12003 comments found.
I added the list from admin page. I added some tags, but when I called the tags in the search section, I did not get any results. How does search results return results? just by listing name and category?
Hey sayburt,
Thanks for getting in touch 
I definitely suggest checking out this article here that explains how our search system works:
https://docs.listingprowp.com/knowledgebase/how-does-our-search-system-works/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Pre-Sales : 1- Does your theme support WP Job manager or other job plugins ? 2- I already know that the theme has no booking options, but is there any booking plugin compatible with your theme ?
Hey there wifi_wifi,
Happy to answer your Pre-Sales questions
1- Does your theme support WP Job manager or other job plugins ?
We have an article that addresses this:
https://docs.listingprowp.com/faq/does-your-system-work-with-wp-job-manager/2- I already know that the theme has no booking options, but is there any booking plugin compatible with your theme ?
Yes, we do have booking options actually, please take a look at this article for more details:
https://docs.listingprowp.com/faq/does-this-come-with-a-booking-system/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi, I have few questions, if you can kindly answer them one by one.
1) How can I visit the website from different city to make sure all that city listings are loading properly more for quality check once in a while (as an admin want to make sure how the website looks from another city)
2) I have 2 cities (Edmonton & Calgary) added to my directory website. If someone visits from Vancouver (which is not listed currently, and does not have any listing), and the auto location is active, what does he see? Would he see NOTHING in featured listings? Does the top title say Explore Vancouver?
3) Can we apply default city to all other cities where we do not have any listing (kind of redirect them to a city if that city is not in our backend?), so that our site does not look weird if someone is visiting from Vancouver and he sees no listing in that city?
4) There are very small cities outside Edmonton (big city). When we upload the listing can we change their small city name to Edmonton, and would these listings appear for visitors from Edmonton?
5) Do the sub-location listings appear under main location search? And can sub location listings be added as featured listing in main location? Example: a carpenter from a sub-location appearing as featured for website visitor from bigger city (parent city).
6) Can every city has its own featured listing?, so when visitors visit from Calgary they only see Calgary featured listings?
Thank you, appreciate your help.
Hey mhzuhair,
Thanks for getting in touch
It’s definitely best you ask these questions in our support helpdesk here:
https://help.listingprowp.comThat way, our engineers can you offer you some in-depth guidance on this.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Can I remove review and rating system though the admin?
Hey there peppre,
Thanks for getting in touch
You can actually disable this from the admin back-end, take a look:
https://monosnap.com/file/nn7e9k0OCeNGyeY21aSWbPgCtwLlRBHope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hello team,
I am trying to add my site Rate & Review page in ListingPro theme. Is it possible? if it is then i would like to know how can i do that and what is the best plugin for that.
Thanks
Hey there YFG2017,
To effectively assist you with your query, I suggest getting in touch with our support team here:
https://help.listingprowp.comThat way, one of our support engineers can offer you some guidance on this
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hello, before i purchase i have some questions ? 1. What is the selling point for listing ? I mean how Free listing is different from Premium Listing, do we have such option ? 2. Can end users discuss about some topic lets discussion about some restaurant and business can see those ? Thanks.
Hey techenhance,
Happy to answer your questions
1. What is the selling point for listing? mean how Free listing is different from Premium Listing, do we have such option ?
Yes, we do. Please take a look at these articles that should clear up the queries you have:
i.https://docs.listingprowp.com/knowledgebase/what-are-different-pricing-plans-types/
2. Can end users discuss about some topic lets discussion about some restaurant and business can see those ?
I assume you’re talking about a forum-type feature, correct? If so, that’s not possible out of the box and would require some custom work. We do have a customization service where you can define your requirements and request a quote, you can fill out our form here:
https://cridio.com/custom/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
I have made this site work ok despite the numerous problems it has. This theme has so many typos and misspellings and the Loco Translate plugin does not work properly. I hope you will proofread and correct the spelling in a future version.
I have contacted support many times about receiving an error when a user tries to submit a listing. I have gotten the error many times, but it doesn’t always happen. My users are now also getting the error. Support only replies that they do not see the error. I have sent screenshots of it as well. Please help me fix this. Thank you.
Hi marymacit
Thanks for your comment and I’m sorry if you were experiencing some errors. Could you please send us a short video simulating the error in the submit listing page?
Regarding the misspelling words, we’re collecting users feedback and in the next update, these errors will be fixed. You can also send to us the words that you’ve found, don’t hesitate to share if you find anything. How about Loco Translate not working properly, could you please give us more details about the event?
Mary, send these details to our support team https://help.listingprowp.com you can reply this message by sending me your ticket ID? I’ll notify the team.
Anthony from Cridio
Customer Success Ronin
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26037 Is my ticket number. Support continues to say that they don’t see a problem. This is frustrating since I spent so much time setting up the theme and now users are getting errors when they try to post. Nobody will want to post on my site because it gives them errors. I have posted a video of the error happening on the support site.
