1743 comments found.
Hi there! 
I’ve got a question about mobile menus. I changed the background color of the mobile menu to transparent, but it seems that it is always placed on an empty white section above the beginning of the website. Is it possible to get that hamburger menu icon above the content?
Greetings, Konrad
Hello Konrad!
Could you please submit a ticket in our support center and email us the link to the site and WP access detail? We’ll check what can be done.
Best regards,
DFD Support Team
i keep receiving an error every time I try to upload the file on my wordpress.
The error is.
“The link you followed has expired.”
Hello Dhanvan!
Most probably the issue is caused by low upload_max_filesize value. Could you please submit a ticket in our support center and email us the link to the site and WP access detail?
Best regards,
DFD Support Team
Hi there, we have a problem with link base / taxonomy links of portfolio items and the blog links.
Im afraid I cannot create an account on your support page with my purchase code because the original support period is expired.
I just extended the support for my original order with the purchase code but the registration is not working.
Please contact me via PM how to obtain support.
BR Fabian
Hello Fabian!
Please, get in touch with us via Envato contact form and we’ll be able to help you with the registration. Please clarify the request as well.
Best regards,
DFD Support Team
Hello. I hired a dev to check out why the scrolling on my website was laggy and not smooth. He found that the issue is in the DFD theme plugin. If you remove this plugin, the smooth is fixed but obviously, the design is broken. I would appreciate if this is something you guys can fix.
Hello Garrzilla!
Could you please submit a ticket in our support center and email us the link to the site and WP access detail?
Best regards,
DFD Support Team
This theme uses site title before page title for home page only.. It’s doesn’t show on website. Its show in google results only.. How to resolve it…I have contacted to support also.
Hello Jyogesh17!
It supposed to be displayed this way for the home page. We have got you and we’ll check what can be dona and email you back as soon as possible.
Best regards,
DFD Support Team
I am waiting..Hopefully you could be resolve this problem.. Thank You
We’ll get back asap.
Best regards,
DFD Support Team
Hello, a few weeks ago I bought your native theme but when I try to personalize it does not leave me, I change the logos and they do not change.
Hello Gabsgarrido!
Could you please submit a ticket in our support center and email us the link to the site and WP access detail? We’ll help you.
Best regards,
DFD Support Team
hello,
A few questions:
Do you use font awesome for icons? Do you have animated icons? Parallax backgrounds? Video slider backgrounds?
Also, your other theme is older but it seems to have more options. Would it be smart do buy it instead?
thanks
Hello Josephhh!
Font awesome is available in theme. There are no animated icons in theme. Parallax and video backgrounds are available, please check some examples in documentation article.
As for the options, both our theme are customizable could you please get in touch with us via Envato contact form and let us know what features you’d like to have. We’ll provide you with more detailed information.
Best regards,
DFD Support Team
I purchased your theme and paid all 41$ but when I install and conigure i get this message on screen “NO LICENCE FOUND”
Hello Sanjivrai!
Please clarify where do you see the message? If it’s related to the plugins, please check the following article: http://nativewptheme.net/support/knowledge-base/plugins-activation.
Best regards,
DFD Support Team
Hi, I am trying to register for support, but when I enter my purchase code on your support website it refuses to accept it. How else can I contact support?
Hello DanCr!
Please, get in touch with us via Envato contact form and we’ll be able to help you with the registration.
Best regards,
DFD Support Team
OK. In the meantime, one quick question: Is there a standard location for the front page header image in each of the demos? Haven’t narrowed down the design I want to use, but playing with a few and trying to figure out how to swap out the main header images. is there a standard location for these? Or is each demo different?
Hello DanCr!
There is no standard location as we have used different elements on different demo layouts. Plase contact us and clarify what image you’d like to change and we’ll provide you with the instructions.
Best regards,
DFD Support Team
Hello, I’ve tried using my purchase code to login to ticket support but it doesn’t seem to be working. Please get in touch to let me know how to register. Thanks!
Hello Sebasagosta!
Please, get in touch with us via Envato contact form and we’ll be able to help you with the registration.
Best regards,
DFD Support Team
We are having issues with blog categories on our site. When we put a post in a specific category and try to filter by category, it does not display the correct posts.
Hello Puzzlepiecesmarketing!
Could you please submit a ticket in our support center and email us the link to the page in questioning and WP access detail?
Best regards,
DFD Support Team
Hello, I just have a quick question when I am adding a Single Image, and select the lightbox option to open the image in lightbox, there is some text that I can’t find where to edit.
When clicking on image the text at the bottom says: Image module open in lightbox, where can I edit that part?
Hello Felipunkd!
Could you please submit a ticket in our support center and imail us the link to the page in qustioning and WP access details?
Best regards,
DFD Support Team
Hello. Could you please tell me how to change the date line from h1 to p and dfd-page-subtitle under the date from h2 to h1.
Here is link to my site: http://liberty-adriatic.com/DMC-montenegro/.
Hello Tilenk!
Could you please submit a ticket in our support center? Our team will help you.
Best regards,
DFD Support Team
Do NOT believe that this theme is easy to customize. It is very complicated for a Wordpress beginner. It frustrated me tremendously and most of the changes I tried did not work well. If you are new to Wordpress look elsewhere. This is not the theme for you.
Hello Kimosh!
Clients opinion is highly important to us so we’ll be grateful if you let us know what was difficult for you in our theme.
We’ll be grateful if you let us help you with the theme, just submit a ticket on support forum: http://nativewptheme.net/support/support-ticket or contact us via Envato contact form: https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD Support Team
Hola,
no puedo instalar el tema me sale:
la instalación del tema a fallado.
Por favor ayuda.
Hello Bruceccpe!
Could you please submit a ticket in our support center and provide us with the WP and FTP access details.
Our team will help you.
Best regards,
DFD Support Team
I try but it is impossible to load the seventeenth demo. It is “still” loading but doest work. What to do ?
Hello BartoszKozak!
Most probably the issue is caused by low server configuration. Could you please submit a ticket in our support center and provide us with the WP and FTP access details?
Best regards,
DFD Support Team
Message was sent. PLEASE ANSWER AS SOON AS IT IS POSSIBLE
We’ll get back as soon as possible.
Best regards, DFD Support Team
is the theme support Arabic language and RTL ?? and 3.4 woocommerce
Hello Alawialkaff!
The theme is compatible with the woocommerce and support RTL. Please check out RTL demo here.
Best regards,
DFD Support Team
i received an email saying there’s an update. can someone help me install it?
Hello Adrianlindesign!
Could you please submit a ticket in our support center and provide us with the WP and FTP access details.
Our team will help you.
Best regards,
DFD Support Team
Demo Import not importing – “26 Home” and “Shortcodes”. When I try and import these two, the preloaded wheel spins for hours, and never imported anything. Is there a setting that I have to make in order to import either of these…or can you help figure this out? Thanks!
Hello DeepLight!
Most probably the issue is caused by low server configurations.
Could you please submit a ticket in our support center and provide us with the WP and FTP access details?
Best regards,
DFD Support Team
Could you direct me to where I submit a ticket? Thanks!
Please use this links.
Best regards,
DFD Support Team
Hi ..I used rotate box on the tabs in my home page with image for front and description for back. In desktop they work grate, but in mobiles preview rote box not showing the information in the back. please help me ASAP.
Hello LiquidApps!
Could you please submit a ticket in our support center and provide us with the WP access details.
Our team will check the issue and help you to get it resolved.
Best regards,
DFD Support Team
