128 comments found.
Visual composer and Slider Revolution plugins are not showing up in my Plugins as I installed this theme. Any idea why?
Hi,
The WPBakery page builder (formerly known as Visual Composer) is included and can be installed by navigating to “Appearance > install plugins”.
The theme does not use the Slider Revolution plugin, so it’s not included. Are you sure you’re talking about the right theme?
Hi, I have just updated to Wordpress 5 and WP bakery is not working on the page editor. I cannot update WP bakery. Please assist. Thanks
Hi,
I have just released an update, you just need to wait for a notification from ThemeForest and download the latest version.
Great Template!!
Thanks!
Hi Ive sent you a ticket 3 days ago. I saw you changed the password for your access in the website but I didnt get any reply. What time do you think you can give me some news please ? thank you
Hi,
Please, sorry for the delay.
Anyway, I didn’t change any password, I’m taking a look at the ticket right now.
Hi, I come to write you cause you didnt reply to my last week message. The portfolio is still not working (filter problems), there is a problem with carrousel because 2 images appeared 2 times (at the beggining and at the end of the carrousel) and in back office everything has been correctly setup. Also, there is a probleme with testimonial. You told me is cause of the text lenght, but all texts have got a similar size.
Could you help to fix these bugs please ?
thank you
Hi,
I have replied to your ticket.
Hi HodyLab, great portfolio! Instead of using the “Home Slider” widget in visual composer I would like to use Slider Revolution as my Home Page Banner. However, when using Slider Revolution the theme restricts me from having the banner blend in with the menu. Any tips on how to work around this? Thanks!
Hi,
I have replied to your support ticket.
Is there a way to change the colour of an active menu item as currently it only appears to be black and white meaning you can’t see the menu item on the pages you are on.
I am also still waiting on a response to my query 13 days ago about removing the name of the person posting the blog on the blog page.
Where is this support???
As explained in the previous ticket, comments are used only for pre-sale questions, not for support.
Please submit a ticket here: https://hody.ticksy.com/
Hi, how do you remove the details of the person posting the blog on the blog page? It currently shows my email and I want to hide this
Your support is very very poor
Hi.
Support is not provided through comments, as explained on my profile and in the support section.
Please submit a ticket here: https://hody.ticksy.com/
Comments are used only for pre-sale questions.
I did so this week and a month ago and you don’t respond
Not true, I have replied yesterday and a month ago. Why don’t you check before leaving these comments? I don’t understand your behavior.
Thank you – the email notification was in junk hence why I didn’t see it but this solved the issue 
Glad to hear that!
Hello, how do I edit the typewriter text (e.g. on the home page of the digital style)
Also, is there a plan to make the Portfolio sections editable with elements and shortcodes as the pages look really nice on the demo but require html when editing
The contact forms don’t work with this theme despite being configured correctly – please help ASAP!
Hi,
To receive support, please submit a ticket here: https://hody.ticksy.com/ Comments are used only for pre-sale questions.
Thanks.
Hello, how do I change the images that display along the base of the portfolio pages. They refer to “bezel_image_slider images” but I don’t know how I can add or edit these
Hi,
To receive support, please submit a ticket here: https://hody.ticksy.com/ Comments are used only for pre-sale questions.
Thanks.
no more updates? 
Hi,
Yes, the update will be released in the next few days!
hello how i cant fix this error Failed to load resource: net::ERR_FILE_NOT_FOUND blob:https://www.facebook.com/b4334640-29b0-4093-9ba8-f6aa1d5d9aae:1 Failed to load resource: net::ERR_FILE_NOT_FOUND
Hi,
It does not look like a theme error. The theme does not load anything from facebook.com
Most probably it’s caused by an external plugin.
Hello,
How to add multiple locations pointers on map.
Thanks
Hi,
I have replied to your support ticket.
Sorry.
Hi, For this theme page – http://themes.hody.co/bezel/home/digital-agency/ the video is not playing on Apple iOS mobile devices
Hi,
I have tested it on my iPhone and the video works fine. It has been tested with several devices, it has never given problems.
Which version of safari are you using?
I don’t know how but I just checked again and the video autoplays on my phone as well. Sorry for the comment.
I am using Safari on iPhone SE with iOS version 11.4 in which the “Portfolio” button in pink which appears below “Who We Are” button on my phone is getting cropped.
Hi,
Please can you see the 6 hover boxes on the homepage, they are flipping on desktop and Android but not on iPhone iOS. Please assist.
http://norwoodproductions.1uphosting.co.za/wordpress/Thanks
Hi,
I have replied to your support ticket.
Almost all horizontal mobile resolutions are broken for “digital agency” in the slider. Including iPhone SE,6,7,8,Google Pixel1-2, etc. I tried to fix this myself through media queries but the problem seems much deeper. Any ETA for a theme update?
Hi,
You can fix it with this CSS code:
#home-slider {
min-height: 100vh;
height: auto;
}
Hi, unfortunately this is not a fix for the issue.
1) It caused a regression in the desktop resolution whereby black pixels appeared near the skew mask at the bottom.
2) It did not actually fix the issue: https://i.gyazo.com/df0c56344241c0902e20f7de56b7b55e.png. Here you can see still broken on mobile landscape iPhone 6 (and did not get fixed on any resolution other than iPhone SE. But in addition the code caused regressions in other resolutions. So overall not a fix).
I believe that the height of the slider is being created on the fly by some sort of javascript algorithm. You are probably going to have to fix that algorithm or resolve this more comprehensively. Like I said I tried to fix it myself but there was too much going on for me to solve it.
Hi, is it possible to add an option on the portfolio vc_map options to choose items to be displayed via what portfolio_categories they belong to, rather than single item_ids? So an array of categories to select manually. And, if it is possible, could you send me the updated portfolio.php via email rather than me having to wait for the next update. haha, thanks in advance
Hi,
Unfortunately there’s no plan to add that feature for the moment, I’m sorry.
Hey there. Before purchasing, I inspected the source code and noticed that there’s a whole lot of header tags on all pages, that are just used for a title of a paragraph and basic stuff. But for SEO purposes I’m only looking to have 2-3 header tags. I can imagine this has to do with the visual composer but is there a way to switch out all of these header tags, other than deleting the module? Basically strip the tag into a paragraph or a diff class?
Disregard above. I did find out there is a Custom Heading that I can use through VC. I do have a concern about the slider text and the cool effect with the data-bigletter. How would I go about making that without it being a header tag? Or is this more of a VC support question (I have VC).
Hi,
Please sorry for the delay.
The big letter effect can be applied to all elements with a simple CSS code. Of course I can help you to achieve that effect.
Let me know if you have other questions.
Thanks!
Hello I can’t seem to remember how I changed the words on the header image for the Digital Agency Home page. Hoping for a refresher, Thanks!
Hi,
Please take a look at this video that I have made for this feature: https://youtu.be/kBaRIU033TA?t=137
Hi, its me again! Inside the file /core/inc/helpers.php there is the function bezel_social_footer() where VK social network is skipped. So it cant be displayed in the footer.
Hi,
Thanks for letting me know, the VK icon will be added in the next update.
