308 comments found.
Hi, what is the size of featured image for the blog posts? Mine is getting distorted.
Hi,
First of all, thank you for purchasing Act WordPress Theme.
Can you contact with us through our support system,please? Our support staff will take a closer look on your issue and help you solve it asap.
Support: https://klbtheme.ticksy.com/
Best Regards.
I recently purchased this theme and I am having issues with the styles sheet. I installed the demo files and all the margins seem to be off. I’ve tried making changes to the CSS and I am still having issues. Everything seems to be out of place. Test site: http://nuestracasa.grafx.ninja/
Hi,
First of all, thank you for purchasing Act WordPress Theme.
Can you contact with us through our support system,please? We will take a closer look on your issue and help you solve it asap.
Support: https://klbtheme.ticksy.com/
Best Regards.
Hi, I would like some pages to appear in the menu but don’t want them as a section on the homepage. Essentially, I’m not interested in a one-page site. Please advice on how I do this? I changed the menu but it just takes that menu’s items and makes them the home page sections.
Hi,
Please contact with our support staff through our support system. They will take a closer look on your issues.
Support : https://klbtheme.ticksy.com/
Best Regards.
I’ll take that to mean there’s no straightforward way to do this. I can hack it by myself. Just wanted to know if there was a built-in way to address it.
Hi,
You can select “Seperate Page” option, if you don’t want to show the page in the frontpage.
Best Regards.
Is there documentation that lists the old shortcodes and their corresponding replacement ones? I was on a very old version of the theme and just upgraded to the latest and most of my shortcodes are out of date. But I’m not sure of the replacement ones for all of them. Some are obvious, but some aren’t.
Hi,
Please contact with our support staff through our support system. They will take a closer look on your issues.
Support : https://klbtheme.ticksy.com/
Best Regards.
Open a ticket for documentation? This is either a yes or no question lol. Why make me jump through additional hoops.
Hi,
Please contact with us through contact form. We will send you the old documentation.
Contact: https://themeforest.net/user/klbtheme#contact
Best Regards.
I have bought this license twice now and cant ever get the instant demo content to install and had to pay envato to do it and since the last one cant add anything to the site. I really hope the support goes better this time.
Hi,
First of all, thank you for purchasing Act WordPress Theme.
You can make your site like our demo from Dashboard > Appearance > Install Demo.
or please contact with our support staff and send your wp-admin credentials. He will make your site like our demo.
Best Regards.
I have tried this many of times and it does not work.
I have uninstalled reinstalled installed on different servers installed on different domains and it does not work as you stated or how has been instructed.
I have contacted support and given my login credentials.
It would be great if you could do something about it.
Hi,
Your installation has been completed. Please keep on through our support system.
Best Regards.
Hi There. Such a great theme.Looking for to buy this one.So is it possible to change the currency option to Indian Rupee(INR) ? Thanks in advance.
Hi,
First of all, thank you for your interest in Act WordPress Theme.
Indian Rupee is not available.
Best Regards.
Submit A Ticket Not Working. I am trying to get the Portfolio Category Descriptions to show up. I cannot get it to work. Your ticket submission is not working either.
Here is what I keep trying to post in your support center:
I would like the Portfolio Category Descriptions to show up on the Portfolio Category Pages. I tried to add to Custom CSS option, but it said I had 11 errors and would break the site with my code:
Apparently, this needs to go inside the category ftp file?
<?php >code class=”php string”>’ ’,’ ’ ); ?>
Please advise.
Can you please tell me why my website after importing the dummy content is missing a ton of information that you have on the live demo? This is not right, I would like you to help me fix this asap. Thank you!
To give you an idea of what I’m talking about here is a screenshot: https://imgur.com/a/wdtXgSC
It’s also missing the yellow boxes and other content below the slider. How do I get this information to show up?
Hi,
First of all, thank you for purchasing Act WordPress Theme.
