190 comments found.
Hi I posted my questions here per your request about two to three days ago: http://harutheme.com/forums/topic/circle-features-suggestion-bugs-report/ please let me know when I may have a solution as I am anxious to complete my tasks.
Regards,
Hi, We noticed this and will update in next version. The reason from js player library. If it can’t fix we’ll change to another player. Regards!
So when can I expect it to be fixed. Additionally, the breadcrumb function is not working properly as noted in our prior discussions. Your responses did not make sense nor addresses the issues. Please help guide me to making this work. It is not fair for me or my client. If you review my issue on how the videos display and the documentation I attached to my inquiry you would notice this would not only be a problem for me but for all Haru Theme Users. Also breadcrumb may not be the correct terminology as I am referring to the video category such as drama, horror, trailer, etc. When those buttons are displayed and selected they are not working at all or not working correctly.
You wrote: admin wrote:
Hi, Now the video category breadcrumbs display as videos. We’ll notice about this. Also about vimeo player it’s happen with default mediaelement.js http://www.mediaelementjs.com/ We'll check and return to old version that’s don’t have this issue in next update. Regards, HaruThemePost Link: http://harutheme.com/forums/topic/circle-features-suggestion-bugs-report/#post-1634
Hi, We are researching about player and will have update in this week. About the breadcrumbs it’s display correct now but not classified by category. We noticed and update later. Can you tell us more details about ‘button’ here. We’ll notice and fixed asap! Thanks for your patient! Regards!
Hi Haru Folks,
1. Your update for the player still did not fix vimeo and broke youtube. Vimeo is now saying the embed code is not valid (which is not true). Then youtube is not working either.
2. About the button I attached photos to those questions but if you go to http://www.theasiancowboy.com/film-reel/ you will see if you hit the type of button such as drama, award shows, etc. sometimes it displays a couple of videos but mostly it displays nothing and you always have to hit VIEW MORE.
Hi, Please insert video ID (not embed code). You can see the screenshot: http://prntscr.com/kdlwd0. And please set video play type like this in Theme Options: http://prntscr.com/kdluzm. 2. About the videos because your video have many category and if it’s load some video at first maybe some video doesn’t have category. So If you want to display all your video you can set Post Per page (video per page) is -1 to load all video by default. Hope this help you! Regards!
Hi, I fixed the video based on your walk-thru. Thank you very much. However, on my second question I am confused. I have assigned a category such as award shows. However, when the page loads and I hit award shows it does not bring them up. I changed it to infinite scroll and it is a little better, but I have determined the problem. It is a coding problem on Haru’s end. Essentially if a video is not displayed with a category that is visible then if I hit award show but the award show is not displayed till I hit load more or scroll down then it will not display. This is sort of a problem. My client’s customers may be looking to film a commercial or they may be looking to edit a trailer. So if they go to his reel page and hit a category to only bring up those videos but they have not hit load more or scroll then it will not display. That causes a problem because a client may just leave the site if they cannot find what they need. How can we resolve this issue?
Okay I found a work around but it is not the correct way really. I just told it to display 60 videos which is more than what my client has. It then will display all of them. This way they can search by category for anything.
Thanks for your feedback!
Hi, I am really interested in buying your website template. I just have a question regarding the themes. If i buy the template will i get all the themes as in “Film maker studio” and also “Home videos” as, besides the website, I might do a blog using your template as well? Thank you very much!
Hi. Thanks for contacting us about our product. You will get all demo data when buy circle theme. Please follow the document to make all is working fine. Regards, HaruTheme!
Hi thank you very much! Can I use this template in Wordpress 4.9.7?
Hi, Our theme is compatible with latest version of WordPress. If have issue we’ll update our theme. Regards!
Hi, Next problem in the breadcrumb or the classification for the type of video it is such as tv, commercial, and movie it will not display them. It will show blank and say show more.
About this issue can you please provide the screenshot about this issue. We’ll research about this! Regards!
