16312 comments found.
Hi, Im using v2.16.3
After login.. header show the name of the account. Then when I click home, the name of the account is not there anymore.. i show a login link.
At first I thought i logout. But when I go to checkout or whishlist.. the header shows the account name again. Means it is not logout at all.
Is there any setting to fix it?
And what is the best setting to keep my website fast to load? And how to do it?
Hi, please file a ticket on our support page with access to your store so our developers can assist you.
Best Regards.
Hello , Journal 3 will support Opencart 1.5.6x ?
Hi, no only Opencart 2.3.x and 3.x
Best Regards.
Hello, quick question. Where can i translate text “Submit” in the button in the contact form pop-up module?
Hi, that’s actually in the Opencart language files, it uses the same form from the default Opencart contact page.
Best Regards.
This Theme is really Great, but I wonder is it possible to change the contact page, I don’t need the location map… but can’t find where to manage the contact page…?
Hi, of course, that is created with a CMS Blocks module so just remove the module from the layout.
Best Regards.
Found it in CMS Blocks 
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We have noticed that the www.milleauguri.com site with explorer is very slow, practically useless. We tried to disable the journal and use the default theme and the site is very fast.
Hi, please file a ticket on our support page with access to your store so our developers can assist you.
Best Regards.
Every time I opened a ticket for several problems, you just gave me links to some forum or some instructions manual without solving anything
Hi,
That is the case if your issue or question is not related to our theme but rather to the Opencart system itself.
You must be familiar with the Opencart platform to use this theme. Journal is not an ecommerce solution itself. This is just a theme design which you add on top of the existing ecommerce platform Opencart.
Our support does not include any general Opencart bugs or issues, for those you must access the Opencart documentation or official forum.
We have assisted people on more than 30.000 tickets, however it’s important to distinguish between what is theme related and what are Opencart issues.
Thank you.
If with Journal the site is very slow and without a journal it’s very fast, maybe it’s not a platform problem. But I’m not expert. If with the quick checkout of the journal the custom fields are not stored and with the standard checkout yes, maybe it is not an opencart problem. But I’m not an expert. Since I installed this theme, maybe because of these slowdowns my sales have collapsed. But I’m not an expert. If you answered 30,000 tickets, does that mean that journal had 30,000 problems?
No, it means that’s how many questions people asked in the last 5 years. This is a huge project and it’s been the top selling Opencart theme every single week for the last 5 years in a row, it has actually INCREASED people’s sales many times over.
With that said, every situation is unique, and if it’s something that is theme related our developers will investigate and give you the best solution.
It’s possible that some features in a custom theme may not work on IE (that’s the most problematic browser) but since they work fine in other browsers that kind of answers your question already: it’s a browser issue.
Solutions may be to disable certain features or modules that are not supported well by that browser (features that are also not present in the default theme – which in turn falsely leads you to believe it’s a Journal theme issue when you compare the two).
So just communicate with our developers and as already mentioned they will help you out if it’s something that can be done – as they’ve helped thousands of other people throughout the years.
Best Regards.
How can i add Quantity Buttons for product in the Home page?
Hi, this will be possible in our upcoming theme Journal 2. Unfortunately it is not possible in the current Journal 2 theme.
Best Regards.
Hi, the journal 3 will release this end of may right? Does journal 3 support on version 2.3.0.2?
Hi, yes we’ll release a beta version by the end of the month and yes it will support both Opencart 2.3.x and 3.x.
Best Regards.
May i know the promotion until when?
Until Journal 3 is released. Thanks!
Hi there, I have a question with regards to upcoming V3—Can we set buttons (add to cart, buy now) at the bottom fixed position for mobiles? (also check-out, continue shopping buttons etc..)?
Hi, no that’s not something on our list at this time but we’ll look into if in the future.
However, Journal 3 fully supports dedicated mobile options, you can set up entirely different designs for desktop/tablet or phone. Different headers on mobile, different modules via the status feature, etc.
Best Regards.
doonatdoor.com my opencart version 2.x and i want journal https://www.journal-theme.com/13/ is this possible data shift and version shift ?
Hi, yes, Journal supports Opencart 2.x and 3.x so you can use whichever demo you want, they’re all part of the same theme.
Best Regards.
www.doonatdoor.com – our website have 2.3.0.2 opencart version do you have this version ?
Yes, it works with that version, you can see all the supported versions on our description page, check out this link.
if i install then my data loss ? because i have 300 category and 7500 products at this time on this domain http://doonatdoor.com/
please confirm.
No, you don’t lose your catalog data. You just apply the theme on top of your existing data. When you import your desired demo do not include store data in your export and you only get the theme design and modules.
You can do a test installation at first on a cloned store locally to see how it works, but it will not replace your products.
Best Regards.
actually we add many paid extension also around 20+
so you mean nothing we lose ?
