740 comments found.
Hi there, I recently bought the theme and I emailed you guys some questions. Is this the correct email teathemes.net? I found that on your instructions.
Yes, this is correct email or you can submit ticket here https://support.the4.co/
Thanks
Hello! Did the last update and the Signature image on the About page is being enlarged. Can you adjust the code to the original? Thanks!
https://cdn.shopify.com/s/files/1/2383/0553/files/Screen_Shot_2018-05-27_at_10.29.27_AM.png?15551381196709684881Hi, can you please give me your store url so we will check it 
Thanks
Hi, plz use this Custom CSS to Theme Settings > Custom CSS
.template-page .spb_single_image img {
width: auto;
}
Thanks
Perfect…thank you!!!
Your welcome, Please rate us 5star if you like our work and support. You can rate us from below link
https://themeforest.net/downloadsDone
My question is. Would it be possible to make Quick View the default action/behaviour for all products?
This theme has many of the features I am looking for.
Yes, but you need config for section, collection page to show product layout with quickview
Thanks
Is there a way to show different menus in collection sidebar based on the collection? For example: Footwear page > show footwear menu/link list, Clothing page > show clothing menu/link list.
Thanks in advance!!
Also, how can I add multiple category menus to collections sidebar OR show a single nested menu? Can’t seem to do either one 
Is there a way to show different menus in collection sidebar based on the collection? For example: Footwear page > show footwear menu/link list, Clothing page > show clothing menu/link list.
=> Unfortunately Basel only support show one menu, if you want have it, I think it require customize
Also, how can I add multiple category menus to collections sidebar OR show a single nested menu? Can’t seem to do either one
=> You need create navigation and config to show it on sidebar
Let me know if you have any question 
Have a nice day
Thank you for your answers!
Is it possible to display meta fields in Product Tabs? I see this theme can support HMTL tabs in Customize options, but I’d like to display a meta field. This would be an awesome feature to add, if it is not available. Please tell me how.
Thank you!
Hi, yes… you can add custom Tab with metafield http://prntscr.com/jne4nu
Thanks
Slider Not Showing on website homepage
see screenshot – https://drive.google.com/open?id=1HRss8kygptpvFvZ0jvfFVktxU1UmKlyA
sent your store invite as well! please check
Please add permission to see Online Store for me, I need go to Theme and check it
Thanks
Added permission plus sent my login for store as well at the4studio.net@gmail.com
please check!
We are done
Thanks
thank you so much
stopped working again!! – please check the slider once again
I see slider is working as normal http://prntscr.com/jmb84g
Thanks
How to get a header banner link like this ???
https://drive.google.com/open?id=1DFaDS70wQYI36HKHhyaaT32vl6rDob0mwhere can I change text and all?
Hi, please check this config http://prntscr.com/jkxcan
Thanks
thank you done!
Mailchimp integration question (note that I’m not a web developer):
GDPR will be implemented soon and I’m reviewing my Mailchimp forms to ensure compliance. Mailchimp offers 2 form creation options for GDPR compliance: Form Builder and Subscriber Pop-Up. However, to integrate my Mailchimp sign up via the email opt-in section (bottom of the homepage) the Basel theme requires a MailChimp form action URL, which is based off of a Mailchimp Embedded Form and does not have GDPR compliant fields.
How can I work around this?
I have either the direct URL to the signup form via Form Builder or a code snippet via the Subscriber Pop-up (this embedded code does not have the form action URL included).
Is there a way to create a sign-up button that I can link the Form Builder URL into?
Or is there a way to embed the Subscriber Pop-up code in place of the current email opt-in field?
Any guidance is greatly appreciated.
Hi, currently Basel only support newsletter popup with mailchimp and you can manage it by enter Mailchimp action URL and it will work with our popup. If you want use builder from mailchimp and show it in Basel so you need add the code which mailchimp will provide and paste to Basel theme. Please let me know if you need any assist with it
Thanks
Hi there. Thank you for responding so quickly. I would prefer to create a button that the customer clicks so that it takes my customer to the sign up page. Is there a way to do this (i.e. create a button and link a URL to it)?
Hi, so you just want a button allow open sign up page when customers click ? but can you explain where is button ?
Thanks
Hi there. I sent in a support ticket as I figured it would lead to that.
I would like a button at the bottom of my home page (I have a newsletter optin section that I built waiting for it).
I would also like to utilize a button throughout my blog – it’s common to add “content upgrades” where the reader has the ability to gain access to a “freebie” like a downloadable PDF. I would prefer to use a button, as a clickable link doesn’t look nearly as professional. Placement would change based on the blog post, but I would appreciate any guidance for that as well.
Seem it need customize by coding…if you can make more clear your idea by screenshot so it will much easier for me to have a suggest or at lest can let you know how to do Thanks
Sounds good. I’m waiting hearing a response from my support ticket and will send more specific information at that point. Thanks!
Can you give me ticket ID ? I have answered all today
For anyone looking for answers to the same questions, here are the answers.
1. Creating a button on a page (e.g. home page; this is my workaround): go to Online Store >> Themes >> Customize (for the theme you’re using) >> select “Home” from the dropdown in the header >> Add Section >> Promo Banner >> enter button info, including URL, into the Button Settings >> delete Banners in Content section at the bottom >> adjust any of the other parameters for visual aesthetic.
