89 comments found.
Any Updates for Slider Revolution and WPBakery Page Builder?
Hi,
Please do not update Slider Revolution and WPBakery Page Builder if your website is currently stable and using older versions. It’s best to skip the update, as it may cause compatibility issues with the latest plugin versions. You should always back up your site carefully before attempting to update the theme or any plugins.
To update a plugin, you can deactivate it, delete it, and then reinstall it through the required plugin installation process, and update to the latest version of the theme. If your site has customizations made directly to the parent theme, please proceed with caution.
Regards, the JWSThemes team
Hello,
Is the “Booked” plugin still included in the theme? I want to build a new website using this plugin. Since it is no longer available for purchase, I’m wondering if it is still included in the theme. If so, I will buy the theme.
Hi,
This plugin is no longer available for purchase, but it is still supported by our team and remains included. Therefore, you can install it and check for the required plugins. We provide support for bug fixes and security issues.
Regards, the JWSThemes team
Thanks a lot.
Is (RTL) Supported?
Hi,
You can use some RTL plugins. The KitGreen theme doesn’t show any demo of RTL.
Regards, the JWSThemes team
Hello, can i have different logo for desktop and different logo for mobile?
Hi,
Please open the ticket to our support center. We will check and assist you.
Thank you for contacting. In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://prnt.sc/xygsm2
All assistance will be provided through our Support Center. Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
No footer is displayed after updating to wordpress 5.8.3, WPBackery has the appropriate roles. What’s the problem
Hi,
Footer should display after updating to WordPress 5.8.3.
This is problem how to use. Pls, re-check your site.
Regards, The JWSThemes Support Team
| Support Center |
I run over 20 large websites, I use many solutions, I have quite a lot of experience, and in this case it does not work
Hi,
Updating to WordPress 5.8.3 doesn’t effect to the code. Please, let us know what case? Did you also install some plugin or what config? Please, clear and show some screenshot link for clear.
Please, try to save permalink and clear cache again.
Regards, the JWSThemes team
I’m out of support time. How can I update WPBakery
Hi,
Please, deactivate and delete current WPBakery version. The, install again.
Hi I followed all the steps to change colour, even deselected the less and reactivated it.
Colour and logos does not change from green
Hi,
Please, enable Less Design to On and change some values from Theme Options Panel and save.
If you have some questions. Please. open the ticket to our support center.
Regards, The JWSThemes Support Team
| Support Center |
Hello I am wondering whether the theme is compatible with language plugins like WPML. All of the sites I will create with this theme are trilingual. So it should support a language switcher. Thank you
Hi,
The theme is compatible with language plugins like WPML.
Thank you. And is it possible to place a “top menu” in the top bar instead of contact information? Could support assist with this if necessary?
Hi,
You can change it. We can’t support custom code, add some functions and add some features of functions.
However, we are happy to change small CSS or small changes. We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get very fast responses when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
in demo why the ” Back to top” button always visible? and in shop under each products why the title shows as “Shop single” can we disable the comment from blog and products page
Hi,
Thank you for your feedback. We checked and fixed the ” Back to top” button always visible. and in shop under each products , it should show product name. You can disable the comment from blog and products page via Theme Options Panel.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
ok thnx
Can the colour be changed from green to any colour i want
Hi,
Thank you for choose Kitgreen. Please, install and active all plugins. Please, follow the video and setup 1-Click import all demo data. Here: https://www.youtube.com/watch?v=UxIi81R16Hg&feature=youtu.be
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support team
| Support Center |
I am Trying to create a support ticket for KITGREEN as my wp bakery or visual composer is not showing correctly. When i go in the backend for my vc codes for telephone number they do not amach up and it looks like code. Also the KITGREEN template is not listed in the support list
Hi,
WordPress 5.8 used Gutenberg Editor for default. Please, install Classic Editor https://wordpress.org/plugins/classic-editor/ Please, choose this option: https://prnt.sc/1iiru27 if you want to use WPBakery page Builder.
Please, also install Widgets block convert to classic: https://make.wordpress.org/core/2021/06/29/block-based-widgets-editor-in-wordpress-5-8/Please, install this pluginL https://wordpress.org/plugins/classic-widgets
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Hi,
How to choose KitGreen category: https://prnt.sc/1iiuhgb Please, let me know if you don’t see it.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Is it compatible with the latest version of woocommerce
Hi,
Yes, KitGreen last update on 3 June 21. So, it’s compatible with the latest version of WooCommerce.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
I am looking to purchase this theme today, is it fully functional and working with woocommerce. Is Visual composer supplied and has a lifetime use with no yearly payments. Is the support quick
Hi,
Thank you for interesting. KitGreen is fully functional and working with WooCommerce. KitGreen uses WPBakery Page Builder for WordPress,You do not need active or take care about that message active.You can update WPBakery Page Builder with the license code. BUT, buying a theme which is bundled with WPBakery Page Builder (like our themes) does not mean that you also buying a license for a WPBakery Page Builder. The WPBakery Page Builder come bundled with the theme files and you don’t have to buy or register it. We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme version, you can find it in /plugins folder.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
our website was working nice. but suddenly the portfolio Pop Up not working it seems the entire theme pop not working. Can you help? you can check at https://windowhorizons.com/gallery
Hi,
Please, disable some plugins installed recently and re-check again. maybe, it has a conflict javascript. If you still have trouble. Please, open the ticket to our support center. We will check and assist you.