I did not say that, your extensions may not work and we don’t provide support for them. I am only referring to your catalog (categories, products, etc).
Any 3rd party extensions you use may need to be adapted to work with custom themes. This applies to any custom theme, not just Journal, so make sure you consult with the extension developers and ask if they support custom themes.
Best Regards.
ok thanks
theme i buy yesterday night but add to card not working i post ticket also waiting for support team reply
Hi, our developers answer to all tickets within 24h, there’s no need to post here as well, you’ll get a reply on the ticket soon enough.
Best Regards.
thanks
Can you show me an demo from journal v3 ^^
Hi, not yet unfortunately, it will be posted once we complete it, but the end of the month.
Best Regards.
Hello, I purchased the item with support for a year, but I want some modifications and I find it difficult to implement them and I do not have time for that. Can you make these changes for me please? Please reply as soon as possible.
Thank you.
Hi, unfortunately we cannot assist with customizations. But if you have any issues with the theme itself and built-in features just file a ticket on our support page.
Best Regards.
Is there a YouTube channel for journal learning?
Hi, we have one set up here. There will be a different set of videos for our upcoming Journal 3 theme.
Best Regards.
Hello, I have a problem with infinite scroll in category page. I have 21 products per page, after loading aprox. 30-40 pages they load very slow. At a moment my browser stop responding. I tried from diferent computer with windows and mac osx. My support was expired. Can you help me please? Thank you!
Hi, please file a ticket on our support page with access to your store so our developers can assist you.
Best Regards.
Hello, I try, but I get the message about my support period expired. Thank you!
Hi again, that is normal actually, the more pages you have the slower it will get. Your server performance dictates how this performs but if you have lots of products as in your case you can expect some performance penalty. You can always turn the infinite scroll OFF so that the normal pagination is back. This will load a clean page every time thus can have unlimited pages, but you can’t have that on the same page loaded with ajax without any performance hit.
In any case, we’ve improved the engine in this regard in our next theme Journal 3 but that will require valid support if you need assistance from our developers.
Thanks!
What About GDPR, do you plan doing something to meet the new EU regulation. For example newsletter module to send subscription confirmation?
Hi, yes in Journal 3 there is automated email reply as well as an optional checkbox after the newsletter field so that user can agree to your terms before subscribing. We’ll also be adding this field to the Journal 2 newsletter, however the automated email is only available in J3.
Best Regards.
How to remove SORT=... from url exp: .../sort=p.sort_order/order=ASC/limit=40 It’s displayed with Super filter.
Hi, please file a ticket on our support page so our developers can assist you.
Best Regards.
On the sidebar category how can enable the ”+” so when customer press it to show the subcategory?
Hi, you need to use the Journal Side Category module to get that. The default Opencart Category module doesn’t have multi-levels.
Best Regards.
How about manager Blog posts in admin panel for Journal 3?
Regards,
Hi, nor sure how you mean, please clarify. Thanks!
The Theme is not SEO friendly. also there is not support document for SEO url. Tried all the possible ways but the SEO URL is not seen. Turned on System>under store>server> turned of SEO Url but it didnt worked.
Hi, this has nothing to do with the theme.
Please file a ticket on our support page with access to your store and our developers will assist you with this.
Best Regards.
Add to cart button on product page has suddenly stopped working at all, what could be the reason for that please?
We are using OpenCart 3
Hi, there’s no way to know that without looking at your store, the button works fine on our end or anyone else’s for that matter. You may have some other extensions that modify the functionality or other interferences from custom modifications.
Please file a ticket on our support page with access to your store so our developers can assist you.
Best Regards.
my website https://doonatdoor.com/ i want buy https://www.journal-theme.com/13/
question is our opencart version 2.0 we want latest version as per your demo
can you help ? then i will buy
Hi, you should file a ticket on our support page and our developers will help you with any installation or demo import issues you may have.
Best Regards.
thanks but i do not have purchase i just ask question if all is ok then buy immedaitely http://prntscr.com/jgira0
Well, you’re using Journal already on your store to you must have purchased it from someone. You’d need to first purchase from Themeforest to legally own a license code in your name and then file a ticket on our support page.
can you please reply my query – my journal and opencart version 2.0 and current your opencart and journal version 3.0 i want also upgrade.
is this possible ?
It doesn’t appear you’ve purchased it with this user, perhaps with a different account…
Yes, you can use either Opencart 2 or Opencart 3 with Journal, it will work the same with both versions. All 15 demos are compatible with both versions. Also, the new Journal 3 theme coming very soon will also support both Opencart versions.
Best Regards.
Whenever I am trying to import demo store 14 data to my store it showing some MIME type error.
Hi, we cannot replicate this on our end, make sure you have properly followed our installation guide as well as demo import guide and it should work.
Best Regards.
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