122 comments found.
Can you update the changelog? What is the newest version number?
Hi
Version 1.1.0 – Feb 04, 2024
+ Update Plugins
+ Update Self Update Online
+ Update Sample Demo Data
Regards
Uhhh my version that hasn’t been updated yet is 2.0.4
Hi @trbrack
If you have any issues kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
How can we update WP-Bakery when it depends on updates from your side?
Hi @trbrack
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
The last time this theme was updated was in March…. that pretty much says it all.
Hello
We use updates to fix bugs and update theme core. Do you have any issues?
EF3 Framwork crashing on my site. Header messed up. Why is this happening all of a sudden?
Hi @Kenwyn
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Do you see an update coming for this theme?
Hello, we will consider updating it soon.
I have support but I can’t reach your page, I get an error message when trying to login to your portal for support.
Nonetheless, my question is how to modify the colors? I dont anywhere in the customizer any color fonction that will allow me to have more control beside the background
Hi@ RMStrategy
Thanks for using Enormous.
Kindly send link+admin access to email: 7oroofthemes@gmail.com
Thank you, we look forward to serving you!
Best Regards.
Just let you know some plugins are not being installed because you site is down just for you to check it out, thank you
Is there any way of setting a custom banner image and text for single products, product tags?
Hi @IanPFeather
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
I am having an issue with the EF3 plugin (Redux Framework) – When the plugin is active, the Post Categories are not displaying under Posts > Categories. When disabled they are there!
Any ideas guys?
Hi @IanPFeather
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
I have tried, but when I ask for a new password to be sent out I get nothing. Its not going into Spam either. Any ideas?
Kindly send link+admin access to email: 7oroofthemes@gmail.com
Email sent.
Is there a way I can turn on the WP Bakery front page editor?
Hello
Kindly proceed with all your requests in the email, so our support team can provide the necessary help for you.
Regards
Hi – I submitted a ticket 2 days ago and was hoping I could get a reply please?
Hi @IanPFeather
Our support team already reply to your ticket #851, kindly proceed in the ticket.
Thank you, we look forward to serving you!
Best Regards.
The Google map is not loading on my website. I have added my Maps API code but it is still giving an error.
Hi @marlori
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
On a single blog post, can you control the Related Posts that appear at the bottom?
Hi @mrgillard
Thanks for your interest in Enormous!
Yes, you can control, enable and disable related posts widgets.
Regards
I don’t see that information abou related posts in the documentation. Can you confirm where those settings are located on the back end? Thanks.
Hi, Sorry but we control it via file source code: enormous\inc\template.functions.php You can check it in line 1614. Thank you!
Hello, we bought your theme and we have a problem with portfolio category link. It does not show category description. And it does not show portfolio items correctly. Some of the items are missing, even if they all got the same settings?
I mean portfolio category link like this: http://7oroof.com/tfdemos/wp-enormous/portfolio_categories/branding/
Hi @pixerize
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hello! I’ve just purchased the support for 6 months because I’m facing issues with the template. Here are the 3 main issues I have for the moment :
1) I have exported an xml with all the files from our website www.learning-expeditions-asia.com, and imported in a new website we are creating with the same template & identity but focused on europe (www.learning-expeditions-europe). But when I try to change the logo. I go to Appearance – Customize and I change the logo but the previous logo remains. 2) There is a black square on the bottom left side of the images of the blogposts. like here : http://www.learning-expeditions-asia.com/index.php/2018/10/03/top-transformative-companies-visit-asia/ 3) Also related to the new website : the sections Testimonials and Clients I have on www.learning-expeditions-asia.com don’t appear on the dashboard menu anymore – therefore the contents don’t seem to have been imported or are unaccessible – and I don’t know how to add them.
Thanks in advance for your help.
Hi @mathieuwordpress007
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
He instalado tema, pero no me deja usar platillas creadas, me pide activar los plugins y no me deja crear temas visual composer.
Hi @fotsdominicana
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
P.S. Please make sure to remove the unfair 1star review.
Thank you, we look forward to serving you!
Best Regards.
Ya lo envie, pero no me deja ni ingresar.
I can’t install the child theme, it say Parent theme is missing. plase install the “granny” parent theme..pls help asap. thanks
Hi @vanistdesign
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
To change the 404 error message, do I have to create a copy of 404.php in my child theme, or is there a user-friendly way to edit this on the back end?
My suggestion would be for the theme to add a page named ‘404’ or let the user assign a page to use as the 404 page so it can be edited easily for non coders.
Hello
It seems that you did not purchase the theme, kindly purchase so we can provide the necessary help for you.
Regards
How do I change the Blog page heading title? I tried to change it on the page itself under “Page Title & BC”, but it doesn’t work. It just shows the latest blog post title.
Hi @mrgillard
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
How do you adjust the height of the header? I’d like to use Header 6, but want to reduce the height of it….please help asap…thx!
Hi @rot8tor
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
I did…no investigation needed, just instructions on how to do it…thx
Hello
Our support team replied to your ticket, kindly check it.
Regards
How do you make the multicolumn menu like in the demo here when you hover over “Elements”: http://7oroof.com/tfdemos/wp-enormous/
Hello
It seems that you did not purchase the theme, kindly purchase so we can provide the necessary help for you.
Regards
We purchased the theme on the business account
Hi @mrgillard
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
