Hello there,

Thank you for purchasing our theme and for reaching us. The theme can be used without Visual Composer. We do not have tutorial videos, however we have documented different ways to build with and without Visual Composer. For example here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Unfortunately the URL you gave is not working. So I cannot see what the issue is.

However the slider background image is set in slider settings and can be changed from here : https://drive.google.com/file/d/1qnRXgvLQokn95yZ0eZ4S66cYVMnYA7Oh/view?usp=sharing

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The theme has a live search option which uses the default WordPress’s search. If you are looking for advanced search we suggest Algolia.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. It is possible to add new information in your product loop. However it can be done via custom code only.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The area you are referring to is the header icon area. You can remove the header cart icon and replace it with your own code.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

This theme is not built for IE but for all latest browsers including Edge.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

This is the account, where this theme was purchased

I am sorry but this account does not have the “purchased” label. I suggest you to contact Envato regarding this.

Hello there,

Thank you for reaching us. We do not include scss files anymore. They are available on request only.

Thanks, Ibrahim

Can you forward me on this email? E : hyatest@gmail.com

Thanks in advance.

You need to verify your purchase. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your purchase code and the Envato account associated with the purchase.

Hello there,

Thank you for your interest in our theme. There is no difference between the kind of support offered for regular and extended. The only difference is regular is 6 months, extended support is 1 year. You can read our support policy here : https://themeforest.net/page/item_support_policy

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, you can use Thai Bhat via currency options in WooCommerce setting. Ref : https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-4

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. If you set the product view of the product page as “Extended” it would open all tabs like this : https://demo2.madrasthemes.com/electro/product/ultra-wireless-s50-headphones-s50-with-bluetooth/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please share with us the URL of the 2 products ?

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Please make sure to update the theme as well.

The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. 

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Ive uploaded a new copy of the theme, renaming the existing theme but my top menu changes from full width to tabs. Also I have a product carousel on the home page set to 5 columns but it only displays 3 columns.

Hello again,

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your website URL. I will check.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce. The feature you are referring to is called dynamic pricing. This feature is not part of core WooCommerce. You need to rely on third-party plugins to achieve that.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

I see, btw i look at your mobile version, but its not Ajax featured like if I click Add to Cart and there is loading, can you make Ajax fully loaded?

and, you must make PWA (Progressive Web Apps) mobile in the future

Thanks

Hello there,

Thank you for your suggestions I appreciate it.

We do have ajax add to cart which is a core feature of WooCommerce.

Thanks, Ibrahim

solved.

Hello there,

Thank you for purchasing our theme and for reaching us. Glad your issue is resolved. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. We are happy to answer your questions :

1. This question you are asking is related to WooCommerce. WooCommerce displays all reviews left below the review form. Ref : https://demo2.madrasthemes.com/electro/product/tablet-thin-elitebook-revolve-810-g6/#tab-reviews

2. No, the theme does not have any ajax filter in-built. You will have to rely on third-party plugins to achieve that.

3. I’ve sent you the trial details already via email. Let me know if you have not received it.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

Thanks, Ibrahim

I wrote it to the customer, I am only a webmaster. I will recommend another template for him, it will be simpler.

Goodbye

You can email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with the purchase code from your customer so that we can verify the purchase.

Hello there,

Are you following one click demo import : https://www.youtube.com/watch?v=YSm64d3G8jo ? Please clarify.

Thanks, Ibrahim

Hello, Yes, we are doing the process exactly as outlined here.

Here is the log we have generated: http://prntscr.com/jvon55

Let me know where to look into solving the issue. Thanks.

Hello there,

The link you gave does not open. These are images not being imported and this appears from using manual import and not one click import. The images are no longer used in our one click demo import.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim