89 comments found.
Hi. purchased the theme. Problems with one click installation. I read recommendations on forum 1) installed php info plugin max_execution_time 300 OK memory_limit 256M post_max_size 256M upload_max_filesize 256M
2) wp-config.php mods define(‘WP_MEMORY_LIMIT’, ‘3000M’); (Save the file and clear your browser’s cache.) ini_set(‘memory_limit’,’256M’); ini_set(‘max_execution_time’,300);
3) tryed again 1click demo install and same problem
cURL error 28: Connection timed out after 10002 milliseconds
Tryinig manuall installation, but after 10 mints of importing xml data, It says error. I have Post; 9 – Portfolio 13 – Team 6 – Service 6 – Pages 48/51 – Media 168 – Forms 4 – Product 12
is it complete? pd: purchased code isn’t yet valid in your WP forum
Hi,
Please, open the ticket and send WordPress admin login info to us. Our support center: https://jwsthemes.ticksy.com Our team will check and assist you.
Best regards, The JWSThemes Support Team
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as I see, you are using FLOAT for positioning elements. Any plan to move to FLEX? Aprox when?
I sent a support ticket last week – would love a reply. Need the demo content since no demo files that came with download upload properly.
Please see ticket here: https://jwsuperthemes.com/forums/topic/how-to-install-theme-and-demo-content/ #16135
16135
Bloated, wow! Hopefully a PHP increase will help.
Hi info8create,
We tried to install the latest theme version for you.
However, your site have some the values too low.
So we can’t do it for you.
Please resolve the problem that we advised you before that!
Hope to hearing new news from you!
Best regards,
JWSTheme Support Team.
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Support |
Hi, I am planing to buy it. Can I access to admin on a demo wp? is the theme “white brand” for EDITOR user? (is for a client)
Hi,
Thank yo for interesting. You can’t access to admin on a demo WP. Please, view our description of our theme. If you have some question, you can ask here.
Regards, The JWSThemes Support Team
i just sent you an email with the questions. Thanks
Hello , I purchased you theme, I uploaded to my web site, it gives error that there is no style.css ..
I just bought the kitgreen kitchen theme today. trying to install on my inmotionhosting WP and hit a 500 server error while installing plugins. the hosting support says one of the plugins is conflicting with woocommerce or one the plugin upgrades casing the error. Can you help?
Thanks for the quick response. im not able to register for an account on your support portal because it keeps saying enter correct purchase id even though i am copying and pasting.
Hi,
You can open the ticket here: https://jwsthemes.ticksy.com
Best regards, JWSThemes Support Team
| Support |
The template is great but the support is not so great. I asked a question but no one answers me
Hi,
Thank you for contacting. Please, open the ticket and follow your ticket. Our team will assist you.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Best regards, JWSThemes Support Team
| Support |
I have added a ticket in the Forum and my content still has not been loaded. What is the problem
unable to change footer copyrights
Hello,
We messaged you several times but didn’t receive an answer.
We bought this theme, but we would like the .PSD files in order to adapt the theme for our website. Can you please give us an answer?
Thanks
Hi, I need the demo content please. I wrote you on facebook
Amazing Work, Good Luck With Sale :grin
Thanks! 
Thanks
Congratulations! Very nice theme, Good Luck With Sale 
Thanks!
Hi there, i just bought this as time sensitive and noticed I had to open a ticket to install the demo files, also noticed that you are not even open until tomorrow…. Please can you send me the files as I can tot wait till tomorrow. Many thanks
Im sorry, but im going to have to ask for money back on this and download another theme as we seriously havent got time to wait till tomorrow for the files.
All looks good, and my only issue is that the demo files are not attached. So please can you reimburse the payment. Many thanks
Hi, very sorry but this is far to late, devs need to be on the ball as they work very late to get deadlines finished. I bought a new theme after my last message and the is now 95% complete. Sorry, but im afraid that I need a full refund as I no longer wish to use the theme. Many thanks and good luck, however i would give people the opportunity to bugger up their own site by installing the demo files 
Hello… I still have not received my refund. Please can you do so asap please
Hi,
Thank you for contacting. Our support time is within 24 hours. You didn’t open the topic. Besides, you bought and open the refund too soon. We can’t refund it refund it for you. Reason: - Bought and opened refund within 24 hours. - We even installed full demo data for you. - This isn’t problem theme.
You should keep it for next project.
Best regards, JWSThemes Support Team
| Support |
Errr no.. I installed it as soon as I downloaded it, then I realised that you couldn’t instal the demo files. As I explained this was a time sensitive project and couldn’t wait another 12 hours for you guys to instal the demo files. This was all in the space of an hour.
How could you have possibly installed the files, when you had NO access, plus I also deleted the theme????
Thats just impossible!
Please can you refund this, as im not very happy with this response
Thank you
Hello.. Please respond!
Hi,
We are ready reply to you. Please, open a request refund and explain reason clearly: https://themeforest.net/refund_requests/new
Regards, The JWSThemes Team
Hello. This is brand new?!? Well done is my first impression.
What’s the SEO customisation like? Especially header tags [h1/h2 etc]... are these totally editable and seperate from font settings? I have had a nightmare with some themes in the past.
...also, on the upload image section of the contact form, what security is in place against corrupt file uploads etc?
...plus, is the shipping cart possible to switch off/hide? Not many kitchen companies sell online.
Thank you for quick reply – appreciated. Book a Design Visit form: are the form fields customisable so we can ask our own questions? Also, just for reference, does this form integrate with any mailing/database systems? Thanks again.
Great work! I wish you big sales! 
Thank you!
Congratulations! Nice Work, Good Luck With Sale
Thanks!
