Hello again,

The child theme is always empty. You will have to add those folders.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hi Ibrahim, thank you for the instruction. Also, is it possible to add a 3rd lines of shipping/billing address in order form? Please advise. Thank you.

The checkout fields are generated by WooCommerce and not by the theme itself. The checkout fields are however configurable. You can add/edit/remove the fields using custom code by following the instructions here : https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/ or use a third-party plugin like this : https://wordpress.org/plugins/woo-checkout-field-editor-pro/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Appreciate your feedback as well. I checked your website and it looks like you’ve not updated the theme as well. Please update WooCommerce, the theme and WordPress. Updating just any one of them is most likely to cause this issue.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello Ibrahim, thanks for the quick reply. How do I update theme? All my woocommerce plugins are up to date.

The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. 

Hello there,

Thank you for updating the theme and for reaching us. You can simply import the home v5 slider. Also please update the “Electro Extensions” plugin.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

This is what I did.

Error on the right [electro_slider_onsale_product_id=2704]

Hello again,

This happens when you’ve not updated the electro extensions plugin. Please make sure to update it as well. You can update it by de-activating and deleting it and then install fresh from Appearance > Install Plugins.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. To setup brands,

1. You will have to create an attribute and call it “Brand”.

2. Once you’ve done that you need to assign this attribute as a brand attribute in Electro > Shop > Brand Attribute : https://www.youtube.com/watch?v=siGBnK73EGM&index=9&list=PLYq0ehQTXpCROmA2eVQ8s7oHJRpp6Ul30

3. You can now add logos to the attribute that you’ve chosen as brand.

4. Once you’ve added your brand logos you can enable brands slider from Electro > Footer > Enable Brands Slider.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thx, but how can I remove from other pages. I want to be visible just on homepage.

Hello there,

The brands slider is part of footer and appears on all pages. If you want only on home pages, you can use a simple image slider from Visual Composer.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

These issues are not related to the theme itself but your server settings. Ref : https://stackoverflow.com/questions/6185319/how-to-locate-the-php-ini-file-xampp

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Am sorry for too much question, i tried to change the size to 32M but it is not responding sir…i have some questions 1. are there difference between post_max_size and upload_file_maxsize ? 2. am i to insert 32M or 32MB 3. Can i increase the size and is there any alternative i can use to upload my theme in my offline website without using xampp Thanks

You can simply unzip electro.zip and copy it into wp-contents/themes/ folder.

post_max_size is the size of POST variable and upload_file_max_size is the maximum size of file that can be uploaded.

It should be 32M and not 32MB.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello again,

Thank you for reaching us. The countdown timer does not appear on single product page. However it can be achieved using custom coding.

Thanks, Ibrahim

1. The countdown can be achieved using a custom coding, what is the code? also if I install the woocommerce count down will it interfere with your widget count down?

2. Can you please help with the size of the .sidebar?

3. As you can see on the bottom of the web page, the newsletter widget was integrated with mailster however the design has changed despite putting a custom CSS code.

Thanks in advance.

Hello again,

Sure, we are happy to help. Can you please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your website details and I will suggest custom code. Also please specify if you want to change all the sidebar widths or just the shop page’s.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. You can add favicon from Appearance > Customize > Site Identity > Site Icon.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Yes, the theme is compatible with WooCommerce 3.4.x and WordPress 4.9.6.

Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The additional class is ‘pull-right’. Ref : https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#split-the-menu-item-in-right-side

Thanks, Ibrahim

Thank you for noticing. Apologies that we missed this in our previous updates. Can you please email our support ? I will include this in our next release.

Thanks, Ibrahim

We have send an email from https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support this is your support?

Yes, that is correct.

Hello there,

Thank you for your interest in our theme. Yes, we’ve included Visual Composer and Slider Revolution which are premium. Other plugins are included.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please share with us screenshots of what is not working ?

We’ve removed the sticky footer for mobile in our 2.x update. It can be added via custom code.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Everything works fine… I just need the sticky footer as it can be so handy for some shops. And I would appreciate if you add it as an option in the admin so that if we update the theme we would not have to add the custom code again.

And I would appreciate if you provide us with the custom code for the sticky footer.

Thank you for your support

Here you go :

Please copy functions.php into your child theme’s functions.php and add the custom CSS to Appearance > Customize > Additional CSS :

You can also add the code to your child theme’s style.css. Once you’ve added the style to your child theme please make sure you load it by enabling it in Electro > General > Load child theme’s style.css.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your website details ? I will take a look and get back to you.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The theme is not dependent on any page builder. You can use the theme with any page builder. However we have provided additional Visual Composer elements which is useful if you are using Visual Composer.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Please disable catalog mode in Electro > Shop

Thanks buttons are back. Awesome. Could you tell me, what is the function of catalogue mode?

Catalog mode disables all shopping cart features. It allows you to have a website without shopping cart features.

Hello there,

Thank you for your interest in our theme. No, the theme is not compatible with YITH Multivendor and frontend manager.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

What about bbpress? It would be nice to have s forum for users!

I am sorry, the theme does not have any bbpress specific code.

Hello there,

Thank you for purchasing our theme and for reaching us. Yes, it is possible but it requires additional custom coding. Please give me little time to get back to you with custom coding on this.

Thanks, Ibrahim

Hi Ibrahim, thank you for your feedback. You are helpful as always, I’m waiting for your fix.

Please add this custom PHP code to your child theme’s functions.php to remove tooltip : https://gist.github.com/ibndawood/2208ce57e8f4afa2d08d902851a7fa91

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme does not handle which page to display in case of 404. It is handled by your webserver or if you are using custom plugins to override .htaccess file. Please check them.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim