7929 comments found.
Hi,
First of all i would like to thank you for this awesome Template. 2nd thing i would like you to assist me with a small problem. The Add to card Button is not showing when i select a product. And Also it’s not showing on the top near the compare and wishlist option. I tried to solve it but i couldn’t.
Kindly assist
Hello there,
Thank you for purchasing our theme and for reaching us. I appreciate your feedback as well.
Regarding missing add to cart button, please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi,
is there a way to show the products without showing the categories ??
https://pawtitas.dog/wp-content/uploads/2018/05/Captura-de-pantalla-2018-05-16-a-las-14.32.24.pngHello there,
Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to remove categories in product loop : https://gist.github.com/ibndawood/7b5987bb31469ac4940c37aa806b3f49
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi is it possible to place static content blocks in the php page templates? 
thanks
Hello there,
Thank you for purchasing our theme and for reaching us. I am not sure if I understand your requirement correctly. Can you please help me understand your requirement with a screenshot ?
Thanks, Ibrahim
Hello, the Static Content Blocks I create as shown here – https://snag.gy/my9Q0J.jpg in the WP back end. Is there anyway of displaying one the blocks in a page.php template using a shortcode or snippet? thanks
Hello again,
Thank you for your clarification. You can use this shortcode :
[static_content id="12"]Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
thanks a lot 
Dear,
We are currently planning on building 2 new websites.
We love electro and want to use it.
Is there a special pricing for using the license for more than 1 domain?
Thanks
Hello there,
Thank you for your continued trust in our product. Unfortunately Envato does not allow us to provide discount codes and hence we are unable to provide special pricing. I am sincerely sorry about this.
Regards, Ibrahim
Ibrahim,
Thank you for the response.
Got it, so I made a new WP website and i am planning to copy my old site exactly on to the new domain. Is their a way just to add a code to the new site electro theme?
Thanks
Hello again,
There are some steps in migrating a website from one domain to another. Please read this documentation on moving your WordPress website : https://codex.wordpress.org/Moving_WordPress
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
There are no specific codes required to Electro theme. You only need to specify your access token in Envato Market plugin to update the theme.
Hope this clarifies. Let us know if you have any other questions or need further help with the theme.
Thanks, Ibrahim
Mobile speed slow. Help me please
Mobile : https://prnt.sc/ji05xz Desktop : https://prnt.sc/ji069c
Hello there,
Thank you for reaching us. Your page loads in 2.8s in mobile. This is not slow speed. Your mark is low and the main reasons will be listed in the suggestions itself. The theme does not play a role there.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
@MadrasThemes Ive sent a private message, kindly check
Hello there,
Thank you for your message. I will respond to you as soon as possible.
Thanks, Ibrahim
hello i have problem with adding new Megamenu it appear small on main page how i can fix this .
thatnx you for fast replay , i did’t saw any answer in codecanyon.com ,
and i’ll copy this Ticket and post it again in codecanyon.com
this is my account name :ctrl4s
and this my email : almleky@gmail.com .
Item Purchase Code: 2a7d1e9c-5779-457f-aaf0-721ff9764005
this is ticket url https://madrasthemes.freshdesk.com/support/tickets/27488Hello there,
Thank you for purchasing our theme and for reaching us. The width of the mega menu is set by adding a special class to the parent menu item of the mega menu item. We have documented the special classes here : https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#making-the-megamenu-dropdown-as-full-width
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
About Arabic translations I added plugin but not full Arabic if there are info by Arabic how I can translate fully to Arabic what the step
Hello there,
The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#creating-custom-translations-with-loco-translate
Our only additional instruction would be to save the translations in “System” folder instead of “Author” folder.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
thank you a lot its work fine to me
Hello, i have issue in add to cart button, its not showing. kindly give me solution for it
Hello there,
Thank you for purchasing our theme and for reaching us. Please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi Ibrahim,
I recently updated to 2.x and have some issues with Off Canvas menu. My current setup is:
Header:
- Headerv1, Sticky Header enabled
- Off Canvas Menu in Desktop – enabled
Mobile:
- separate mobile front page, uses Header v1
- Light background for Handheld Header – enabled.
What’s wrong:
- on mobile: empty Off Canvas menu (white menu background, no menu items)
- on desktop/tablet with low vieport (one without topbar) theme loads “handheld-header-v2 light” hamburger icon disappears (it’s white, so does background) and there are issues with off canvas menu.
