633 comments found.
Hi, presale questions: We are agency that works with different guides, I need to know: 1-Do I need to install woocommerce ? 2-How can I add tours ? 3-Can a guide manage their own bookings ? 4-Do you offer support to install all we need to be online with this theme ?
Hi,
1. WooCommerce is totally optional and only required if you want to accept payments as shown in the live demo: http://demo.themovation.com/embark/walking-tours/tour/coney-island/2. In terms of the ‘tour’ being something that customers can book, that would be setup in the included Booked plugin. Then a page can also be created for each one if you like.
3. You can setup as many different calendars as you like, and each calendar can be managed by the same person or each by a different person. A role can be setup so they can login into the admin and only manage bookings.
4. On ThemeForest, installs of the theme are not included with the price – it is an optional $50 add-on if you want it installed for you. However with our products, we include an automated installer so the process is very smooth and generally would not require assistance. If you have questions, we are certainly available to provide fast friendly assistance on our support system:
https://themovation.ticksy.com
Hi, I’m translating the theme with WPML. CAn you please point me how to translate top bar icons? I guess the method will also work for custom widgets used in the footer.
Hi! Scroll down WPML > String Translation screen and click “Translate texts in admin screens »” . Scroll down to “theme_mods_[themname]-child” or “theme_mods_[themename]” and expand / explore to see all the admin text options. check the ones you want to translate. 
Have you purchased the theme? If so, please sign in with the account you’ve purchased with or feel free to create a ticket.
Best regards, Ryan
Hi, presale question: may be this is more a WooCommerce issue, but you know whether prices could be reduced as bookings number grow for a tour?
That’s a good question – that feature is not directly built into the booking plugin or WooCommerce itself, but as you mentioned, it may be possible by use of a WooCommerce add-on. Perhaps this add-on or one similar:
https://woocommerce.com/products/dynamic-pricing/Ok, Thanks for your reply
Hi, presale question: don’t see demo including paypal or debit/credit card payments. Are they possible? Thanks in advance for your reply. Regards, Juan
Hi, yes absolutely. The payments works using WooCommerce which supports a very large number of payment gateways, so there are lots of options:
https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/ok, thaks for your reply
Hello Embark people! I have purchased your awsome theme and I have to admit that I am not an ace at setting up webpages even with such convenient handy dandy thing as yours.
Ok I have the theme already in my WP and I am using the NYC tour layout. 1.- I want to change the logotype on the left top corner and I cannot see where I have to go to do this 2.- Can I change the black background that comes out of the box for this design? If so how can I do it?
I do not want to venture into doing something that may mess all so I appreciate your answer on the two questions above Rafael
Hi, sure thing I’ll answer your quick questions here, but for any future questions please open a ticket as it’s the best way for us to provide support: https://themovation.ticksy.com
1. That is the default logo. Here is the article for changing the logo: https://themovation.helpscoutdocs.com/article/127-how-do-i-change-or-remove-the-logo
2. Here is a quick video showing how to change the top section background: https://cl.ly/1a0H441K0D1z
Hi there,
I am trying to send an automatic email to the client when he/she fills the form but the email seems that is not sent (i am testing it with my own email). I have created in formidable->forms->configuration->form actions one action doing this, adding the corresponding label ( [X] ) of the email entered by the user in the form. Any ideas about what it is going on or solutions.
Thanks
Hi, the instructions for setting up an autoresponder are here: https://formidableforms.com/knowledgebase/email-notifications/#kb-set-up-an-autoresponder
If you have done those steps to set it up and it’s not working, then it would be a hosting issue. In that case it would be likely that no other plugins are sending emails either (or WP itself). So you can either contact your host and get assistance to correct it so it works, or you can use an SMTP plugin to send mail in a different way:
https://wordpress.org/plugins/post-smtp/
Is there a way to get something like round-trip bookings? Something like: https://booking.kayak.com/
Just wondering if booked plugin can work but doesn’t seem so natively or is there another plugin that can work for this requirement.
Thanks if you know, or if you’re up for custom jobs, that might be nice!
Hello! thanks for asking. Booked works on time slots so there is no travel component there (leaving and arriving), it’s all day or a specific time period in a day. our themes work with virtually any WordPress plugin, so if you find something that you would like to use, it should work.
Thanks! Just talked to the boss and I think booked will work for now, since there’s only one vessel available for passengers.