Ticket ID 26037. There is an error when trying to add a listing and it seems to be happening on safari on a Mac and also iPhone. I am experiencing the error and so are users trying to add a listing. Support has not offered any help. They just make a screen video of it working for them and say it is working. It doesn’t help for them to keep sending me videos of it working for them. I spent a lot of time setting this site up and it would be really great if it worked. Can you offer any support?
There are some errors when I run the console while submitting a listing. Safari shows more errors than Chrome or Firefox.
Hi, I’m looking for Salman Aslam who had made me customizations of listing pro (for a fee) a few months ago. How can I contact him? your email address no longer works.
Hey surplusjlo,
I’ll continue this conversation over in chat
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Is it possible to change the category boxes (on the main header) for custom images/links?
Hey Tina_H,
I definitely suggest getting in touch with our support team here:
https://help.listingprowp.comThat way, one of our support engineers can offer you some guidance on this
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
I have to say I am at a loss for words. I hear you have award winning support but I have yet to see that. I have a problem with the geo location working properly. your people don’t read my questions and answer them by a canned response and just send me a link that doesn’t answer all of my questions.I keep getting a link to google map API. Then your people tell me I need “Need to have SSL (which I have) and CORS enabled”. I ask where to ENABLE CORS after I reviewed your documentation and nothing. I installed everything the way you say to do it and I can’t get this to work properly. I also asked which google map api needs to be restricted to work with your website and that question is ignored. I ask if the javascript google map api is what is needed and I get a link. No yes or no…No personalized service. No real help. No explanation just a canned response which is maddening. I’m already upset that visual composers “visual composer” is disabled because it isn’t compatible with your software and now this. Can someone there please…PLEASE get me some helpful answers. I would really appreciate it. Thank You.
So I get skipped over and no response. What the HECK!
Hey printcraftsman,
My apologies here, we’re not trying to intentionally skip over any responses here. I can certainly understand your concern, I think it’s best we discuss this over on our support helpdesk so we can work together to resolve the issues you experienced.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi, Just a few pre-purchase questions:
- Is there a chat/messanger facility that listing business can use to chat to one another? Or do you recommend a plug in?
- Can you create a password protected “members page” This will have some information about additional benefits for all paid listed businesses ie List of private events, discount codes, information, links to webinars….
- If there was an events page (viewable publicly, not just to members) would users be able to purchase tickets or products?
Thanks!
Hey there vill22,
Happy to answer your pre-purchase questions
- Is there a chat/messanger facility that listing business can use to chat to one another? Or do you recommend a plug in?
This feature isn’t available out of the box but could be achieved with custom work. We haven’t tested our theme with any third party chat plugin, but you’re open to try any that you’d like.
- Can you create a password protected “members page” This will have some information about additional benefits for all paid listed businesses ie List of private events, discount codes, information, links to webinars….
This wouldn’t be possible out of the box and would require custom work or you could try using a plugin to achieve this functionality.
- If there was an events page (viewable publicly, not just to members) would users be able to purchase tickets or products?
Listingpro wasn’t designed for this purpose, so you would need custom code to achieve this .We do have a customization team that can help with that though, you can fill out this form here:
https://cridio.com/custom/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hello I sent ticket yesterday with my account but I couldn’t login my account for me to see the response to my concerns so I created account using the same email and just created but I couldn’t use my item purchased code. I am sure with the email I used to register every day… Thank You.
Hey there usmetroreport,
So sorry to hear that, ensure you’re logging with the email starting with this:
kurthzxxxxxxx@gmail.comLet me know if this helps.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi, is there a place where we can submit feature request?
Hey there niederense,
Many thanks for getting in touch
You can take a look at this article for more details:
https://docs.listingprowp.com/knowledgebase/how-do-i-request-a-feature/Hope this helps.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
I am thinking about purchasing this theme for my organizations use. I was wondering a couple things before I purchase
1.) Can I use Deal/Coupon Plugins 2.) Are there any recommended Deal/Coupon plugins
Hey troiano86,
Happy to answer your questions
1.) Can I use Deal/Coupon Plugins
We haven’t tested any with our theme, but you’re free to try them out.
2.) Are there any recommended Deal/Coupon plugins
I’m afraid not, but as I mentioned you can try them out.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hello, I will have some questions before the purchase.
1. I will use the company directory for only one district. I want to write the name of the neighborhood in the City area, but it does not. Can I add neighborhood names to this area selectively (there are only 35 neighborhoods) 2. There is only 1 area for the phone number. Could there be 2 phone areas? 3. Where to enter the Whatsapp number. Could it be a separate space for this? 4. Can I select more than one category? 5. Can I make the Price Range field invisible? 6. Can I add videos or albums to the Description field? 7. Can I make the Appointment field invisible? 8. Can I use additional software independently of the software (eg event calendar, job advertisements etc.)
Hey there sayburt,
Many thanks for getting in touch
To get a better idea of what’s possible with Listingpro, I suggest requesting demo access from our contact page here:
https://cridio.com/contact/That way, you can have a clearer idea of it’s potential
Hope this helps.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
thank you. I am looking for a demo
is no possibility to edit working hours, I must delete it and add it again. How to fix this problem?