2. Embedding a MailChimp pop-up (guidance from Support Ticket): go to Online Store >> Themes >> Customize (for the theme you’re using) >> select “Home” from the dropdown in the header >> Add Section >> use Custom HTML code to embed the pop-up code onto the page. I didn’t end up using this option because my preference is for a button, not a pop-up.
Woooww Thank you so much for your guide
Let me know if you need any assist
My pleasure! Still waiting to see if there’s a workaround for call-to-action buttons on a blog post. I’ll comment again if we figure something out.
Thank you so much
How do you stop the animation effect on your feature images for your blog posts? Currently when I hover over the image with my cursor it zooms in and out again. Thanks for your help!
Hi, we can do it by add some custom CSS code, please help me submit ticket here https://support.the4.co/ so my developer can help you
Thanks
The checkout page come from Shopify so can you help me contact Shopify supporter ?
Thanks
hi i have some problem in checkout page can u help
Sure, please help me submit a ticket here https://support.the4.co/ so my developer can check it
Thanks
How do I remove the phone number in the top left-hand corner of the top bar menu?
I figured it out! For anyone else looking to remove this phone number + the text next to the logo in the header, go to “Theme Settings” >> “Header” >> scroll down to “text in the header top bar” to remove the phone number & “Other” >> “text in the header” for the text below the phone number/next to the logo
Nice work, thank you so much <3
How can I use transparent background on landing and colored one in inner pages? Check here – https://survivalkitbag.com/collections/survival-gear/products/tactical-chestpack
Also is there a way to add dark overlay to upper image ? https://survivalkitbag.com/collections/backpacksAlso, there is a bug in font-awesome icons. I can’t add some of the icons, for example, this one – https://fontawesome.com/icons/shipping-fast?style=solid and if I can add an icon it shows only filled altho I copied stoke icon.
When using built-in slider is it possible to use a different image for mobile as it looks pretty bad.
Can you please help me submit ticket here https://support.the4.co/ and make more clear by take a screenshot for me ?
Thanks
Hello I was wondering how to remove the text “SELECT A CATEGORY” inside the search bar. I attached a screenshot
I can not the screenshot it, please help me submit ticket here https://support.the4.co/
Thanks
Hi, I was trying to switch to demo to Fashion 4.0 but it is not working. need assistance please. thanks
I’ve sent you a email 2 days ago
Stock countdown not showing on product page:
please check – https://drive.google.com/open?id=1Th8ATDhRD2nw9zHVk8B3hNPJol2V4A-Z
what changes do I need to make in product inventory to show up this on product page?
It only show if your product have less than 10 quantity in stock, you can check the countdown by metafield from document as well.
Thanks
It’s showing like this – https://drive.google.com/open?id=1Th8ATDhRD2nw9zHVk8B3hNPJol2V4A-Z
I want to show it like that – https://drive.google.com/open?id=112myzpVDyL-irqFD6itj5aElqgVSwW_P
Yes, you need use metafield to do it, please check METAFIELD tab from http://teathemes.net/documentation/basel/
Thanks
Thanks,
one more thing please suggest why buttons are full width ??
please let me know how to make them normal – https://drive.google.com/open?id=1kXA5qiyBvClHX6iDNwhzPE69VUgEmCrG
Can you give me store url ?
Thanks
I see you have added the Custom CSS with width attribute: http://prntscr.com/jkivxx . Please go to Custom CSS and find/remove it
Thanks
thanks a lot!
How do I remove small accent line under titles? https://prnt.sc/jj6tx8
Plz use this CSS
.slider-title:before {display: none;}
Thanks! That worked!
Your welcome, Please rate us 5star if you like our work and support. You can rate us from below link
https://themeforest.net/downloadsBest Regards, Jim
How to remove ‘jthemes ELEMENT’ text from category ‘promo banner’. https://prnt.sc/jirlx4
Please go to Theme Language and find/replace it
Thanks
‘jthemes ELEMENT’ is not in language file.
Do you have any demo link to see ?
Thanks
The theme is not yet live. As you can see here https://prnt.sc/jixtxb ‘jthemes ELEMENT’ shows on the banner. Not sure where it’s coming from. Not in language file.
I need see from your store to check which section, plz let me know when you can give a store url
Thanks
Hello, I followed the instructions to use the Product Grouped feature, however, there isn’t an option to add the main product to the cart. I can only add the 2nd product to cart. Even when I added the main product to the group menu twice, the option to add it to cart still doesn’t show.
Hi, from Navigation, please try add link to main product
Thanks
Hi, i’m enjoying this rich theme. But since 2.0.1 (updated from 1.5.5) the nitro slider stopped showing up, even the default slider. Can you please advise?
Hi, you need publish v2.0.1 and go to Slider app, click to INSTALL button again
Thanks
Hi. Tried that several times, also tried with default slider 55, no show. :\
Can I send you a staff account for a look?
Sure, plz send me private email to the4studio.net@gmail.com with store url and create staff account for my email
Thanks
Thanks for fixing it!
Your welcome, Please rate us 5star if you like our work and support. You can rate us from below link
https://themeforest.net/downloadsBest Regards, jim
Q from prospective buyer: Does the blog function support video content? Does it support audio?
Hi, unfortunately Basel only support normal blog, you can add video and audio by embed iframe code
Thanks
Thanks for getting back to me. Is the embed iframe code something your support team can help me in learning how to do? (I’m not a developer.) Thanks.
It already provide from Youtube, you can see it here http://prntscr.com/jixom6 . You need paste this embed code to blog content and it will show
Thanks
Did you made any decision on our theme?