You can make your website like our demo from Dashboard > Appearance > Install Demo.
or please contact with our support staff through our support system.
Support: https://klbtheme.ticksy.com/
Best Regards.
Hi there, is this theme mobile and tablet responsive?
Hi,
First of all, thank you for your interest in Act Nonprofit WordPress Theme.
Yes the theme is responsive.
Best Regards.
Hi There – building a custom menu, and new pages are given a ”#” before the target page name like this: http://act.fanfareenterprises.com/#day-of-giving. This isn’t the way WP is supposed to handle permalinks. Is this a bug or am I missing something? Thanks in advance for your help.
Hi,
First of all, thank you for purchasing Act Wordpress Theme.
We will solve the issue you have. Please keep on through our support system.
Best Regards.
Where is the support I paid for? I purchased to EXTEND my support for my website and I sent an inquiry 24 hours ago. I would like a response. The Homepage has a WHITE GAP above the image just below the menu and looks AWFUL. I used SAME exact dimensions as the image you had in DEMO – yet mine is not fitting properly. Please fix.
Hi,
First of all, thank you for purchasing Act WordPress Theme.
We couldn’t see the ticket which was opened by you. Please contact with our support staff through our support system.
Support: https://klbtheme.ticksy.com
Best Regards.
Really? Because SOMEONE responded about a subject that had ENTIRELY nothing to do with the problem I reported. Here is the ticket number: PRIVATE TICKET #1550550
Hi,
We have already answered your ticket one days ago and your new ticket has been opened 5 hours ago. Please be patient, our support staff will take a closer look on your isssue and help you solve it asap.
Thank you for your understanding.
Best Regards.
Hi. I bought a theme that depends on IgnitionDeck plugin and I hate it because I didn’t know it before I got it, that’s why no I ask before. Several questions: does this code depends of additional plugins? is this is the case: are they completely free or I need to pay for them? also, is it possible to let each project owner to setup their own paypal account in order to let them receive donations directly to their account? is it possible to show automatically all donations in one page to make transactions transparent to all public? please let me know. I’m very interested in a theme with this features. thanks.
Hi,
First of all thank you for your interest in Act WordPress Theme.
1-) You don’t need to pay extra charge. We use Total Donations plugin for the donations. You can use the plugin as free.
2-)Unfortunately, You can only one paypal account to receive donations.
3-)You can list the top donations thanks to shortcodes.
Best Regards.
How do I adjust the Send Us A Message contact form that drops down over the map on the home page? I need to adjust the background color of the form and edit the columns on the right side of the form that appears. I made initial edits but now the form doesn’t appear. What steps do I need to take to make the form appear again like the demo and to adjust any colors, etc.?
Hi,
Please contact with our support staff through our support system.
Support: https://klbtheme.ticksy.com/
Best Regards.
How do I add another social media icon to the current displayed list? I have edited the FB and Twitter links and the corresponding icons appear on the bottom of the site, but when I add a link to the Instagram page, no icon appears. What do I need to do to make the Instagram icon appear with the link to the IG page?
The Send A Message contact form that overlays the map on the front page isn’t working. It does not drop down over the map like the demo version does. How do I replicate the demo version and make background color changes?
Hi,
Please contact with our support staff through our support system.
Support: https://klbtheme.ticksy.com/
Best Regards.
Hi klb theme, I need help regarding this part https://prnt.sc/itqw5o donations on the left side red background are messed up. and on the donation button how can i change / add a link on it?
Hi,
First of all, thank you for purchasing Act WordPress Theme.
You don’t need link for fundraise bar. You can create a donation form page from Dashboard > Pages and you can use Act Donation Form shortcode in the page.
or please contact with our support staff through our support staff. They will take a closer look on your issue and help you solve it asap.
Best Regards.
Contact the support team through the support page will take to much time because of too much complaint sent by your clients/theme buyers. Is it possible to please post the solution here for it helps a lot of your clients to solve the issue as others also having the same issue we encounter on this theme.
Hi,
Please let me explain you how to total donation actually works.
1-) Please go to Dashboard > Total Donation > Campaigns ( There, you can add a campaign name and create a target as needed.
2-) Once you created a Campaign, you’ll see the newly created campaign below the List of Available Campaigns .
3-)Please insert the name and id into the Act Fundraise Bar.
4-)Please create a new page and insert your campaign id into the Act Campaign Form shortcode and please make sure that you viewed the newly created page once. This is all.
Best Regards.
Bought this theme a while ago thinking it would be easy for us…been trying to figure this god damn thing out for months and months…delaying our website…how do you even customize….i cant change anything you put in for the demo, cant even upload through wordpress dashboard….nice waste of my money. WTF…...........
Hi,
First of all thank you for purchasing Act WordPress Theme.
We are really sorry for the issues you have. You can make your site like our demo from Dashboard > Appearance > Install Demo. After installation you can easly customize the contents from Dashboard > Pages and thanks to Dashboard > Appearance > Theme Options.
or please contact with us through our support system. We will help you.
Support: https://klbtheme.ticksy.com/
Best REgards.
The problem I have is that when I set the function of the demo design it is not the same as in the example, I would like you to help me with that topic.
Hi,
First of all, thank you for purchasing Act WordPress Theme.
You can make your site like our demo from Dashboard > Appearance > Install Demo.
or please open a new ticket about the issue you have. We will take a closer look on your issue and help you solve it asap.
Support: https://klbtheme.ticksy.com/
Best Regards.
Hello! I’m interested in a Template, but the same is not possible to apply DEMO in wordpress to test. So I am with a doubt if it is possible to exchange the donation part of the site slime face by a Gallery.
I Need Remove this… https://flic.kr/p/GM5VDy The theme is this one.Hi,
First of all, thank you for your interest in Act Nonprofit WordPress Theme.
Yes you can remove that.
Best Regards.
Ok. Tks. tomorow Buy TEMPLATE… AND the galery, is possível put in first Page??
Hi,
Yes that is possible. You can re-order the sections.
Best Regards.
Hi, I’m looking for a nonprofit charity theme and yours has my attention. I have a few questions if you can please answer them…
1. Is there a way to add new campaigns from the front end rather than having to login as an admin? Please explain how to do so…?
2. Do you offer the ability to use Stripe Connect?
3. Can your theme’s version of Stripe Connect be setup/configured to allow us (as the website owner) to charge/collect a 5% fee and give the remaining 95% fee from all donations to the Campaign Creator?
4. Can this theme allow us to approve a campaign creator once and then allow them to post subsequent campaigns once approved as a Campaign Creator / User?
5. What if any restrictions and/or manual processes should we consider before purchasing your licensed theme/key?
Thank you.
Hi,
First of all, thank you for your interest in Act WordPress Theme
1-)It is not possible. You should login as admin to create a new campaign.
2-)The theme has Total Donation plugin for Donations.You can find the plugin documentation, you can check our documentations and you can contact with us through our suppor staff.
3-)The campaign creator is Admin.
4-)Unfortunately No.
5-)The theme included Visual Composer, Total Donations, Revolution Slider plugins and you can use them with Standart Licence. You can use the theme without any extra payment.
Best Regards.
Thank you for your prompt reply. I will be purchasing 30 individual licenses this year (one for each website we need to setup). Unfortunately, we need the theme to include Stripe Connect as described above and allow for front end submissions via Campaign Creators. Feel free to update us should you decide to include these features.
you’re welcome.
Best Regards.
Hi, Is it possible to turn off some of the donation payment options? e.g. just have “Stripe” as a payment option. Thanks, Aaron
Hi,
First of all, thank you for your interest in Act WordPress Theme.
Yes it is possible.
Best Regards.
Hi ,Thanks for your response. 