Hi, When I try and put the video player into full screen it does not expand. It makes a small screen in the corner. Especially on mobile. It also overlays the two players control (e.g. your player and vimeo). This makes it confusing.
Hi, Thanks for choosing our product!. That’s seem this issue happen only with vimeo video. Please report this issue here: http://harutheme.com/forums/topic/circle-features-suggestion-bugs-report/. We’ll research to fix this issue asap. Regards!
Hi Haru Team, nice theme.
I have a issue: When I active Haru Circle Core plugin, the theme doesn’t work correctly, if deactivate it, theme display fine, but I show shortcodes broken.
Can you help me please, Thanks in advanced.
Hi, Thanks for contacting us about our product! Can you tell us more details about your issues. Please note you need active all required plugins to make sure theme working fine. Here is our document of theme: http://document.harutheme.com/circle/. And video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Hope this help you! Regards!
Hi, yes, all required plugins are activated 
You need WP access for help me?
Hi, please send us your site url and admin access via email harutheme@gmail.com. We’ll check it for you. Regards!
Email sent.
Hi, We have just replied to you via email. Please check it! Regards!
I purchased the theme and am working to customize it, but am running into a problem with the page builder failing to load on the footer blocks. I am unable to sift through the shortcodes to make changes. Any suggestions?
Just found that the page builder option was turned off by default. Thank you for your time.
Thanks for your feedback! Here is the video tutorial to help you customize Footer: https://www.youtube.com/watch?v=LtQ0dd0h3L0. On our channel have more videos to help you customize theme. Regards!
Does this theme has pagination like 1 2 3 4 and so on…
Hi. Thanks for contacting us about our product. Circle theme have 3 pagination style includes number Like 1 2 3. Reagrds!
I cannot see it in demos, please link me it please
and also I cannot see it in documentation
Hi, Here is demo site: http://demo.harutheme.com/circle/ and landing site: http://demo.harutheme.com/landing/circle. Document online: http://document.harutheme.com/circle/. Hope this help you! Regards!
Can I use Here Pagination like default ?
Hi, In this search form have only option loadmore because the search result display via ajax and pagination default doesn’t work fine in this case. Regards!
Hi. I purchased your Circle theme,when i trying to move all site from http to https,it seems some problem with images,all media not displayed , i am used wordpress plugins like :Really Simple SSL,SSL Insecure Content Fixer and manually but it is not work
Hi, Thanks for choosing our product! Usually you need configure your server and use Really Simple SSL your site will work. In this case you case use this plugin to backup your site when use http then reinstall when use https: https://wordpress.org/plugins/duplicator/. The other solution you can use this plugin to replace all from http to https: https://wordpress.org/plugins/better-search-replace/. The first solution is recommended. Hope this help! Regards!
Hi again,it is not help,can you take a look on my server please Thank you
Hi, Can you please send us your site url to email harutheme@gmail.com. In normal case, you need change it follow this topic: http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/. Please make sure you do all steps before use Really Simple SSL plugin. Regards!
Hi, we couldn’t change logo size in circle theme. Here I’m sending the screenshot of it. Regards
Hi. I purchased your Circle theme and am currently working on my website. How do I make the images resize automatically for the Haru Images gallery? All of my other pictures resize as they should throughout the site, but this image gallery shows the images huge in their original size. The website URL is www.flyviewproductionsinc.com
Hi, Thanks for contacting us and choosing our product! Now image gallery use js code in wp-content/themes/haru-circle/assets/js/haru-circle.js. You can see the code in shortcodeImagesGallery (line 227). You can change option variableWidth: false to make gallery responsive. Other options of this slideshow you can see it here: http://kenwheeler.github.io/slick/. Hope this help you! Regards!
There is something wrong with my bottom template. Can you show it to me?
Hi, Thanks for contacting us and choosing our product! That’s seem you don’t install and active WP Bakery Page Builder (Visual Composer) plugin. Please install and active it. If you have another issues please see the document: http://document.harutheme.com/circle or go to our support site: http://harutheme.com/. We’ll help you fix it! Regards!
hi i just bought the theme but the issue is that the home page is giving an slider error that says slider revolution is not activated how do i get the key for it the theme as its showcased in demo is with slider thats what i paid for how do i activate the slider help me plz
Hi, Thanks for contacting us and choosing our product! We bought extend license of Revolution Slider and you can update it via our theme update. Maybe in this case you not active revolution slider plugin or some other issues. Please send us details about your site via email harutheme@gmail.com. We’ll check it for you! Regards!
Hi, is this theme responsive so that I can use it with Beaver Builder (wpbeaverbuilder.com) instead of the page builder included?
Hi, Our theme use WP Bakery Page Builder and Full responsive. Almost our shortcode write for this page builder. But all archive or single post is responsive. When you add new page if that page builder base layout with columns. It will auto responsive too. Hope this help you! Regards!
Hi, how to completly change the theme color to dark? I dont want to have a white background color. Especially on post page and others
Hi, That’s seem you want to change background color of body. So you can go to Theme Options -> General Settings -> Custom CSS and and this code: body {background: #000; // you can change to other color} . Hope this help! Regards!
Hi, already done as per instruction but the background wont change
Hi, Can you please send your site url and more details you want to change via email harutheme@gmail.com or create a new topic here. http://harutheme.com/forums/forum/themes-support/circle/. We’ll help you change it! Regards!
Hi, already email to you. Tq
Hi, I have just replied to you via email! If you like our product please vote 5* for us to help us develop Circle theme. Regards!
Hello, how to remove header menu and footer in one page please ? I tried in one page to remove menu but it looks like not possible.
Hi, Thanks for contacting us and choosing our product! Can you please send us your site url via email harutheme@gmail.com. We’ll check and help you do it! Regards!
Hello. How to resize photos into the Haru Images Gallery ? By default, it show on the slideshow real size of images and not thumbmail size for example. For each photo, we must resize it before to add it on the slideshow ? Thanks
Hi, Thanks for contacting us and choosing our product! In our theme this shortcode use slick slider to display. You can customize options of slideshow by go to {yourwebroot}/wp-content/themes/haru-circle/assets/js then open file haru-circle.js. Go to line 227 you can see options for slick slider here. Details options of slide you can find it here: http://kenwheeler.github.io/slick/. Hope this help you. Also if your image have too large size you can use this site to decrease size of them: http://optimizilla.com/. Hope this help you! Regards!
I’m trying to add functionality to track Vimeo video views using a script posted here:
https://sanderheilbron.github.io/vimeo.ga.js/In order to use this, there needs to be certain attributes in the Vimeo iframe like data-seek=”true” and data-bounce=”true”. The iframe itself appears to be generated dynamically by the theme or some plugin therein.
How can I include these attributes into the iframe?
Hi, Thanks for contacting us and choosing our product! About your question to our theme is use mediaelements.js to display player (it also use default by WordPress). About js of display video player you can see it in: wp-content/themes/haru-circle/assets/js/haru-circle.js. You can find it on line 340. More details of mediaelement.js you can find here: https://github.com/mediaelement/mediaelement/blob/master/docs/usage.md. Hope this can help you!
Hello, my hosting provider says there are leaks in the code. I have all the ‘scripts’ that are vulnerable. Shall I e-mail then to you?
Hi. Please send us an email via harutheme@gmail.com. We’ll check it! Regards!
Hi, i change the color in theme option but it wont change on page.
Hi! Thanks for choosing our product. Please follow this video tutotial to change color: https://www.youtube.com/watch?v=dfTemCtm0N4. Also please make sure your server have settings as our suggestion in document here: http://document.harutheme.com/circle. Hope this help you! Regards!
Hi, do photos and videos included in this demo http://demo.harutheme.com/circle/home-2/# included into the package ? Thanks
Hi! Thanks for contacting us about our product! You will get all demo data when buy our theme! Regards!
