12000 comments found.
You say multiple times that no paid plugins needed, but at the bottom of the page it says no booking system included. So do you actually have to pay for a booking system and paid plugins are needed?
Hey Tannercrockett,
We’ve written an article you can take a look at here:
https://docs.listingprowp.com/faq/do-i-need-any-extra-paid-plugins/Also, check out this one here:
https://docs.listingprowp.com/faq/does-this-come-with-a-booking-system/Hope this helps 
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi! Where do I add filters for specific Categories? For example, I have Dentists and I would like to create filter by Teeth Whitening. Thanks!
Hi Marcus, you can get more details through our support channel https://help.listingprowp.com They’ll inform you with more details and understand your business case.
Also, check our knowledge base and see if some of our articles can solve your doubts while structuring your directory business https://docs.listingprowp.com
Anthony from Cridio
Customer Success Ronin
Leave us a review about our work here
Knowledgebase
|
Pre-Sale FAQ
|
Video Tuts
|
Helpdesk
Hi,
I have some questions here. ListingPro provide many good features but do you provide features like a commission once someone book and pay for a tour/travel provided by an agency list?
What I mean here is we will get some commission when someone book and pay their travel listing.
Thanks in advance.
Hi Fareez91
Thank you for your comment
The commission feature isn’t available in the ListingPro Core. You can request a quote with our team regarding this functionallity and your needs to fit into your business structure. https://cridio.com/custom
Anthony from Cridio
Customer Success Ronin
Knowledgebase
|
Pre-Sale FAQ
|
Video Tuts
|
Helpdesk
Hi. I cannot close ticket #27042 or open a new one.
Hey bmp81,
Sorry to hear that, I have closed that ticket for you. Can you trying once more opening a new ticket:
https://help.listingprowp.comLet me know if you’re still having issues.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Thanks Michael. Ticket is now closed. Will try to open a new one on Monday. Excellent support by the way.
Hi Guys, My ticket was closed but I still cannot open a new one. Is it only possible to open tickets during support hours? Thanks. Blake.
Hi Guys, my ticket was closed but I cannot open a new one. Can I only open tickets during support hours?
Hi bmp81, I’ve replied your earlier comment minutes ago. I’m sorry if you haven’t had any response with this previous message. If you have any other question, send to us as a new question.
This way we’ll be able to reply you quickly.
Anthony from Cridio
Customer Success Ronin
Leave us a review about our work here
Knowledgebase
|
Pre-Sale FAQ
|
Video Tuts
|
Helpdesk
Sorry for the duplicates. Message wasn’t sending.
Pre-Sale ? 1. Are the videos on listing pages uploaded or pasted links? 2. When exporting CSV from other directory are the images also transferrable? 3. I noticed the hm page changes to the name of city in header, does the FT listings also change to match that city?
Hey unirvrsl,
Happy to answer your pre-sale questions
1. Are the videos on listing pages uploaded or pasted links?
Pasted links, like youtube urls.
2. When exporting CSV from other directory are the images also transferrable?
Yes, they are.
3. I noticed the hm page changes to the name of city in header, does the FT listings also change to match that city?
Not sure I understand, what do you mean by “FT ” Listings?
Looking forward to your reply.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Why is it 50% of the short codes in the email management don’t work? I brought it up to the help desk for assistance I was conviently directed to irrelevant articles. You guys can test it yourself most of the short codes dont work! It’s really frustrating!
Hey CareHomeListings,
I’m so sorry that you feel frustrated 
Customer satisfaction is very important to us, so we’ll do everything in our power to assist you with any issues you’re facing.
For any technical issues, our support engineers are here to help!
One of our engineers answered you here:
https://help.listingprowp.com/ticket/26964Thanks for your patience.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
I jist got an answer from your engineers saying “we’re confused” about my simple question(s) of why majority of your own short-codes don’t work in their native field…
That’s why I’m frustrated.
Hi CareHomeListings, Have you changed the standard default email templates and applied these shortcodes in the text section instead of the visual section?