Hey there astrabox,
To effectively assist you with your query, I suggest getting in touch with our support team here:
https://help.listingprowp.comThat way, one of our support engineers can offer you some guidance on this
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hello Guys, Like a lot your work, Just got 2 questions.
1. Is there a Booking solution different to TimeKit and Resurva that can be used ?, Think they got prices that most local business would not be affort to pay in my country.
2. have you considered including the booking option as a future update ?
3. Can I integrate a third party payment gateway, so the plans can be selected in the directory site and then they can pay directly in the gateway Site ?
Best,
EE
Hey there emileljadue,
Happy to answers your question inline for ease and clarity
1. Is there a Booking solution different to TimeKit and Resurva that can be used ?, Think they got prices that most local business would not be affort to pay in my country.
Those 2 solutions are the only ones available at the moment, we are working on our own booking solution, however, I can’t provide you an exact eta on that.
2. have you considered including the booking option as a future update ?
Yes, we have
3. Can I integrate a third party payment gateway, so the plans can be selected in the directory site and then they can pay directly in the gateway Site ?
These are the supported payment gateways:
https://docs.listingprowp.com/knowledgebase/what-are-supported-payment-gatewaysIf you’d like integrate other payment gateways, then this would require custom work. We do have a customization team that can help with that though, you can fill out this form here:
https://cridio.com/custom/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
These are categories with the location first…
Can this theme do this permalink/URL structure?
Thanks!
Hey there orcasea,
Many thanks for getting in touch
If I understand your request correctly, as per WordPress URL routing it wont allow multiple taxonomies in the same URLs so you really cant do this by default.
Though, anything is possible when you have coding knowledge, perhaps you can fill out our customization form and define your requirements and one of our custom guys will get back to you:
https://cridio.com/custom/Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi, I have a couple of questions before I buy this theme. 1. I want to create a food directory website for my city and I want to add “Book a table” functionality. However, in India and especially in my city, cafes and restaurants are neither using Resurva nor they are using Open Table. They just don’t want to invest in any such system. I am planning to create a system of booking through my website and earn a commission on every successful referral. So can I create this system through Timekit? or can I change timekit/resurva to Woo Commerce booking? 2. I read in a comment thread that you guys are planning to launch your own managed booking system as you guys don’t believe in paid plugins, so by when can we expect this to be out? Or, can you guys help me in choosing a plugin through which I can easily enable booking without hiring a developer?
Thanks
Hi knocksense1
- Resurva and Timekit are services with some standard features for booking, you should see if one of them will allow you such possibility, including the commission. At the current version, ListingPro has these 2 systems applied, maybe in near future we can include some other options
- Yes, if it’s fit with your business niche, you can change it to woocommerce, you can simply fill the form at this page and ask our customization team to include woocommerce for your restaurant directory https://cridio.com/custom
- I cannot inform you an exact ETA, but any further updates will be displayed on our homepage details as well as through our update logs. Save on your favorites ListingPro
to not lose any of our releases - Sorry, we cannot guide you through such request, but with a simple search you’ll find some alternatives on envato market
Anthony from Cridio
Customer Success Ronin
Knowledgebase
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Pre-Sale FAQ
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Video Tuts
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Helpdesk
Hi Michael,
You said you would contact your sales team on my behalf and then get back to me, that was 3 days ago. Is there an update?
https://themeforest.net/comments/19400690Is your new release going to include an integration with a free WordPress booking plugin? Is it worth buying this theme? Waiting over 3 weeks for a quote is ridiculous.
Hey evey101,
I’m still discussing your case with our team. We apologize for the delay and I’ll follow up with you asap.
Thanks for your patience
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi Michael,
do you know when I can expect to hear back from you with a definitive answer from your team?
1. Integration with a free booking systems like Easy Appointments (https://wordpress.org/plugins/easy-appointments/)
2. Ability to add SEO text at the bottom of the search pages like the one at the bottom of this page https://www.doctolib.fr/dentiste/paris
Thanks
Hi evey101
Sorry, at the moment I cannot inform you an ETA for some of these features You’ll see any new notification on our details page and update logs.
In case you want to use these specific features for your project, and skip the standard update phase. You can contact our customization team in order to include these plugins for your business niche as you prefer.
https://cridio.com/custom
Anthony from Cridio
Customer Success Ronin
Knowledgebase
|
Pre-Sale FAQ
|
Video Tuts
|
Helpdesk
Hi Anthony,
Please go back and read the original thread properly. I am waiting for a QUOTE from your sales/customisations team. If you want to be of help please go and get a quote from them as I have been waiting for a quote for weeks.
Thanks
This is very odd, as our customization team is usually pretty fast to respond to requests.
Do you mind sharing the first 3 letters of your email, so it can assist us in our search for your specific request?
Looking forward to your reply
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Eve
Thanks! I’m going to send this over
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
When will I get a response?
We see you already able to reply to our team so hopefully all good. Not sure if our emails were going to spam earlier. Thanks
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