3569 comments found.
I am suggesting you to add One Best Feature in Product Page is : How may times Product Viewed in Short Product Viewed Counter.
Hi mvmwebdesigner,
Currently WooCommerce doesn’t offer this feature. But I think that there are third-party plugins that can make this feature possible for users who want to have this option in their site.
Kind regards,
—Ylli from Laborator
Hello,
I have a question about widget on the top menu bar. I’ve set widget login/register links and date, and it shows “my account details” on page but i want to change this text. How can i do this?
Regards
Hi there,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
See you on the other side 
Kind regards,
—Ylli
I can not install this theme because
“The package could not be installed. The theme is missing the style.css stylesheet.Theme install failed.”
Pls help me solve this problem.
Hi there,
That’s a common issue caused by not uploading the correct zip file. For more information please read Error: “The theme is missing style.css stylesheet” article.
P.S: Theme comments section is used only for pre-sale questions. If you need support in the future, please write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli from Laborator
When updating from Aurum 2.14 to the latest version I am getting the error “Loading Products” on my landing page and nothing else happens. I need help. I would like to use the latest features of theme..
Hi EdwardsPowers,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art from Laborator
Thank you. I have followed your directions and submitted the email request with login credentials. Looking forward to your response.
hi in visual composer i use fade in right text but no animation ever can you suggest a solution?
hi, where I can enable the breadcrumbs for shop / product section?
Hi there,
Breadcrumb NavXT plugin needs to be installed and activated to show breadcrumbs in your site.
Kind Regards,
Art from Laborator
i installed the plugin however the breadcrumb is not showing in the product page. it only shows in the blog post page. Is there any setting in the theme that I need to configure?
nevermind I found the code from the other comments below
add_action( ‘woocommerce_before_main_content’, ‘woocommerce_breadcrumb’, 25, 0 );
Happy to hear that WickedWebAust
Kind Regards,
Art from Laborator
Hi, I’m thinking of buying this theme but the shopping cart isn’t very user friendly. That is holding me back. It says in red clearly when you filled in something wrong, but then you can’t see where to improve. Are you planning to improve this?
Hi Robbeh,
We plan to re-design a little bit some Cart areas in the near future but I’m not sure for what area exactly you are talking about. Please write us in the support area for more info.
P.S: We use comments section of the theme only for pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
See you on the other side
Kind regards,
—Ylli
Does the version 3.1 change the shop catalog thumbnail image-size? How does it handle horizontal/wide (rather than tall) images?
Hi Brankica_1,
This process is simplified now and it uses default WooCommerce areas to change the sizes of it’t images on the Customizer.
P.S: We use comments section of the theme only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
I add something to “Shop Single Widgets”, but it’s seem not work. Please check that, I need use different widget in Product Catergories page and Single Product page!
Hi quancobu,
We use comments section of the theme only for a pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
This theme is compatible with YITH WooCommerce Catalog Mode plugin ?
Hi cmoraleda,
We think that the plugin should work. You can give it a try and if you have any problem you can write in our support.
Have a great day!
Kind regards,
—Ylli from Laborator
Is it possible to have a full width shop page and single product page??
Hi there,
We can help you achieve that but we use comments section of the theme only for a pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
i cannot post anything there… I found how to set the full width but now all my woocommerce images are blurry… i cannot find the image dimensions anymore like they were in the past aurum versions. also regenerate thumbnails does not work…
is there any info about the shop image size? i cannot seem to set it to for example 600px instead of 330px as it is standard, no more options to set shop thumb size anymore since the update 
Hi hansp,
For the moment Laborator team is on vocation and teplying of tickets is very limited until Thursday.
I can see that you already wrote us on our support forum and you will receive a response soon.
Have a vreat day!
Kind regards,
—Ylli
Hi,
Is it possible to add, under the cover photo (for example here : https://themes.laborator.co/aurum/bookshop/product/the-third-plate/), images from inside the book? (It would be miniature images that would be enlarged by clicking on it). Thanks for great work !
Hi khouya,
For sure that you can do that. It’s basically the behavior that you see in our other demo.
Have a great day!
Kind regards,
—Ylli from Laborator
Exactly what I need. Thanks!
