11999 comments found.
Hi
Why the near me button does not work on some mobile devices, while working on others?
Hey there AbdallahSabri,
So sorry to hear that 
Definitely sounds like a job for our support experts to take a closer look.
Can you get in touch with them here and create a support ticket:
https://help.listingprowp.comThat way, they can assist you further on this.
Thanks for your patience 
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
PreSale Question: We are currently looking to buy this theme however we need to use the following plugins can I confirm if you see any issues:
https://woocommerce.com/products/woocommerce-bookings/ https://woocommerce.com/products/product-vendors/ https://www.fooevents.com/apps/Looking forward to your reply.
Colin
Hey there franchisemarketing
There’s currently no integration with Woocommerce out of the box, instead we support the following payment gateways listed here:
https://docs.listingprowp.com/knowledgebase/what-are-supported-payment-gateways/Also we have built our integration with the booking services Resurva and Timekit, check it out here for more details:
https://docs.listingprowp.com/knowledgebase/how-does-resurva-timekit-works-with-listingpro/If you need the integration with Woocommerce then that will require custom work.Please visit our customization request form that can be accessed below, there you can define your requirements and request a quote:
https://cridio.com/custom/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi, I’m thinking of getting this, but I would like to ask first, If i understand well, for the reservation part, we have no other choice than to use an external premium service, right?
Hey there mronikoyi,
There’s no built-in booking feature from scratch instead we’ve built an integration with Resurav and Timekit, you can read more about how it works with our platform here:
https://docs.listingprowp.com/knowledgebase/how-does-resurva-timekit-works-with-listingpro/Hope this clarifies things
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Oh ok, so it’s restricted to those 2 premium services then. I see… its a shame because it looks like a really good theme!
When will the Arabic support ?
Hey M-Hani,
Thanks for getting in touch
This is not officially supported yet, while I can’t provide you with an exact eta on this I’ll definitely forward your message over to our development team.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Pre-sale question… do you are thinking in the future add Android App to better performance?
Hi jogman
Thanks for your question
It’s a possibility in the future, but we’re still studying some concepts along the run. Any relevant details of new features and technologies will be delivered in the item details and all of our communication channels 
Anthony from Cridio
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Hi
Is it possible to ignore the where section on main page search area?
Thanks.
Hi mtotrakan
Yes, it is possible to disable the Where section
Simply go to theme options > search settings – search for Hide/Show Location Field
this will disable the Where field in the search bar on main page
Anthony from Cridio
Customer Success Ronin
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Please add payUmoney payment gateway or add woocomerce feature for payment collection.
Hey there princekumar27,
I’ve forwarded your message to our team for further review and consideration. If this is something you need right away you can request a quote from our customization team here:
https://cridio.com/custom/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
how can i make the search to filter by name, tag and category at the same time ?
Hi Meccax
It may require custom work to integrate all of the research criteria at the same result page. You can explain your idea to our engineers in the Support Channel to see if it’s applicable such changes. They can give you a better response whether it can be accomplished and what implications it may have on your search results page.
Anthony from Cridio
Customer Success Ronin
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How can I change a logo?
https://ibb.co/coDqkyOi meota
Para alterar a logo dos recibos, você pode ir na configuração…
theme options > Invoice options – nesta opção você pode estar fazendo a alteração da logo qualquer outra dúvida, acesse nossa documentação e também participe da nossa comunidade no facebook
Anthony from Cridio
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Muito Obrigado. Como posso incluir o meu site como Case? https://finder.portaldohipnologo.com.br/
Oi meota de nada amigo.
Vá em nossa página inicial https://listingprowp.com e nos envie uma mensagem no nosso livechat para que possamos pegar mais detalhes.
Vou informar ao Sam para que coloquemos o seu site no Case Studies
Anthony from Cridio
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The update ultimate long waiting and keep delay the promise, waste my time, money to buy extended support at once go, make the wrong moving step
Hi adamgai
sorry to hear that, but are you waiting for a long period to conclude updates on your wordpress setup? have you checked the php.ini settings?
https://docs.listingprowp.com/knowledgebase/what-are-the-server-requirements-to-install-listingpro/
Anthony from Cridio
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Will this run on php 7.2? Which php is recommended?
Hey there imyourcupid,
I believe php 7.0 is recommended, check out our article here for more details:
https://docs.listingprowp.com/knowledgebase/what-are-the-server-requirements-to-install-listingpro/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
When will it be ready for php 7.2?
Hey there rivercia,
Thanks for getting in touch
I see you managed to create a support ticket and your issue is now resolved.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Good day, when can we expect version 1.3 or version 2?
An please change the page builder to Elementor or Divi. The one you have is AWFUL
Hey there kyughost,
It’s definitely being working on at the moment, however, I can’t provide you with an exact eta. As soon as it’s completed we’ll release it ASAP.
I’ll also pass on your honest feedback to our team for further review. Of course, we’re always here to help! If you’re having issues please don’t hesitate to reach out to our support team here:
https://help.listingprowp.comBest Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Pre-Sales Query :
1. Does theme have built-in Schema implementation? THIS IS MUST THESE DAYS from SEO point of view.
2. Events ( by business/services providers) with RSVP and booking features.
3. Lead Capturing ( Collect details about searcher and share with business on ” pay per lead” basis ).
2 & 3 can be feature request, but 1 is must if not already implemented.
Heard, google is focusing on Schema and AMP…any out of the box support for AMP .
Thanks Anurag
Hi anuragneo420
1. For Schema support, you can use ’’All In One Schema.org Rich Snippets’’ plugin which is a very popular plugin. Some users are successfully using this plugin. Also, our support team can help/provide any additional info on the support channel (If required).
2. At the current version, Events isn’t available. It may be available in upcoming releases, but if you have any preference or have already used any other plugin for events, our team can customize it and attach as per your need.
3. Some results regarding leads, viewers, are available on front-end dashboard analysis. You can also use some other plugins to collect countrywide details.
Yes, you can count on our team to customize and expand your business with other features per request. We have a specialized team that works with customizations, you can also get in contact directly with them at https://cridio.com/custom
Anthony from Cridio
Customer Success Ronin
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I have put in my google map api but the google map isnt showing, please advise.
Hey there Juniorelnino,
So sorry to hear that
We’ve written an article that may offer some guidance on this:
https://docs.listingprowp.com/knowledgebase/how-to-get-map-working-with-google-api-key/Though, if you still need assistance please get in touch with our support experts here and create a support ticket:
https://help.listingprowp.comThat way, they can assist you further on this.
Thanks for your patience
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Anxiously waiting for the booking system! I’m really hoping you can charge money per appointment (and change the rate per type appointment) plus a notification and availability functionality. I’m taking a gamble here..letting my developers do it will cost me a good amount of money. On the other hand I can’t wait another 6 months. Either way, this is the ultimate directoytheme when you guys have fixed this.
Hey Dgtacq,
Many thanks for your patience! As soon as we’ve finished our next big update we’ll release it ASAP along with all the information related to all the new features.
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hi there. Good work, thank you. i hvae only one question for the claiming process: Is there is no success report os redirection after the claimer sent the form? I know he will get an email, but anyway a success message would be great Thank you in advance!
Hey there computermobil,
To effectively assist you with your query, I suggest getting in touch with our support team here:
https://help.listingprowp.comThat way, one of our support engineers can offer you some guidance on this
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hello sorry for my little drama over there, I am so in love with your theme and I can do anything without it, but please take some times to read this for me, this will be the best option for Africa since PayPal isn’t compliant with most African countries. Please add a payment Option like the attach form https://goo.gl/forms/letPbypjmuJbSxE12 to the payment options and am 1000% certain this manual option will work in mobile countries especially African countries where mobile money payments are on the rise. https://drive.google.com/drive/folders/1FN_2Ss0Wqx3xZb4Tx-qTF80_CHayu3zh?usp=sharing The only thing is administrators will have to manually approve orders just like Bank Transfer payment option
Or You can send me details of requirement in integrating a payment gateway so I can find which company meets your requirement and recommend to you.
For the mean time I will purchase the theme and configure it while I wait for the update with the payment.
Please pardon my manners
Hey there mimghana,
Many thanks for getting in touch
We support Direct Payment/Wire Payment, perhaps you can use that as alternative:
https://docs.listingprowp.com/knowledgebase/what-are-supported-payment-gateways/I’ll forward your request to our developers for further review and consideration though.
We also offer a customization service where your define your requirements and custom guys can assist with implementing this payment gateway for you, you can request a quote here:
https://cridio.com/custom/Hope this helps
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Would there be an option to move a client from one plan to another superior without having to go through the shopping cart from the administration panel?
Hey the Mialago,
Many thanks for getting in touch
Only possible to change from the front-end as shown like so:
https://monosnap.com/file/fmPaFkjU8Fro6zSv1ZF0ofOGcvmHPnThat’s a great idea though! I’ll definitely forward this to our team for further review and consideration
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
Hello, i am having Problems with css, there lots of text not aliment with the other, and the line spacing is very bad for mobile view… i whant well behaved in all view from pc to mobile. in some cases text are to small for user to see. i hope this get fix real theme update in v3
Hey there willniev,
So sorry to hear that
Definitely sounds like a job for our support experts to take a closer look.
Can you get in touch with them here and create a support ticket:
https://help.listingprowp.comThat way, they can assist you further on this.
Thanks for your patience
Best Regards,
Michael from Cridio
Customer Success Ninja
Knowledgebase | Pre-Sale FAQ | Video Tuts | Helpdesk
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