Please could you take a look: https://goo.gl/gjR6ZC
Hello there,
Thank you for updating the theme and for reaching us. I am unable to access your website. Can you please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with screenshot of your issues as well as removing the geographical restriction ?
Thanks, Ibrahim
Ups, sorry, restriction removed.
All resolved with theme update to 2.0.5. Many thanks!
hi mate, do you think thise theme can work with 6k products, 1million visit at month, and 2k transaction at day?
Hello there,
Thank you for reaching us. Scaling a website is based on many factors. Please read this faq for questions regarding scaling : https://docs.woocommerce.com/document/woocommerce-scaling-faqs/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi, I finally landed on this theme and its really nice, few things i want to ask before purchasing, Mobile layout has no Live search, its not good if you have mobile traffic.
as im typing i just tested the desktop layouts, are they crashed or something? kindly check the desktop layouts, seems likes some script is not loading properly. ok so Live search is not working on desktop layouts too. are these issues fixable & how long is it going to take you fix these issues?
Hello there,
Thank you for your interest in our theme. Live search is not enabled in mobile layouts. If you are having lots of products I recommend using Algolia instead it searches much faster and much better.
Can you please clarify what the issue with the desktop is with a screenshot ?
Thanks, Ibrahim
Hi, can you help me fix it. https://imgur.com/YCJ3rvO
Hello there,
Thank you for reaching us. To answer your questions :
1. The theme plays no role in determining the load order of revslider. Revslider works independent of the theme. You can go through this guide for optimizing Slider Revolution : https://www.themepunch.com/faq/seo-speed-security/
2. This ajax call is most probably for live search prefetch. It works in the background and has no effect on page load time. You can disable live search from Electro > Header > Enable Live search and turn it off.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
ok thanks
I’ve clarified on the live search which is calling the admin ajax.
and this again. mobile speed slow. please help Mobile : https://prnt.sc/ji05xz Desktop : https://prnt.sc/ji069c
Hi there. You have a spelling mistake on line 112 of /inc/structure/header.php.
'live_search_empty_msg' => apply_filters( 'electro_live_search_empty_msg', esc_html__( 'Unable to find any products that match the currenty query', 'electro' ) ),
It should read “Unable to find any products that match the current query”.
Hello there,
Thank you for purchasing our theme and for reaching us. Thank you for pointing this out. We’ll correct this in our next update.
Alternatively you can change the live search empty message by adding this to your child theme’s functions.php : https://gist.github.com/ibndawood/884a0354fdb06ee1a76bd0a245f10f5a
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello, i have issue in the payment method i cant write the credit card info for Stripe, is not allow to focus over the textboxs to entry the info, look here : http://prntscr.com/jhwo0e
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please share with us your website URL ? You can email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with the URL if you’d like to share it privately. I will take a look and get back to you on what the issue is.
Thanks, Ibrahim
first, I would like to say that I really like this theme , and I would like to ask if I could install for more than one site ?because I have used it on one site and it worked very well , But, I tried to use it on other site,but, the WPbakery builder icons dont show up ? what could be the reason ? thanks
Hello there,
Thank you for purchasing our theme and for reaching us. One purchase in Envato is for one website only. If you want to use in multiple websites, you need to purchase it as many times the number of websites you want to use.
Regarding your issue, its most likely that there are 2 URLs in Settings > WordPress Address and Site Address. Please note that https://example.com is different from https://www.example.com/. Both URLs should be exactly the same.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
How and where to add the analytics code. Anyone who is willing to help? 
Hello there,
Thank you for purchasing our theme and for reaching us. You can add analytics code using a plugin like Jetpack or this : https://wordpress.org/plugins/google-analytics-for-wordpress/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi,images of my products break when I hover on them.any solution
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please share with us your URL where this break happens ?
Thanks, Ibrahim
and other issue is that when we add to wishlist navigation counter does not working nothing is upgrade on it its value is showing zero
how will upgrade old version new version theme please help.
Hello there,
Thank you for purchasing our theme and for reaching us. The theme can be updated in 3 ways :
1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/
2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.
3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.
Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes.
If you are updating from 1.x to 2.x please read this as well : https://docs.madrasthemes.com/electro/topics/getting-started/upgrading-from-v1-x-x/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
how will upgrade old version new version theme please help
Hello there,
Thank you for purchasing our theme and for reaching us. The theme can be updated in 3 ways :
1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/
2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.
3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.
Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes.
If you are updating from 1.x to 2.x please read this as well : https://docs.madrasthemes.com/electro/topics/getting-started/upgrading-from-v1-x-x/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
