to hide the login menu?
Thanks.
Hi, You can edit the top menu in Appearance >> Menus ( http://prntscr.com/jut00l )
hello I’m having trouble with instagram homepage, it just loads a text “[snapppt_embed embed_type=”grid”]” hope you can answer this
Hi,
Thanks for reaching us. Please open a support request at http://support.thememove.com and our developer will check your site for you
Best Regards, TM
Hi, I’ve purchased and install your theme and also submitted a ticket (#21636) through your support forum but no response.
There’s no pictures showing under ANY products in ANY category, also the menu changes completely between the startpage and the shop-pages. Please get back to me ASAP!
Hi,
We ensure the response within 2-3 working days. And you got it after 17 hours. So, please be patient and our developer will help you to solve all issues.
Best Regards,
TM
Hi no developer has addressed my issue yet. Instead you closed my ticket and you can’t reply to your support-e-mail. It’s been 5 days.
Hi,
Our developer has provided the solution but you haven’t replied, so, he doesn’t know if you need further help: http://prntscr.com/jre37p
After 5 days of no response, the system automatically closed the ticket. Please reply the ticket on the system.
Best Regards,
TM
Hi,
I wonder if it is possible to add 2 color filters for some product, for example one for wooden part and another for fabric cover? And when both colors are selected, the corresponding image is visible…
Thanks, Vladimir
Hi Vladimir,
It’s possible with Robin. You can see it here: http://robinn.thememove.com/product/belle-georgian-lantern/
Regards,
TM
I saw that, but I need more options. I tried to present what I need in the picture: https://ibb.co/czfztJ
Yes, please upload difference image for each variation which has 2 attributes Color 1 & Color 2 ( http://prntscr.com/joz0bw ). If have any difficultly, please submit a ticket here then we’ll help you soon.
Ok, thank you! I will buy Robin theme. 
Thank you
Hi,
There is a Fatal PHP error with PHP 7.2 version.
PHP Fatal error: Declaration of CMB2_Type_Checkbox::render() must be compatible with CMB2_Type_Text::render($args = Array) in /xxxx/xxxx/xxx/app-xxx/wp-content/plugins/insight-core/libs/cmb2/includes/types/CMB2_Type_Checkbox.php on line 13
Hi,
Please open a support request and our developer will help you
Regards,
TM
Hi, I am interested in ‘Robin’ wordpress theme. Is it possible to display the products without being the ‘price’ displayed? In other words, I want the products, featured products, etc. to be displayed as in one of the demo themes. I want to disable online shop as of now.
Thanks in advance, Wilson.
hello, where can i remove the item count or numbers for each product category on the product category page . Thanks
https://prnt.sc/j7mvw7 http://robinn.thememove.com/elements/product-categories/hi, i wanted to know whether this theme will support yith plugins, mainly yith multi-vendor plugin. Thank you
Hi,
They are free plugin on WP.org, so you can install them with our theme.
they are not free themes, its premium plugins. as its multi-vendor(market place) plugin, i wanted to know whether your theme is supported with yith multu-vendor plugin
Hi alhaddadits,
Did you mean this? It’s free: https://wordpress.org/plugins/yith-woocommerce-product-vendors/
Robin Theme is only compatible with YITH Wishlist and YITH Compare, please read the description. With other YITH plugins, I think it’s still working fine, but I’m not sure the style will match the theme.
Regards.
Hi, the preview of the cart does not work.
Hi,
I’ve checked it and it’s still working: https://prnt.sc/it39l2
I might be looking to Purchase this theme. Does it have user newsletter opt-in or MailChimp integration support ? Users would need to be added to the mailing lists when they sign up and then a feature on the site will have the admin sent them an update, featured product with price and information or specials that are on. Is this possible ?
Hi cyberion1985b,
Yes, Robin is compatible with MailChimp, so you can freely use it
Best Regards,
ThemeMove
Hello, I have purchased theme, but I’m not able to find slider in your theme package, and there is nothing mentioned about slider in your documentation. Can you provide demo slider? Kindly update about this asap.
Waiting for your response.
Hi RishiDB,
In the package we have already provided the sliders. If you cannot find it, let’s open a support request at http://support.thememove.com and our developer will guide you.
Hi, to add color attributes and their values for visual filter ?
Hi rabinpal,
In this case, our developer will guide you directly. So, just open a support request at http://support.thememove.com
Thanks,
ThemeMove
You also can find the instruction here: http://document.thememove.com/robin/index.html#attribute-swatches
The theme is wonderful and very complete, but I have a progem that in version 1.6 I can not apply the correction of the product carousel and when I apply the action only stays in loading and does not apply the correction, someone knows how I can solve this?
Hi civmexico,
Have you solved this issue yet? If not, just open a support request and our developer will help you directly.
Best Regards, TM
Hi! I can’t see the demo. Can you fix it, please?
Hi,
Everything is working good now. Please recheck it.
Best Regards,
ThemeMove
Hello, i installed e fresh version of wp, then followed your step to add the required plugins, then i tryed to import your data but no way, i got error every time i try, like a timeout. We got a FTTH so cant be connection problem. Any clue?
Hi logicsolutionitaly,
Thanks for reaching us about this issue. Please open a support request at http://support.thememove.com & our developer will help you to solve it
Best Regards, TM