Glad to hear that
Regards,
—Ylli from Laborator
It won’t let me open a ticket, I updated and now my font-family stopped appearing. custom google font https://fonts.googleapis.com/css?family=Montserrat"
Please fix epsurf.com.au
Nevermind!
Hi epsurf,
Glad to hear that!
We use comments section of the theme only for a pre-sale questions. If you need support in the future, please write a ticket on our dedicated support center and our team will assist you.
P.S: You can create a ticket only if you have support subscription (read more)
Kind regards,
—Ylli from Laborator
Hello,
My favicon is not working. My website is josberonline.com
I have tried everything in the book please help.
Hi afrohitz,
We use comments section of the theme only for a pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
I purchased the theme a while back; WPBakery Visual Composer and LayerSlider no longer update automatically. Where do we manually download these?
Hi hs1972,
Our latest theme version is 3.0.2 (read changelog) and if you are using the latest theme update then you should be using the latest version of WPBakery Page Builder too.
If you are using our latest theme version but your WPBakery plugin is not updated then please go to Appearance > Install Plugins to update the plugins.
Soon we will release another theme update and in that update beside other features we will include the latest version of Layer Slider too as always do.
Have a great weekend!
Kind regards,
—Ylli from Laborator
Hello! I do not know if this is a bug or a problem in my install. When i have an account, go to “Account Detatils” and try to edit name or lastname it show up an alert that says “Display name is a required field.” and there is no “Display name” in the fields to modify.
Thanks Cristian
Hi Cristian,
We use comments section of the theme only for a pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
done.
Hi, How can we centre-align breadcrumbs, there seem to be no such option in the breadbrumbs settings
Hi rivija,
Theme comments section is used for any pre-sale questions.
Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli from Laborator
Hi,
My website is no longer accessible due to an application request limit reached. “Graph returned an error: (#4) Application request limit reached”. It seems to be something sending to much info by the API Facebook. I erased all the plugins but the problem is still there…
I’m no longer on my support period but I’m ready to renew. I just need before to know if it’s something you know and you can help me? In advance thank you!
Hi pcherqui,
This doesn’t seem to be a theme problem. Please contact your hosting provider about this and search in google about this problem. I’m sure that you can get an Idea from what this error comes from.
Also please make sure that you are using the latest theme version. For more info please carefully read theme changelog.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need support, please write a ticket on our dedicated support center and our team will assist you. Have a great day!
Kind regards,
—Ylli from Laborator
Hi, how can I edit HTML files of this theme?
How can I activate register in site ?
Hi there,
We use comments section of the theme only for a pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli from Laborator
Good morning, I have a web site configured with Aurum 2.9.3, WooCommerce 3.3.5 and WP 4.9.6. My theme is not anymore under licensing. How can i get an update of my theme? Can I just purchase the latest version to get all updated? Is there any risk to update my site? Thanks
Hi Gerard,
I don’t see “Purchased” badge next to your username.
If you purchase the theme you will have the same benefits as the other users. So you can update the theme anytime that theme updates are released from your Wordpress admin area. To do that you need to install Envato Market plugin (that our theme offers) and the validate it with your purchase code.
Have a nice day!
Kind regards,
—Ylli from Laborator
Hi, thank you for responding, that’s correct, theme was purchased by a third part company and i do not have the access code.
So if I understand well I need to purchase again the theme to be able to get updates through Envato pluggin.
No risks for my site to update directly from 2.9.3 to latest?
Regards
Hi Gerard,
If the theme is not customized then you won’t face any problem. Anyway if you have a question or face any problem then you can write on our dedicated support center because we use this area only for any pre-sale question.
With the purchase of the theme you also get 6 months free support that you can later extend if you still need to contact our support.
Kind regards,
—Ylli from Laborator
Hi,
I already tried the support center but you need to provide a pruchase code
I do no think that there is any customization but for sure i’ll make a backup of theme directory before upgrading.
Are the wooCommerce files going to be updated with the theme as at the moment I have a lot of obsolete PHP files?
Thank you for your help.
Hi GerardPerret,
It’s obvious that the support center needs a purchase code, we cannot provide support for users who do not have the purchase code as that’s a rule from Envato to verify someone has purchased any specific item.
When you update the theme all the theme files will be updated (WooCommerce related files too) but if you are for WooCommerce files directly then you will have to update the plugin separately through the Plugins area.
Kind Regards,
—Ylli from Laborator