All support will be conducted through our Support Center.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://prnt.sc/xygsm2
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Sorry to say we don’t wanna renew the buggy theme license we have tested sometimes it works really weird.
we uninstalled all the plugins but still, the same issues. It refers to that the theme is full of bugs or maybe it’s the way to getting more money…..
Hi,
You can choose renew or not renew license. This is problem of custom the theme after buying. We confirm your trouble while you install and custom it.
How to enable debug: https://www.hostinger.com/tutorials/debug-wordpress
We have really appreciated it and hope that you enjoy it! JWSThemes™ want to bring the highest customer satisfaction, we have a professional support team to assist all our buyers. So, it doesn’t the way to getting more money.
All support will be conducted through our Support Center.
Regards, The JWSThemes Support Team
| Support Center |
Hello Urgent please I cant change colors with theme option, i select, save, but no effect. I want to change Green Color globally on the website it does not work. And the Shopping cart and search bar do not hide when selected.
I think the Unsyn plugin which you are using for theme options have this issue. I had same problem with another website and theme author updated the theme and it solved the issue.
Hope so you can solve this issue it will make the your customers life easier.
FYI I have created a ticket waiting for your assistance as I need to complete this website.
Hi,
Please, enable Less Design option https://prnt.sc/12hieoi and change color and some values. Then, you can OFF it.
If you have some troubles. Please, open the ticket and follow it. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Less Design is already enabled I have already opened a ticket 5 hours ago
Hello me again I followed the steps enabling the Less Design it did not work. and the search bar and shopping cart still show i want to hide them.
Ticket is already open
Hi,
Thank you for contacting. Please, follow your ticket. We will check and assist you.
Hi all,
I have developed our website on a purchased theme (Kitgreen). These days unknown arrows appeared on the left side of homepage continuing with uncertain intervals showing right. I thought it was the result of my latest edits on slider revolution. However I could not find anything there ether. Can you please help me on this issue. Thanks in advance. Website is comoonkuche.de
Hi,
This is problem of updating. You should open the ticket and follow your ticket. We will check and assist you.
This case, we need to login your WordPress admin and check it. You bought Kitgreen 6 months ago.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://prnt.sc/xygsm2
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
My support is expired now. Could you please shortly explain the reason of the problem so that I can do it myself. What kind of update may cause problem? What can I do to disable these arrows?
Thanks in advance
Hi,
This is problem of editing and custom after buying. You should enable debug WordPress and check it. We want to assist you. But, we need to login your web.
If your support is expired. You should renew it. Here’s how to do that: https://prnt.sc/xygsm2
KitGreen will update regulary and you have 6 months delicated support.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi, I’m having an issue with the lightbox gallery not working properly and issued a support ticket #2703333. Please advise. Thanks
Hi,
Please, open the ticket and follow your ticket. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
The KitGreen – Interior and Kitchen Design WordPress Theme, the speed is very slow, can anybody help.
Hi,
Thank you for contacting. Please, disable Less Design options of the theme after changing. Them you should install the cache plugin.
The Ultimate Guide to Boost WordPress Speed & Performance: https://jwsuperthemes.com/ultimate-guide-boost-wordpress-speed-performanceRegards, The JWSThemes Support Team
| Support |
Hi, i cant change colors with theme option, i select, save, but no effect ???
Hi,
Please, enable Less Design before changing colors with theme option. Then, you should off it. Here: https://prnt.sc/x65gws
If you have some trouble with KitGreen. Please, open the ticket to our support center. We will check and assist you.
Regards, The JWSThemes Support Team
| Support |
Hi there. Since the latest update Google Maps not displaying at all. Please could you let me know what i need to do to get it working again?
Many thanks. Phil
Hi,
Before you start using the Maps JavaScript API, you need a project with a billing account and the Maps JavaScript API enabled. https://developers.google.com/maps/documentation/javascript/get-api-key How to create a google map API key: https://jwsuperthemes.com/how-to-create-a-google-maps-api-key/Regards, The JWSThemes team
Ticket support is slow so I thought I would message you on here to try and get this resolved. My gallery, after installing the demo data, is not working as expected. There is no magnifying glass to click that will bring up a lightbox of images. Is there a plugin missing? Looking at the code on your demo site there are various ilightbox classes which appear to be missing from my imported demo site. Thanks
Hi,
Sorry for your reply slowly. Please, follow your ticket. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
If you could take a look at ticket #2538921 and #2527660 that would be great. Thanks
Hi,
Please, follow your ticket. We will back and assist you. All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