Lovely work on the theme. I’ll have her buy it on her account since this is my personal themeforest account 
Cheers, Tri
Just found this too: https://wordpress.org/plugins/wp-travel/
Since you guys are amazing at UI/UX, would be nice if you guys worked on a travel theme with with functionality like booking.com.
Take care, again!
That’s awesome! Thank you. Thanks for the idea as well. We are always looking to add new plugin support.
Is there a way to see how this theme will work on mobile. The Demo looks stunning on Desktop but I am unable to see a Mobile version when I enter domain. Thank you
Hi, yes the theme is fully responsive for all devices You can either open the link / browse ThemeForest on a mobile device, or you can just resize your browser window on a desktop down to a smaller width and you’ll see the mobile styling.
Does that make sense?
Hi, I get a error 500. It seems that the problem is the Booked plugin
“Fatal error: Call to a member function add_cap() on null in /wp-content/plugins/booked/booked.php on line 974”
I have tried to rename the plugin through cpanel in order to deactivate it. Then the error 500 dissapears and I can see the webiste correctly but I have no access to my administration panel in Wordpress. I get the error “Sorry, you are not allowed to access this page” If activate the plugin again, the 500 error appears again. What can I do?
Hi, that’s odd indeed. I’m not sure if we have seen that before. First I would try re-installing the Booked plugin. If you delete it, you should be prompted to reinstall it in the admin area. If that does not help or if there is any issue with that, please open a private ticket and provide a link, a WP admin login, and FTP access as we can have a look:
https://themovation.ticksy.comI can not access to the admin area. I Have just renamed the plguin on the cpanel of my hosting. I will open a private ticket.
Thank you
Ok thanks, we’ll follow up in your ticket!
I am wondering how to remove the “Choose a tour package” under request a booking? I have create separate calendar for each tour and doesn’t want the all tour packages to show up in a separated calendar and would like to remove the choice of choosing package.
In the Booked settings area you can define the custom fields for each calendar separately. If you want to change/remove them, that’s where you can do it:
https://boxystudio.ticksy.com/article/6267/If anything is unclear or if you have any further questions, please open a ticket where we’re happy to assist:
https://themovation.ticksy.com
I wonder can I customize each different email template under woocommerce? I can’t see the message, all it display are html code. I have two booking calendars each for different kind of tour. How to integrate each email template accordance to the each booking calendar?
It sounds like you are referring to the email templates inside Booked, I don’t believe that there is a way to customize for different calendars. Perhaps you can use a custom field and then out put a custom field using the tokens in the email template settings? Also, you could provide a link back to your website with a customized message inside the email template, giving you more control.
If you are referring to the Woo email templates, they are managed in a different way. Please see: https://docs.woocommerce.com/document/automated-follow-up-emails-docs/custom-email-templates/
best regards
How can I add “Additional Services” like airport pickup and drop off to the custom fields? And of course add those services to the customers’ cart?
Is it an extra add-on plugin? Or do you have any recommendations?
Hi, you can do that with the included Booked Payments add-on. Have a look here: https://boxystudio.ticksy.com/article/3820/
If you have any questions about that, please open a ticket where we’re happy to assist:
http://themovation.ticksy.comHi there, just a question before i buy this Theme, We are a resort that is using a channel manager. Could we use integrate our channel manager (Sirvoy) with this current theme.
Thanks for posting. Yes, I believe it should work well. You have several options for using a 3rd party tool with our theme. We have recommendations for adding your own scripts and code. Also, if they support a WordPress plugin, then it should also work well
What if we need help with the integration. There is a plugin in wordpress for the 3rd party tool. But they will eventually replace the design with their default template. If your side could help us integrate that it would be great because that is our only concern. We have no coding experience. We love your design a lot as we are trying to get a confirmation to remain as how your booking form look with the integration to Sirvoy
Just to confirm, you would be using Sirvoy to managed everything, correct? You would not be using WPBS that is bundled, correct? If so, then all you would need to be concerned about is the integration. Can you ask Sirvoy, what is included in adding their manager to a WordPress site? If it’s just a copy / paste of some code then you should be good to go. You can use a plugin called header / footer scripts to add the scripts easily.
Guys, I really need a solution to my ticket – it’s been almost 2 weeks with the issue. Can you please expedite urgently. Thanks, Joe
Hi Joe, I’m only seeing 1 ticket from you posted about 45 minutes ago. You created a ticket two weeks ago? Can you send me that ticket number? I don’t see it. I will respond to your most recent ticket today. Cheers
Hi,
It was replied once by Tegan McKay 10 days ago but she didn’t reply since. [Ticket #1583965]
I’ve submitted another today – which has the WP access details needed, I’m assuming.
It’s super critical for me to solve this, ASAP. Any help much appreciated!
Thanks, Joe
Ah, I see that now, You were talking to a different person. It looks like he got back to you but there was no reply from you. I’ll help you from here, can you continue chatting on ticket #1595610 – The one I recently replied to. Cheers!
That’s absolutely incorrect. If you follow the emails there are at least two replies from me plus the ones today. I’ll follow up on the reply today.
HI Joe, I’m looking at Ticket #1583965, I see your original reply 1 week ago, a response from Teagan 1 week ago, and then nothing else since. When you replied did you do so directly in the ticket or by email? If you did reply can you forward me a screenshot? themovation@gmail.com just to be sure the ticket system is working correctly. We haven’t seen any replies from you on ticket 1583965.
99% of the time we get back within the same day, if not sooner. We are very god with support. If for some reason your reply did not get through then we will contact Ticksy and see if something there is a bug with their site.
Thanks.
Hello, I have imported Demo content and trying to click the calendar ,dates are not clickable, can you give detailed Documentation For adding tours and booking process,and also i dontwant any checkout,after customer book the tour i need the details send to my multiple emails,is that possible ?
-Thankyou
No Reply From 23 hours,when can i get answer for my questions
Hi, thanks for your patience – generally we respond within 24 hours and it’s usually much sooner.
Basically how it works is when you install the theme/plugin you have to setup your time slots because everyone’s business is setup differently.
The main plugin docs are here: https://boxystudio.ticksy.com/articles/7827/
Default time slot info is here: https://boxystudio.ticksy.com/article/3238/
The checkout process is optional, so if you don’t want that you can leave out the add-on.
If you have any other questions, please open a ticket where we can best assist you:
https://themovation.ticksy.comHello, I would like to purchase this theme for a site I should make for a new client. They need the tours to be managed by several tour operators. Is it possible to do this with your theme? Thank you!
Yes, there is an add on called ‘front end agents you can assign a booking calendar to different users.
pre sale: can i get login for backend pls? and can i translate everyting into turkish language?
Hi, we do not currently have a login to share for the backend, but we do have these two helpful pages:
- Page builder: http://demo.themovation.com/embark/live-page-builder/
- Booking system: http://demo.themovation.com/embark/booking/
Our themes are all fully localized and ready to be translated to another language
Thanks!
i installed the child theme but i want to install only 1 demo content style (trillz) how do i do that?
btw what a great and simpel theme!!!
Great. Have you already run the automated theme setup? It should work as shown here and you can choose the Thrillz River Rafting preset: http://demo.themovation.com/embark/automated-installer/
Yes! all done! really appricate your theme and support guys! keep it going! love it
Great. No problem!
How do I remove the customize logo on the paypal checkout page? I think it is on the theme right? I can’t find it on paypal tool.
Can you send a link to the exact page you are referring to so I can see? If you like, create a private ticket and send it there: https://themovation.ticksy.com
Hello, does it support group rates? For example:
Group of 1: $100 each Group of 2: 90 each Group of 3: 70 each
etc…..
Thanks.
Hi, yes you can set it up in that way. You can see an example of pricing by group size on this Tour: http://demo.themovation.com/embark/walking-tours/tour/brooklyn-bridge/
In that case the prices were input at the same per person amount, but each one can be different.
Great! Considering this theme for my project.
Excellent. Let us know if you have any other questions.
Please help! I didn’t know what I have done. The layout of the homepage totally changed became not clickable. https://realthaifoodtours.com/
Hi,
Can you try deactivating all third party plugins that did not come included with the theme?
If that does not correct it, please open a ticket: https://themovation.ticksy.com
I think it is the elementor doesn’t working. When I clicked on the edit page to edit with elementor it isn’t working. I deactivate and reactivate it still don’t work.
I followed up in your ticket with a solution that should resolve it. It seems the homepage was selected as the WooCommerce shop page which means the template takes over and provides undesirable results.