Because this is a shortcode, if you apply this in the visual option, the email will give back the same shortcode without the expected result.
Also, if you still get the same issue, make a short video with (loom) google extension and sent the link to our support team.
Anthony from Cridio
Customer Success Ronin
Leave us a review about our work here
Knowledgebase
|
Pre-Sale FAQ
|
Video Tuts
|
Helpdesk
You guys are doing great work and this theme is superb but… there is a usability issue and I know this has been mentioned before but I think it’s worth repeating as it’s become a big issue for us.. we run a pretty popular website and your theme is superb for what we want – but we’re loosing a couple of customers a week because of the ‘save and preview’ process.
When a customer selects images for their listing and then presses ‘save and preview’ it not only seems to take way too long to do anything but there is no indication that anything is even happening – other than the spinner. Of course customers think it’s ‘stuck’ and then refresh the page and they get an error message, and have to start again only to repeat the same mistake. They get annoyed and simply walk away.
The upload process desperately needs a progress bar at least and much clearer indication about what’s happening. I’ve renamed our button ‘upload & preview’ and put a warning message underneath – this has helped a little but this is still a huge issue for us.
I know you have a new version coming out at some point – please can you look to address this as part of the update.
thanks
Hey Dokioki,
So sorry to hear that, I’ve forwarded your message to our development team for further review and consideration.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
“Good morning, unfortunately the support has expired, but I forgot to ask for something: In which menu should I insert language switcher, to make it appear on the search results page? Currently the switcher is inserted in all the menus but in that page it does not appear. is it translated into the “po” and “mo” files the “Most recent Listings” text?
Hey surplusjlo,
Sorry, we don’t offer support through the comments section. Inorder to effectively assist you with this query, we would need to you to open a support ticket here:
https://help.listingprowp.comSo our engineers can give you sufficient guidance.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi there! Does this them allow to filter through listed listings by location, once I’ve opened a category? Eg I’ve opened listings for a country, now I want to filter by city. If so how do you do this?
Hey ashleighmaz,
To effectively assist you with your query, I suggest getting in touch with our support team here:
https://help.listingprowp.comThat way, one of our support engineers can offer you some guidance on this
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi there! Does this them allow to filter through listed listings by location, once I’ve opened a category? Eg I’ve opened listings for a country, now I want to filter by city. If so how do you do this?
Hey ashleighmaz,
To effectively assist you with your query, I suggest getting in touch with our support team here:
https://help.listingprowp.comThat way, one of our support engineers can offer you some guidance on this
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Ticket ID 26037 again. I replied to the original post, but I don’t know if you saw it. There is an error when trying to add a listing and it seems to be happening on safari on a Mac and also iPhone. I am experiencing the error and so are users trying to add a listing. Support has not offered any help. They just make a screen video of it working for them and say it is working. It doesn’t help for them to keep sending me videos of it working for them. I spent a lot of time setting this site up and it would be really great if it worked. There are some errors when I run the console while submitting a listing. Safari shows more errors than Chrome or Firefox. Can you offer any support?
Hey marymacit,
I’m sorry to hear that
It’s best we keep communication in our support helpdesk, I’ve pinged our support team regarding this. Let’s work together to get to the bottom of this and come to a resolution:
https://help.listingprowp.com/ticket/26037Thanks for your patience
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi, can I use the Woocommerce plugin and Woocommerce Booking plugin with your theme?
Hey there ssukdev,
Thanks for getting in touch
There’s no integration with Woocommerce out of the box, I suggest reading this topic here:
https://listingprowp.com/news/why-we-will-never-integrate-woocommerce-with-listingpro/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Through the control panel is it possible to insert custom fields like a button that leads to Google street view, or the option of inserting an html to embed a 360 virtual tour within each Listing?
Hey there renatopasquini,
After reading through your comment, I can see that your request will definitely require custom work to achieve. Please visit our customization request form here:
https://cridio.com/custom/There you can define your requirements and request a quote.
Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
What it will happen with your theme functionality, after the 11.06.2018 Google Maps Platform pay-as-you-go billing changes? Thanks.
Hey edstein,
Thanks for getting in touch
The theme will work just the same,you actually get $200 free usage every month for Maps, Routes, or Places. So basically you can still continue to use the Google Maps Platform for free with this credit and you can set usage limits to protect against unexpected increases.
You can check out their FAQ on their pricing page here for more details:
https://cloud.google.com/maps-platform/pricing/Hope this helps.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
I have installed the plugin in English, I need the Spanish version, what is the procedure to install it.
Hey there drovitz2018,
Please get the spanish version here: https://github.com/listingprowp/Localization
Here’s also an article on how to translate our theme:
https://docs.listingprowp.com/knowledgebase/how-to-translate-listingpro/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
I have activated the theme correctly but it is not displayed on my website, when I change the subject I can see it perfectly, it helps me locate the possible error.
other default themes preinstalled if it is displayed, help me locate the error.
Please open a support ticket via https://help.listingprowp.com
Hello Good Day, I Keep On Encountering Errors. With Regards to Location. White Spaces are Everywhere on each city location I don’t know what is happening here. Thank You.
Hey there usmetroreport,
To effectively assist you with your query, I suggest getting in touch with our support team here:
https://help.listingprowp.comThat way, one of our support engineers can offer you some guidance on this
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
I have Question regarding sidebars. When I create empty new page I can see right sidebar with menu… But when I add any content, text box, Listing element… sidebar is not available any more. What am I doing wrong? I want to create regular page with sidebar widget area
Hey sharaci,
To effectively assist you with your query, I suggest getting in touch with our support team here:
https://help.listingprowp.comThat way, one of our support engineers can offer you some guidance on this
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
hi there, I’d like to add some more fields to the user profile, text fileds, drop down menu, checked boxed, acceptance, radiobuttons etc…. how may I do this? if not may I change the native form with a contact form7 or similars’ thanks
Hey semiombra,
You can create additional “form fields’’ as text, checkbox, multi-check, radio and dropdown type fields.
For more details, please read our article on this here:
https://docs.listingprowp.com/knowledgebase/how-to-add-form-fields-additional-details/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi there, may I wasn’t so clear… I need to add field not in the listings but in the user profile form: http://nimb.ws/yIabz4 How can I do? thanks
any news pls?
Hi semiombra
This kind of option can be achieve through customization could you please share some of the details to our team? https://cridio.com/custom
Anthony from Cridio
Customer Success Ronin
Leave us a review about our work here
Knowledgebase
|
Pre-Sale FAQ
|
Video Tuts
|
Helpdesk
awesome theme with many many functions! and awesome support so far! however I need customisation which I was told you offer as well. Send an email and no reply so far. its extremely urgent!
Hey there virtualmediaexpert,
Thanks so much for the kind words! Can you let me know the first 3 letters of your email that you used to contact us? I’ll then forward that over to our team to locate your email and get that answered for you.
Looking forward to your reply.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi Michael, thanks for your swift reply first 3 letters are lau – I am really eager to leave my old classified theme behind and import all content to the new site I build with you. this is for what I need your custom support. thank you for forwarding my request to them!
Dear Laura,
Your case have been brought to our attention. After reviewing your case I am sorry to inform you that no further support can be provided to you as your business falls under one of the following categories Gаmbling, Alсоhоl, Pоrn, Escort Sеrviсеѕ, Drugѕ, and Rасiѕm.
As far as our support policy is concerned, we have a right to deny support.
Please read the following for more details. https://docs.listingprowp.com/knowledgebase/right-to-deny-support/
Thank you,
Cridio Studio
When a member posts an announcement is publish or does the administrator need to approve manually?
Hey FabioSelau,
Thanks for getting in touch
Do you mean listing? If so, you can actually set in theme options that you want submitted listings to be approved by admin first, see here:
https://monosnap.com/file/IbUSfipGGrHAn4QCAZxoHfyPfbLSjJHope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
