695 comments found.
Hi, how can I remove it using css?
author-info info_box
for blog post.
Hi, You can do it via theme options. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com Thank you
Hello, does this theme has ajax load more (infinity) woocomerce products or its only simple pagination?
Hi, Yes it comes with classic pagination for WooCommerce products.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
So there is no ajax load more pagination only simple?
?
Yes, the only pagination available for WooCommerce looks like the one in this page https://rt19-demo7.rtthemes.com/blog-grid/
Can you make an infinity ajax pagination in next update? Then we will buy theme. Because in mobile devices is very uncomfortable to use this simple pagination
We can’t promise about it but definitely will take into a consideration.
Hello, I have purchased the Agency version of the theme, but when I installed it to came in a different version. I might have imported a different demo. Do you have a tutorial? Please help ..
Hi,
Just delete the imported pages and re-install the version you want by using the same import tool.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I also tried to get support but it says the purchase code is registered with another email. would you please help me with this?
I’ve just replied your email, you can login now with the provided details.
Thank you
Hi, will you update the theme? Thanks
Hi,
We regularly update the theme and the current version is stable at the moment. If you having an issue with the theme please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Help, a problem PHP VERSION ERROR! This theme requires PHP Version 5.6 or higher to run. Please upgrade your PHP version!
Hi,
Your PHP version is too old and you need to upgrade it. Contact to your hosting provider and ask PHP 7+ to get more a secure and faster website.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi, would this work if I export all pages from the older RT-15 theme to your new template.
The client has pages using the accordion shortcode in the RT-15 theme, would I be able to export then import to your new RT-19 new theme and maintain accordion function, without having to add shortcode again.
Thank you.
Hi,
RT-19 has a new set of shortcode, so most of them wont work.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi there! I have a question. We are using RT 19. We have installed WPML (which is supported by RT 19). But when installing WPML, the testimonials (we are using on nearly 300 pages) are not shown anymore. When switching the WPML plugin off, everything with the testimonials works normal.
Can you solve this problem?
Grtz, Herman
Hi Herman,
Do you see the testimonials when you select “all languages” from the top bar? If you don’t see them within all languages list, you better ask help from WPML support team (it is a premium plugin) because it works perfectly on our test installs.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com Thank you for purchasing our themes.
Best Regards
Switching off and on the WPML plugins solves the problem is seems…
Hi, Thanks for the update.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi,
Can I upload products just to showcase without payment gateway (maybe a form if a user wants to purchase) and how does the products page look in the wordpress backend (I want a simple way to upload products i.e. images, price and description). Also does this theme comes with visual composer?
Hi,
Yes, you can use the built-in product showcase module to create a catalog without a plugin. https://rt19-demo7.rtthemes.com/product-details/product-with-all-elements/ Here are the screenshots from the backend https://rttheme19.rtthemes.com/admin-panel/ Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Can i use products page without ecommerce plugin? For only listing…
Hi,
Yes you can use product showcase without WooCommerce plugin.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi is there anyway to make the menu sticky even on mobile? Currently sticky menu works only on desktop.
Hi,
Unfortunately it is not possible with the current mobile menu design.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Product Showcase shows $ signs. Where can i change this in € ?
Hi,
You can change via Customize / Product Options / Currency Options https://cl.ly/2M2j3Y3X0D3J/Image%202018-07-19%20at%205.48.44%20PM.png
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Please please please … add a field to customize the new form RGPD option … Or, at least, please set the css to break the line if we use the translation to get the text that we want to display …
Thanks a lot …
Hi,
Can you please provide me more details about the request? Do you mean GDPR checkbox for the contact form? We have recently updated the theme and added the option.
Yep, this checkbox, please let us to enter our proper text into …
Or, at least it could be great to fix the css for displaying a long sentence …
My example : https://chpsaintemarie.fr/contact-et-acces/ Using loco translate & css fix “white-space:normal;” ...
Yes, Loco translate is the correct way to change the text. You can also add this
.contact_form .confirm-label {
vertical-align: middle;
}
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Great 
thx
Hi How do i remove the the demo 7 right side hamburger 3 stripes menu?
Hi,
It is inside the Customizing / Styling Options / Side Panel https://cl.ly/1b1I1t3I180a/Image%202018-07-16%20at%2010.49.15%20PM.png
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
From the mobile screen, can I put product category widget at the top of the page? I can do it on the demo page, but I wonder why not on mine.
HI,
You can add product categories to your menu. Check this section and make sure the Product Categories option enabled inside the Screen Options http://docs.rtthemes.com/rt-theme-19-documentation/#article-61700
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I mean, sidebar is shown at the top of the demo page on a mobile screen, but on my home page it is displayed at the bottom of the mobile screen. I have looked at it in many ways, but I can not figure out why.
Hi,
Please provide us your website URL by opening a new private ticket on our support forum at http://support-rt.com so we can check the issue. Thanks.
Hello. Any update coming? Is it ok to use latest Visual composer version?
Hi, Yes, it is coming up today. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
hello, I made a change and now I can not see the lines that open in the menu (on smartphone). Could you help me? thank you
Hi,
Can you please be more specific about the issue and provide us your website URL y opening a support request on our support forum at http://support-rt.com Thanks.
Best Regards
rttheme19/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.4.0,
When will theme be updated for woocommerce?
Hi,
It is just a version number warning but the theme will be updated in the next week.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Relating to iwayne1688’s comment, when the GDPR Improvement will come please ? My client ask me everyday …
Hi,
The theme will be updated in the next week.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
hello, got presale questions… the product catalog mode, is that with woo? and can i link to other 4external link from every product with call to action button for example? and can i use product single page without tabs?
and works with revolution slider? works only with visul composer?
and can i use it without product categorys?
Hi,
1) It is a built-in plugin but you the theme support WooCommerce as well.
2) Yes, it works with Revolution Slider and WPBakery (Visual Composer) and both included for free.
3) Yes, you can use without product categories.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
I would like to use the translation of ” generate details ” in product showcase. I don’t think I have any options to change this. What should I do?
Hi,
You can use Loco Translate plugin to change or translate strings used in the theme codes. https://wordpress.org/plugins/loco-translate/
Check this page of our forum for more details https://support-rt.com/forums/topic/translating-themes-by-using-po-files/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
